Billing & Payment
time to jump ship
Will be paying off my free (not really free) phone and moving to another company at $30 a month. Had enough.
How to escalate issue to someone that can actually solve the problem?
Received new phone on promotion of add a line get a free phone. Promised new phone now being charged for it monthly. Tech on phone mixed up Apple Watch phone number and new phone number getting charged for two activation fees and the first one was guaranteed to be waived. Bill quoted with Verizon represented was not given.…
Apple Music Subscription - Erroneous Charges
Two lines on my account have erroneous charges for Apple Music Individual. I have called repeatedly and been assured that it was removed from the bill and would come off on the next billing cycle. It keeps reappearing. It has been 5 months. Apple doesn't see it and Verizon says it is a "third party problem". I was just…
Customer Service
We called today for two reasons. We are going abroad, and a family member needs 24 hour service due to their pacemaker. The other reason is to upgrade their plan and change a phone. The customer service employee who helped us was fantastic. Her name is Mandy employee ID *****. Instead of it being problematic, she found…
Overcharged for phone and plan I never asked for
My wife passed away November 2023. I was so distraught I didn't try to cancel her phone that hadn't been used since then. I went to a Verizon store in Scranton, Pa to remove the phone. The sales person said he took care of everything and I would see changes on next bill. Well I did see changes,. My plan was upgraded on…
Paid on my bill and still can’t speak with a live person
I’ve called several times trying to get in touch with a live person and continuously get hung up on by the automated service. Why do you guys have agents if we can’t ever speak to them? Having Verizon has become extremely expensive for no reason with horrible customer service
How to print my bill??
@ links to members # links to products
22 YR Customer - Verizon not honoring promo
UPGRADE PROMO NOT HONORED I am embarrassed to say I was fooled by Verizon yet again and am back complaining on this forum! I just reread my complaint from several years ago and it is the same poor service, same tactics, same unanswered promises, same long exhausting phone calls that LEAD TO NOWHERE!!! I recently responded…
Kudos to Yana. Great job!
Hi there I wanted to shout out thank you to Yana - your support representative who helped me with a long-standing issue with approving rebates. I did not find a more effective way to rate her work, but it's outstanding - she turned every stone and made sure to figure it out. Chat ID:****** For some reason the system marked…
Refund debit card not working still
I received a Verizon REFUND with a north lane debit card and every time I try to use it to pay my bill, it says the card has been declined. I even checked the balance through the card customer service and the card is active and has money available. It’s about to expire and I can’t use it. can someone fix this so I can use…
high delicuency credit report
Hello, I hope you can assist me with a pressing issue I've encountered. I was a loyal customer for over a year until I moved to a new location. Recently, I discovered that there was a pending fee related to the disconnection of the equipment. Unfortunately, I didn't notice this until several months later, and it has…
High unexplainable bills every month
I have a problem with high charges from May 2022 when we went to cruise for 7 days and we connected international $10 plan for 2 lines. For the next month we got a $700 bill. So no one connected this international plan. We disputes those charges only in December 2022 after long waiting calls for 6 month. But this was not…
Discount Removed
My job posted a link for a discount of 25% off each line so I signed up. What I didn’t know was that this discount was not available with my unlimited plan and asking for this discount removed my first responder discount. The certificate that I originally had to qualify for the first responder discount no longer applies,…
Billing
At least 3 years ago I up graded a couple of my family phones. It took more than 5 hours to get one of the phones setup. About three months ago I go in to get myself a new phone but was denied unless I paid the phone in full. The salesperson would not tell my why and that I need to contact customer service. They told me…
Verizon charged me for a phone i returned and they confirmed they received
Verizon has turned me into collections over a phone they lost at their warehouse and couldn't check in for 2 weeks. Confirmed over phone calls and customer service they had the phone but "lost it to check it in at our warehouse" and now has me in collections for $1505. I called for a year straight. Customer service…
Verizon Cancelled Order and Charges are still pending
For a little bit over a week now, I tried to get the iPhone 15 pro and switch over to Verizon from T-Mobile. I ordered the phone with a iPad and my credit card charge would go through, and then my order would be placed on hold until I took action. I had already sent them my documents to become verified. So I was surprised…
Unapplied credits
An agent messed up my account back in January 2024 and I have called Verizon in February, March and now 3 times in April to get it resolved. Every time I have to go over the whole story and the agent promises me they have made the adjustments and it will show up next month. I keep over paying current month based on these…
Trade-in adjustment for no reason
Back in Dec I received a targeted email for a free iphone 15 with no trade-in or plan change. This would be $830 off an iphone 15 series over 36 months. I placed an internet order for an iPhone 15 pro and it gave me an option to trade-in my iPhone 13 pro for an additional $340 off. So in the end a total of $1170 off. I…
No service and having trouble with staying signed in
My mom pays for services but it wont let me link my services phone # with my account as a result I have no service .and yet messages from Verizon says I have a 35$ and a 40$ that have been paid but arent added to my account but i also can't access them either.oh and now a 20$,
Excellent customer service
Hello, I was just on the phone with a woman named Evie I believe that was the name. I wanted to come here and compliment her service. I have been a customer for 20+ years with Verizon and I have never had a better service experience. She was patient, calm spoke, helpful through out the entire conversation. I called because…
$8 hike instead of $4 hike
* Just got my April Bill on March 30. Went from $76.93 to $85.21 which is over an $8 hike instead of the $4 stated in a January email. It appears I’m being charged an extra $4 for my one line PLUS $4 for extra 5G on hotspot which email stated would be given.
Single line user
I am 62 and have been with Verizon for 20 years. I used to have 5 devices on our plan. I lost my son 10 years ago. My husband passed away at the end of 2022. My bill did not decrease. They told me I didn't have enough devices. That was harsh. They helped me with a smaller plan to decrease it by $10 or $20 per month. My…
Double Billing
Why are we being double billed? We had to sign up for a Verison Visa Card when we signed up for Verizon. We have not USED that Visa for anything. We have paid our Verizon bill on line using our "Free" gift cards we were given at sign up for two months. Then we got a bill from the Verizon Visa for $1.87! No one could tell…
Payoff amount
My pay off amount was 333 last month and it is 333 this month why
Kudos to Chris
I couldn’t find the correct place to put this and didn’t receive a link to leave a review following the call. Shoutout to Chris from Customer Service who helped me on my questions regarding a recent change to billing on my account. I was confused due to some changes on charges and he helped explain what the changes were.…
Promotion never got honored for last one year and four months
I have been calling the customer service multiple times for the last year and four months, and every time the person said either the ticket is submitted and after 2~3 billing cycles that I should see the discount, or guaranteed that the discount will show up in the next billing because the people from above have approved…
Reimbursement
Can i be reimbursed for a line i added to account but never ended up using?
customer service
So due to holidays my check has been delayed and I spent over 4 hours yesterday trying to get somewhere with this.. due to customer service reps neglecting to do their jobs now I am cash restriction only. Yesterday I was supposed to have a call back and never got one. argued with a rep named Tin, got to a supervisor that…
UPS Lost Trade-In
I sent my iPhone 13 Pro back in October 2023 through the UPS store for a trade-in promotion, but it was never received by Verizon. I have not been receiving a promotion credit for months now, and have tried talking with customer service several times but they have been no help. They have told me they would adjust the…
Help! Billing for Our Roofing Biz
Hey everyone, Running a roofing company here and facing some crazy billing issues with our cell service. Our bills are a mess! We got bumped off paperless billing (hello, unexpected $60 more each month), charged for a contract on a phone we bought cash ($17/mo extra), and they even upped the plan on four lines by $40.…