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TERRIBLE CUSTOMER SERVICE
Verizon is failing at quality customer care. I've been trying to get help to resolve an issue for weeks. They told me today ON THIS COMMUNITY board that they cannot help business accounts. SEE the location for this issue MY BUSINESS ACCOUNT. And they are telling me they cannot help b/c they don't handle corporate accounts.
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Business account
We changed our email address associated with our business account years ago and trying to purchased a new phone to add on to our business. We had horrible customer service in getting one because of this. We were given a number to call to to no avail. So, one of our phones is no longer working and we are stuck without a…
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Quality Control Issues
I'm super frustrated and disappointed with my customer service experience over the last few days. I spent 9 hours on the phone on Tuesday. I am trying to find out exactly hours are documented that I was on calls to move 1 line from AT&T to our business account. The biggest issue is that they ported the 1 line to another…
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Fraud department
In October I received by bill from Verizon in the amount of + $13,000.00 when normally the bill is around $250.00 I immediate called Verizon and was connected to Fraud Department at that time it was discovered while our phone was in Ohio and showed incoming and outgoing call an hour later it supposedly was in Florida…
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Verizon Business and Loss of Customer Support
Purchased a business 6 months ago and had all the lines swapped over to the new company's name. Have spoke with Verizon several times with no assistance at the stores or on the phone. I have no access to manage the account, numbers, or devices. Once you acquire an business account with Verizon, the amount of customer…
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Filing a Complaint
To Whom It May Concern, 3 weeks ago a Verizon Customer Service Rep and Manager reviewed my account to find out I have been overcharged for at least the last 8-9 months by double and sometimes even triple. They immediately set in motion a refund of my last payment and a credit. However it was denied without communicating to…
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Verizon One Talk app not working
I just installed the Verizon One Talk Windows App (version 1.1) on a brand new Windows 10 machine. Whenever I try to start the app it comes up with a small window that says "Unable to Show Content". The rest of the message says "The client was unable to display any content. The client will exit. Restart the client and if…
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Worst company ever don’t go to Verizon
I just poured five lines from T-Mobile started a new business plan I spoke with the sales person his name is Christopher long and a supervisor is joe ordered didn’t came in time one of the phone was wrong which I suppose paid for it when I called to the supervisor joe to help he referred me to the store called the store…
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Twenty One Year Customer, Never Missed A Payment, HavecRegional Or District Manager Call Me.
Been having continual problems with your company's protocols and way of doing business. I am a professional, a senior who treats people with respect. Things have changed drastically the last few years with your company and the customer is paying a huge price for poor quality customer service and low quality loyalty…
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Switch from a Business plan to a family Plan
Can I switch our Business account to a Family plan.
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I have been dealing with a problem with billing for days
I have been on the phone for hours over the past few days and nothing has been resolved. i had horrible guidance from your support service people .
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Asurion Warranty Terms unclear - Asurion reps unable to help
I currently own a Pixel 4. I don't care for it at all. The only reason I bought it is because it is a Dual Sim phone and when it breaks Asurion will provide me with a Dual Sim replacement. I was told if I purchased an international Samsung S8 and broke it that it would be replaced with a single sim because Verizon only…
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Contacting Verizon
I recently moved my phone from a Verizon business account to a prepaid account. In between I had to move the number to my girlfriends account. her account is being charged and early termination fee. The ETF is stemming from a contract from my business account - but that contract was reset and I was assured there would be…
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HOURS Wasted!
I was given a Samsung Tablet as a gift for my birthday. Now Verizon is trying to charge me a buyout fee of almost a $100. I can't get them to take it off of my bill even though they acknowledge it's a mistake. I have spent countless HOURS on the phone trying to get this resolved. The last time I was on the phone with them…
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Unable to access portal
I cannot access the business portal because I know longer have the number they would like to sedan the one time passcode to. I’ve been trying tp resolve this with Verizon for over a month without any luck.
