Mobile Deals (Archive)
250 Costco shop card
I am having an issue receiving the two digital shop cards for Costco. I did add two new lines 10/3/2023. I have contacted Costco and Verizon. I have submitted complaints but not really sure who is to blame. Can someone please help me. All I want is the gift cards I was told I would receive.
Still no Amazon.com Gift Card after switching to 5G Home Internet
I switched to 5G Home Internet on 12/22/23. I've received my Xbox and my $100 Verizon gift card, but still no Amazon.com gift card. I've contacted Verizon customer service via either phone or chat 8 times now with no success. I'm given a different reason each time I contact them as to why I haven't received the email.…
Amazon gift card
Where is my 200 dollar give card from Amazon
INTERNET
I signed up for 5G LTE back in December. I never received my Xbox series X code and have been messaging customer support everything week since then. I’ve been told each time it would take 3-5 days to get a new code and I have never received one. The deadline has passed to receive the offer so I just missed out on the…
Incredibly poor customer service from Verizon and Asurion
I have been a Verizon member for over 23 years. I have two s23 Ultras who had hardware issues (one was determined to be damage) and have been bounced back and forth between Asurion and Verizon, lied to by both companies concerning the process to have the phones examined and ultimately replaced, been told I would receive…
Xbox & Amazon GC Promo Escalation Success??
Like everyone else who signed up for this promotion, I have been given the run-around for over a month. Had Verizon customer service and tech support reps fill out escalation forms for the Xbox and Amazon GC redemption 3 times and still have not received the tiles or any email regarding this. I'm curious..... Has anyone…
Gift card promo/ service promise
Never got my visa gift card for each new line like I was supposed to when I signed on with Verizon. I got 4 lines. I was OOBER excited about them too because I was going to use them on my bill or to help pay off phone earlier. But never heard about them after they got my business and money every month. I have not been…
Device Return Issues
I utilized a promotion to upgrade to an iPhone 15 and return my current device. I received the iPhone 15 and put my old device in the prepaid envelope and shipping label. The tracking number is showing the device was delivered to a location in Whiteland, IN. I’m seeing multiple posts and tweets about Verizon reps alleging…
Cyber Monday Promotions Issues
This seems to be a pretty widespread issue. I signed up for LTE home service on Cyber Monday to take advantage of the Amazon Giftcard and Xbox Series S. The documentation says I must claim these within 60 days and the Xbox can be in-hand as soon as December 1, while the giftcard will be delivered 24-48 hours after…
$200 Amazon gift card promo 5g home internet
I have not been able to apply for the $200 Amazon gift card with my 5g home internet. It's been about a month and nothing.
Never received anything to send in trade in?
I ordered a new phone for my daughter 3 weeks ago and used her old phone as a trade-in to take part of an upgrade deal to get her a new Pixel phone. She has had the phone for 3 weeks now and I haven't received anything about what to do with her trade-in. I chatted with someone online and they didn't understand what I was…
Internet
The internet is the worst. It constantly buffers and the TV and other websites do not work. #the wirst
I'm having issues with the $200 Switcher Rebate.
