General Products and Services (Archive)
Gift Card Issues
I switched over to Verizon from my previous subscriber due to the great reviews about service and customer service. Customer Service was always an issue with the last company and I was hoping things were going to be different, but I guess I was wrong. I received an email telling me to redeem my gift card (I will spare the…
How can I file a formal complaint
I closed my Fios account in June when I moved out of my apartment. Was assured that I owed nothing on the account and that I did not have to return equipment (I had purchased it). Then I got a bill in July. Called July 28 and the agent on the line found that there was a problem, apologized profusely, send me 2 emails…
Verizon worker damaged my driveway
Hi, I live in Lewis center, Ohio. Verizon fios cable installation team damaged my driveway. There is big bump and crack on the driveway. This happen while they drilling whole through the ground below my driveway. this happen around 08/24. I want to raise a complaint. Can any one help how to raise complaint for this kind of…
Loose cable running perimeter of property to service new neighbor
We just returned from vacation to find a loose cable running along the left side, rear and right side of our property and terminating on the right side of the neighbor's house. The house recently sold and the previous owner had Comcast. We don't have any utility easements on the side or rear of our property. In the rear we…
Horrible Technician and Customer Service
My internet stopped working the weekend after I got it installed. I did everything I could think of, resetting the router, turning it on and off, but nothing fixed it. So I called the helpline and spent a while with a rep trying to fix it. Nothing worked. He offered to send out a technician to look into the problem. I was…
Horrendous Customer Service
I'm actively searching for a new internet provider because Verizon customer service is so terrible. With no exaggeration, I've probably spent twenty hours this year between the chat and phone calls and I have not had one positive experience. I think Verizon is such a large company and Fios is so successful that they…
Install fee - lied to by service rep
Before signing up for service I wanted to ask some questions on the phone line so I gave the customer service line a call. After my questions were answered the service rep continued to take my information for the order and promised that the $99 install fee would be waived if I completed my order on the call. She also…
Support Call Causes Automatic Attempt To Resolve a Non-existent Problem
I have an open support ticket for an issue with Verizon Digital Voice. The last 2 calls I have placed to Verizon Support, while on hold waiting for an agent the automated system decided that there was a problem with my FIOS service and to automatically try to resolve the issue. Both times the automated system did a reset…
Never Received my $100 Bonus
On Saturday May 8th I received an e-mail that my $100 card on was on its way however I never received it. In July I spent over two hours on the phone with customer support who verified that I was indeed eligible for the card and I think I was almost to the point where someone was actually going to solve the issue and then…
This not how you keep customers
This NOT how you keep loyal customers and this NOT how you get customers to add new services from you. I have been a Verizon customer for over 7 years - 2 under my own name and previously under my ex-husband's name. 0I live out in the country and my only option for internet has been HughesNet, which is big rip off, and…
Redeem my gift card
I just reach the date for my rewards for switching to Fios. one for $50.00 and 2 for $100.00. I redeemed all three at the same time. I received the one for $50.00 but not the other two. The two for $100.00 say redeem. But when I try it doesn’t let me. I can’t even check the status on any of them. All I get is a blank page…
How do I contact the CEO?
I have been a customer of Verizon Fios for 12 years. A couple of months ago, my contract expired and my bill spiked about $90. I called customer service to rectify the problem when I found it difficult to navigate your web site. A rep went over my bill, offered me less service than I had for more money than I had been…
Damaged Verizon Utility Box
We have a damaged Verizon utility box near 170 Crestview Way, Yardley, PA 19067. The utility box cover is broken and there is a hole left in the sidewalk and is a hazard to children playing nearby and people walking. Could you please send someone to fix this
missing reward/gift card
I received an email to redeem my $100 Prepaid Reward Card for my order of Fios Home Internet: Gigabit Connection. I followed the instructions to redeem by clicking on the Redeem now button below. However, after doing so I do not see the reward tile to register my reward. I been trying to figure this out since June. Have…
Damage to Hardwood Floors after FIOS Installation
Hi, I had FIOS installed in my new apartment today. I noticed almost immediately after that there is now damage to my floors all along the wall where FIOS was installed. The agent was careless with his tools and ladder and ruined brand new floors. I can show that these floors were completely redone less than a week ago -…
Rewards Tile
I am attempting to redeem my $200 gift cards. The email states to click the “rewards tile” but when following the link there is no rewards tile. I have contacted customer service but have not been able to resolve this issue.
