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Support Request
I pre-ordered a Pixel 10 Pro, and Verizon apparently doesn't let UPS drop off a package without a signature. On top of that, they also won't allow phones to be left at UPS Access Points. So, unless you're a stay at home parent, you seemingly can't receive phone shipments. After an initial delivery attempt last week, my…
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Ordered a phone and hasn't shipped after 15 days
Where can I file a complaint? Been a customer for 20+ years, ordered a phone 15 days ago..still hasn't shipped. Spoke through chat to many reps and they come on and ask a question and just don't come back after wasting your time sitting there waiting for them to respond. Escalated to a supervisor, said she would have it…
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Delivery
My delivery was delayed 3 times due to not finding address so they canceled my order could u help me get it back
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link to upload docs
i need someone in verizon customer service to resend me the link so i can upload my docs. im don't have a phone so i cannot call you and i have no transportation and cannot easily get out to the store. please i need my phone ordered asap its how i make money. send me the link, i will uploadmy docs asap. thank you
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Fraud department
hi there. Just jumping on here to let you know that the fraud department is of no help. They had me upload all documentation, including my drivers license and billing information as well as my vehicle registration. They approved the order then after I ordered it, put the order on hold And now the order has been canceled.…
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Sr
I bought a SIM card through the Verizon website, but I need the SIM card. I don't know how to activate it. Second, the shipping address is no longer the same. Should I change it? Help!
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When will my phones arrive
Please email me 9 with any info
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Delayed Express Pick Up?
Has anyone had experience with delayed processing from ordering online and picking up in-store? I ordered a phone on Friday morning and the website said it was in stock and would be processed within an hour via Express Pick Up (which was great, because I needed it for work). Friday came and went, and I hadn't heard…
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Order Status??
I placed an order for two phones and picked them up at a Verizon store, activated both phones and been using them the last four days. Today I received an email stating my order was being canceled because I did not pick the phones up. Called the store and was told they are showing the phones were picked up. Not sure what…
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Canceled ordered no refund
On August 1, I placed an order for a new Google Pixel 9 Pro XL to be picked up at a local Verizon store. After 24+ hours of not receiving notification that my order was ready to be picked up, I decided to stop into the store. When I placed my order, the website indicated the store had a Pixel 9 Pro XL. When I stopped in, I…
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Shipping
I ordered my phone 8/7 and it said the order would be here 8/11. By 8/11 it still hadn't even shipped. It's an iPhone 14 and it's refurbished so it's not like it's popular or anything. I really need this phone so it's frustrating that its not here when it's supposed to be.
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Phone ordered online not yet shipped
I've ordered a prepaid phone and plan on 2025-08-03, and I've been charged for the first month of service, but when I check my order info, the phone has not shipped yet. It's late at night on 2025-08-06, when I should've received the phone. I really would like to get my phone as stated in the order!
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Updates on pick up orders
I placed an order on July 20th for a series 10 Apple Watch for express pick up on the 24th. It’s now August 8th with it saying it’s in transit without any updates on when it’s expected to be ready for pickup. Just a “We’ll let you know when it’s ready for pickup.” Am I better off just cancelling this order at this point?
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Misdelivered package
A box was delivered to my address but we didn’t order anything and the name doesn’t match anyone who lives here. Erickson? Are you out there and missing a package?
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iPhone order delayed, can't get information on shipping
I ordered an iPhone 16 Pro on July 18 via the website; at the time I was given an estimated delivery date of July 28. It's now July 30 and the item has not been shipped. I am unable to get further information from the unhelpful AI support. I'd be willing to pick up a phone in a Verizon store, if that is an option, but it's…
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Unable to upgrade or add a new line due to Feature Validation Error at Protection Plan Option
I spent 4 hours yesterday and 2 hours this morning trying to resolve an issue with my account. My account is paid up to date. I paid the device off and wanted to upgrade a line. Due to a Feature Validation error no one in Verizon from customer service, tech support, interal verizon rep helpdesk can resolve this issue so…
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Ft. Worth Texas Returns Address
Hi - I am returning my modem to the Verizon "returns' facility in Ft. Worth Texas. I have noticed that the address given to me by Verizon may be incorrect. I was given *****, Ft. Worth, Texas 76137 I see other info on line the correct address is: ***** Ft. Worth, TX 76137 Which address is correct???
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Order issue
I just want to express how much I am unsatisfied with services from you guys. Verizon I mean I have this app my Verizon app and it suggests this cool deal I can get with the phone a good promotional deal so I went and tried doing it. Big mistake I made because in the end I went to go pick up the phone and the lady didn't…
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How to escalate Verizon support
Essentially here is my issue: I placed an order for an in store pick up last week through the Verizon app. They said it would be ready in 2 days. After 2 days I didn’t hear anything so I contacted support. They said the order was still being processed and rest assured it would be ready soon. A few days later I still was…
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Pro on the Go
I made a decision to accept a Verizon offer to upgrade my iPhone with a 3 year price lock. I completed this on-line as I have done several time before. I was offered an in store pick up or shipping. I can wait a couple of days so I select shipping. The device was set to arrive in 2 days and I was given a delivery window.…
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Order cancelled without my knowledge
I’ve ordered some headphones online, the 1st order had to be cancelled because they didn’t want to charge my gift card then charge the difference to my debit card so I had to cancel it and re ordered it with the right payments. The real issue is I had to talk to multiple reps and even a supervisor just to find out that my…
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Gift card not received
I ordered 2 gift cards together and they only sent me the code for one of them! Please how do I get the other one I’ve checked everywhere
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No support using actual thought
I opened a ticket, twice. Not a chat session.... an Orders Status Form. I asked that status of an order from May 23rd. Still hasn't shipped. Support cannot just respond with a status update. They start a chat and want all this info. I gave an order number and everything they needed. No human brains being used at this…
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Fedex, missing package
Hello, I shipped out a package via a Fedex drop box. The package was never scanned and is now missing. I visited the closest Fedex store, to see if the package was returned there, perhaps with a damaged label. The package was not there and has not turned up. To file a claim I need a Verizon account number/ground. Does…
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Order keeps getting canceled
I have now placed this order twice. I’m adding SIX more lines, buying seven devices, upgrading a plan, and using my Verizon Visa that was charged. For the second time now, Verizon has canceled my order and every time I call the support, they have absolutely no record of the order and suggest I place a new one. So why would…
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Stuck in Limbo
I upgraded two phones on May 15th through the website. I chose the option to pick up at the store. When I got to the super, they didn’t see the order. I’ve had a pending order on my account for a month and a half now and Verizon can’t seem to figure out how to get it fixed. I’ve spent hours in the store, made several phone…
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Track an order
Can you track my Verizon Corp order # #*****?
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phone not delivered
I been waiting for my phone for 2 weeks. Even after I selected 2 day shipping it still has not come. I want to know why it's not coming but no one seems to help me out. If I don't get my phone I would like mymoney back, until you guys fixed the shipping. I paid for it and all and still has not updated whatsoever.
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Updating shipping address
I ordered two devices online and the Verizon agent was mistaking the shipping address. I have contacted customer service in three consecutive days asking them to update the address with FedEx, but the package has been held at their facility for three days and kept delaying the shipping date. I called FedEx today and they…
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order status problems
My husband and I have been chatting with and working with Verizon experts for two days now. We placed an order for the Unlimited Ultimate with 5 lines and new phones. Credit was approved and everything was paid for. We have worked through every step of this process over and over again. I verified my ID and so has my…