Other Services & perks
I can send texts but their texts aren't coming through to me
I can send text to everyone of my contact Just fine. There's only one specific person that when I send it, they receive it, but they send it to me and I don't ever get it in my inbox anymore. It just happened out of the blue. We can call each other too. We've already deleted each other's contact and added it again. Restart…
Local Pass tickets
Hello have not received my tickets for a local pass comedy show that is scheduled for September 20. I haven’t received anything in the mail or by email.
Tired of the customer service or lack there of
* I have had verizon for almost 20 years. I'm so at my breaking point to just go to a different phone service. You can't talk to anyone for help without getting a $10 charge added to your bill. I use the verizon chat. I have chatted with 3 different verizon agents after I added a line and phone to my plan. Just trying to…
NFL sunday ticket
My nfl sunday ticket is not working. I recently got the verizon home internet with the promotion of free nfl sunday ticket for the year but it’s just not working, it’s not even letting me click on it how do you expect me to enroll when it doesn’t give me the option. This is so frustrating, i’m very disappointed with…
Sunday Ticket Discount
Dear Verizon, I have been a loyal customer for years. You offer You tubes NFL Sunday ticket discount for existing Verizon customers ($200 off) but I can not recieve the benefit because I already paid for it full being a you tube tv subscriber. I feel this is unfair considering i subscribe to both but cant recieve the…
The Worst Customer Service
Waited for half an hour to have a real human service guy. His English is so WEIRD. I cannot understand what he said. It's like the weirdest accent I've ever heard. They should def spend money on hiring guys who can TALK properly!
Disney+
My daughter on our VZW plan moved to the next town over, we have the and she is now no longer able to stream it on her TV. Outside of watching it on her mobile phone, what can she do to correct this issue?
JBL speaker out of stock?
I received an offer for a free JBL speaker however due to high demand it says it won’t ship for 3-6 months and I could redeem it for a Verizon gift card instead. The following day I went back to switch the offer to the gift card and now it’s saying the speaker is out of stock but I only have a certain amount of time to…
Verizon Dollars
After possibly 100's of calls, 40 plus hours, a magnitude of supervisors and even more agents in customer care. Jacquetta and Balter from this Social Media Group gave me resolution and worked with me until completion. I appreciate them so much!! Best of the best. I've been with Verizon 40 years and staff like this make me…
Unable to upgrade to Disney+ Premium
I am FUMING with my recent plan change. Previous plan included Disney+ Premium, which is no longer available through any Verizon plan. I was told explicitly by the sales rep that I can “add on” the premium version through my account and “pay the difference” through the app. He went as far as writing down step-by-step…
Pro On the Go
I was supposed to have a delivery last evening between 7pm and 9pm under this program. At 902pm, when no one came and no one texted or called to say they were late, I went on the verizon app and it said he/she attempted delivery and failed. Then my entire order was cancelled. From 630pm until 10pm, I sat near the door, and…
NFL Sunday ticket promotion email never showed up
Hello, about a month ago I upgraded my phone and my plan and was told I was eligible for a free year of NFL Sunday ticket. I have yet to receive any email about this, nor do I see anything showing up in the app. I have called your company 3 times already and there has been no resolution. The NFL season starts this weekend…
ESPN Unlimited for Verizon Mobile
Do you think Verizon will offer a discount for Disney + package with ESPN Unlimited. Right now I have the discount package with ESPN+ but I would like ESPN Unlimited.
