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I need help. Which department and at what level do I need to speak with to get a guarantee(stated more than once) stood by.
Who do I speak to? to actually resolve this issue. I had been promised during the c I yrse of several calls by different individuals at verizon a brand new replacement device. I won't bore you with all the details but there is a valid reason this was promised. When I've been transferred to finalize the process I've either…
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Fantastic Customer Service
My mother who is 84 was having issues with her phone, upon arriving at the White Marsh Avenue location, Damien approached us and addressed my mother with great respect. Damien took extra time going over her phone, realized the problem, quickly fixed the issue. Spoke to my mother about plans that may be better for her than…
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VERIZON*DIGITAL CHAT charge
I've noticed a substantial charge on my bank account from VERIZON*DIGITAL CHAT E 800-922-0204 FL How do I determine if this is a charge from VZW/Verizon and not a fraudulent charge? This does smell like fraud and I'm working with my bank at the moment.
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Reporting a dead zone in Philadelphia
Hello, I'd like to report a dead zone in Philadelphia (19125). A very significant part of my neighborhood seems to get absolutely zero coverage from Verizon, and at all times of day. My wife is on T Mobile and seems to get much better coverage in this area. I'm completely at my wit's end and wondering how such a populated…
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Paying someone else’s Verizon bill
How do I pay someone else phone bill that isn’t on my account?
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Coverage in Louisville OH
The cell reception is absolute dog water in my area. All devices on account and visitors with Verizon have the same experience. I have to go almost a mile to get cell coverage. Verizon coverage map shows 5G but I have yet to see it. If my internet goes out so does my devices as I lose WiFi for calls and text
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View texts online
Is there a way to view a text conversation online? I have a minor that I want to monitor one of her conversations without taking her phone away. I know there use to be a way to view the full conversation but can it still be done? If so, how?
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Hot spot while using Verizon travel pass
Hello! We will be traveling to Europe and we just signed up for the 30-day travel pass. Will I still be able to use my hot spot in Europe?
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System Cancel?
I signed up with Verizon phone plan to bundle my Verizon Fios Home internet. On 10/10/24 I placed my order and set up my phone plan for 2 lines along with 2 iPhone 15's on a decent 40 minute phone conversation. Everything went fine while placing the order and getting charged right away $189 for the transaction I guess?…
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Home internet box. No internet connection
My internet box is not connecting to the version internet
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Dead Zone
My house is in a dead zone and I would like it fixed. I have called Verizon several times and no progress has been made. I have been dealing with this for over 2 years. I may have to switch providers as I cannot make phone calls, send emails, or text when I am at home.
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Service issues
No one has any answers… well no one will even talk to you live! What has happened to the service. In the 90’s I could get service when I traveled and hiked in the Rockies, or adventuring in cave area in Missouri. Now I’m Luigi get service on the interstate or I. My own home! customer since 1994!
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Issues with new service
I recently made the switch to verizon from tmobile and have had only bad experiences so far. Why are my devices going into SOS suddenly and calls are going to VM randomly as well? I tried to make a call at 4 am and my device said i was in mexico and did not let me! One line is a business and this CANNOT be happening. I was…
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Return Kit not sent
We have a damaged iPhone that we have been trying to return since August. We have asked and asked for a return box and shipping label and STILL can't get one delivered despite being told twice by Verizon "it is on the way." The store is refusing to take the device and NOW we have had over $800 taken out of our account for…
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iPhone 14 Pro signal quality and service
I have been with Verizon for over 20 years. But due to poor signal quality and lack of help in resolving issues I am looking at other cellular providers. I have a iPhone 14 Pro and at my home I rarely get more than 1 bar of signal. Calls dropped and at times unable to make or receive calls is unacceptable. I’m not out in…
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Customer Rentention
I need help and nobody at Verizon seems to care. On Sept 30th I paid off my daughters phone so we could upgrade and get the $999.99 off promo. I check the status the next day and it says that it's backordered. No big deal we expected it. We hear nothing until Oct 4 when we're told the order was cancelled because we didn't…
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Two partner settlement
It make me very disappointed bc of the I got new phone and the number can be activated and I’m just keep having issue and the number keep have issue and as a account owner I don’t have any rights to access to my account and the verification also send to my moms number and she is in china, also I don’t know why it’s very…
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Hurricane Helene: help needed in North Carolina
Good morning. Due to hurricane Helene, primary fiber optic communication service is down across North Carolina. In previous hurricane situations, Verizon has lifted data requirements for Verizon customers. Several people are posting in local Facebook communities about relying on their cellular service hotspots for…
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Verizion DNS not resolving
Hi, we have a server with a DNS hostname, and it looks like we are getting several errors as our customers can't resolve our hostnames sometimes when on their Verizon Cellure accounts. Who is the best resource to reach out to?
