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UPS lost my return
UPS admitted they lost my package, which was a return of a phone case for iPhone 14 Pro Max. UPS says to reimburse me that Verizon needs to open an investigation with UPS. No one at Verizon on chat or phone knows what I'm talking about. Please help!
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Is anyone else experiencing
Hi, I ordered an Iphone 14 pro on Sept 13. I have a notification in my Verizon app that my device was shipped on September 19th. Fed Ex says a label was created on the 17th but they have yet to receive the device. Every time I chat with Verizon I am directed to FedEx and told they are in possession of the device. I explain…
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iPhone Promotional Credit Never Applied to 3 lines
I switched to Verizon back in November of 2020. When I switched I traded in 3 iphone XR's and 1 iphone SE and also purchased 2 apple watches. From the very beginning of this transaction it has been a nightmare with Verizon. Requiring hours on the phone call to even get the original order to go through correctly. After I…
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Trade In credit issue again!! Happens over and over
This is the third time this is happening to me. I order my new iPhone and setup a trade in to only find that when they receive the trade in, they claim it isn't the device they expect and adjust the value to 66% less. I waste my time talking to customer service and the trade in team with promises that this is fixed. For…
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Forgot to erase old phone.
I just purchased a new IPhone 14 and transferred all my info onto it but then realized that I didn’t reset the factory settings or remove Find my iPhone info from my old phone. I still have the old phone and was wondering if it’s ok to activate it again to do this and then switch it back to the new phone since I won’t get…
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UNLOCKEDIPAD200 promo code doesn't work
Hello, I've been a verizon user for a few years now, and I purchased an iPad through Apple store because they offer a $200 gift card rebate if purchased through them and activated through Verizon. It's beyong my activation period, and whenever I claim the rebate, it keeps giving me an error. I need help!
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Stopped receiving Verification texts
#Apple iPhone 8 I have stopped receiving verification texts.
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Horrible LTE signal
I live on the outskirts of Houston Texas, in one of the fastest growing population areas in the entire USA. My Verizon LTE signal is so bad, on our 2 phones and 2 iPad Pros and 2 Verizon Jet Packs that our connection attempts to the internet time out or drop the connection. This has been going on for several years Some…
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Porting number from AT&T to Verizon - Frustrating
Recently ported 3 lines from AT&T but a problem continues to exist. Each time I call customer service I am auto routed to the port department. I receive a message indicating a problem with the pin from previous carrier does not match Verizons records. I receive this message each time I call and unable to get to a live…
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Extend the $1000 offer for Hurricane Ian victims?
I just got power/internet service back due to Hurricane Ian. Cell service is still spotty at best. I tried to order 2 new iPhone 14 with the $1000 offer but it is now gone. I attempted to "live chat" with Shilmi. Though at one point Shilmi did state I would get the offer, it was quickly withdrawn. My chat session is below.…
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poor reception at home and at work
I have little or no bars of reception at work and at home. I have reset my network settings and tried to update carrier settings but no update available. What can I do now?
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Billing Issue
I have been trying to correct a billing issue on my family plan since July with no success. Been on the Customer service line several times with probably 20 hours invested, unsuccessfully worked through the chat and have been physically in to a store. NO ONE can help. We upgraded and an incorrect promotional code was…
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Glitch preventing me from trading in my iPhone XS for a new iPhone 14 Pro
Long story short a canceled order from almost 2 years ago is still showing my iPhone XS as pending a trade in. The glitch further shows a iPhone 12 mini avaialvle for trade that I never owned. After 10 hours of calls and chats. No resolution other than submitting an IT ticket and waiting for them to fix it. I had the…
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how do I stop the Notifications silenced message that others get when texting me? I have disengaged "focus"
I have an iPhone 12...how do I stop the Notifications silenced message that others get when texting me? I have disengaged "focus" and "Do not disturb"
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Sexual Assault & Domestic Violence Victim no help from Verizon Wireless
I tried to escape a sexual assault and domestic violence situation more than 2 weeks ago. I had no access to my own money, bank account, food, housing, or resources. Because my bill was one month behind, Verizon Wireless would not separate my phone line without my husband's permission. I have been a Verizon Wireless…
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iPhone 14pro backordered
I place a order for my IPhone 14 Pro on September 20 said it would be shipped the 30 of September. When I check my order status it still reads ordered. My bill is coming around an im not paying for a phone I have yet to receive.
