Other Account Discussions (Archive)
Trade in confirmed but they never paid, promotions promised never given. customer service
So lets talk about how Verizon promised 3 promotional deals and took trade in phones....but never gave $ for the promotion or the phones....its been 5 months of calling WEEKLY. Basically wished we never switched off of SPRINT. They at least gave us what was promised. Let’s get into it Oct ordered two Samsungs (promo get…
Where/how do I view my reward points?
What is the problem with Age 55+ Discounts being applied
I don't understand the difficulty with getting the promised 55+ discount applied to accounts. I ordered new phones and switched to Unlimited data plan back in April 2023. To date I have not yet seen the discount applied. I was initially told it could take 1-2 billing cycles to appear. It has been almost 6 months now.…
Discount removed
When I purchased my two new phones, part of the purchase consideration was the price of the phones and a promised credit as an incentive to move to the 5G phones. I did that, and the expected benefit was prorated across several years (3?). Verizon recently announced a price increase and I was upset about that, because I'm…
Smart Family not working
@Anonymous what is going on since the update of smart family we have not been able to use the app. It will only get so far then it just keeps taking us back to the same screen. For something we're paying for and haven't been able to use in a week is very ridiculous. Has anybody been able get theirs to work? We have un…
Flagged
On 6/17/2023, my fiance, in-laws, and I went to our local Verizon to get off other accounts and onto our own account. After transferring our lines and verifying my credit multiple times, the account was successfully made. Afterward, I went to upgrade my device and the representative said that after all that, now I have to…
Sorry we are not able to process your request at this time.
Everyone at my company headquarters who goes to https://secure.verizon.com/signin is getting this error. It started recently and seems to be tied to the source IP address of the traffic to that site, as access works fine from any other ip address than the one we present to the Internet from headquarters (using the same…
Double payment
I noticed on bank statement that I was charged twice. This is my first billing so I called verizon they show only 1 payment. Why would my bank show it taken out twice ? 1 says authorization other says MC purchase. Both for the exact amount.
Verizon Visa Card Rewards Balance
How do I access my account on the Verizon Visa Card site? When I click the "View Rewards" link on the Synchrony website I am redirected to the Verizon Visa Card site and prompted to log in. After logging in, the page just refreshes and the only options are applying for the card or logging in, which I've already done. All I…
Fraud hold? Why am I being treated like a criminal?
I just went through verifying my ID, and address for an order of a iphone and tablet. I had to spend over 2 hours trying to get this order approved. After doing so I went into store to pick it up, at which point decided I should add the other devices there to avoid the chaos of my previous attempt. I was told their was a…
Disable 2 factor identification
How do I disable 2 factor identification? My account indicates it is disabled but every time I attempt to view my account it is requested.
Cant Reset My Password After Verizon Locked Me Out of My Account
I tried to login to my account today and mustve entered the wrong password, so I got a message saying I needed to verify my account. They sent me a text, I verified it was me, and then it said my account was locked and now I need to reset my password. When I go to reset my password I get an "error" displayed in the tab of…
Call Log is inaccurately showing 0 calls and 0 texts
The online Usage feature stopped working today. It shows 0 calls and 0 texts for my current usage for all three of my phone lines. All have activity. Help!!
