-
becarefull
hi, with in 3 months i spoke to different verizon rep and most of time Verizon customer service change statements thats why always take snapshot for future reference. The date and time and name and have some notes. it will help you specially when they change the statement.
-
Undergrounding Communication Line
Hello, I'm an engineer working on a project in Montclair, CA where there is existing aerial/overhead Verizon line mounted on utility (Southern California Edison) poles that we will need to convert into underground installation. Some or all poles are to be removed if possible. Who should I contact (email and phone)…
-
$200 Online Incentive Switch to Verizon
I switched to Verizon on the 19th of February 2025 buying online due to the incentive that Verizon offered of a $200 to purchase accessories...or so I thought. I bought and paid for the phone online. Went and picked the phone up at a local store. I didn't get any help from Verizon even though I checked the little box to…
-
$300 Verizon e-gift card rebates?
In November 2024, I switched (3) family member accounts to Verizon and purchased (3) new iPhones on the Verizon website. There was a promotion that offered $300 Verizon e-Gift Cards for online smartphone purchases. This was a key factor in my decision to switch to Verizon. However... after purchasing the phones, I was…
-
Black Friday Promo offer
So wish I would have NEVER switched back to Verizon. I was told I’d get a $300 visa gift card per phone when switching to Verizon on 11/29/24, Black Friday. I got two phones & 4 lines. I texted my sales person from the Verizon store on 11/30 and asked the rep how to redeem and he said that it takes 14 days to redeem. I…
-
Data usage
Big difference showing in data usage between My Verizon account and the Verizon Family app (where you can restrict usage) Verizon account shows 2.18 gb on my son's line. Verizon Family shows 7.18 gb used. He is not using Mobil data excessively yet I have to keep adding more on the Family app. I believe the Family app data…
-
Nurse discount
I've been trying to activate the Nurse discount but whenever I sign in to the ID.me page, I receive a 'Sorry" message from Verizon. I've tried this for several days but keep having the same results. I've used the online Chat and Phone Chat, and have followed all the recommendations but nothing works. Why doesn't Verizon…
-
International monthly travel plan
Is the charge for international monthly plan per phone or per account ? We have 2 phones on our account. So would the monthly cost be $200 (2 phones)? Or $100 (1 account)?
-
The information you entered does not match our files.
Hello! I'm trying to access my account and get my device payment agreement and how much was left on my account before I switched service providers. I tried logging into my account through the MyVerizon app only for it to say my account (UserID) would need to be unlinked so I did. Now when I try to log in it just says that…
-
Unable to reach tech support or Sales Support
How can I get help without going to a texting link that takes me to robot agents who transfer me 15 times i have been in ivr loop for hours?
-
Verizon’s Promotions and Rebate Process
Hello Verizon Community, I’m writing today to express my extreme frustration with the way I’ve been treated during my recent experience with Verizon. I switched from T-Mobile to Verizon because of a promotion that offered free phones and rebates, which sounded like a great deal at first. But now, I feel completely misled…
-
Transfer Service to another Verizon Customer
Hello! My partner has offered to take on my phone bill, and wants me to transfer my line to his account. If I set up the transfer on the app, will my cell service be interrupted? We’re currently in separate states, and my phone is my lifeline. I’d still want access to the account as well, would I need to make a new account…
-
Samsung TV promo
Dear Verizon Customer Service, I am writing to express my dissatisfaction with the way my recent issue was handled regarding an error made by your employee. I was under the impression that Verizon would honor the mistake made by your team, but I have been informed that this will not be the case. This situation has left us…
-
Return Label for Google phone
Received free Google Pixel phone. Don't like it, never activated it. Have called Verizon 3 times to get return label. Each call was 20 minutes or longer. Each time I was told they would mail me a return label. Called on 12/17, 1/16 and 2/3. Still have not received a return label.
-
My Verizon Account
I'm trying to set up my account in My Verizon. It says I'm currently signed in as a guest. the last 4 of my account are 122e. Can I set up my account with this?
