Apple (Archive)
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Can’t pay bill
Is anyone else getting an error when trying to pay your phone bill. I’ve been trying to pay my bill since last week, and every time I try and make a payment it gives me an error message. is anyone else having this problem?
Verizon sold me a refurbished iphone 11 as new
As a long time customer of Verizon I am so disappointed to find out now that verizon sold me a refurbished iphone 11. I would like that verizon use a common sense to remedy this problem. And fix their policy of wrong doing. I am hopeful to hear from someone ( wishful thinking) to reach out to me to addresses this problem.…
Overcharge
Verizon overcharged me $75 per month for 15 months. They will not do anything about it. We could not access our account online to see specifics of bill because they had my wife, the account owner, listed as a child. She went to their store 8 times to get it fixed. They kept saying we would be credited but never did. Beware…
iphone 14 is the worst...
I have had iphones for quite sometime now and I must say that the iphone14 is absolutely the worst phone I have ever owned. I've had problems with Bluetooth almost from day 1 and not, even using iphone "wired" earbuds, I cannot get the phone to work properly. I have searched online forums and see that I have lots of…
iPhone upgrade
Currently seeing the battery drain often for my iPhone 12, 128GB, so are there any recommended iPhone upgrades besides the iPhone 14 Pro Max, 256 GB? I was very interested in having a Pro-Model iPhone for 2023.
Upgrade Existing Line Trade In
Do I have to buy my new phone at Verizon to get trade in credits? (I’m still financing the new phone installment plan with Verizon, makes no sense why I couldn’t send in the phone & get credits. Only paying tax at retailer.)
Verizon $240 gift card offer
I recently signed up for a Verizon account for which I brought our own phones and signed up for 3 lines. I was told I would receive a $240 gift card for each line of service and these cards could be used to purchase a new phone or use to pay our phone bill. I now find out that I had to apply for these gift cards, something…
New phone deal, new line, then transfer new line to gizmowatch?
Long time customer. All the deals are for new line adds... -Can I get one of these new phone promo deals, then afterwards, transfer the new line to a new gizmowatch that I may buy? - Can this be done without losing the promo deal price on the newly purchased phone? - Does it require a period of time I'd have to wait before…
Jet pack won’t connect to I pad
I’ve used a Verizon jet pack for 5 years without problems. Now it won’t connect to iPad Or iPhone. It constantly asks for password, then connects, then drops, then says password is wrong....Tried removing SIM card and “forget this network”. Neither one fixed it. Took it to the store, it seemed to work there. Does this mean…
Was told that my daughter's phone was free; suddenly $599 on bill over 36 months
Very tired of the Verizon bait and switch method. I did a call while my wife was at the store with the retail salesperson and the outright lied about the deal. After financing three $800 iPhone 12's, where do you go to escape the dishonest business practices of Verizon. I went back to them with cable and internet a few…
billing
I have been charged a device payment amount of $2093.77 on my account that I did not authorize. Verizon just took the money. I had to go to my bank to get it reversed. But since the payment went through before I had it reversed it shows my devices paid in full and my device agreements have been deactivated. I am told there…
TravelPass Not working in Chennai India
I am in Chennai India. Travel pass is activated. I can connect to local network Airtel for voice, but the data is not working., Says my phone is not connected to internet. Spent 45 min with customer service and Tech 2 support. Tried all the things they asked for. Still no success. Read through communities and reset the…
Does the student discount successfully stack with the autopay discount?
I currently have one mobile line with the 5G Play More plan. This is the only line on my account. Until this past month, I received the $10 autopay discount on my monthly bill. I recently enrolled in Verizon's student discount "promotion" that takes $10 off my monthly bill (since I only have one mobile line). I was told by…
Calls straight to VM
My wife's phone on incoming calls goes straight to VM. I have spent over 10 hours with verizon tech support with no luck. We have tried the following: Confirmed focus was off, confirmed silence unknown callers was off, no number by mistake was in the call blocking log, reset network settings, reset phone (several times),…
Mobile + Home rewards Error
I've tried on my Ipad, and IPHONE to enroll in Mobile + Home rewards. After hours of help on the phone with both Verizon Wireless and Verizon Fios reps, tickets have been created, with no results. Enrolled, un-enrolled, registered, unregistered, powered off and turned on devices...... I continually get the same message on…
My caller id
My phone ID is wrong how do I change it? When I try to search-it says I can’t do it cause of my plan. My billing name is the name I need. Thanks for any help
Verizon No Longer Activating iPhone 6 Devices?
