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Bill problem
Had problem with 5g internet had to return defective equipment per Verizon boxes and shipping labels (gateway/extender) I have proof of delivery of both items but now I’m being charged $186 for equipment not returned. Made several calls to correct problem can’t get it resolved we are seniors and can’t afford paying for…
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5G Home Internet
Hello, I recently signed up for Verizon 5G Home Internet Plus and while looking at the paper that came with my Gateway, I saw two things that stood out and would like some clarification. In the paper I saw these two items Contact term: 1 month(s) Early Term. Fee: up to $650 When I spoke with a rep before signing up I was…
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XBox and Amazon GC promo
Wondering if anyone who signed up for 5g home internet online as a new customer actually received the promotion for the Xbox and Amazon gift card. I've literally spoken to several representatives who have promised an email to redeem and I feel like I'm just being given the run around! Verizon has no problem sending me spam…
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why am i not getting advertised speeds?
I have the verizon gateway (1200mbps (1.2gig) wifi 6, 5ghz) yet i get no where near that. funny part is i dont use wifi. and me not using wifi isnt the problem, ethernet is faster, common knowledge. i use a ethernet cable with a 1gig port connect to my laptop and router side its plugged into the 1st lan port set to…
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Solution to my problem
After waiting a very long time for the internet home, today I received an email that it was available. I spoke with a representative who did the entire process incorrectly, and canceled my order to make a new one, and obviously the system did not allow it, and I lost the opportunity to put the home internet. It seems very…
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Fraud
Before I purchased 5g internet, I specifically asked if I needed to return the router when I was done with the service. I was told NO that the router was mine because I had paid for it that day. 1 year later, I throw my router away while moving to a new apartment. When I cancel, I am told that there is a charge for not…
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Internet discount thru ACP
I've called multiple times and spoke with someone about getting the ACP discount. I was a new internet customer when signing up. I can't get any resolution when calling and now my code for the discount isn't any good. I got an email stating it expires.... this is my first time getting anything life this... not sure If…
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Cancelling Service
I’ve never been more frustrated with a service. My significant other and I recently had a baby and had to move back to Texas for family support. We couldn’t transfer the service since the area we moved to doesn’t allow Verizon. I not only chatted the live agent to cancel my service, I also had a phone call to confirm.…
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Bad latency(ping)
Hello I have 5g home plus 300down but I get bad ping in games the speeds are fine but not the latency. My old provider gave 3mbps of speed and I used to get under 40ms. I tried using Ethernet and no change.
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Home Technician
The download speed is slow for my son's PS5 while using the home wifi. How do I get a technician to come out and provide an ethernet adapter box, so that I can just plug his system into the wall using the coax plate? You can never get a live person on the phone. It's always AI or chat box.
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5G Home Internet fast on phone, but slow on PC (wired or WiFi)
I'm really frustrated here, and ready to give up. I have 5G Home Internet Plus. When I check the download speed from my phone, connected via Wifi, I get 300 Mbps download speed. When I test from my PC, whether wired (ethernet), or via WiFi, I get about 50. I put the phone in airplane mode and only turned on WiFi so it…
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Xbox series X promotion false advertisement
Wondering if any other Verizon customers have had the misfortune of having verizon falsely advertise a Xbox series X with the purchase of their 5g home internet plus. It's been 3 months and after hours and hours of calling verizon to fix this issue and 17 reps later they just can't seem to tell the truth and have given…
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Default Port Forwarding
Hello, I have noticed a few things in my home network and I want to understand port forwarding to troubleshoot. My router is located in Fairfax County Virginia. For starters is there a list I can reference for default port forwarding set by Verizon? Thanks.
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Xbox and Amazon Card Customer Service Runaround
I ordered a 5G home internet on 12/31/23. I was promised and Xbox and a 200 dollar amazon card. I activated it on 1/26. I never had an offer show up to redeem either promotion. I opened a support ticket on the 27th to get info on how to redeem. This has so far gone unanswered. I called the following day and got a run…
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Home
How is it that all of our phones can use hotspot to access the internet, BUT THE HOME INTERNET IS NOT AVAILABLE IN MY AREA?