Yet another gift card issue - not able to redeem
I see that I am not in the minority here. I switched to Fios, kept the service for the required 90 days and received (3) Fios Gift Cards - I click to redeem them and get an error message. I have been trying for weeks...my patience is fading fast!!!!
Can't get my gift cards, I see I am not alone.
I switched to FIOS from another provider because of 2 reasons. The other provider kept having connectivity issues and could not remedy it. But I chose mostly because they offered me two 100 gift cards to switch that day and I could redeem them after 60 days of service. I was led to believe they were M/C but as I discovered…
Verizon delivers .5 Mb speed
I live less than 8 miles from Sacramento International Airport and can't get an Internet service provider for my home (or TV service). I use my cell / Jetpack for internet access (and use satellite TV). I have unlimited wireless with Verizon, but only get 15 Gb of data per month with download speed about 15-18 Mb/sec.…
Configure Thunderbird for Verizon.net email
How do I configure Thunderbird to receive and send verizon.net email? gef2014
Kudos for Verizon employees
Where can we place kudos for Verizon FiOS employees? Thanks.
GTE Utility Box Cover
We need to replace the cover for the utility box in front of the property of one of our clients. What is the process to get it replaced? Thank you
Gift Card Promotion
We signed up for verizon fios in spring of 2021. At the time there was a promotion running which included 2 $100 gift cards after 60 days of service. After the 60 days I went into my account and redeemed the promotion and was supposed to receive the gift cards via email within 24-48 hours. They never came. I called…
Gift Cards
I, too, have not been able to claim so-called Reward Cards. Feel this is a Verizon ploy to get orders with no real intent to deliver Cards. Apparently a few "lucky" people have hit the lottery but how many thousands (millions) have just given up.
Can't redeem Rewards Gift Cards
I have tried everything to redeem the two $100 gift cards I have. Can't access them on the mobile app, different browsers. A couple of weeks ago I even called and waited on hold for over an hour. I was told that I would be sent the gift cards in the mail. Never received anything. Has anyone ever had success in accessing…
Unable to redeem e-gift card received for new mobile account
I transferred my phone from another carrier to Verizon. Verizon promised a gift card and they sent an email after few months. Here is the email format: ------------ Thank you from Verizon. Included is your $450 Verizon eGift Card for tracking number {edited for privacy}. Use your Verizon Gift Card to shop the best tech.…
Unable to Redeem Amazon Prime Offer
I've been on with Verizon support multiple times and Amazon support multiple times and I am unable to redeem the Amazon prime for 12 months offer. It's frustrating because each agent is unable to support and just transfers me and if the line cuts, which is often, I spend another three hours on the phone just to get a…
Unable to access Fios rewards link
I have been able to access/claim my reward via email link. After 3 separate chat conversations, a Ticket # was assigned and I was directed to call the Rewards center. I have called 2xs -holding for approx 45-60mins. Currently on hold for the 3rd time. Appreciate any assistance that can be provided.
Can't log in to my account
I'm getting this java error message when I log in online: Error opening /portlets/mainLeftNav.jsp. The source of this error is: java.lang.RuntimeException: java.lang.reflect.InvocationTargetException at com.prevoty.servlet.agent.ServletInvoker.invokeServiceInternal(ServletInvoker.java:61) at…
Samsung galaxy S10+ (Verizon)
Hello! Sorry to bother you, I want to buy a phone on Ebay, can it be used outside the US or is it locked. Thanks for the answer!