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First month bill
Hello I’m here because I switched over from at&t 3 days ago. Now when I log in the app I see I have a bill from Verizon for 270 dollars from the month February 23-March 22. How is this possible and is this normal ? That bill is due on April 14th and then a week later I have another bill for 102 dollars. Can someone help me…
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Been billed 900$ for stuff I didnt use
I studied abroad in Australia in June, so I got the 100$ per month plan. However since then, my plan was never cancelled and I've been getting charged 100$ per month. I literally had no idea until I dug deep into the weeds of my charges. I've blown 900$ on literally nothing, and no one in the store told me, and I can't…
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Need help with bill
Hi - I'm really hoping someone can help me. Our bill was past due (17 days) we had just paid the previous past due balance a few days ago. We submitted a payment through our checking account but it may not go through. I really need someone to help me - I can set up an autodraft for the past due amount for the 29th which is…
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Verizon dollars
So I’m still a bit confused on Verizon dollars. If I spend $100 at grocery store, I understand that I earn $4.00 Verizon Dollars. Will the $4.00 Verizon Dollars reduce my Verizon wireless bill by $4.00 US? Or is there a conversion?
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Verizon early upgrade
I did an early upgrade in February of 2024 i received my iPhone 15 pro max and everything to return my device. I returned my device and Verizon even confirmed they received my device in good condition. 1 month later I receive a message saying my bill went up 500 because of the phone I turned in that was pretty much brand…
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Closing account for family member who has dementia
Need to close an inactive mobile account for father, who is unable to help and no longer can use the phone. He has dementia and I have power of attorney. How can I close this account for him?
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bout my home internet
why do you guys keep sending me a email saying i need to pay my bill when i am on the acp program you guys said i wont have a bill for 3 years.
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Unprofessional and unprofessional reliable customer services.
I ported four lines from another carrier and signed up a new line with Verizon on December 22nd 2023 due to a promotion. I have been given promises after promises not at one occasion multiple locations. They are completely unprofessional and misguiding customer service people. It's been 3 months and I'm still trying to…
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your device promotional credit has been removed from your account.
I got an email the device promotional credit was removed because I changed plans. I changed plans as recommended by Verizon. It impacts 2 lines. I don’t understand.
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Bill went up $43.00 this month
I just got an email stating my bill went up a whopping $43.00 this month!! What on earth is this all about?
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Confused
Just this week, I have joined Verizon and yesterday I received my phone and my first bill estimate. But my problem is knowing when it is due. The app is telling me that my next payment is the 4th of April and I’m curious to know if that’s what the first bill is but all Verizon employees are telling me that no one knows…
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Unable to pay bill
For 2 months now I cannot pay my bill through the app! last month I removed my bank account and reentered the information and it keeps saying it’s unable to link. I try my card and it says my zip code is wrong but it’s not wrong on Verizon’s or my banks side. When I tried to fix it last time I just ended up having to have…
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Poor Customer Service
So, I received a text alert from VERIZON that my services were in jeopardy of being interrupted for me not paying my bill. I went online and set up a PROMISE TO PAY and got a confirmation text saying that my payment had been processed. Two days later, my services are interrupted. My point is, I fell behind on my payment…
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Verizon Gift Cards Can No Longer Be Used to Pay Bills?
Last January, I purchased for my sister two $100 gift cards as she said she might want to replace her phone or get a smart watch. It turned out her wireless service was AT and T and not Verizon and she did not want to change, so I wrote her a check and she gave me the two cards yesterday. I then tried to put them in as…
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Verizon Mistakes Costing us $2500.00 with no resolution
I have been reaching out to Verizon for months regarding our device credits that we should have received for trading in our MINT CONDITION iPhone 13’s. We upgraded 3 lines to iPhone 15's, after speaking with 5 different agents and explaining my story every single time we've got nothing. Right now, we are out $2500.00,…
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Help
Verizon is pulling payments out of a saved payment method I have on my end. They have done this 2 months in a row. No auto pay is turned on and last month they said they removed my checking account from their end. They’re saying because I have a saved payment method in my account for when I pay my bill, they can pull the…
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billing complaint
Verizon keeps charging me fees for billing issues that are on them not me or my bank i am over having to pay $130 in fees every month with them and they don't want to do anything to help me. i will no longer be a customer or refer them to family and friends.
