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GizmoWatch 3 Frozen
Hello, my daughter's GizmoWatch3 is frozen on the spotlight screen and will not respond to the factory reset (4-button press) method.
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Uable to Activate a Replacement Apple SE3 Watch on my Unlimited Account
Verizon is not able to activate the newest Apple replacement watches on member accounts with certain older plans. I currently have a Apple Watch Series 6 phone activated and was replacing it with a new Apple Watch SE3. Verizon customer support and a store visit staff are saying that because the new watches are 5G capable…
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Apple Watch Series 11 Won’t activate
Been on the phone for over 10 hours in 2 days. Talked with multiple agents. They cannot get our Series 11 or Ultra 3 to connect to cellular. We have reset the watches a million times, with WiFi, without and everything has been tested. My only logical explanation is something with Verizon Switch. I’ve requested an engineer…
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Fraud prevention verification
Bought a new iPhone 17. As usual unpaired from old phone trying to pair with new iPhone. I have a number share plan. Kept existing cellular plan on watch. Could not set up cellular service because VERIZON is sending verification code to watch that cannot receive it. I called Verizon tech support. He will not send…
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Gizmo watch no sound
My kiddos gizmo watch has no sounds. If calls are made to or from the watch, you can hear the person ( my kid) speaking into the watch. Same with the video, you can see and hear them speaking into the watch. Unfortunately, they can't hear the caller on the other line. Ringtones, game sounds, all sounds really, you can't…
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Free Apple watch
I didnt even want this watch, but the salesmen convinced me it was F-R-E-E when I upgraded on a promotion for my I- Phone . The first month I discovered I had to pay $15/mo for service and a small amount topay for the watch itself - Not FREE Now I want to cancel this line and watch and they say I have to pay $100 to pay…
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Apple watch activation problems
I ported my number into Verizon a few days ago from another carrier with my iPhone 15 as a BYOD (no issues there). I am now trying to get my BYOD Apple Watch Ultra 2 activated and have not been able to activate the watch on cellular within the apple watch app. After logging into my verizon account when prompted, the page…
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Emergency Contact for Gizmo 3 in School Mode
When the message is in school mode, you are only able to call one emergency contact. Is there a way to add additional emergency contacts or are you just limited to one? if not how can you request this future enhancement.
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Number Share Not Hiding Connected Device Number with Galaxy Watch 7
I have set up Number Share on my Samsung Z Fold 6 phone and Samsung Galaxy Watch 7 LTE, where my phone acts as the host and my watch as the connected device. Here’s what works as expected: * When I receive a call or text on my host phone number, it works normally. * If I turn off my phone, disable Bluetooth, or put the…
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Google Message - Galaxy Watch 7
I'm so upset. Verizon forced the use of Google Messages however, it's not good on other devices. After spending a few days trying to figure out why I can no longer use text to voice on my Galaxy 7 watch I was informed by Samsung that Google Message isn't compatible with the text to talk feature. Really Verizon. Per Samsung…
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Watch IMEI is not supported
Hi, I just bought a new Galaxy watch 7 from Samsung. When trying to add it to my prepaid account, I get a message that the IMEI is not supported on the network. Other carriers show it is supported. When contacting Verizon, they say the IMEI is not in their database. What can be the issue? How to resolve it?
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disconnect
A few weeks ago I made a payment on my vzw acct. For some reason VZW waited 7 business days to draft my acct. In the meantime an unexpected charge came into that account and it could no longer cover the balance. I called several times on 9/30/25 and eventually got a FS manager. Who put a good faith scheduled payment in for…
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Galaxy Watch Ultra IMEI not Compatible
Received my Galaxy Watch Ultra (Purchased through Samsung website) Tuesday February 4, 2025 and went to Verizon today to have it added to my plan and setup Numbershare. The rep was unable to get the new number for the watch to activate. When attempting to do it online, I received an error from the site that the IMEI # is…
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Gizmo calls
Hello I am also searching for help as when one of my kids call someone on their gizmo watch. It does not tell me who they’re calling. It just says the number. It used to tell me who they are calling and yes, I have deleted the app and re-downloaded it so it must be a bug on the gizmo side. I have also tried to reach out to…
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2nd number shared with another apple watch?
