Other Account Discussions
How do we make Verizon understand?
ve been with Verizon 17 years, 13 of them happily. I'm not sure what happened there 4-6 yrs ago but they have been a different company ever since. I have had to contact them more in the last few years for one issue or another than the first 15 yrs combined. The dbl verification to get into your acct. is absurd. My brother…
Customer Service Chat Personnel Issue
I have been with Verizon for 14 years and I have never experienced worse customer service as I did today. I was interested in upgrading so I opened a chat with a representative . After chatting back and forth I decided not to upgrade and ended the chat. Within an hour after ending the chat my account was not only…
Verizon won't accept my phone/email for notifications, and has de-enrolled me from paperless billing twice.
Hello. There is something seriously frustrating with your system regarding my account. I bought Verizon Home Internet service through the little 5G cube. I enrolled in auto-pay and paperless billing. According to your plan, my bill should be $50/month. But I didn't buy cellular phone service through Verizon. Your account…
I-phone 13 mini are locked Verizon refuses to unlock my phones
I'm dealing with some frustrating red tape. My i-phones are paid off and I've had them for two years, Verizon should be unlocking them without any issues, especially if they’re no longer under contract. It’s possible that Verizon is delaying or making it difficult for me to switch providers, which does seem like it could…
Personal Data File Download; HTTP Status 500 – Internal Server
For some reason, I keep getting an "HTTP 500 internal server error" message when attempting to download my Verizon Personal Data File to my PC. Now I am locked out for 24 hours because I kept having to request the password when I got the error message. What can I do?
Account issue and customer support
Bought phone in oct 2024 had nothing but problems none of which anyone can figure out . 5 days two months ago I couldn’t use my phone , two days ago my phone went to sos , now when I log in my device shown isn’t even mine & it says I disconnected my second line march 17 when I didn’t even have a second line . That number…
Rebate Giftcard: Escalation Process?
I have tried multiple times to redeem 4 rebate gift cards that were apart of the deal when I purchased 4 phones and switched my phone company to Verizon. My original rebate request was submitted on 12/29/2024. The phones were originally purchased 11/29/2024 with 2 phones having the Unlimited Plus and the other 2 phones…
POSITIVE CUSTOMER SERVICE FEEDBACK
Customer service employees, Florante (didn’t get last name) & John B deserve an award. Florante stayed on the phone with me for nearly three hours, hopping between transfers trying to turn Verizon refill cards into a credit that could be used to decrease the phone bill, as the wrong type of gift cards were purchased by…
Device limit indicated I had to put a deposit down
Trying to switch to Verizon and take advantage of an offer for free phones with activation. After soft credit check, order shows a deposit is required. Is there a reconsideration team I can discuss this with to avoid the deposit requirement?
Gift cards and credits
Yes, hello. My name is Jeremy. I have been with Verizon as since November of 2024 I signed up with the 5. G plan and everything and I got my promotions of my Xbox is and my 2 Xbox bundle says but there's. I did not receive my $250 gift cards for signing up. There was a big problem with this whole ordeal. And Verizon has…
Store pickup
I am trying to understand why have a store pick up but you can't pick it up in store because apparently something is wrong why not let people know hey something's going on instead of when you call the store finding out where your order is they're saying yeah your order is here come pick it up then you get there oh now you…
Loyalty Discount, 20+ year customer.
I received a loyalty discount for several years. Received a text msg in October 2024, stating I need to verify my email address in order to keep my discount. When I verified my email address it reverted back to an old nursing discount that I had which was only $10 and removed the loyalty discount which was $20. I've been…
importing verizon.net mail to Gmail
recently @verizon.net mails do not show in imports in Gmail app. They used to until lately. Any idea why/how to fix it?
incorrect name on account and equipment return
On March 10, 2025, I conatcted customer service to get an issue fixed that I had been trying to get fixed for the past two years. The name on my account has been incorrect and needs to be changed to my name. Customer service reps stated that they would call me back last Friday after 4pm to finalize the change, but I never…
Straight to voicemail, no ring
Sad to see many other similar frustrations and posts— and problem still happening. Somehow VZ has arrangement with telemarketers for their calls to ring and disturb me all day long. However, I find that work calls and personal calls are going straight to voicemail, without even ringing. it is disappointing enough to…
Where to Complain about Chat System?
