Other Network Discussions
Area Code 29455
Greetings Fellow Community Members, Over the last 6-years there has been a population explosion on Johns Island, SC. (Zip Code 29455). There appears to be a direct correlation between the growth in population and the reduction in the strength of the cell signal most of us are receiving. It is now at the point during peak…
One Bar service
I am only getting one bar of service in Corrales, NM 87048. This is my home.
Phome Network
For last one week I have been experiencing a very weird issue with my phone .I have S22 Ultra. And somehow the network and 5G are completely fine inside my house. But as soon as I leave my area, the network drops to Emergency call only and does not return unless I return home .I have tried restarting. updating software…
I was not told about the data limits and the real price
When I call Verizon to ask for information about their plans and service, I was told an amazing story I thought it was a great deal, I spoke to the other people on my plan about it and heard the conversation with the person of Verizon saying how the plan was $30 monthly + tax. But if we in rolled in auto pay it will be…
Voicemails gone?
I recently tried to get put a AT & T phone on a verizon account. Verizon Customer Service said the unlocked the phone (AT&T) and that they overrided it to make it work. So the phone, the process never got done or finished. The man helping me was not very helpful, he said it would not work, I ask him to call 611 and he said…
Auto pago fallido
Hola mi nombre es Adrián esta mañana estuve hablando con un supervisor llamado Kevin fue muy grisero y dejó notas en mi sistema para que las demás personas no me ayudaran ! Estoy sorprendido porque realmente no me devolvió la llamada fue muy desagradable ! Voy a devolver el equipo que compré porque no fue lo acordado…
Coverage and Signals in Northern Virginia
Why is Verizon coverage and signals so poor in northern virginia? I have the ultimate unlimited and still have multiple signal/data/network breaks . I switched to Verizon last year and it has been a very unpleasant experience so far. I am thinking about switching to another carrier.
No Wifi Calling/Texting S22+ Ultra
I've had the S22 Ultra since it was brand new. In that time I have never once been able to use the Wifi-Calling or Wifi-Texting features of the Verizon Network, despite having the highest tier of service plan that I'm aware of. The function is turned on, as far as I'm aware, but has never worked. My office is in a…
Home Phone Connect to Mobile Porting
I have had a verizon home phone connect since they first started years and years ago. Since the network extender was disconnected when new towers were put in, my mobile service is better, but the home phone is near intolerable to talk on. We are just outside the city to network is sketchy in any case. I called to port my…
S24 upgrade promo
I keep getting these text message promotions from verizon to upgrade to the S24 with my trade in. Got another one today so, despite my better judgement, I decided to act on it. Upgrade to the S24 with trade in and they will waive the upgrade fee. "Act now and we'll waive your $35 device upgrade fee." Sounds good. I get all…
Support
The most incompetent support I've ever seen. From someone who is the customer service industry, I will say that I have never experienced a more incompetent support team and lack of knowledge and communication. Over 10 hours over the phone speaking with multiple reps that clearly didn't know what they were doing, and more…
Incoming calls go to voicemail--my phone never rings
More and more often, I look down on my phone and see that I have a missed call and a voicemail, but my phone never rang. This happens to me and my wife. This happens as follows: I call my wife's phone. There is a "long" pause (maybe 10-15 seconds, no ring back tone heard) and I hear her voicemail come on. I can repeat this…
Pro On The Go Order delayed
My Pro On On The Go order never showed up. Verizon customer support chat-bot shows the order is delayed. Do I need to let someone know about this or will it be resolved on its own?
Phones on same Account to Straight to Voicemail
When we upgraded our phone long ago to iPhones 12/14, we quickly realized that we were having issues calling each other. We noticed this when my husband and I tried to call each other, and our calls would send them straight to voicemail. We would be next to each other, and the other phone would not even ring. This has been…
Promotional $20 price for switching to AutoPay for internet service
I have Verizon for internet service and their subsidiary Visible for cell service. Four months ago Verizon sent a promotional email promising to reduce my internet service to $20 a month from $30 if I added Autopay. This is a widely circulated promotion and I have it documented. But that was four months ago and I complied…
CAN'T PORT VERIZON PHONE TO VOIP PROVIDER
I have been on chats where I was handed off to 10 different team members. I have been on hours of tech support calls, and sometimes it's a miracle I can even get past the robots. I cannot get a PIN for my landline from Verizon that works for porting to a VOIP service, specifically AXVoice. After days and days of…
I am seeing monthly charges from VERIZON*DIGITAL CHAT E. Is this real?