New Verizon mobile customer here. Confirmed with both Verizon customer support (sales rep) and a local corporate store employee that I would be eligible for a $200 per line switcher rebate if I decided to swap to from AT&T post paid to Verizon post paid service as long as I ported my existing/legacy AT&T numbers in (within…
IPhone trade in value
Where can I find the current trade in value for my iPhone. Every avenue I find takes me back to either completing the trade in process or a long useless chat with a customer service rep wanting to tell me the balance I owe on my devices. I know that total. What I want to know is what is an iPhone 13 and iPhone 12 in good…
Rebates and Xbox
We opened a new account with 5 new lines plus internet, two of the phones we don’t get the rebate on because they didn’t tell us those phones didn’t count because the value wasn’t high enough (so why didn’t you offer us a phone that qualified?!) when we ported our numbers over. Then we were supposed to get a free Xbox when…
Verizon denied credit for Trade-in phone lost by UPS
I switched from another cell phone company to Verizon, especially die to attractive $830 trade-in credit. I switched 4 lines and traded in 4 phones only 3 were received by Verizon. UPS never delivered the 4th and when I raised an investigation request, they found that box was damaged and thrown. When I contacted Verizon…
$25 Fios internet home and mobile discount problems
Haven't been able to get the $25 Fios internet home and moibile discount under the v2.4 promotion applied to my Fios account nor confiormation of the military discount is in process for that account and have been trying to get it corrected for almost a month w/o success. I've talked to over 5 C-S reps with escalation to…
Verizon not honoring Device trade-in Promotions
I've had a nightmare of an experience going on nearly a year now: I've signed up with Verizon Wireless for 4 lines which included a promotional offer to trade-in devices to cover the full cost of the new phones. I’ve traded in 4 Samsung s10s for the Samsung s23s and have not received the device credit since March 2023.…
Has anyone fixed their NFL Sunday Ticket Redemption?
I've seen the issues, and I am experiencing the same thing. Has anyone received any helpful resolution?
$200 Amazon Gift Card
Just wasted 20 minutes chatting with support because over a month after turning up 5G Home Internet and getting the email instructions, the link still doesn’t show up in the app. Support says the link will show up 60 days after signing up but the offer says you have to claim it within 60 days. It’s almost like they don’t…
Rebate denied
I was refused a $300 switcher rebate having contacting Verizon back-and-forth via phone via messaging rebate center keeps denying my processing due to the fact of my phone not being purchased at a store location when in fact, the store that I purchased a phone and had it for for pick up the store canceled my order when I…
Not receiving xbox offer
It’s been 2 months! I signed up for 5G internet, and was assured I would receive an Xbox offer to claim. After not receiving a claim, I contacted a rep, they sent a request up the chain to resolve the issue, nothing was happening. I talked to another rep and this time a supervisor pushed the request up. Nothing happening,…
$200 Amazon gift card
Received the email about the rebate is ready, I get the Amazon tile in MyVerizon account page, it takes me to "Yourdigitalrebatecenter" to confirm email" and "review Terms and Conditions", I click on "Redeem" it thinks a little bit, and then I get a red box "Technical Error! Please submit your submission again." I've done…
Verizon internet offer
I got the internet becuase of the HomePod offer they had and I received an email almost three months later saying that it was a fault on their end and that they’d send an email in 3-4 weeks with a gift card for Verizon and I’ve yet to receive it. Is anyone having luck ???
Amazon Gift Card ($200) Promotion
I really need some assistance regarding this $200 Amazon Gift card promotion because after multiple phone calls to customer service and hours of wasted time I am going to make one last attempt to get this situation rectified by posting in this forum. I signed up on Nov. 13 for home service and chose the $200 amazon card…
Never received trade in credit
"I switched from one provider to Verizon. Verizon approved trade in credit during phone call in September... I mailed and they received my phones in September... I have messages from Verizon confirming along with tracking info that phones were received. Its December and still no credit...
xbox series x promotion
Is anyone else still having issues with getting this offer to work. We have called support numerous times and have gotten nowhere. Someone i know signed up for this offer the same day we did and was able to get both the gift card and xbox. They were even able to redeem the xbox the next day and pick it up in person. The…
Trade in box lost
I didn’t realize I needed to save the box my new phone came in to send my old phone back. I still have the shipping label but no box. What do I do?
Redeem Amazon Gift Card
I redeemed my gift card months ago and still haven't received it. Now, when I go into my account it states that it has already been claimed, which is false. This seems like a bait and switch.
Unable to redeem Xbox series x offer
The tile appears on my home page, I click and accept the terms, and then I receive a "There was an error when adding this Xbox Series X promotion to your Verizon account." I have cleared the cache and am still unable to redeem it. Verizon has made this whole process a nightmare