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Unlock Network
I have an LG Stylo 2 v that was purchased directly from verizon, but was given to me because my phone quit on me. I need my Q link sim card to work in this phone because EVERYTHING is connected to my mobile number. My school, my job, my bank...everything! How can I get the network unlocked so my SIM card will work? I have…
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Verizon refusing to refund sales tax for returned device
I ordered a Lenovo Flex 5G for in-store pickup on June 20. Default option at the time of purchase was to bill the sales taxes to my account, so I went with that. Tried the device out for a little while, decided it wasn't for me. Returned it to the store where I picked it up on July 2. Today, July 9, I saw on my bill that I…
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No Live Agent Available Through Finacal
I’m getting REALLY annoyed. This is the THIRD time I’ve set up a split payment arrangement. Paid the first half and got my service suspended for “nonpayment” and the second payment arrangement just disappears even though I get a text message telling me that my payment arrangement was set up. I get a text after making my…
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Billing
Complaint no one seem to help to fix error Re: $2210.84 bill At the beginning of this year my father in law passed away in American Samoa and I had contacted a representative from your company who informed me that my husband would be covered under the international plan in American Samoa. Then on January 23rd I received a…
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Trick to receive texts when outside US without travelpass??
I can't figure out a trick to read and send texts outside the US with my number when traveling(without paying for the ridiculous travel pass)using a samsung galaxy. There has to be a way. I tried the Verizon web page, but that made me log in again when I was out of country and Vz doesn't let me log in without receiving a…
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Reward
I got Internet arriving in the store I thought that the rewards would be with the box that I picked up but it wasn’t so the man at the store give me the box give me a number to call for the awards once I set up the rewards the rewards that were on the a that I clicked to get the Internet was not the word that they offered…
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Verizon IoT simcards- support cellular modem commanding SMS text via AT commands?
Does Verizon offer a IoT simcard (typically data/SMS only) that supports circuit switched SMS? Circuit switched as opposed to requiring use of https/GET/POST to send and receive. For a circuit switch SMS we use AT commands. Also, do verizon IoT simcards support getting a phone number, so for example I can use my smart…
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Verizon Home Internet drops every day aaround 12pm
Does anyone else lose their Home internet connection at around 12 PM every day ? Usually goes out for 2-4 hrs . Did chat with Verizon and got disconnected after 3 hrs of trying to diagnose problem. Very frustrating paying for internet I can not use.
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Escalation Process - Promotion Nightmare
I have been a customer with Verizon for years and this is the first time I have ever had such a horrible experience and no help on resolution. I accepted the promotion for the 5G Home Internet that after 60 days, I could choose from the Xbox or a Home Depot gift card. I got the email saying I was eligible and I went in to…
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Samsung SCS-2U01 network extender not working
Just plugged the unit in after not using for a couple years. Power and WAN lights are blue. GPS light is solid red. Unit is near a window. SYS light is fast flashing red. Any suggestions?
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International Pay-As-You-Go Plan No Data
I am in Europe for approximately six months. I cancelled TravelPass for my account because I'm going to be abroad for so long, and thus I should have the Pay-As-You-Go plan. I have cell service and can send/receive texts/phone calls, but I do not have mobile data. From my understanding, I should have access to mobile data…
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Resubmission after resubmission for rebate?
Does anyone have any guidance on finding a solution to an endless cycle of submitting a rebate, being told the information is invalid or missing (in this case, the phone numbers for the rebate on my final bill from my old carrier, which are VERY clearly shown and highlighted on the bill) resubmitting, on and on? After…
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Online call log not showing
I have been trying for over a month to get this resolved and I am fixing to chuck verizon and go with a different carrier. I have called multiple times and spent hours on the phone with agents who only "escalate it" to whomever. In Sept, I had one of my phone lines number changed then disconnected. I called customer care…
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International Plan Billing After Cancellation September '23- January '24
We travelled to Italy in September 7-22, 2023. I took out an International Monthly Plan. When we returned to the US, I cancelled our International Plan September 24. We have continued to be billed every month for a plan that I cancelled! I have received texts confirming my cancellation. I have now spent several hours every…
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5g standalone
Why is it 2024 and standalone 5g is still not launched
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Service
2 bars of 5G in Old Forge.
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Poor coverage
Coverage in my neighborhood is awful. It has been this way for quite some time. I live in the Pooler, GA area, zip code 31323
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Cellular Svc
My service is on SOS for the 3rd time this week. At first I thought it was the storm. Now I am considering changing my carrier. No other carrier is having this issue in my neighborhood.
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I am stuck in SOS mode
I have an IPhone 13 pro Max and I have been going in and out of SOS mode for months now, but I have always been able to just restart my phone and it would go back to cellular service, but now it is just stuck in SOS mode and restarting the phone does nothing for me. Anyone else have this issue and was it resolved? Do I…
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verizon app manager just downloaded an app
Some game called "Blocks" was just downloaded without my permission by the Verizon app manager. It looks suspicious and like something that was made 20 years ago, please help and/or explain what is going on!?!?
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5G or a myth?
I purchased two phones and 5G access plans from Verizon a year ago from the Verizon store in my zip code. For a few months now my phone connectivity is LTE not 5G but the coverage map on the web site shows 5G coverage so here is my question- Is it fair for Verizon to charge me a 5G coverage plan price when I actually do…
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Lake Wateree - Service
Posting in hopes to finally get Verizon to actually do something, though my hopes are low and my thoughts of ending a 25-year relationship with them are increasing day by day. We have a home on Lake Wateree in SC. The ZIP is 29180 (Winnsboro) but that’s a little misleading as to where we actually are on the lake. The lake,…
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Why Am I being throttled back on my internet?
I'm going to be clear here because I'm not going to go out of my way to find this forum and post this for no reason. AT&T didn't do this, they just gave me terrible customer service. My cell phone works absolutely fine in my home town on file with Verizon, not a single issue with internet or cell service. The minute I…
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Texting and making calls while in Jamaica
Hi, do I need to turn on international roaming in order to text and make calls while in Jamaica?
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Report poor coverage
My child goes to school at {Edited for Privacy]. Every VZ customer there has little to no cell coverage. I just called *611 and I get the impression from the 2 levels of support that it's the first they've heard that there could be such a thing as poor coverage. To be clear the tech relayed to me that it was a data…
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Bad Business Practices and Terrible Customer Service
Several weeks ago I called because the corporate discount link was not giving me any discounts. So I called and spoke with Anthony, who I think was in sales. He told me it would be easier to set my account up first. Trusting him, I said ok, I'll just do that. He insisted that he could easily help me. I was hesitant, but…
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Galaxy 4 wristwatch phone contract
An elderly, low income, disabled neighbor who lives alone switched to Verizon 18 months ago because he wanted to use a Samsung Galaxy wristwatch phone for emergencies (i.e., if he fell or suffered a serious illness that required assistance). He brought his cell phone and wristwatch phone to Verizon and asked to have…
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Poor reception
Samsung Galaxy S22 Ultra. No reception in home. Can't choose 3G, 4G, only 5G now. Very frustrating not having service.
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OG Talk & Text 900 Plan.. international usage options?
Hey everyone, I am traveling to Japan in a few months. I have a very old plan. Talk & Text 900. Was wondering if there is a way for me to use my phone while I'm over there? Anyone else have any results? On a Samsung Galaxy S23U Thanks in advance!
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why is server unreachable?
I tried restarting the phone, disabling the wifi calling and enabling it back, turning the airplane mode on and off, clearing the phone as storage and cache. Nothing seem to resolve the issue. When I call the customer service with a different number i get an automated message saying we are aware that some of pur customers…