I am looking back at my Verizon charges in 2024 for tax prep purposes and I am seeing monthly charges of around $60 (not always the same amount) starting in January 2024 and going to October of 2024, always on the same day of the month. I have no idea what these charges are for. I spent 30 min with Verizon Customer Support…
Verizon will not cancel my payment plan for a phone I’ve never received
Can someone please help! December of 2022 I ordered a iPhone for one of my lines, while tracking the phone UPS tracking said “damaged in transit” returning to sender. At that point I called Verizon and I was told NO PROBLEM once the phone is returned we will cancel the payment plan the upgrade will be back on the line and…
Calling Canada
I'm experiencing significant difficulties connecting with anyone in Canada. Even if I manage to establish a connection, the quality is so poor that we often have to terminate the call and redial up to five times before achieving a stable connection to sustain a conversation. Moreover, lately, when attempting to call…
I'm getting text message meant for a number slightly different from mine.
For the past six months or so, I've been getting SMS text message from United Airlines with information about flights, baggage, etc. The messages come from United's texting number and the content looks legit. For the most part I've been ignoring them but today I decided to check further. I called United Airlines because…
Service issues
I keep losing service. I only get one bar in my house and my mothers tried to call me 3 times and it goes straight to voicemail for her. I have a friend that’s called me 11 times and it’s done the same for him as well. I have really important calls I need and now I don’t know who this is happening to
What’s going on with my calls to Canada?!?
For months now I have been having difficulty connecting properly my calls to Canada. It sometimes takes up to 5-6 attempts to get a call that will connect, with the other attempts either connecting and they cannot hear me at all , or connecting and they actually can hear people talking that are not me though it says me on…
Order was canceled because Pro on the go couldnt deliver
I was on phone with customer service for quite some time because placed online order with pro on go delivery and needed to change it to pick up in store. Several representatives confirmed that delivery would be done same day for 7 to 9 pm delivery, as i stated my son needed the phone asap. At 509 pm received email stating…
Who do I get in touch with for DNS issues?
We have a few company websites and have had customers telling us they cannot get to them on their phones. I have done some testing and troubleshooting and am certain this is a Verizon DNS issue. These DNS servers are the ones I know about 135.sub-198-224-151.myvzw.com & 135.sub-198-224-150.myvzw.com. They will not resolve…
Can't Accept Terms and Conditions
We are a business account and we are trying to transfer personal lines to a business account. We have had more than 10 calls with Verizon and we always end up with the same issue. We have to accept the terms and conditions. The reference number you have to enter to review the "terms and conditions" is a 9 digit number but…
Verizon overcharging retail for phone
I've spent 2 days trying to get someone in customer service to address my problem. I have 5 business lines @ $73 per line minus a $25 discount, so $48 / line. I purchase a new phone (16 pro max) on the website for $750 on a 24 month contract. Verizon took away my $25 line discount, so now I'm locked into paying an…
HOW DO I TALK TO A LIVE PERSON
Why can't I speak to a live person, I tried 7 times. andy ou keep hanging up on my. I tried everything. What is wrong with your company? Who does this. Even the really really bad companies let you speak to a live agent after some triage "ing" Seriously, it shows that you do not care about your customer, when I tried to buy…
Verizon Gift Cards
I purchased 2 Verizon gift cards. One of which is saying invalid. I don’t understand why this is still a problem if so many people are having this issue. Verizon please fix this
WiFi calling intermittently fails to work
Has anyone found a fix? I’m on iPhone 15 and suddenly, calls go straight to VM, phone doesn’t ring. WiFi works great for everyone but me We have poor cellular by my home and use wifi calling. Our internet and wifi are functioning fine. Other iPhones in my household work fine. All devices on wifi work fine. Modem and router…
200 verizon gift
I didn't get my 200 dollar verizon card after the purchase of my galaxy s25 and galaxy watch 7 how do I get it.