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Rebate denied
I was refused a $300 switcher rebate having contacting Verizon back-and-forth via phone via messaging rebate center keeps denying my processing due to the fact of my phone not being purchased at a store location when in fact, the store that I purchased a phone and had it for for pick up the store canceled my order when I…
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$200 Amazon gift card
Received the email about the rebate is ready, I get the Amazon tile in MyVerizon account page, it takes me to "Yourdigitalrebatecenter" to confirm email" and "review Terms and Conditions", I click on "Redeem" it thinks a little bit, and then I get a red box "Technical Error! Please submit your submission again." I've done…
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Amazon Gift Card ($200) Promotion
I really need some assistance regarding this $200 Amazon Gift card promotion because after multiple phone calls to customer service and hours of wasted time I am going to make one last attempt to get this situation rectified by posting in this forum. I signed up on Nov. 13 for home service and chose the $200 amazon card…
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Never received trade in credit
"I switched from one provider to Verizon. Verizon approved trade in credit during phone call in September... I mailed and they received my phones in September... I have messages from Verizon confirming along with tracking info that phones were received. Its December and still no credit...
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Trade in box lost
I didn’t realize I needed to save the box my new phone came in to send my old phone back. I still have the shipping label but no box. What do I do?
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Unable to redeem Xbox series x offer
The tile appears on my home page, I click and accept the terms, and then I receive a "There was an error when adding this Xbox Series X promotion to your Verizon account." I have cleared the cache and am still unable to redeem it. Verizon has made this whole process a nightmare
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Verizon , Costco bonus
I moved 4 lines from t mobile to Verizon because of the promotion at Costco 250 dollar per line. It has been more than 3 months , no response from Verizon. How do I get my bonus?
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Trade In Issues
Upgraded my device purely because I received an estimated trade in value. Verizon received my device and I quote in "GREAT CONDITION". Guess what?! I ain't getting nothing....so Verizon customers BEWARE. Don't bother participating and just keep your old phones.
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$250 gc not received
It has been over 7 months. Costco rebate $250 not received.
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iPhone $1000 Trade In Issue
This community forum has helped me before so I am reaching out again in hopes of getting a resolution to my issue. Back in July, I traded in 4 iphones and purchased 4 new phones. 3 out of the 4 phones had the correct promotion apply ($27.77 credit per month). The 4th line was only given $200 one-time credit. To be clear,…
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Trade in promo
We added 3 new lines to our existing plan in October 2023. One line we traded a iphone 8 plus for the iphone 15 plus the promo was $830 trade in. The second line we traded in a Samsung 5g plus for the Samsung s23 ultra the promo was $800. The third line was Byo. The credit was applied incorrectly and we were given 90 for…
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$200 switcher rebate
I got verizon 2 months ago and had them set me up with 5 devices coming for another company lost 3 numbers. Now I'm now only out on losing my number I've had for 10+ years . But now I'm out on ALL 5 rebate ecards. Not understanding why because I have been told every reason you can think of. I also was promised on text chat…
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Trade in issue - need help immediately
I traded in a galaxy and iPhone as part of a recent promotion to receive $800 towards the new iPhone 15 pro max’s. We had a horrible time with customer service trying to get our return labels and when we finally got our phones sent back we learned our value would be $120 and $40 for each phone. We were assured they were in…
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what is my transfer pin #?
Please give me my transfer pin number. Thank you.
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Switcher Rebate Issue
I purchased a new phone on a new line and ported my number in from T-Mobile on 1/2/24. I was told I could get the switcher rebate. I got the notification immediately and I submitted the request immediately. The promotion I submitted it under at that time was going to expire on 1/3/24. I decided to look at the status today…
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Unfulfilled Apple TV+ Promotion
How do I get Verizon to fulfill the terms of the promotion I signed up for? have chatted with reps about this, I have spoken to an agent, it has allegedly been escalated at least TWICE and nothing. I even asked to speak to a manager or the escalation department and the agent would not transfer me. I decided to switch to…
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Discount Issues
Between applying the military discount to a mobile line and then having the repeat the process for an associated Fios account, and trying to get a new pricing on a service contract that is offered but apparently no one in the entire world actually "qualifies" for, it has been an awful experience for myself as well. It…
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Verizon keeps offering me $1000 to trade in an XR, then switches it to $500!
