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Confused
Just this week, I have joined Verizon and yesterday I received my phone and my first bill estimate. But my problem is knowing when it is due. The app is telling me that my next payment is the 4th of April and I’m curious to know if that’s what the first bill is but all Verizon employees are telling me that no one knows…
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Unable to pay bill
For 2 months now I cannot pay my bill through the app! last month I removed my bank account and reentered the information and it keeps saying it’s unable to link. I try my card and it says my zip code is wrong but it’s not wrong on Verizon’s or my banks side. When I tried to fix it last time I just ended up having to have…
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Poor Customer Service
So, I received a text alert from VERIZON that my services were in jeopardy of being interrupted for me not paying my bill. I went online and set up a PROMISE TO PAY and got a confirmation text saying that my payment had been processed. Two days later, my services are interrupted. My point is, I fell behind on my payment…
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Verizon Gift Cards Can No Longer Be Used to Pay Bills?
Last January, I purchased for my sister two $100 gift cards as she said she might want to replace her phone or get a smart watch. It turned out her wireless service was AT and T and not Verizon and she did not want to change, so I wrote her a check and she gave me the two cards yesterday. I then tried to put them in as…
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Verizon Mistakes Costing us $2500.00 with no resolution
I have been reaching out to Verizon for months regarding our device credits that we should have received for trading in our MINT CONDITION iPhone 13’s. We upgraded 3 lines to iPhone 15's, after speaking with 5 different agents and explaining my story every single time we've got nothing. Right now, we are out $2500.00,…
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Help
Verizon is pulling payments out of a saved payment method I have on my end. They have done this 2 months in a row. No auto pay is turned on and last month they said they removed my checking account from their end. They’re saying because I have a saved payment method in my account for when I pay my bill, they can pull the…
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billing complaint
Verizon keeps charging me fees for billing issues that are on them not me or my bank i am over having to pay $130 in fees every month with them and they don't want to do anything to help me. i will no longer be a customer or refer them to family and friends.
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Verizon is ruining my credit because of incompetence
I'm writing this story so that hopefully I can help someone who might find themselves in my shoes because I learned yesterday that I got officially screwed by Verizon. 2 months ago we left Verizon to to go T-Mobile. It didn't work out with the other carrier (that's a WHOLE other story about their promotion process) and we…
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Verizon Correspondence Team Has Not Replied
I was told via a Verizon agent that I could only make contact with the Verizon Correspondence team via US Mail. I sent a letter well over 30 days ago and have still not received a call back or message, etc. I was told that the Correspondence team responds within a few business days! Verizon has put me in a serious…
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Rate Increase
I pay off my phone next month and not only did they add on an additional 5$ fee to my last payment but now that it’s paid off, they’re switching my unlimited plan from 70$ to 74$ a month. So you’re saying because I pay off a device, Verizon is tacking on an additional fee because I don’t need/want to upgrade? My fiancées…
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Verizon Business Login
I cannot log in to our business account to obtain invoices and make payments. I have already spent 90 minutes on the phone with customer service trying to use other browsers, clear cookies, use incognito mode, use other devices or use cellular data via wifi. I also do not understand why customer service cannot email a pdf…
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No more promotion price on my acct
I got an email to upgrade my phone and I set it all up through my acct on the app and it said I would pay $5 a month for the iPhone 15. I got out of it and tried to see if my wife’s was the same or not. Upon trying to do mine again it says that I only save $200 and my monthly payment for the upgrade on the phone is no…
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Missing Promotion
I was getting 10 off on each of my 4 lines. I had seen a promotion to add student discount. I started classes so thought how great. Well did not qualify for that since can only have ne line but me submitting that has removed the 10 off I was getting. My bill has skyrocketed to 60+ and could not.get this resolved when I…
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Verizon Business: Promo not applied as promised now jumping through hoops
In December 2023, I reached out to Verizon Business to setup an account. After MANY hiccups (and against my better judgement), I signed up. The salesperson promised that the two iPad were completely free due to their current promotion. Fast forward to March 2024 and still no promos applied except $100 off each iPad. I have…
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Crazy bills
My bill has went up again because Verizon increases. I went in to the store to understand their rocket science . We made changes to reduce it and it showed it would occur on my bill coming up. When you look at the next month estimate it is even higher than it was before. Paying 445 is crazy . This had to stop . I’m leaving…
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Verizon
Every time I turn around my bill is getting higher with Verizon. First, it was the internet and now it’s the phone lines. The service is terrible most times and I’m not reimbursed for it, but the company can raise its prices anytime. No one ever answers customer service calls and I’m tired of it. I am switching my service.…
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Fraud charge Again !!
