Billing & Payment
Amazing Customer Service
Employee 337 Nokia was outstanding! I have had nothing but the worst customer service, and I dont mean anyone was rude to me, i mean the employees never seem to know how to help or what they are doing, but not her. She knew exactly what to do and even more. Gave me tips on what to do if it ever happens again and even…
How do I get A Supervisor to help?
I have been trying to reach out to Verizon for three weeks now. I have called and spoken to about six or more individuals who cannot assist me. I have requested to speak with a Supervisor over 4 times. I’m told each time they will call me back to no avail! Who can I contact to get Verizon to assist me with my issue? Is…
Auto pay
If I manually pay my bill prior to the date my auto payment is due, will the auto pay still occur and therefore causing two payments to be made in the same billing cycle?
Splitting bill with family
A couple years ago there was a cellular company it might’ve been Verizon, don’t recall. But what was useful and what I am looking for is splitting the bill with different family members. I remeber that this feature allowed each member to have their own bill. Is this still offered or could it be brought back? I have my…
Extension
How to extend bill payment?
Cancel phone service
My payment date is the 22nd of each month and my billing period ends the last day of the month. After years of being a loyal customer I've decided to change carriers for a more affordable plan with the same coverage and service. When should I cancel to maximize the service? I plan to port my number to my new carrier.
i cannot review my acc
how do i link my phones and review my acc
New phone
I’m so frustrated while trying to upgrade my phone! Could not get address changed and did not realize that you can no longer sign UPS slip to leave the package. Now they have received the phone back and I still can’t get a new one and still of course billed for phone I never received!! I’ve been with Verizon for 20 years.…
Billing
I love Verizon, but then again, I don’t!!! Very good coverage ‘n what not, but my bill keeps going up ‘n up every month!!! I’ve been with y’all for about 12+- years now & every month, for the past couple years or so, my bill keeps goes up. I do just about everything on this phone. If I choose the lowest plan, I’m going to…
Customer Service Supervisor
I have had issues with my connection to the Verizon Network. I have two phone on my account and both phones have the same issue. I chatted with a Customer Service Rep on February 22nd for quite some time. Nothing was solved but she stated would contact me on Monday, February 26th as they "Verizon" could see what was…
I turned in my old s23 ultra and was promised $850.
Got an s23 ultra. A month later I turned in my old s23 ultra and was promised $850. Went to upgrade this year was told I had to pay remaining $900 left on this one. I said fine take off the $850 I'm owed and I'll pay the difference. Said can't do that because of the "contract" over and over. Literally could not explain it…
Need to send a complaint about Billing to Verizon Wireless
OK, we were traveling to Japan in October. We were all on an older plan (Get More Unlimited). We were told we needed either the monthly international plan ($100/month) or travel pass ($10/day) and we have used those in the past. We also got Global Choice to make calls to Japan phone numbers (also needed) It turns out that…
200 switcher credit
Hello all, I have not seen any credit on my bill for switching to Verizon. In fact my first couple bills have been over double what they should be. I was told I would get a credit on my account in the Verizon store and I still haven't seen anything. Now that I started doing research on why it hasn't appeared I come to find…
Credit was removed but my device was received by verizon
This has been the most frustrating experience ever! I’ve called multiple times to get the credit applied back. The call center is no help. First rep said there was a glitch in the system and reapplied it but she never did. I called again two days later and the rep said Verizon never received my device but I told him I had…
Customer service
Every time I have to call or go into on of your stores I dread it. Either employees have an attitude or the people on the phone give you unrealistic information. This is like the worst service I ever had.
