Other Accessories
Nintendo Switch Redeem
I became a FIOS customer and finally after 2.5 months, I got the link through My Verizon to claim my Nintendo Switch. I placed my first order on the 21st of August and received an order confirmation, but never received a shipment confirmation. When I checked my Verizon offers, the claim link magically reappeared on…
Nintendo Switch redeem
I placed an order for the redeemable Nintendo Switch on August 23 and only got a confirmation email. I was in the Verizon chat today and they told me that they are out of stock but I could contact Blackhawk Specialists and shared their number. I tried calling but they kept asking for a card number which I don't have.…
Redeeming a Nintendo Switch follow through
As a returning FIOS Verizon home WiFi customer, a promotion deal was to redeem the Nintendo Switch. I redeemed the offer through verizon, even got an email with an order number that same day but that was the last contact I've had on the matter, which was on August 24th. I have tried using the avenues for any sort of…
Trouble Contacting Verizon Engineering Department
When I submitted a ticket with UDIG and Verizon has underground utilities in the area, they always responded with, "DESIGN CONFLICT, PLEASE SHARE DESIGN DRAWINGS WITH OUR ENGINEERING DEPT. UTILITY OWNER WILL ATTEMPT TO CONTACT YOU." Never once have they tried to contact me. When I call the contact they gave me and send him…
Removing old phone land lines
Old phone lines and box removal. I've tried desperately to contact Verizon in every available method and cannot get through the AI, Automated system or to a human being. Quite difficult without being an actual customer. Newest owner to a home that previous owner had an over head landline and box ( so old the box is from…
Jetpack 791L cycling between Netgear and Verizon screens
I've had my Netgear Jetpack 791L mobile hotspot for many years and now when I turn it on, it cycles between the Netgear and orange Verizon screen. It never boots. What could be wrong? I've tried two other batteries, but get the same result. I've also tried draining the battery then charging it, but it doesn't matter how…
Again
And again I say something and they did t like so they removed me from community because I satand of for what's right..And again they try to.do me dirty...I see all these promotions with verizon saying add line get 800 dollars off..Thats not true at all to because I added several lines and didn't get any credits..For…
Old GTE Phone Line Box Damaged & Needs Removal
Hello - I have a damaged Telephone GTE box at the front of my house, it appears to not be in use as we don't use any home phones and the box is damaged. Tried calling 811 to have them talk to local phones, I read that Verizon took over GTE. Can you send someone out to help remove/repair this?
Google hub bought with verizon gift card
I used my $200 verizon gift card to buy a Google Hub on sept 1 and havent recieved it yet. Not even any update emails. I couldn't get the gift card to go through so I had to get assistance with chat. They ended up doing it for me and it worked fine but where is my order?? I've tried to use chat multiple times but all…
Apple Watch stand alone
I just upgraded to a new iPhone and unpaired my Apple Watch from the old one. Now, when I try to pair the watch with the new iPhone, it keeps asking me to set up NumberShare. My Apple Watch is already on a standalone line with its own number (not NumberShare), and it worked fine before. I don’t want to change it to…
ordering Apple Watch series 10 online
I’ve ordered a watch for pickup almost a month ago with no update as to where it’s at or when it’s coming in. I already made a post a week ago about this with no response from the support team or anyone. I’m already paying a monthly fee for the watch I don’t have. Is there any way to fix this issue?
Cameras
Hello, in March we ordered cameras for our company vehicles. We were under the impression that these would be easy to self install. once equipment was received it became clear this was not the case. We asked for the literature on how to install. It was sent but still something that we could not quite figure out. We had…
Meta Quest 3S headset refund still not received
I recently ordered by mistake a Meta Quest 3S headset (I got one for free as my welcome offer with Fios), and did return it to a store (without even opening the box). I still don't have any refund. I called the Verizon service client several times, last time, after 30 min of discussion with someone, they just told they…
Nintendo DS refund not received
I had ordered a Nintendo DS from verizon online store and had to return it. This was back in Nov 2024. I shipped the game back using a Verizon prepaid label. I was supposed to get the refund in 4-6 weeks but I still have not received my money back. I have had multiple calls with Verizon with no success. Now I am on the…
Nintendo Switch 2 Order Canceled
I recently ordered the switch 2 console bundle from Verizon on June 18, 2025 through my Verizon account. I then received an order confirmation and a order shipment confirmation (with a FedEx shipment number) that afternoon. In the evening I received an email informing me that my order had been canceled and that if I…
Open utility box on my lawn
There is an open utility box on my lawn. Door is off. Wires exposed. Please help.