I have unlimited ultimate. I have an Apple Watch number sharing the current number. If I get a second number to my plan (15 per month) then I will have both numbers going into my iPhone. Can I number share another Apple Watch to this second phone number? Anyone has tried this? I know I will have to pay the plan for the…
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Gizmo buddy help
Hello I am trying to figure out why when I continue to add a buddy on my son’s gizmo watch it says it is a “gizmo buddy” and needs permission. This number/person is not a gizmo buddy and does not have anything to do with gizmo so now they cannot call them? I have tried to delete the contact and re-add and it continues to…
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Apple watch SE3 (with cellular) Failure to Receive Calls with Cellular Plan
I have Apple 16 Pro Max and Apple Watch SE3 - they are paired, but when the phone is shut off the watch can not receive calls. The call goes straight to voicemail. I have been in the store as well as online Verizon support for almost 5 hours, but no resolution. f there is a fix or remedy anyone else from Verizon Wireless…
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Gizmo 3 watch screen stays black
I tried to troubleshoot it and it did not help. "Support" screen does not load. The app shows it's fully charged. My daughter needs her watch and it's been days of nothing working. What can I do?
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Gizmo Software Update Bricks Watch - Support Won't Cover Outside Warranty
Don't Update your Gizmo watch. There are a ton of posts like this, but there's an update that will BRICK your Gizmo watch where it will not restart and get frozen on the spotlight. No ability to reset to factory settings on watch or in app because of glitch. Customer service said since it was outside of warranty, so we…
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Gizmo 3 Frozen After Reset and App Profile Gone
My son’s Gizmo watch has been frozen for days after doing a reset. I did the reset using the Gizmo app because the update would not download and his steps weren’t refreshing each day. It shows half of the character in the spot light. We have shut it down several times but it always freezes here. His profile on the app is…
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Reorder Gizmo contacts
Is there a way to reorder the contacts for a gizmo (3) in the app?
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Gizmo watch
Gizmo watch no longer charging and still paying for it.
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Gizmo watch freeze
My sons gizmo watch is freezing upon startup with half the alien face in a spotlight have tried resetting. Have turned off from my phone. Nothing helps.
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Disable games and calculator on Gizmo 3 Adventure
Hello, I am wondering if there is a way to disable the games and calculator on my kids’ Gizmo 3 Adventure watches. Thanks for your help!
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Account issue
I have got this service for two months now and I did everything right!! My bills are paid on time!! I don’t pay short I am doing everything right but Verizon is doing everything wrong. Over 8 combined hours of my time wasted trying to get a watch for which they had their system problems and then told me that I had a…
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Is there a way to view my child’s messages with their approved contacts on GizmoHub?
#gizmo Just figuring this all out and I was surprised to see that I cannot view my child’s messages with other approved contacts in the GizmoHub. Granted, these are all approved contacts so I’m not necessarily worried but would like to be able to view their messages once they add “Gizmo Buddies” to their contacts. Is there…
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Frozen gizmo watch
I’ve had this watch long enough to fully charge it and every time I try to do anything on the home screen it freezes. I have turned it off multiple times and it just continues to happen. Now it won’t come back on despite being at 100% battery. Wouldn’t recommend.
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Gizmo is frozen
My kid’s Gizmo watch has been frozen for days. It shows half of the character in the spot light. We have shut it down several times but it always freezes here. The app says the battery is dead but it’s been in the charger and stays lit up when taken off the charger. Please help?
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Galaxy Watch Ultra 2025 imei not supported
I recently purchased the Galaxy Watch Ultra 2025 Titanium Blue model directly from Samsung, when I tried to connect it to the Verizon network I got an error saying the imei was invalid. I spoke with a Verizon rep and they said it was Samsung when I spoke to Samsung they said it was Verizon. The next day I took the watch…
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Billing Question
I’m looking at this months bill and next months bill for my watch line and I believe it should be $15 but it’s showing $15 twice each month for over $30 per month. It looks like the charge is duplicated?