Apple (Archive)
HORRIBLE CUSTOMER SERVICE
I honestly get scared each time I have to call verizon. It is so weird how the representatives lie, make stuff up to get you off the phone, say they are scheduling a call back with someone which never really happens, put you on hold for more hours after finally getting through to them and all sound like they just memorized…
I'm getting text messages from my brothers number but the messages are from somebody else!
So the last 3 days I have been getting text messages from my brothers phone number but he's not the one sending them! He has no record of these messages in his text message history but I do in mine. It's really fudging me out. What is happening here and how can I stop this from happening?
entering or deleting contacks
changing contacks on one phone changes both phones
Poor service
I have been duped by Verizon agent. Agent Sent an email about the price but another rep refused. Need to file complaint (address of verizon) needed to file claim to small claim out.
My phone keeps showing No sim card error
My Iphone 6 Plus keeps sporadically having this error. It doesn't allow me to have any data or service to use when this pop up occurs, it basically renders my phone useless. I have brought it into the Verizon store and they just reset my network settings. I've tried turning it off and on, switching to airplane mode and…
HOW DO YOU DISABLE THE VOICEMAIL ON AN IPHONE
How do you disable the voicemail on an iPhone (with the current iOS, I don't think the model actually matters)? Many of the posts online (include Verizon) say to contact Verizon Customer Service. I have done that several times. The first few times, I am told it is done. But, it is never done. Then someone from Verizon…
iphone 12/ 12 pro max
Anyone else having issues with new iphone 12/ pro max constantly dropping calls? I ordered an iphone 12 for my husband and I got a 12 pro max. We cannot have a conversation without dropped calls. I thought it might be 5G network but then we also we are both having issues with screen being unresponsive when attempting to…
Why Is The Sound Cutting Out During Calls?
I have had my new iphone 6s for a few weeks now, and have had a lot of trouble with the sound cutting out on my end when I am having a phone conversation. I'll be talking to someone and then they will start saying 'hello?' 'hello?'. I will try talking or moving and sometimes I will regain the connection. Sometimes the call…
Received fraud alert. Verizon cell number sold on dark web. What to do ?
Does Verizon have ANY fraud detection tools for cell phone customers ? Experian identified my cell phone number on the dark web. What can I do to prevent illegal activity and/or illegitimate charges on my account ? What can I do
Phone rings, I answer, no one is there; later they tell me it just kept ringing
For the past couple of months, at least once a day my phone will ring with an incoming call, I answer it, and no one is there. A short time later, I will talk to the person who tried to call me and they tell me the phone rang maybe 10 times; didn't go to voice mail, just kept ringing. It just happened again about 1/2 an…
Upgraded without knowing of the 60 day unlock policy
I have never felt such frustration in dealing with Verizon customer service. I upgraded from Xs max to 12 pro max. I use the digital sim for Verizon and a physical sim for my Canadian business. Now I’m being told that I can’t use the Canadian sim for 60 days. If I pay in full for the phone, which I would do, I would lose…
Data usage for the cycle due now
Why has Verizon stopped the feature of being able to view the data usage for the current months billing cycle online? I need to know detailed usage for each line, not just all data usage. The steps given to access the cycle don't work. This is a violation of consumer rights, so Verizon needs to fix this. I did a chat and…
Tough to reach Verizon over the phone
Spent over 2.5 hours over the phone... long long wait time yet no solution to billing problem. I was assured in writing a price via mail and via chat as a confirmation but over the phone told different price! How to resolve it?
Why Can't People Leave Me A Voice Mail?
Whenever someone tries to call my Iphone5s and I don't pick up, or I decline the call - they cannot access voicemail to leave me a message. They only hear a very annoying, loud 2-tone beeping sound. I have set up my voice mail and have plenty of storage available. Any ideas for a fix? Thanks!
Apple Music
I simply cannot get my Apple Music to connect through Verizon, I have free Apple Music through my plan. I have been bounced back and forth between Verizon and Apple support with no resolution. Can anyone offer up any suggestions?