Verizon is bombarding me with offers (via email and the app) to upgrade, and recently the offers improved to $1000 for an XR or above, in any condition (as long as there's no battery damage), when upgrading to a 15 Pro. I happen to have two XRs to trade, so this change caught my eye, but whenever I try and actually go…
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Phone trade in promised but not delivered
On Aug 28, 2023, my wife and I traded in our Galaxy S8 phones at a local Verizon store, enticed by a email promotion I received for a $400 trade in for each of our specific phones. Our phones were in good condition. At the store, we were assured we would receive the $400 for each phone. Still, on my Verizon account, there…
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Getting my phone activated
I need help activating this phone. Verizon need take money off my bill
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Buying iPhones 15 at Best Buy is a broken experience.
Two weeks in a row I have upgraded my kid’s iPhones to iPhone 15, my son was last week and my daughter was today. we were directed to go online to initiate the trade in for their iPhone 13 online. this is not possible and required extreme intervention by customer service. Last week was fairly straightforward, but this week…
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Verizon has failed to offer the promised trade in credit
I am writing to express my deep dissatisfaction and disappointment with the recent experience I had with Verizon's trade-in program. As a loyal Verizon customer for an extended period, I have always valued the services provided by your company. However, a recent incident has left me questioning the integrity of the…
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sent my old phones back for credit
How do you file a complaint that someone at Verizon will actually look at? & not pass it off or say they will call back & never call back? I bought 6 phones that should b free with trade in & the Apple Watch. I sent my old phones back for credit but they keep saying they’ve never received them. Verizon gave me the box. the…
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Trade in with promotional credt outstanding
Hoping I can get an answer here. I tried to chat, but it didn't work. I'd like something in writing, especially a link to a policy if available. Two years ago, I upgraded to the S22 Ultra on a deal that includes a 36 month finance along with 36 months of promotional credit, so long as I stay on the Get More plan, which I…
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My Verizon bill is wrong and I don’t know what to do
First of all I just wanna say I’m struggling with this app, first of all there is no account owner and I can’t even do nothing, can’t see my devices on my Verizon account I can only see 1 device per account and my Apple Watches don’t even show. Second, both my Verizon accounts (of both phones) say I owe $400+ keep in mind…
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Not getting the trade in I was promised
So Verizon had a deal where upgrading your phone on our plan would get you $830 trade in value for ANY iPhone in ANY condition! so I went into Best Buy and picked up 3 15 pro max phones. One for me, one for my wife and one for our daughter. Best Buy said they can’t do the trade in but I could do it online. Now I am trying…
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Verizon Trade In Issue
I have also been dealing with Verizon not honoring their Trade In Promotion. I mailed my S22 Ultra phone using the box sent to me (took a picture of the label). It was delivered at their loading dock in Texas on April 24th, 2023. I even took a screenshot of the UPS tracking status page showing it was delivered and signed…
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$200 Home Depot gift card
I'm trying to redeem my Verizon 5G home internet promotion of a Xbox S or $200 Home Depot gift card. I'm not able to select the Home Depot option as it is greyed out. How can I get this resolved?
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Costco rebate card
Where can I find my promo code for Costco rebate card? I have the paperwork given to me but not sure what to look for (none say promo code)
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Issue with Trade In
On 11/4/2023 I trade in my iPhone 11 Pro and bought iPhone 15 pro from Verizon. As per the deal, I was supposed to get $830 as billing credit over 3 years. Verizon received the trade in device on 11/13/2023 and said they will complete evaluation by 11/28/2023 and credit will be applied within 1 to 2 billing cycle. As I…