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BOGO requiring new line of service is incentivizing loyal customers to leave VZ
I've noticed that the majority of Verizon's deals requires a new line of service which are targeted at getting new customers to sign up, however, it does nothing for those that are loyal to Verizon. It seems unfair to give incentives to new customers that have spent $0 dollars with Verizon while loyal customers that have…
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Very bad cell reception
Up until a couple moths ago, our Verizon iphone and Galaxy phones worked evrerywhere, I used to brag about Verizon, it would literally work great anywhere. A couple months ago, it drastically changed. My personal and work cell phones struggle horribly, I either have a weak signal or no service at all right here in…
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Dropped calls in 23116 area code
Over the summer, a cell tower near me was struck by lightning and burned to the ground. Verizon initially replaced it with COW, but has sense replaced it with a permanent tower. Since switching over to the new tower a couple of months ago my wife and I have had repeated issues with dropped calls. All phones are up to date.…
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How to change the number of rings before voicemail?
How do you change number of rings before voicemail picks up?
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Full bars but no data or texts at all
I am repeatedly experiencing a complete lack of connection. While my iphone XS max shows as having all 4 bars, I can't get a single text to go through, nor can I use any apps that require internet access, including just pulling up a page in Safari. I have tried EVERYTHING. I've reset my network settings multiple times,…
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ALL PHONE SERVICE DOWN
November 16, 2020 We have two problems. First, we reported not having caller ID and voice mail on our landline phone. A technician was scheduled for an appointment at our home on November 9th, 2020. No technician arrived, however. Second, we tried to contact Verizon by phone today--November 16th, 2020. Unfortunately, all…
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Move from android to iOS
I currently have a Google Pixel 4XL and moving to the iPhone 12 Pro Max. What is the best way to make the move? All my photos are on Google Photos and Dropbox and i deleted from the pixel. I have no documents to move. My email, calendar, and contacts are on Office 365 so when I setup the accounts on the iPhone those will…
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iPad line
Does Verizon require you purchase a line when you buy an IPad?
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Re: Why do texts take so long to receive?
I understand the explanation rendered by Verizon but I think there is a little more to the explanation that has to be addressed by Verizon. My wife and I both have identical cell phones. It took 18 minutes for a text message she sent me across the room at out kitchen table to be received by my cell phone. Same Phones, Same…
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Wrong city suddenly shown on my bill for calls
My bill shows a series of call I was making from my phone all in the same evening. I called the number several times that night. However, on the last call, it shows the origination, which I am guessing is where I was when I got the call, as a city over 50 miles away. All of the previous calls that evening show my city.
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Here is CLEAR pricing
This is why we are switching to AT&T - Clear pricing as stated and emailed via transcript. First lets state that I contacted Verzion to ask about upgrading to the unlimited plan and getting the iPhone 12 BOGO deal. I've been with VZ for years and have 2 phones (X's paid off) and two 6 watches but when asked about the…
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Trade in Promotional credit 600$
I switched to Verizon at the start of September during the promotion of 600$ off iPhone 11 Pro max with eligible trade in when ordered online and bringing a new line/account. I placed my order online with the assistance of an agent by the name of “Keayrious” when placing the order I was told many times that the promotional…
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have to dial local area code now
For the past 2 weekss or so, I've had to dial the area code for local numbers that I NEVER had to before. What's up with this? All my contacts are saved pretty much without the area code so I have to manually dial the entire number now.
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Disney +
I would like to cancel Disney + channel that was offered free for one year. Let me know how to.
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Can somebody point good customer service person who can solve the issue.?
Bought an iphone 12 pro from Verizon and upon receiving the phone was trying to activate it immediately. So the previous line got disconnected and new line not activated. So being on call\chat with them for about 12 hours the issue carry forwarded to next day. Worst thing is they put me on hold for almost 2 hours and the…
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Wi-Fi Calling
When I have "Wi-Fi Calling" turned on, does that mean ALL calls are done through Wi-Fi or is Cellular Data used as well?
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When does my account get charged for a pre order?