Verizon iPhone 12 Pro Trade-In Scam
I recently traded in my iPhone 8 with Verizon when upgrading to the new iPhone 12 Pro. I was told that I would get $440 towards my trade-in, but received a notification stating that I would only get $50 instead because there was a tiny scratch in the corner of this phone. I spent hours on the phone yesterday with the most…
Email saying Verizon never received my trade-in
I received an email saying that Verizon never received my iPhone 7 trade-in for my iPhone 12 mini. I have the proof of delivery from UPS. How do I get Verizon to check on this? All Support avenues appear to be automated. How do I talk to a live Verizon person about this?
Dropped calls in house while on WiFi
Ok, I've been reading up on this but I haven't seen my exact scenario: Im in zip code 11747 with an iPhone 8. CELLULAR service in my home (and in my entire area for that matter) has become horrible--in the house it bounces between 1 and 2 bars. Dropped/poor quality calls aplenty. I initially thought that when the phone was…
No phone calls
For the last two years I have not been able to get a phone call on my iPhone 8+ I have complained and have been told that my phone and the service was fine because the Verizon person was able to call me, I am so tired of this, I think there is someone at Verizon who has blocked my calls. I would rather not have a cell…
Damaged Device Fee
I got an email stating that I will be getting a damaged device fee for a phone that would not turn on. The image that was sent in the email was not viewable and I stated that the glass on the camera lens was broken when I made the initial contact. I pay the extra $50 a month for insurance. Why do I even pay for this…
Can I trade in my insurance replaced device?
A few months back I had my Iphone 6 replaced through the insurance, after which time they sent me a (refurbished) iphone. I see that the iPhone 7 is now available and that I am eligible for $0 as my phone is more than 50% paid off. When I attempted to do so through the website, and I selected my devices serial number from…
Apple IPhone XS
My friend just got a new IPhone. I would like to buy her old XS. She is a ATT customer. Can I use this phone with my Verizon account??
Weak signal strength in Raleigh
The last several weeks the Verizon signal strength in and around NCSU and greater downtown Raleigh has been terrible. I have no bars for blocks and blocks as I travel through town. Is anyone else experiencing this issue? Feedback from Verizon is appreciated.
Damaged Device upon Arrival[in-box]
I ordered a new iPhone 12 yesterday. It arrived at lightning speed (today), and I was very excited. I opened the box, started to set it up, and noticed that it was scratched on the side aluminum. I called Verizon to see if I could get a replacement, and I was told yes and also that I could receive a partial refund. The…
Phone calls are not going through
Not receiving calls but text are working
So hard to reach customer service of verizon
So hard hard to reach customer service of Verizon. It takes hours to get a live agent after hours of music. Once I planned to leave Verizon, I was suggested by a rep of verizon rep to change better good priced plan. I requested her to send in writing the price as offered to me. She confirmed the price via email. Then I…
up grade Iphone 12 mini
I want to upgrade to a 12 mini, just have one question about the "good condition". The phone has a small wear mark about 2mm on the back side upper corner, would it still be considered in good condition?
IMEI Wrongly reported stolen
I bought an IphoneX from a Verizon store and it is now reported as lost or stolen. I have it right here, and the receipt as well. It's an unlocked phone paid in full.
Apple Music won't verify, ESIM is not the issue.
I've had Apple Music on 3 devices plans for 5 months now (play more unlimited), one of the 3 phones will not activate Apple Music. All 3 devices have their own Apple ID, and none have an ESIM. I spent hours on the phone with Verizon, even had them linked into my phone to see what happens remotely and they couldn't fix it.…
Spam Group Text from Email Address iPhone 12 Pro
Hello, I recently switched from ATT to Verizon. I've never had this happen previously, but the past few days I am getting a spam group text from an email address sent to about 20 recipients at [email address removed per the Verizon Terms of Service] , [email address removed per the Verizon Terms of Service], [email address…