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5G + iPhone 13 is a complete letdown
We recently upgraded our 4 lines to iPhone13 & 13 pro models. Never had any connectivity issues at any location in the past 10 years but now it's a regular problem. In areas where we used to walk around playing mobile games there are now vast dead zones that didn't exist in the past. What's really strange is that the…
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cell phone
I need help- cannot get any resolution. Verizon promised my bill would be lower and it is higher
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iPhone 14 pro max order on hold and Verizon can’t/won’t cancel order
Ordered the iPhone 14 pro max on 9/3 with an estimated delivery date on 9/30. On 9/20 received an e-mail that my payment had failed and I needed to update payment by 9/17. I updated the payment info but the hold on my order remained. I called Verizon customer service and they sent me another link to update payment and…
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online payment was inaccessible before my out of town trip
I signed in and got to payment at which time it kept saying try again later. I kept trying again several times! It was very inconvenient since I got to my destination a couple days later at which time I got a text saying to pay my bill and that penalties might apply. I just paid my bill online as it was working this time.…
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End of 3G and 4G non VoLTe coverage
I received an email from Verizon stating that they are decommissioning their 3G and 4G non VoLTE networks and that multiple iphones on my account will no longer be able to make or receive texts and calls by the end of 2022. We are seniors with two very old iphones, (5 and 7) that are just fine for our needs. Verizon stated…
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$200 Gift Cards Used by Verizon Dealer Tech - Verizon and Customers getting ripped off
Recently switched back to Verizon after being withT-Mobile for a while. Bought two new phones and ipads at Verizon dealer store. The tech we were working with filled out the application for the two $200 gift cards (for switching back) without our knowledge and used a gmail address for card delivery. We do not have gmail…
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Digital Secure Identity Theft Protection function not working on iPhone 7
The Identity Theft Protection function of the Verizon Digital Secure app is not working on my iPhone 7. Usually there is a green dot for that feature before I uninstalled it but when I reinstalled it the dot isn't there. I tapped on the function and it doesn't work. I also entered my email in the Identity Theft Protection…
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lost phone
I got a free phone from Verizon because it's a new line and they show the credit for it on the bill each month. My phone was lost and now presumed stolen so I froze that line. What happens next. Do I have to pay off that phone even tho I'm still using the service? Do I buy a new phone and they continue the credit for the…
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Trade-In Status not updated
Hello. I've had an issue with my trade-in status not updating on the Verizon site. I sent my old phone (Gold iPhone XS Max) back to Verizon via UPS on 9/24, but the site has not updated past the "initiated" status. The tracking number shows that it was delivered to the dock at the return center on 9/29. My concern is that…
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iPhone 12 Pro no data 5G UW
My entire family cant get 5G uw to work at all. In the UW areas we get no data at all. Phones don’t auto switch to LTE or basic 5G, they just quit working. if I manually select LTE. All the phones work fine. All phones ar iPhone 12 Pro with latest software installed. help.
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Upgrade Fee
I but my phone at FULL retail from Apple, insert MY pin into the phone and I am off and running. Why am I being charged a $35b upgrade fee?!!!!!! I will be shopping for another provider after being with verizon for more than 18 years!!
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Number Cloned?
A couple weeks ago (immediately after my wallet was stolen) I began receiving calls from Columbia. My phone rings no less than 20x a day and calls always come from a different number. When i DO answer the caller states that I just called him/her and they are returning my call. I was finally forced to suspend my number…
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Verizon false advertising and accounting shennigans
I am embarrassed to say I fell for the Verizon promo rip-off false advertising and “pre-ordered” an i14pro from Verizon with a trade-in allowance on my current iPhone. Instantaneously, my billing account was updated with the increase in my monthly rate as well as the monthly charge for my new phone, which I still haven’t…
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My iPhone is suddenly sending text messages to the landlines
I haven't changed a thing and my iPhone today is sending text messages to the landlines for my contacts.