I was wondering if I were to order an iPhone 12 pro and it doesn’t ship until mid December, when does my account get charged for that phone (service and the device payment)? thanks in advance for any help
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Cell service stopped working in my home
I used to be able to use my phone no problem in my house. It suddenly stopped working, dropped call or no service a few weeks ago and I don’t know how to fix the problem. It is my only phone.
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Verizon spending limit
Okay so a few days ago I found out that I reached my spending limit with Verizon.( Had no clue there was even a spending limit. ) anyways , I wanted to upgrade to the 12 pro max but was given to options either 1) pay off my device or 2) give a down payment. I don’t have much left to pay on my current phone so I’ll be going…
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Missing texts with iphone 12 pro
Is there anything being done to correct the iPhone 12 pro issue of not receiving group texts? I daughter also does not receive images in an individual text.
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iPhone Order cancelled, now I have to wait another month for the Phone!!
I am seriously annoyed. I pre-ordered the iPhone 12 pro on October 19 and had a delivery date of November 18, but my order had to be cancelled because website didn't let me change the payment method. My phone had to be ordered again which I didn't mind, but now my new deliver by date is December 9th. To say I am angry with…
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Cancelling Preorder
Hello. I have been trying to chat with them since 4:00 am to cancel my preorder and place the order for instore pickup. They think it’s cute to just say anything else today. They will not connect me to an agent. Anyone know what to do?
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iPhone11 - reception issues since update
I recently got the iphone 11. My reception is horrible ever since the 14.0 update even though the service map says it should be strong. I tried Wi-Fi calling and my call drop every time. I turn it off and my reception goes bad. I even had my Wi-Fi company come out and look at my connection and they assured me that this…
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hot spot data
My wife and I have 30 GB of hot spot per phone. Is there a way of increasing this to 40 or 50 GB? She is a school teacher and we live in rural area in California. So we need all the hot spot we can get. We currently have 30 as I mentioned on my XR iphone and her iphone 11. While I do understand, we have unlimited data, I…
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Need a PUK pin for an deactivated iPhone 4s
My wife had an iPhone 4s. She got a new phone because it was having issues connecting to the internet and the battery not lasting. NOW the Sim Pin is locked and we need a PUK code. The iPhone 4s is no longer in my list of devices and the chat agent was useless. How can I get this PUK code from. We want to give the phone to…
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Connectivity issues after switching from T-Mobile
I've been with Verizon since 2005, but switched to T-Mobile for a year in 2018. I'm now back with Verizon and brought the iPhone 8+ I bought from T-Mobile to Verizon. I was told before I signed up with Verizon that the phone is compatible and will work with no issues. Ever since I switched, I keep losing service and data…
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Calls dropping using cell or WiFi
I moved two weeks ago and have horrible service in my new home. I have WiFi that is 1000 mps so it shouldn't be a problem when I try WiFi calling. No matter what I do my calls drop after just a few minutes of being on the phone. I have only ever been able to get 2 bars.
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BOGO iPhone November 2018
Hello gang, My wife and I upgraded our old iPhones in Nov 2018 to an iPhone XR and XS. At the time, the sales rep told us that if we activate a new line, we could also get the Buy One Get One Free deal. Since our son is old enough for a phone, we did it. We would not have bought the additional phone if we didn't think we…
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What is the best way to block phone usage during school times besides taking the phone away everyday?
I would like to enable the following weekday/school phone schedule for my preteen: -7-8am every weekday = Access -8-3pm every weekday (ie. school time) = No Access -3pm-8pm every weekday = Access -8pm-7am every weekday = No Access Does Verizon Smart Family have the capability? If not, what other options or best practices…
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I don't think I can connect to wifi with my iPhone 5 - help?
I heard that I can tell if my iPhone 5 is connected to wifi by seeing a wifi icon in the upper left corner of the display. I don't see that icon. Looking in Wi-Fi Settings, it looks like I'm connected because the wireless network I want to connect to (my home wifi) seems to show it's connected, because right under where I…