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Complaint for Business Account -- Who to Reach Out To
Who can I contact to get assistance with my business account. I have been trying to place an order for new equipment for well over 2 months and I have yet to be able to successfully get the order shipped. I first tried calling Verizon to simply place the order over the phone. I keep getting the "automated" attendant who…
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Customer service horror
Monday November 16, 2020 call with Josh at 800-922-0204 Josh: “Here is what I can do with the order I can cancel this and you can just go to a store that has stock for the devices that you would like to purchase.” Me: I asked him if he needed the store address where I wanted to pick up the phones. Josh: “No need because…
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how do you find out if verion offers you place of work a rebate ?
Looking to see if Verizon offers the place i work at a rebate of some kind.
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$200 SWITCH REBATE
I switched from AT&T to Verizon when I saw that there is a $200 rebate if I buy an iPhone XR. I switched onto my mothers account so that we could have a family plan. The manager of the store sold me the under the condition that I would recieve the $200 rebate in the mail. I sent in the rebate request to the rebate center…
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Can't register account. Says my account number is either ineligible or not valid.
Trying to register a business account. Our monthly invoice tells me to manage my account at vzw.com/mybusinessaccount I try to register using my account number, but when I try to, it says it's "either ineligible or not a valid account number" I tried looking on my invoice to look for an "invitation code" but not finding it…
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Month In Advance Charges and Others
Recently updated business lines to Unlimited data and added two lines, however, now ALL PREVIOUS DEVICES plus two new lines on this plan are now charged a Month in Advance Charge. Why?!?!? Also I have seen no common sense explanation for PAYU MB With EVDO charges. What is it, and why the charge? This account has been…
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FaceBook Messenger the only way to chat with Verizon?
Why is Facebook messenger the only way to chat with Verizon support?
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FRAUD DEPT COWARDS
I am so fed up with Verizon so-called fraud department I sit here and have a normal account setup for my business and everytime I call in for a question it seems like I'm getting incriminated for something now dealing with this since last October my account keeps getting shut down for fraud I talked to them and they tell…
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No one will speak to us regarding our account
Our business has many lines with Verizon, and have had them for a long time. We have been trying to reach Verizon Wireless with questions about our data usage. Every time we call, it's a different story as to how many admins are on the account. People that have had admin access are denied any information. No admins have…
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Why cant I see my other devices texts
Why cant I see all of my devices texts through my account if I'm the account holder?
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Verizon Credit Charge
Just a few days ago, I was notified by Experian that Verizon had filed a "Collections" report against me for $362 from Jan. 2020. This hostile action by Verizon has reduced my credit score by 50+ points! To make matters perfectly clear: I am a current Verizon customer. I have paid every bill that Verizon has ever sent me.…
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Minutes under my plan?
I recently signed up for what I thought was an unlimited business plan under Verizon. There have been NUMEROUS issues with this account since I have opened it, both with the Verizon employees on-line who NEVER call back when the call is dropped after and hour or more on the phone with them, even after numerous promises…
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WCTP - Not sending to Sprint users
My company uses Enterprise Messaging to text message. Currently using WCTP and text messages send to Verizon, AT&T, T-Mobile, every carrier is fine except Sprint. If we send a text out to a Sprint user - they do not receive the text. According to Verizon, this is supposed to work for all carriers. Anyone have any knowledge…
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Business Account - Assumption of Liability
Verizon, We have a problem. As of recently, I am a new Verizon business customer. Unfortunately, ever since, I have been plagued with one headache after another. For starters, I was forced to spend nearly four hours in the Verizon store attempting to get this new account created and my number ported in from T-Mobile. The…
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Getting Out of Contract And Returning Phones
I switched to Verizon in December because I was being offered a better deal on four lines. I was with AT&T and Verizon offered a $100 savings a month. Since the contract was signed I’ve had nothing but trouble. I was billed incorrectly leading me to pay MUCH more than I was paying AT&T. Double! I have been on the phone…