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Disconnecting devices from the Verizon 5G network
I am trying to take my smart TV off of my Verizon network so that I can hopefully resolve a technical issue. When I have my TV completely powered OFF it will still continue to announce various details every few minutes/hours . I should note that I am not able to see very well so I use a "screen-reader" to help me navigate…
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$200 Amazon gift card
I switched to the 5G home internet online under the free Xbox and $200 Amazon gift card promotion. After multiple attempts contacting customer service I finally received the email for the Xbox offer. I still have not received the email or time to redeem the gift card!! It has been almost 3 months!!
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5G Return Kit Not Recieved
Hello. I cancelled my 5G home internet service on March 2nd, and was told Verizon would ship a return kit. I received an email saying I should have gotten the return kit, but have not. I have called in to customer service twice: On March 11th - I was disconnected an hour into the call, and the rep was unable to help me. On…
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Verizon Support Experience: Number Change, Equipment Return, and Customer Referrals
Hello everyone, I'm compelled to share my recent ordeal with Verizon's service, which has made me question the value of brand loyalty. Last year, I referred dozens of users to Verizon's 5G Home service, believing in the quality and reliability of their offerings. However, my recent experiences have drastically changed my…
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No $200 Amazon Gift Card
I got the 5G Home Internet in Dec 2023. Was supposed to get a $200 Amazon gift card after 60 days. I received the email congratulating me on getting 5G but no instructions how to get the card. The sales rep said I'd get another email with instructions. I made multiple calls, all of which I have times/dates & names of who I…
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I ordered 5G Home Internet Plus for the promotion of an Xbox Series X, $100 Verizon Gift Card, and $20
I ordered 5G Home Internet Plus during promotional period back in November for the promotion of an Xbox Series X, $100 Verizon Gift Card, and $200 Amazon Gift Card. Was not able to set it up online, so i called and they told me that they were having problems with the system and that they could do it on the phone and i…
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ASK-NCQ1338 Firmware Update LTE
Hi, I am running a ASK-NCQ1338 on LTE network. I have to use a VPN for work. The VPN will connect and will allow telnet and RDP but will not allow me to connect to databases and sites behind my firewall. I would like to see if I can get the latest firmware to see if that resolves the problem. I am running 3.2.0.21, but…
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500 or 300 speed.
I work from home and VPN to work. I currently have a 500 download speed but with Verizon it will be only 300. I am the only user, do you believe that will be an issue? Previously, at my other home, it wasn't. But I just want to be sure.
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Verizon 5G Home
Looks like I’m far from alone here which is disappointing because it appears that Verizon refuses to identify a suitable resolution. My first 5g router worked fine until one day it didn’t, they were quick to replace but the new router drops internet randomly. This is unacceptable especially when your livelihood (work from…
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Internet cost
I signed up for internet last fall. Promised a set price for two years. After 6 months the cost went up 35$. Never received a gift promo also. I contacted Verizon 3 times. Each time promised they are creating a work order and someone will get back to me in 5 days. Help!! How hard can this be??
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Slow speed
I started using the 5 G Home internet mid Feb and all work great very high speeds 100+ download. Suddenly this week speeds dropped to 14 and is very slow downloading. I went through all the recommendations moving gateway and rebooting and speeds remain very low. I am very close to several towers so only conclusion is…
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5G Home Internet Offers
I recently set up my Verizon 5G Home Internet Service and on my app, I was shown two offers. One was for choosing an Amazon Show device or a $200 Amazon Gift Card (this is what I'm hoping to redeem. I also was offered an Xbox Series S on Verizon, but I am unable to claim either. One gives me an error and the other is…
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Asked multiple times
I've got to say that verizon has been the single worst experience I've ever had in all my days of bill paying. Not only did I have to pay an extra $170 then apparently get a credit of $179 for their mistake of not properly charging my account. Now I'm told that it pretty much never happened.... how do you explain the 40+…
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200 visa card i was promised when we got our 5G internet
* We got our 5 G home Internet end of October 2023. Never worked. We finally got it to work by December. We did so much trouble shooting and moving the device in so many locations because your tower is North!!! It would work for a day. Then it would start to freeze and never start up again! The tech support guys did a test…
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Xbox Series X promotion issues
I have been reading through the posts regarding issues with the Xbox Series X promotion back in December. I signed up for this promotion and now each time I call Verizon customer service they are unable to locate the promotion. How has everyone resolved this issue? I keep getting the runaround and told this promotion never…