New customer
I just bought 4 iPhone 14 Pro Max’s on may 24 2025 and they are saying they can’t verify my identity and won’t say anything else when I did exactly what they told me I think it’s cause my address on my id is my old id and they keep saying they can’t say anything else
xbox gift card purchase
So, I signed up with Verizon recently and was offered a promo of $200 Verizon gift card. Awesome (or so I thought at least) I redeemed my gift card and decide to use it on the Verizon website to purchase (2) $100 Xbox gift cards for a two of my family members birthdays coming up soon. (I would not have purchased these had…
Ethernet Cable for Fios Quantum Gateway Router
We use a Fios Quantum Gateway Router, and I'm rearranging my home office and need a longer ethernet cable, maybe 12 feet long or so. What cable should I use? Currently it's connected to a Belkin Cat5e Network Patch Cable UTP 4PR 28AWG. Thanks!
Order Issue
Dear Verizon Customer Service, I am extremely disappointed with the experience I’ve had regarding order*****, placed on Thursday, January 17th. Summary of Issues * Gift Card Issue: I attempted to use a Verizon gift card, but it didn’t work, and I was charged the full amount. * Failed Cancellation Attempts: I requested…
Quantum Gateway as an extender with G3100 Router
Just updated to the G3100 router. Can I use the Quantum Gateway as an extender?
Verizon Sells Incompatiable E3200 for CR1000A Router
So Verizon offers a E3200 WIFI extender as an incentive when purchasing a CR1000A router. However, they do not pair wirelessly and can only be directly connected.
Case for iPhone 16 pro max
what’s the toughest case for a iPhone 16
Streaming Fios via an Amazon Firestick
I was having issues getting my new 4K Amazon Firestick to play FIOS to my dumb TV. I have the FIOS TV ONE DVR and Verizon's FIOS WIRELESS WIFI TRI-BAND ROUTER MODEL G3100. I thought that was all of what was needed until I got into the actuall install when the Fire Stick announced that I needed the Verizon streaming device…
Equipment returned but no status on the refund
I purchased a Moca adapter recently and returned it in the verizon store. To my surprise, today when i reached out to customer service to ask for refund they said they do not have any information on it. I don’t know what else to do.
Ray-Ban Meta Smart Sunglasses
I waited over the time period with the required plan & equipment to redeem my offer for the Ray-Ban Meta Smart Sunglasses. I logged into my account to process the order and to no avail. The only offer I see is "$50 off select Meta Ray Ban Wayferer" which suggests Verizon still has sunglasses available but not for the…
Verizon Charging me for Returned Equipment
Verizon is charging me for a router that i returned. I used the label and box they sent and took it to the UPS store. It’s been over 3 months and they claim they still haven't received it and wont give me my money ($200) back! The worst part is I never ordered the home internet in the first place!!! I’ve been a Verizon…
Nintendo Switch Missing
I switched to Verizon from Cox in June. They gave me an offer for a Nintendo switch that I could access or acquire at the end of August. I was unable to redeem this offer myself, so I called customer service to help me make the order. I have emails to confirm that I have redeemed the order and that it was on the way. It…
CANCEL ORDER# ***** NO LUCK
I tried to either cancel or correct my order's phone #or a Wireless Home Phone LVP2 equipment to connect to my landline and keep present phone #. It gave me a new number instead. I do not want a new number. Can someone help me to correct this or cancel order. I prefer keeping order. I tried CHAT and got transferred 3-4…
Been unable to return a switch
I’ve been fighting with Verizon for almost 3 months now trying to return a Nintendo switch that your system messed up and ordered 2! I have tons of notes on my account and been promised a shipping label which magically never comes. Then was told I would be credited to my account never happened! Anyone have this issue? And…