Bill
So after 23 years I quit my service with sprint because it just doesn’t work well in my area but also my bill had gotten huge with no explanation. It’s just my husband and myself and we’re basically old so we don’t use our phones for much . So I switched to Verizon having heard such good things about them . So in two…
Amazing customer service today
I want to commend LaShundra in customer service for her extraordinary work on a very complex, nearly intractable billing problem I've been having with Verizon for almost 2 months. Long story short-ish: we transferred 4 lines into Verizon in December 2023 and received 4 free iPhones as part of a promotion. Verizon had some…
File Corporate complaint
I really would like to know how to contact corporate office. My experience has been rocky for a new customer. I reached out before my phone was due on chat to set up a payment arrangement, I was told by the rep that they couldn't because my bill wasn't due for another few weeks and my phone would not cut off. They even…
Customer Service
I am TRULY frustrated with Verizon and their business practices. From the Financial Services team, the retail stores and managers, and the sales department (on the phone and in store). I opted to get the early upgrade that I WAS OFFERED by Verizon to the iphone 15. I agreed to it because I was told that I would get a $600…
Refunded for the Apple music I couldnt activate.
How can I get refunded for the 3+ years Ive been paying for apple music and couldnt never activate
$200 VISA card JOKE
We switched 4 lines and got all new iphones and 2 watches in October 2023(came from AT&T, and were told on the phone we would get a $200 ecard for each phone..We got 3 of the ecards on Jan 4th ,and finally got the 4th ecard today (3/1).But when my wife called to use towards our bill,she was told they have a $0 balance(Even…
Device upgrade
Hello so my payee is sending a check totalling $388.79 is what I owe left on my pixel 6 pro at this current time. I was wondering when it is paid off and upgraded can I close that line and just have my tablet and service and pay for that by itself thanks. I'm thinking of switching to another provider for just my phone…
How to file a formal complaint about an employee at a Verizon store?
I was provided incorrect information regarding my contract. I had a paidoff device and was looking for an upgrade, the employee specifically said I would be able to trade in to get a flat discount on a new device instead of trade-in credits. I specifically stressed on this requirement insisting I will be able to payoff my…
Mobile + Home Loyalty Discount: Still nothing
When we first looked into switching to Verizon Wireless back in August, a customer service representative said we would receive a $5 Mobile + Home Discount AND a $5 Mobile + Home Loyalty Discount, since we have had Fios for years and years. Finally on our December bill, we received our Mobile + Home Discount of $5 but…
Over payment
I double paid on my account. I paid over the phone today, then I get non-payment notice saying that I didn't pay! And I was forced to pay to use my phone. How do I cancel one of my payments? The text also said that the finance department wasn't open today, and I have to wait until Monday to call them Poor customer…
Refund for the positive balance
My company was going to purchase a tablets for me. I called customer service and they said that I was able to overpay my bill and the positive amount can be used to make any initial payments towards adding a line ( tablet) so there was a 498 dollar credit on my account and my phone was paid off so I had financing power.…
Been trying to get Verizon to apply my promotional credit for 8 months.
So this started 8 months ago when I saw a trade in for a new iPhone 14 pro. I went through with this online promotion and sent in my iPhone, I was promised 1000 in promotional credit. Was told that my credit would be applied the next 2 billing cycles. fast forward to that, the credit has not been applied. So I contact…
Billing issue
I did a trade-in for two of our phones on June 2023. After seven months I am still waiting for the $1,000 per phone credit, This is after calling seven times and being reassured the phones were received and not put into the system. I’ve been told the case is being escalated and should be fixed on my next bill. Also was…
Still waiting on Promotional Credit...
Back in Feb 2023, I pre-ordered a Galaxy S23 with a promotion to trade-in my old S10e for $800/36 mo. The promotion clearly stated it was for payment plan or full purchase. I purchased in full. I completed the trade-in after getting and setting up my S23. My trade-in was accepted, but the problem was the amount of the…
Promotion ?
Wow. Everyone warned me. Signed up during the iPhone iPad and watch promotion. Was assured my bill would be under 140 per month. I just coughed up $360 for a phone bill and saw my next bill…$1400. Apparently I wasn’t signed up for that promotion and I now owe money for phone. So ready to send this stuff back to them and…