-
Customer service
I’m posting this today because I feel incredibly disappointed and let down by the assistance I’ve received from your customer service team as well as in store customer service. After recently dealing with a death in my family, I had hoped for understanding and support in resolving this matter quickly. Instead I feel that I…
-
Proof of Purchase
I have an old Apple iPhone that I need the proof of purchase from 6 years ago to be able unlock it so I can trade in to Verizon. I’ve been in store and spoken with them on the phone probably 6-7 times each. On the phone they keep promising to mail me something, and I never receive it. I know my address is correct on my…
-
Lost access to my $45 credit in my inactive account
I purchased my iPhone SE back in March/2023 from Verizon. Because the iPhone SE battery did not last longer than a day. I decided to switch my Verizon unlimited data phone service back to my Verizon Samsung A03. Before my six month commitment for the iPhone SE purchase, I chatted with a Verizon agent to ensure that I would…
-
POSITIVE CUSTOMER SERVICE FEEDBACK
Customer service employees, Florante (didn’t get last name) & John B deserve an award. Florante stayed on the phone with me, hopping between transfers for nearly three hours trying to turn Verizon refill cards into a credit that could be used to decrease the phone bill, as the wrong type of gift cards were purchased by…
-
All lines suspended
Good morning, I’ve been with Verizon for just a few weeks now and I went through a terrible time getting me and my girlfriend’s phone. Anyhow we finally got our phones and didn’t have to contact Verizon’s awful Custer service anymore . So, the other day we went it to add another phone for our daughter to the account. We…
-
Managed Networks
I have 3 locked managed networks on my phone that appeared about a month after I bought my new phone. I have been trying to figure out how to remove them for over a year now to no avail. I am curious, if I pay off my phone, I should have full rights/access to my phone correct? My understanding is that nothing should be…
-
Can't log into Verizon acct online without cell phone access
Verizon Techs: How does one log into their Verizon account online without a working cell phone. I currently do not have access to my defective Verizon phone which is being repaired. But Verizon, will only allow me to verify my login in through an SMS text message which I cannot receive. And Verizon calls itself a…
-
Did not receive gift cards for porting lines over
In mid December I switched 4 lines over from Xfinity and I was told I would get a $200 gift card for each line i ported over. I’m getting run in circles trying to get the gift cards. Every agent I talk to says they “submitted a form” and to “wait for the email” and that they “escalated”. I have screen shots of these…
-
Device payment
Was in the middle of placing an order was asked for just tax then got asked to pay full retail price with no explanation. Ask for spending limit review
-
How do I file a complaint with Verizon
It’s hard enough trying to contact Verizon for basic matters but now I would like to file a formal complaint to corporate. How do I do that
-
Why was I charged for a phone from Assurion?
As a 20 year customer, both home and mobile, I am thinking of leaving. I had insurance, Verizon sent me a damaged replacement phone from Assurion and I called. I was sent one that wasn't damaged and got charged. Despite more than three hours on the phone being transferred from agent to agent, no one could help me. I have…
-
explain why i have duplicate usage on data and sometimes in messages when viewing my account usage on line'
Why when viewing usage on data and in message details I am seeing many duplicates. its almost like its cloned
-
Sign in says my zip code is wrong
Help! I've forgotten my password, and to get a new password, it's telling me my zip code is wrong, but I know this is the zip code that I originally registered with. How do I access my account?
-
customer service reps
I have a complaint and Your customer service reps are not helping. The customer service that your company have now us terrible, Im trying to contact legal due to the issues that I have been having and you have people that dont understand what is being conveyed to them. I have been with verizon for years now. It use to be…
-
Free TV redemption issue
Hi, I ordered S24 ultra phone along with 4 other phones back in Dec, 2024. That time I was told that I am eligible to redeem a free Samsung 75" tv and I can redeem after 60 days of service and activation. Recently I completed 60 days and I do not see any option to redeem a TV in the my verizon app(under Make most of your…