I just spent almost 1 1/2 hours being transferred from one chat agent to another, none of whom would or could resolve my issue. Then I was abruptly disconnected. No one should be treated like this. How can I call this to management's attention?
Need a Promotion Code for switch in Feb 2025
I wonder which promotion code I can use to claim a $200 gift card on VZ rebate center for a line I brought from T-mobile to VZ on Feb 17th, 2025.
Terrible service, next month I'll change company
The worst experience I've had is with this company. I tried to make a payment for my three lines, but only one showed up. I went to a branch in Orlando, Alafaya, and no one knew what to do. I just wanted to make the payment and ended up wasting four hours, and I’m still trying to make the payment with no success. I will…
Gut instinct
how do I go out and check numbers that have been called under my husband's phone and also text messages sent my instinct is that he is up to no good and I need evidence
Customer service
I contacted customer service because I heard there was a promotion at Verizon. I've been using Verizon for 15 years, so I knew about the 60-day restriction when you get new device. I’m soon being deployed overseas with the military, so I asked about how the 60-day restriction would work in my case. I told them I would not…
Customer Support
I must have the best Verizon corporate Store where I live because Dakota (Store Manager) could teach all of Verizon how to run customer service the right way. I know he wouldn't want to, bit he knows how to do it right at his Store. I can't believe Verizon has gotten so bad in its online and phone customer support again.…
Shout outs to helpful Verizon customer service employees is difficult to achieve
I couldn't find anywhere on Verizon's website to easily submit a compliment about particular Verizon customer service employees, nor any constructive feedback. Random inbound surveys don't cut it for me. I had issues with autopay and more regarding multiple Verizon accounts. The person I spoke with at 800-922-0204 at 9:30…
Question
How do I change my plan
Verifying identity
It was found that somebody had fraudulently gotten devices and activate devices in my name new service everything. Submitted police report do you think I did for AT&t stuff in Friday and it was found in my paper that I did not have to pay and I was not responsible for being. Now Verizon is not willing or does not want to…
email to txt/sms gateway not working consistantly
Trying to figure out if there is an alternative to vzwpix.com email to sms gateway since it seems to lose some messages and take days to forward others on to my phone? Thanks, Matt
Need An Executive Level Escalation Team Member to contact me
Dear Sirs, I have been a customer around 20 years. The plans I have been on for the last few years were changed in September 2024 and updated to newer plans but I was never told. Therefore my discounts fell off and my bills were increased $5 per line since you changed. You stopped sending me paper bills I was not aware…
Verizon Rebate Issue
Hello, I am a new Verizon customer, I signed up on 11/24th for two phone lines, and am switching over to Verizon Fios as well. One of the main reasons I decided to make the switch from a competitor was the offer for two $300 gift cards during sign up, if phones were purchased online. I did not receive these gift cards, I…
Customer service
I went into a corporate Verizon store for phone issues. Phone screen will go black and restart intermittently. Store confirmed I had insurance and told me to call Asurion- insurance claims to get a replacement phone, next day. 888-881-2622. Go through all the automated things, info, what is going on, finally get to a rep.…
Wont honor mistakes.
Has this happened to anyone. I went to the store today in order to exchange a pair of headphones. I noticed that the pair of Beats Pro Wireless Headphones were on sale. Apparently it was part of a different promotion and they wouldnt let me purchase them at that price. I guess in a round about way, I was more miffed about…
Can I cancel service if device isn't paid off?
Hello, due to some unfortunate personal and financial problems I don't know if I will be able to continue my service, but I still owe $499 on my device. I would like to just end the service if possible so I'm not really looking for any mobile financial assistance programs or anything, and am just curious if I return the…