power of attorney documents
Hello, I am power of attorney for an elderly lady with dementia. She is no longer able to manage her account. I need to cancel the automatic withdrawal on her account as she needs this money for her care. How can I gain access to her account using the poa document I have? I have been to Verizon stores and they are no help,…
Verizon Protect Home with Asurion
A Verizon Rep sold me on their Home Protection Plan by saying that I had protection on ANY device in my home, no matter how it was damaged. I was told that the nature of the damage was irrelevant, that even if my child knocked my TV off the entertainment center it would be replaced! Then, when I made a claim for a similar…
ESPN+ does not work
I have the Disney bundle. I can access ESPN+ but then I am not allowed to watch any life event. It’s always redirecting me to a AT&T log in website, which doesn’t make much sense. It has been super frustrating
Invalid Gift card Pin
Hi, I bought a gift card from Verizon that I am unable to redeem as the gift card pin on the card is only 7 digits. I had another card that i used that had an 8 digit pin. I was able to confirm the balance on the bad GC but am unable to use because of the pin issue. Can someone please help me? I have been on the phone for…
Forced unwanted Game App Downloads
Why does Verizon feel that it can push random games to my phone with the Security and OS Updates. My phone storage is mine, not Verizon's. While not the first time, I just downloaded the new Security update and had 3 random games download. I don't want these and each time, I have to waist my time uninstalling these games.…
Live chat
Any customer using the chat option with a Verizon agent, SCREENSHOT everything! They are not honest! They will give the impression that issues were resolved. DO NOT BELIEVE IT!! Make sure to take pictures of the conversation, especially if it’s going in your favor. Your initial agent will fix it all. Once you request agent…
Logs Me in as Guest
Hello, I am a long-term Verizon wireless customer. I am trying to log into my online account from my computer to obtain a copy of my latest bill to print out for my business receipts. For the past three days, when I log in on my desktop computer, it takes my login info, but when it logs me in, it says I am logged in as a…
unlocking and transferring phone
I have a verizon plan I inherited from my mom, who passed away last year. My phone is paid off. But she owed $1500 on the plan when she passed away, and I can't pay that off. I have been paying over $400/month to try to pay the bill, and they keep cutting me off when I can't pay more. I want to switch companies. But…
Pixel Fold Nightmare...
Ok, this is the last place I wanted to end up but it feels like I don't really have a choice. I've talked with Verizon representatives for hours on end and with Google representatives as well. At first it was an issue with service, but now I've got a number of other "issues" that are still yet to be resolved, as I can't…
Phone number transfer
Hello, so im having trouble trying to transfer my phone number to the iphone 15 pro max. When i tried to transfer, it says that the number is not able to transfer. My phone number is also not working on my previous phone. (iphone 13). When i text from the iphone 13, the people recieving my texts say that im texting from my…
Network Extenders no longer appear under My Devices
I want to change my Verizon Network Extender from Closed mode to Hybrid mode. Previously to do that I would access that setting from the "My Devices" page under my Verizon Account. Recently Verizon changed that page and the Network Extenders no longer show under "My Devices". It only shows my mobile phones. How do we…
Cannot login to business account
I cannot login to my business account. Everytime I try I get "Sorry we are not able to process your request at this time". First, when I go to the login page I'll get this error immediately so I have to clear all my cookies/cache to get the actual login page. Then when I try to login, I get the error again. I have tried…
Fraud department suspended all lines
Was speaking with Fraud Department (aptly named in my opinion) and in the middle of that call VZ suspended all 4 lines on the account. Borrowed phone from neighbor to call back and the rep tells me she cannot help me. I asked her who can I speak with to get this fixed, she says 'who would you like to speak to?'. Are you…
2 Factor Authentication Issues
Verizon website authentication is a mess!! I work in a facility where I cant have my cell phone turned on or with me. I used to be able to log into VZ online to send text messages and authenticate via email. They removed that capability. I turned off 2 factor authentication because it ONLY gives you the option to use your…
text logs for last billing cycle
Hi, I am trying to view the text logs on my account from the last billing cycle (sep22-oct21) I cannot see the text logs from this bill. I can see the call logs, and I can see the text logs for the previous 2 cycles but not these. says no logs available..
How do I log into my verizon account if my phone is broken?
I need to have my line transferred to another device but I can't even log into my verizon account to begin the process without text verification. My phone is broken and won't turn on or charge. Thanks in advance.
Add/Update Nicknames not working in Minutes/Message Usage Logs
The “Add/Update Nicknames” in the Minutes /Messages Usage Detail Logs are not working. The box where a nickname would normally be entered does not respond to keyboard keystrokes. I’ve tried via my IPad and my desktop computer. This feature had been working a few weeks ago.