I have an old iPhone 4 which I know is being dropped at the end of the year as it's 3G. But I took it and an iPhone 6 to a Verizon store, and the employee there told me they couldn't activate the iPhone 6 because it was "too old". I know that 3G is being dropped; but the iPhone 6 is 4G with VoLTE. Did I get bad…
Smartwatch cellular E911 error
It seems to be a bit difficult to solve the E911 error with Verizon. I also got an E911 verification error when I entered a valid USPS address during the cellular setup process for my Apple watch. I created a ticket with Verizon. I had to check in manually on the status of my ticket. The ticket was resolved based on what…
Receiving messages from my daughters contacts
My device and my adult daughters phone have suddenly synced up or something so we can see each others messages and photos. Messages from her contacts are coming to my phone.
Apple Music linking issues
We have 5 lines (all iPhone XR, almost two years old with updated OS) and they have had Apple Music for almost a whole year. We had issues with our Verizon plans and everything had to be reset. Four of the lines went back to normal correctly. Fifth line won’t log back into Apple Music. I have done everything mentioned in…
Does Verizon even care about customer service anymore?
I have been trying to get my issue resolved since JANUARY! I have been repeatedly contacting Verizon regarding my phone credit but all I get it is “you will see it on your next bill.” The representatives do not care about customer service. They just blame the last representative about not completing the process or not…
“You do not have permission to access this page”
I am no longer able to visit some common websites that I did not have problems with before recent months. The USPS website tells me “You do not have permission to access this page If you have found this page in error, please contact support Reference:129594250391854872681516444199172906198120034968299102359” Antivirus and…
upgrade my my iphone 7 plus with monthly payments
So I tried to upgrade my iphone 7 plus today, and was told I could not have a monthly payment plan, that I had to pay for the entire amount all at once? I this a new thing? I have been a Verizon customer for over 20 years, and have never heard of this! If I had an extra $1000 I would not be asking for a payment plan. Is…
Timezone switching on iPhone?
I have noticed that my iPhone time is not changing when I go to a different timezone. I have the data/time setting to automatic, is it should change with the VZW network time. Is there a problem with the VZW network?
iMessage cannot select phone number
Hello, yesterday I switched from T mobile to Verizon service and upgraded from an 8 plus to a . Unfortunately I cannot select my phone number to send and receive text messages from iMessage, I keep receiving an error pop up box that says an error was made in activation. I have tried so many things, talked with Apple and…
Apple Watch "Discount"
So this is what I was told by Verizon. If you want to buy an Apple Watch, the 50% off is only on the Apple Watch 3, otherwise you can get $150 off. I wanted to buy a Apple Watch 5 for me and one for a friend, they said that there would not even be a $150 discount because the two watches are not on the same account.…
Deceptive Iphone offers
Who else is frustrated with Verizon? Went to take advantage of Iphone 7 for $10/month that was supposed to run until end of today but they stopped the promotion and had to pay regular price. It was still offered on the web site intro page earlier today but I couldn't get the order to go through. Verizon you should make…
Black Friday Promotion Requires Trade-in returned before Christmas
Verizon is running early black Friday promotion, however, the trade-in is due back before Christmas. Makes no sense to run a promotion designed to sell Christmas gifts and require the current device to be returned before the gift is given. Should extend to at least 35-45 days for promotions designed for the holidays.…
Swith to Verizon, Add new lines, place order mothly payment, but were charge for full retail price!!
We are new to Verizon, expect to get promo form 1. Add new line + trade-in 2. Switch to Verizon On 11/17/22, we placed order x4 new Iphones 14. We got all the promo and will be on 36 monthly payment for devices. Amount due was $368.50 which was for sale tax all 4 devices. I submitted payment by my AMEX credit card. 5:30PM…