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Verizon is ruining my credit because of incompetence
I'm writing this story so that hopefully I can help someone who might find themselves in my shoes because I learned yesterday that I got officially screwed by Verizon. 2 months ago we left Verizon to to go T-Mobile. It didn't work out with the other carrier (that's a WHOLE other story about their promotion process) and we…
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Verizon Correspondence Team Has Not Replied
I was told via a Verizon agent that I could only make contact with the Verizon Correspondence team via US Mail. I sent a letter well over 30 days ago and have still not received a call back or message, etc. I was told that the Correspondence team responds within a few business days! Verizon has put me in a serious…
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Rate Increase
I pay off my phone next month and not only did they add on an additional 5$ fee to my last payment but now that it’s paid off, they’re switching my unlimited plan from 70$ to 74$ a month. So you’re saying because I pay off a device, Verizon is tacking on an additional fee because I don’t need/want to upgrade? My fiancées…
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Verizon Business Login
I cannot log in to our business account to obtain invoices and make payments. I have already spent 90 minutes on the phone with customer service trying to use other browsers, clear cookies, use incognito mode, use other devices or use cellular data via wifi. I also do not understand why customer service cannot email a pdf…
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No more promotion price on my acct
I got an email to upgrade my phone and I set it all up through my acct on the app and it said I would pay $5 a month for the iPhone 15. I got out of it and tried to see if my wife’s was the same or not. Upon trying to do mine again it says that I only save $200 and my monthly payment for the upgrade on the phone is no…
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Missing Promotion
I was getting 10 off on each of my 4 lines. I had seen a promotion to add student discount. I started classes so thought how great. Well did not qualify for that since can only have ne line but me submitting that has removed the 10 off I was getting. My bill has skyrocketed to 60+ and could not.get this resolved when I…
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Verizon Business: Promo not applied as promised now jumping through hoops
In December 2023, I reached out to Verizon Business to setup an account. After MANY hiccups (and against my better judgement), I signed up. The salesperson promised that the two iPad were completely free due to their current promotion. Fast forward to March 2024 and still no promos applied except $100 off each iPad. I have…
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Crazy bills
My bill has went up again because Verizon increases. I went in to the store to understand their rocket science . We made changes to reduce it and it showed it would occur on my bill coming up. When you look at the next month estimate it is even higher than it was before. Paying 445 is crazy . This had to stop . I’m leaving…
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Verizon
Every time I turn around my bill is getting higher with Verizon. First, it was the internet and now it’s the phone lines. The service is terrible most times and I’m not reimbursed for it, but the company can raise its prices anytime. No one ever answers customer service calls and I’m tired of it. I am switching my service.…
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Fraud charge Again !!
Verizon has added $26 dollars to my bill for “ home device protection “ that I did not request and definitely did not approve ! They did this same thing 2 months ago . It took me 45 mins of being transferred around until I finally got someone to remove the charge . Now they have done it again !! Th is obviously on purpose.…
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Overcharging and executive relations not helping
Hi all, I had rebates removed erroneously from my account when a new line was added and then despite 5 calls over 4 months, and always being assured that it would fix itself in the next billing cycle it wasn’t. In fact, chargebacks (unexplained) were added totaling ~$1000 were added. Customer service advised me to pay the…
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cant set up payment arrangements!
i get this = Sorry, we are unable to grant your payment arrangement online. Please contact your Verizon Representative at the telephone number shown on your bill. For assistance with billing questions!
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Verizon stole my Trade in
At the end of November beginning of December 2023 I traded in my Iphone 13 Pro for a Iphone 15 Pro. At the time of trade in I paid off my 13 pro in full prior to trading it in. There was a promo for $830 which equates to $23.06 per month for 36 months. When I traded in my Iphone I also paid for my 15 pro in full. So this…