Verizon has added $26 dollars to my bill for “ home device protection “ that I did not request and definitely did not approve ! They did this same thing 2 months ago . It took me 45 mins of being transferred around until I finally got someone to remove the charge . Now they have done it again !! Th is obviously on purpose.…
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Overcharging and executive relations not helping
Hi all, I had rebates removed erroneously from my account when a new line was added and then despite 5 calls over 4 months, and always being assured that it would fix itself in the next billing cycle it wasn’t. In fact, chargebacks (unexplained) were added totaling ~$1000 were added. Customer service advised me to pay the…
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cant set up payment arrangements!
i get this = Sorry, we are unable to grant your payment arrangement online. Please contact your Verizon Representative at the telephone number shown on your bill. For assistance with billing questions!
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Verizon stole my Trade in
At the end of November beginning of December 2023 I traded in my Iphone 13 Pro for a Iphone 15 Pro. At the time of trade in I paid off my 13 pro in full prior to trading it in. There was a promo for $830 which equates to $23.06 per month for 36 months. When I traded in my Iphone I also paid for my 15 pro in full. So this…
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Failed autopay results in non-compliance fee?!
So I've been set up on autopay for a while, which gets me $10/line discount, for a total of $40/month. My autopay is set up to pull from my checking account on the 8th of every month. Well, in December, the 8th came and went, and no autopay was deducted from my account, which I didn't notice at the time. Then, after the…
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Prepaid account Autopay no working I have to pay manually
I have had my prepaid account on autopay for over a year. The last two month I have had to manually pay to reactivate the account. What has happened?
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Shredding of check sent for payment and extra charges.
When I signed a contract for my cell phone on December 24th last year, I was told that I would pay $XX per month if I paid by autopay. I also had to pay a small amount on the day 'to cover taxes'. Nothing was said that there was an additional connection fee on my first bill. But what has really ticked me off is that on top…
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Angry is an understatement
In June 2023 my husband called to cancel our phones, watches, and internet due to rising prices. I had been a verizon customer for 15 years! Our final bill of $768 was paid in full. Never heard anything more from Verizon until November 2023 saying we had a bill. No, we paid it in full. We recently started getting…
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Trying to speak to a supervisor with no response
in July 2022 I received a free iPhone 13 for existing customers. However, the individual inputted it incorrectly and unbeknownst to me because I was getting on a new plan I didn’t think anything about my bill being a little higher and didn’t know II was paying for a free iPhone 13. I just found that out when Verizon sent…
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Wrong name on account
Verizon still hasn't fixed the name on my account.
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Formal Complaint - Verizon Agent Lied about my Trade In Upgrade Promo
After a month, I finally was credited for a PS5 that was wrongfully ordered for me by an incompetent agent, but I was not credited for the tax. A week later, I called an agent to request a refund for the tax which he quickly helped me with. Then I asked about an upgrade promo for $1000 off a n iPhone 15pro with trade-in…
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Order never processed and won't cancel
I ordered a new phone in the middle of February and it never shipped. The website says it's ready to ship but it must have gotten lost after it had been prepared for shipping. Have called and texted and opened multiple tickets asking for it to be canceled and eventually I've had a couple people say that it would be all set…
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order and billing
I purchased a phone back on 10/8/23 and never received it. Verizon placed it under the black list but has yet to cancel the contract and im still being charged. A payment of 481 was taken out of my account and i contacted verizon to stop payment and verizon custmer service is stating it was refunded which if it was my…
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Cant pay my bill
I have not been a Verizon customer for over a year. I have been getting billed even though I no longer have a phone or a plan with Verizon. I am unable to log into verizon to pay the bill because I dont have an account number with them anymore and anytime I try to view my bills that are sent to my emails to obtain my old…