Order & Tracking
Extender not arriving as promised
I ordered an extender through verizon and was promised 7 to 10 business days and that was 14 business days ago. it still shows it has not shipped. What is going on?
My order
Need information on my order
iPhone 16 pro max order
The biggest mistake I made this year. I received a defective on arrival iPhone 16 pro max was promised discounts a brand new replacement device. I spent over 30 hours talking to agents in the philippines and the brand new device I received was a certified like new. I don’t need financial advice or to be told a 500gb model…
Verizon Online Ordering Experience
I have been a loyal Verizon customer for almost 23 years, and until now, I’ve never had an issue ordering phones from your website. Recently, I upgraded to the new Galaxy 25 and placed my order online. Since the delivery required a signature, I contacted Verizon to have my shipping address changed from my home to my work…
Unable to Update Address
A Verizon Corporate Store sales rep input my address for a $600 order incorrectly after I specified I had an apartment number multiple times and attempted to sign me up for a home internet plan without my permission after I expressed that I wasn’t interested. I am now trying to update the address of the order as UPS won’t…
switched from tmobile to verizon but lots of issues
i swapped from tmobile to verizon, along with porting my numbers and getting new devices aswell Only issues is now porting my numbers has taken over 5 days and at this point i had to activate my older phone with verizon because i have to attend an over the phone appoinment with social security and then a video call with a…
Shipment only had 1 accessory and nothing else. Ordered a Pixel 10 XL and 4 accesories
So I ordered a Pixel 10 XL and 4 accessories on Wednesday the 27th with 2 day shipping. The box arrived and my step dad signed for it. Opens the box and only the screen protector was there. The order status says complete despite me reaching out to support multiple times. First I was told over the phone that they needed to…
Refund
Ordered a phone in July. Paid in full $1200. They tell me the payment didn’t go through even though it was taken out of my account. Was told to cancel the order to receive a refund. Did that and it never came. Been over a month dealing with this. Still no refund and no phone. We’ll definitely be looking for a new carrier.
Support Request
I pre-ordered a Pixel 10 Pro, and Verizon apparently doesn't let UPS drop off a package without a signature. On top of that, they also won't allow phones to be left at UPS Access Points. So, unless you're a stay at home parent, you seemingly can't receive phone shipments. After an initial delivery attempt last week, my…
Ordered a phone and hasn't shipped after 15 days
Where can I file a complaint? Been a customer for 20+ years, ordered a phone 15 days ago..still hasn't shipped. Spoke through chat to many reps and they come on and ask a question and just don't come back after wasting your time sitting there waiting for them to respond. Escalated to a supervisor, said she would have it…
Delivery
My delivery was delayed 3 times due to not finding address so they canceled my order could u help me get it back
link to upload docs
i need someone in verizon customer service to resend me the link so i can upload my docs. im don't have a phone so i cannot call you and i have no transportation and cannot easily get out to the store. please i need my phone ordered asap its how i make money. send me the link, i will uploadmy docs asap. thank you
Fraud department
hi there. Just jumping on here to let you know that the fraud department is of no help. They had me upload all documentation, including my drivers license and billing information as well as my vehicle registration. They approved the order then after I ordered it, put the order on hold And now the order has been canceled.…
Sr
I bought a SIM card through the Verizon website, but I need the SIM card. I don't know how to activate it. Second, the shipping address is no longer the same. Should I change it? Help!
When will my phones arrive
Please email me 9 with any info
Delayed Express Pick Up?
Has anyone had experience with delayed processing from ordering online and picking up in-store? I ordered a phone on Friday morning and the website said it was in stock and would be processed within an hour via Express Pick Up (which was great, because I needed it for work). Friday came and went, and I hadn't heard…
Order Status??
I placed an order for two phones and picked them up at a Verizon store, activated both phones and been using them the last four days. Today I received an email stating my order was being canceled because I did not pick the phones up. Called the store and was told they are showing the phones were picked up. Not sure what…
Canceled ordered no refund
On August 1, I placed an order for a new Google Pixel 9 Pro XL to be picked up at a local Verizon store. After 24+ hours of not receiving notification that my order was ready to be picked up, I decided to stop into the store. When I placed my order, the website indicated the store had a Pixel 9 Pro XL. When I stopped in, I…
Shipping
I ordered my phone 8/7 and it said the order would be here 8/11. By 8/11 it still hadn't even shipped. It's an iPhone 14 and it's refurbished so it's not like it's popular or anything. I really need this phone so it's frustrating that its not here when it's supposed to be.
Phone ordered online not yet shipped
I've ordered a prepaid phone and plan on 2025-08-03, and I've been charged for the first month of service, but when I check my order info, the phone has not shipped yet. It's late at night on 2025-08-06, when I should've received the phone. I really would like to get my phone as stated in the order!
Updates on pick up orders
I placed an order on July 20th for a series 10 Apple Watch for express pick up on the 24th. It’s now August 8th with it saying it’s in transit without any updates on when it’s expected to be ready for pickup. Just a “We’ll let you know when it’s ready for pickup.” Am I better off just cancelling this order at this point?
Misdelivered package
A box was delivered to my address but we didn’t order anything and the name doesn’t match anyone who lives here. Erickson? Are you out there and missing a package?
iPhone order delayed, can't get information on shipping
I ordered an iPhone 16 Pro on July 18 via the website; at the time I was given an estimated delivery date of July 28. It's now July 30 and the item has not been shipped. I am unable to get further information from the unhelpful AI support. I'd be willing to pick up a phone in a Verizon store, if that is an option, but it's…
Unable to upgrade or add a new line due to Feature Validation Error at Protection Plan Option
I spent 4 hours yesterday and 2 hours this morning trying to resolve an issue with my account. My account is paid up to date. I paid the device off and wanted to upgrade a line. Due to a Feature Validation error no one in Verizon from customer service, tech support, interal verizon rep helpdesk can resolve this issue so…
Ft. Worth Texas Returns Address
Hi - I am returning my modem to the Verizon "returns' facility in Ft. Worth Texas. I have noticed that the address given to me by Verizon may be incorrect. I was given *****, Ft. Worth, Texas 76137 I see other info on line the correct address is: ***** Ft. Worth, TX 76137 Which address is correct???
Order issue
I just want to express how much I am unsatisfied with services from you guys. Verizon I mean I have this app my Verizon app and it suggests this cool deal I can get with the phone a good promotional deal so I went and tried doing it. Big mistake I made because in the end I went to go pick up the phone and the lady didn't…
How to escalate Verizon support
Essentially here is my issue: I placed an order for an in store pick up last week through the Verizon app. They said it would be ready in 2 days. After 2 days I didn’t hear anything so I contacted support. They said the order was still being processed and rest assured it would be ready soon. A few days later I still was…
Pro on the Go
I made a decision to accept a Verizon offer to upgrade my iPhone with a 3 year price lock. I completed this on-line as I have done several time before. I was offered an in store pick up or shipping. I can wait a couple of days so I select shipping. The device was set to arrive in 2 days and I was given a delivery window.…
Order cancelled without my knowledge
I’ve ordered some headphones online, the 1st order had to be cancelled because they didn’t want to charge my gift card then charge the difference to my debit card so I had to cancel it and re ordered it with the right payments. The real issue is I had to talk to multiple reps and even a supervisor just to find out that my…
Gift card not received
I ordered 2 gift cards together and they only sent me the code for one of them! Please how do I get the other one I’ve checked everywhere