Other Account Discussions (Archive)
transfer line of service problem
I've been trying to transfer a phone number from one account to another, but I keep encountering an error message when I try to accept the terms and conditions. The error message reads, 'We are experiencing a problem connecting you to a server. Please try again later.' I tried again almost two hours later, but the same…
Trade in confirmed but they never paid, promotions promised never given. customer service
So lets talk about how Verizon promised 3 promotional deals and took trade in phones....but never gave $ for the promotion or the phones....its been 5 months of calling WEEKLY. Basically wished we never switched off of SPRINT. They at least gave us what was promised. Let’s get into it Oct ordered two Samsungs (promo get…
R2 Auctions
Can you provide us with a link to the Verizon auctions? We're a newly certified R2 vendor. Thanks in advance for your assistance. sk
Collections
I have recently received notice from the credit bureaus that I have a collection on my reports, but I have no Verizon Accounts. My credit report is showing a collection from Verizon Wireless- South for $3,379 dollars. I am asking Verizon to contact me so we can remove this fraudulent account off my record.
Where/how do I view my reward points?
Account access revoked after switching carriers, even though another line is still active on the account
I'm just venting / letting others know. I pay for my line and my mom's line. I'm the primary account holder. Verizon was charging me over $160/month for two lines. I got an offer for $60/month for two lines. I switched my carrier today, while my mom is waiting for her SIM card. I tried logging in tonight to see if there's…
Loyalty Discount
I've updated my mobile plan after being promised from a chat live agent that I would receive Loyalty Discount on my plan ($20 off) but of course got disconnected and I went back on to talk to another live agent and they said no such thing was stated; then the agent put a note on my account as top priority. 2 weeks later I…
What is the problem with Age 55+ Discounts being applied
I don't understand the difficulty with getting the promised 55+ discount applied to accounts. I ordered new phones and switched to Unlimited data plan back in April 2023. To date I have not yet seen the discount applied. I was initially told it could take 1-2 billing cycles to appear. It has been almost 6 months now.…
Verizon sign in not working on Samsung.com account to purchase phone
I am trying to purchase a Samsung phone online via Work promotion through Perks at Work. This takes me to Samsung.com where I added phone I want to purchase. Upon checkout it asks for Verizon credentials which I enter correctly but get error saying the following: You have tried to login with an account type which is not…
Account suspended
I opened a new account with Verizon around 2 months ago and at that time my drivers license was going to expire in few days after I opened my account, Yesterday I tried to add a new line to my account (BYOD) and the application was put on hold and they asked me to call a number to release the block. I called the number,…
Verizon says my Phone is Unlocked but it is still locked.!!!!! Urgent help
Verizon claims they've unlocked my iPhone 14 Plus, but surprise, surprise—it's still locked! Checked with Apple and various databases, but no luck. Tried all the fancy troubleshooting steps, even did a factory reset and threw in a different SIM, but guess what? Still locked and proudly showing off on other carriers' BYOD…
Where to report Verizon Door-to-Door Salesperson?
I need somebody from Verizon to contact me about the door-to-door salesperson who knocked on my door today. His behavior was outrageously rude, unprofessional, and completely uncalled-for. I will not have Verizon salespersons trespass on my property, and speak to me so disrespectfully. Verizon should not be allowing this…
Network Extender Removal from Account
Under my online account view, going to Account > My Devices > Device Overview, a 3G network extender still shows up on my account. For some reason, nobody for the past 3 years knows how to remove it. Every single agent keeps telling me "rest assured, it will be removed". It's been 3 years and multiple attempts. Nobody…
Discount removed
When I purchased my two new phones, part of the purchase consideration was the price of the phones and a promised credit as an incentive to move to the 5G phones. I did that, and the expected benefit was prorated across several years (3?). Verizon recently announced a price increase and I was upset about that, because I'm…
Smart Family not working
@Anonymous what is going on since the update of smart family we have not been able to use the app. It will only get so far then it just keeps taking us back to the same screen. For something we're paying for and haven't been able to use in a week is very ridiculous. Has anybody been able get theirs to work? We have un…
Can we no longer schedule a call back from customer support?