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Phone reception does not function
For more than six months both phones (iphone 13 and iphone 7) have not been functioning. We cannot make a clear call. It sounds mechanical or "under water". And also drops the call. We have had so many unsuccessful calls. Two LTE extender boxes to no avail. And customer service reps who never called us back. I take care of…
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Dropped calls
Just spent an hour on and off my phone trying to resolve my dropped calls due to connectivity issues. I did find out Verizon had my previous address from 15 months ago and was using that tower! I physically changed the address once I moved but apparently per Joy the rep "there are many #'s that need to be updated". How…
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iPhone switching to SOS satellite on 5 phones in the family.
I have twice experienced that all 5 iPhones on my account turns on SOS satellite mode. The phones are spread over 3 states so I am really worried that Verizon is not paying attention to what appears a network or account breach. Once the phone is in this mode we can do nothing to get it back out. The SOS satellite mode…
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Verizon
it took Verizon 6 months to give me my equipment credit back which made me have late fees and disconnected my service 3 times I had to call them every other week because they kept saying it will be done in a week or to and apply my credit and from May and only on Sept 9 it was finally applied. I called to get the test of…
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How do I get off a family share plan if I'm not the account owner?
Okay, I am having this problem, and it is an incredibly complex situation. We were just on the phone with a Verizon representative and were told that a PIN would have to be sent to the account owner. Except, here's the thing... the account owner isn't available right now. Soooo... if, and I mean IF... they get any phone…
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False advertisement
My name is Ayden Bateman, and I submitted an application in Saratoga Springs, UT 84045. I have been waiting for about 4-6 months. Recently, I received an email confirming that I have indeed waited for that
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Cellular outage
Cellular and data not working cannot contact Verizon also used some stores WiFi to log into Verizon app and tried to report the problem and it tried troubleshooting and when I replied I have done all that it kicked me out back to step one of trouble shooting. Basically no one is chatting from Verizon side it’s all just…
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TRADE-IN
Im not receiving credit for trade in that Verizon received PROOF ATTACHED PICS. There was a delay in getting it to the correct verizon mailing address; it initially was sent to wrong Verizon address, so it came back to me. So I opened a support request and got help and sent it to the correct address.
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Been Getting Overcharged for 2 years with Verizon
Hello, I am reaching out regarding a persistent issue with my $800 trade-in credit that has been unresolved for the past two years. Here are the details: I bought a phone through Verizon with a trade-in offer of an $800 credit. I received my new phone and traded in my old phone as per the requirements. During the 30-day…
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My phone just started to tell me I'm making a international call when I'm calling local numbers
Yesterday when I went to make a call to someone in the USA . It states: If you are dialing an international number, charges may apply." Restarted phone which didn't worked.
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Dropped Calls 2024
For the last four months we have experienced either dropped calls, calls that can't be accepted/answered and or failed calls while in our home. Occasionally this happens while outside the house as well. I have called Verizon numerous times and as with other customers, nothing gets resolved. We have resorted to asking…