Calls going directly to voicemail, not ringing, no caller ID, Voicemail delivered weeks later
Over the last few months, probably starting in June, people began telling me that they were calling me, but the calls were going directly to voicemail. I would never see a missed call, and I never received the voicemails. I spoke to several people about this, and both my cousin and a friend reported experiencing the same…
Unable to Remove myPlan Perk
Hello, I am unable to remove the Apple One Individual perk from my mobile account enrolled in myPlan. I receive the below error every time. We encountered an error while processing your request. Please try again later. Thanks, Alex
Nurse discount
Hello, I have been trying unsuccessfully to renew my nurse discount. Verizon seems to be the only site that I’d.me is not working correctly as I can log in and use it for other sites without issues. I have tried multiple days and spoke to a customer service agent who didn’t help. I have also tried logging in on different…
Upgraded Plan - No advised Perk would be removed
Hello, I have been a Verizon customer for over 19 years. Back in late April, a Verizon customer service (or sales) offered/suggested to upgraded plans. After the plans were upgraded, I noticed my Disney/HULU/ESPN perk (which was grandfathered in and FREE) was removed. The Verizon employee failed to tell me the perk would…
Gift card $0 balance
So after fighting with Verizon for months to get my gift cards which was apart of the reason I switched and it stated so in the documents I signed. I finally received them in April, now in July I'm trying to use my two gift cards and it's telling me I have $0 balance and I have never used them. It's always something with…
Not letting my redeem my meta ray ban promo
I haven't been able to add my meta ray ban offer to my account after receiving the email that said I was eligible. This feels bad and unexpected if it was intentional
Verizon Dollars
Why on the Verizon credit card app it shows Verizon Dollars but when I click dashboard it shows 0? And not one bill credited with my Verizon Dollars. What is going on and how does it get fixed?
Verizon dollars
Let’s face it… verizon doesn’t want to give you rewards for dollars EARNED. The verizon card is a joke. After months of trying to get a bill paid with my dollars EARNED., as they have promised, I still have received nothing. My verizon card now occupies a place at the bottom of my bottom drawer… where useless things are…
Gift Card Delayed
Initially my Amazon gift card was to be available on August 2nd. It has now been pushed further out 2 times. When using the link in the email the page has a 404 error. I would like to receive my gift card as promised. Thank you.
Payment Method Isn't Working For YouTube TV
I received an email today stating my payment method with Verizon isn't working for YouTube TV and that I need to update my payment method. YTTV gave me three days in which to update. There is no credit card involved in my payment to Verizon, so there would be no expiration date, etc. I contacted Verizon, and the customer…
Verizon Marketing and Bundles
Verizon should start trying to strike a deal with Paramount with the latest news of UFC moving to Paramount beginning 2026. Would bring more customers and allow expansion of my network for better coverage in my area.
calls going straight to voice mail and not listed in recents
Like many Verizon users have reported.....I'm having periodic problems with a few incoming calls from people in my contacts...often from my son who shares my Verizon account and occasionally another friend who uses AT&T. They're calls OCCASIONALLY go straight to voicemail and don't show in recents. I've worked with Verizon…
Asurion
* I have been a Verizon customer for over 20 years and a whole home protection customer for almost 5 years with 9nly one claim now I make a claim that my tv which has a native 120 hz display a quiet a few options that are clearly listed in its specifications and mind you you have to give them all the info on the product…
$300 Verizon Gift Card New Customer
I’m a new Verizon customer, I signed up for the 4 devices unlimited plan and upon checking out it offered to apply a $300 Verizon Gift Card that can be used towards accessories or Verizon bill. I have not received anything since check out. No email ,no further instructions, nothing! I’m seeking help like how do i redeem…
Hulu not working (part of Verizon’s Disney bundle)
I’m having the same issue as many others - Hulu just stopped working and says I need to re-subscribe / start paying for a service that is supposed to be included in the Disney bundle as part of our Verizon package (Disney and ESPN still working). ..Kermit
Verizon needs to reactivate my legacy Disney bundle
Disney plus informed me that there is a known error with Verizon billed legacy Disney bundle. I need my Disney+ Premium, Hulu (With Ads), and ESPN+ (With Ads) that is free in my plan reactivated by Verizon. Multiple back and forth and 3 way calls with Disney and Verizon refuses to fix.
Can't redeem Meta glasses
* I was given till 8/5 to redeem my Meta glasses. It was on the app with the redemption code beginning of this month. Now it's not on the app anywhere nor do I see my redemption code. Yet it's not passed the redemption period. Help