I am trying to get a hold of customer support over the phone but it seems that is near impossible now. Every phone number associated with verizon uses the "digital assistant" who forces you to use the chat option instead of talking to someone. Is this what has become of verizons customer support now? If so, glad im…
Military deployment line suspension
I'm trying to suspend a line on my account due to a family member on military deployment. I've followed the directions and links, successfully completed the id.me (twice), but cannot get verification of the suspension status for the line that is subject to the deployment. .Am I missing something? Makes me cynical that this…
55 + Californian seeks lower rates
What's the big idea here? Why the heck is Verizon holding back from giving senior citizens their well deserved discount here in California? I doesn't make any sense . Pease explain. We're all hearing aids.
Flagged
On 6/17/2023, my fiance, in-laws, and I went to our local Verizon to get off other accounts and onto our own account. After transferring our lines and verifying my credit multiple times, the account was successfully made. Afterward, I went to upgrade my device and the representative said that after all that, now I have to…
Sorry we are not able to process your request at this time.
Everyone at my company headquarters who goes to https://secure.verizon.com/signin is getting this error. It started recently and seems to be tied to the source IP address of the traffic to that site, as access works fine from any other ip address than the one we present to the Internet from headquarters (using the same…
Double payment
I noticed on bank statement that I was charged twice. This is my first billing so I called verizon they show only 1 payment. Why would my bank show it taken out twice ? 1 says authorization other says MC purchase. Both for the exact amount.
Verizon Visa Card Rewards Balance
How do I access my account on the Verizon Visa Card site? When I click the "View Rewards" link on the Synchrony website I am redirected to the Verizon Visa Card site and prompted to log in. After logging in, the page just refreshes and the only options are applying for the card or logging in, which I've already done. All I…
Talk to supervisor
I have been with Verizon for almost 30 years. Customer service has gone way down hill. Went and upgraded, bought 3 new phones. One didn’t charge and got hot to the touch while trying to charge. They had us mail it in, no replacement till the warehouse receives and processes the phone. This can take weeks. Can not purchase…
Fraud hold? Why am I being treated like a criminal?
I just went through verifying my ID, and address for an order of a iphone and tablet. I had to spend over 2 hours trying to get this order approved. After doing so I went into store to pick it up, at which point decided I should add the other devices there to avoid the chaos of my previous attempt. I was told their was a…
Disable 2 factor identification
How do I disable 2 factor identification? My account indicates it is disabled but every time I attempt to view my account it is requested.
Cant Reset My Password After Verizon Locked Me Out of My Account
I tried to login to my account today and mustve entered the wrong password, so I got a message saying I needed to verify my account. They sent me a text, I verified it was me, and then it said my account was locked and now I need to reset my password. When I go to reset my password I get an "error" displayed in the tab of…
How to eliminate two factor verification on My Verizon account login
Logging into My Verizon to manage our family plan is now a nightmare. I used to login with either an id or the primary number on the account with the password (and a security question). Now, I can try that but it always pauses and requires action from a text sent to primary account number (which is my son's phone in…
Verizon 5G Home Internet $200 Gift Card
I switched to the Verizon 5G home Internet on November 2023. After the 60 days I got an email from Verizon which said that in order to claim the Verizon Home Internet $200 Verizon Gift Card, I simply do the following; * Sign in to your "My Verizon" account. * Find the “Exclusive Home offers” tile under "Make the most of…
Call Log is inaccurately showing 0 calls and 0 texts
The online Usage feature stopped working today. It shows 0 calls and 0 texts for my current usage for all three of my phone lines. All have activity. Help!!
power of attorney documents
Hello, I am power of attorney for an elderly lady with dementia. She is no longer able to manage her account. I need to cancel the automatic withdrawal on her account as she needs this money for her care. How can I gain access to her account using the poa document I have? I have been to Verizon stores and they are no help,…