Billing & Payment
Verizon Gift Card Refill
Can I refill balance on my Verizon Gift Card that I am planning to use to pay my Verizon bill? If yes, is there a limit on how much I can add to Verizon Gift Card?
Billing
I have a friend who has breast cancer and she’s struggling to pay her bills. I was wondering if Verizon offers any kind of help for those in active treatment.
Reconnection fees
Hello! I had a small payment left on my account ($105). I didn’t receive any notifications warning me my service would be suspended prior to receiving a text that my service had been suspended. I’m asking for a courtesy to remove those fees of $80. I immediately paid my bill once I saw the text & do not have a history of…
Paying with Gift Card
Hello, everywhere I check shows that you can pay your Verizon bill with a “Verizon” gift card. But am I able to pay my bill off with a regular visa/mastercard gift card that did not come from Verizon? thanks
Apple Pay
How do I pay my Verizon Wireless bill with Apple account?
Rate increase
I just found out I am getting ANOTHER $4 rate increase. Why? “ we are adding a second mobile hot spot”. I don’t want that. I don't use it. It seems there is no opting out? Guess I will be looking for another carrier after being with Verizon for over 20 years!
Customer Service and Billing Errors
My bill is full of errors and erroneous charges due to billing system errors including dropping us from paperless billing ($60.00/mo increase), added a monthly contract to one of our phones that we paid cash for ($17.00/mo) and increasing the plan type on 4 of our lines ($40.00/mo). Customer service agents are unhelpful…
Customer service
Not everyone on the same page, they all have their own opinions, thoughts, or solutions. In which none have helped.
Customer experience
I ranted and raved about my experience with VZW to anyone who would ask. I suppose my experience was based on the fact I’d never had a problem. However my reflection has since changed. When I actually had a problem, their service was poor. Their accountability lacked and the follow up was non existent. I ordered a phone on…
Verizon (Mobile + Home) Discount
If you are trying to get Verizon wireless, because you have Verizon Fios. DON'T DO IT. There are numerous people in these threads that are having the same issue. There is an error that appears when applying for the Mobile + Home discount. They will RIP you off. Error: Looks like something went wrong with your discount.…
Customer service
I have over 5 hrs with dealing with so called customer service over my bill and still nothing has been done! Worst ever customer service I have ever encountered.
Device return charged $500 no replacement
I had an iPhone that was defective. I mailed it into Verizon under warranty expecting it to be free of charge as I was told. Instead I was charged $500 device was kept by Verizon and no replacement and will not send it back to me. I would have used the insurance I pay for on the iPhone instead. I mailed back an Apple Watch…
Annual Itemization of only one of 3 lines
I have 3 lines on my account. My husband is needing all expenses for just his line for all of 2023 in a print out for taxes. How do we get that?
Verizon says they got my trade in, now they say they don’t have it.
Sent my phone back using the box Verizon sent me. Store clerk also told me to mail it. Was told on Nov 26 by Joe that the phone was received and scanned on Nov 11. Bill would be credited. Got an email that they don’t have it and are reserving the credit due to me. Have spent almost 3 hours on the phone. I explain. They…
Equipment return
solved the issue with agent. thank you for your help
Trade-in Issues
I went to Verizon to trade in 2 iPhone 11’s I have and was told I could get an $800 trade in value for each iPhone and I would pay $10.27 monthly for each phone for 36 months that cost $1199 in total. I went ahead and did that deal with the trade in and ended up leaving paying for 2 iphone cases that cost me $70 each and 2…
Auto Pay ended/blocked for 6 months
I opened a new bank account and after my auto pay cleared my old bank I put my new bank information in the account. I deleted my old bank account. I found out at the same time for some reason Verizon took me OFF WITHOUT ASKING OR NOTICE from auto pay even though there was a bank account entered for autopay. I immediately…
Rate increase
I am literally so over verizon. I have never had ANY issues until a year ago when I bought my 14pro on a device promo. They told me I was free to switch plans but when I did, I lost the promotion with no warning because everyone I spoke to told me "you will NOT lose the promo when you switch plans, ignore the emails!" And…
What would have caused a new charge for play more Unlimited on my account be from?
I just looked at my phone bill and I knew it was $6 and some odd cents higher this month and it is because somehow play more unlimited got added to my account. How would this have happened without me getting authorization?
First month bill
Hello I’m here because I switched over from at&t 3 days ago. Now when I log in the app I see I have a bill from Verizon for 270 dollars from the month February 23-March 22. How is this possible and is this normal ? That bill is due on April 14th and then a week later I have another bill for 102 dollars. Can someone help me…
Been billed 900$ for stuff I didnt use
I studied abroad in Australia in June, so I got the 100$ per month plan. However since then, my plan was never cancelled and I've been getting charged 100$ per month. I literally had no idea until I dug deep into the weeds of my charges. I've blown 900$ on literally nothing, and no one in the store told me, and I can't…
Need help with bill
Hi - I'm really hoping someone can help me. Our bill was past due (17 days) we had just paid the previous past due balance a few days ago. We submitted a payment through our checking account but it may not go through. I really need someone to help me - I can set up an autodraft for the past due amount for the 29th which is…
Verizon dollars
So I’m still a bit confused on Verizon dollars. If I spend $100 at grocery store, I understand that I earn $4.00 Verizon Dollars. Will the $4.00 Verizon Dollars reduce my Verizon wireless bill by $4.00 US? Or is there a conversion?
Verizon early upgrade
I did an early upgrade in February of 2024 i received my iPhone 15 pro max and everything to return my device. I returned my device and Verizon even confirmed they received my device in good condition. 1 month later I receive a message saying my bill went up 500 because of the phone I turned in that was pretty much brand…
Closing account for family member who has dementia
Need to close an inactive mobile account for father, who is unable to help and no longer can use the phone. He has dementia and I have power of attorney. How can I close this account for him?
bout my home internet
why do you guys keep sending me a email saying i need to pay my bill when i am on the acp program you guys said i wont have a bill for 3 years.
Unprofessional and unprofessional reliable customer services.
I ported four lines from another carrier and signed up a new line with Verizon on December 22nd 2023 due to a promotion. I have been given promises after promises not at one occasion multiple locations. They are completely unprofessional and misguiding customer service people. It's been 3 months and I'm still trying to…
your device promotional credit has been removed from your account.
I got an email the device promotional credit was removed because I changed plans. I changed plans as recommended by Verizon. It impacts 2 lines. I don’t understand.
Bill went up $43.00 this month
I just got an email stating my bill went up a whopping $43.00 this month!! What on earth is this all about?
Confused
Just this week, I have joined Verizon and yesterday I received my phone and my first bill estimate. But my problem is knowing when it is due. The app is telling me that my next payment is the 4th of April and I’m curious to know if that’s what the first bill is but all Verizon employees are telling me that no one knows…