Account Activation
Set up and Go Fee
Extremely upset with the service. They charged fees we were unaware and when asked for explanation we got taxes, set up, & down payment. However, according to the papers I have there was no down payment for my phones. I also expressed several times that I could set my phones up at home and the salesperson did not allow me…
Unable to link service
I tried to proceed with the link service after logging in to the account, but even though I entered the phone number correctly, a message appears asking me to enter the correct information.
Identity verification On Order
I just made an order online and thought everything was going good when an email came in. This email asked me to provide identity documents to verify my identity and take my order off hold. Well I attempted to do so on three different browsers(Firefox,chrome and edge). It never got any further than front of myID being…
Unable to link service
I've been unable to link service to my account. I only have an account number. Whenever I call in, they say they'll send me a letter. Sometimes this happens, but it has information missing. I'm in an endless loop here. I want to set up autopay to not get constantly dinged with service fees or have my service cut. Can…
Port from Spectrum Mobile
On Tuesday, I transferred to Spectrum because they informed me they could provide the exact same service coverage, services but at a lower price. I have been with Verizon for over 20 years and my bill continued to increase. On Wednesday, I discovered they could not do dual lines on one device so I had to cancel and port…
Recovering my old Verizon phone number that isn't in use?
Hello - I had service with Verizon for many years on my number, I ported it out to Tmobile after a number of customer service issues and later I had to leave the country for 2 years so it was disconnected. I call the number and it has the Verizon not in service message so it isn't being used by anyone. Can I reactive that…
straight talk to Verizon -- cannot activate cellular
I'm about to throw my own head through a wall... I'm switching from Straight talk to Verizon because Verizon had the better phone deal, despite me being a customer of ST for over 7 years, but that's beside the point. I have the physical device -- booted it up great, transferred everything from my old phone perfectly --…
Verizon needs to pay attention to its Fraud Prevention team. They are killing the business!!
I went to a Verizon store in Charlotte NC to get myself a new device and a watch as I am planning to switch from their competition to Verizon. The store rep created my account and all but could not match all the promotions they have online and cancelled my order (apparently did not cancel the numbers associated with the…
New iphone the new number cant be assiciated with my MyVerizon Account because its a corporate #
I just got an iphone and new service with a new #....when i go to associate it with my MyVerizon account it says its a business number. When I was able to talk to someone they said they couldnt do anything because its a business number and i was transfered and hung up on...when I went into the verizon business center today…
No access to my verizon
I cannot access Verizon online account with message "Your My Verizon online account was created successfully. You’ll get the full Account Owner experience after you activate your device. " Tried to use phone number to login, but got "The User ID/Verizon mobile number or ZIP code doesn't match our records. Please try…
Phone has now been activated. Still unable to contact Verizon online nor from my phone.
I visited the Verizon store today. The agent spent only 2 mninutes to activate the account. (I had been struggling to do that for 2 days.) I've now wasted another 30 minutes uncessfully trying to ask a question. It's giving the same message as before, "invalid order number". I can't imagine that I need to return to the…
Unable to acctivate my account
It doesn't recognize either my phone number or my email address. If possible I'd like to chat with an expert. Thanks for your help, RaininSpain
Unable to activate Verizon account
I'm a new Verizon customer, trying to activate my account. The port-in process has reached the point where it is asking for my gmail address, but none of the options match my gmail address format. I had been a Verizon customer several years ago. Perhaps that is the reason for my present problem. My gmail address is [email…
Unable to Link Phone Number to Online Account
I recently ported over my phone number from AT&T to Verizon. My phone is fully functioning on the Verizon network with the SIM card that I received in the mail. I am not able to, however, link my phone number to my Verizon login. I keep receiving this error.
Need help learning when my account will become active
4/29/2025 I purchased a plan for my phone yesterday. I need to know when the plan will become active, so that I can cancel my current plan with my current provider. But I can't find a link or button on the Verizon website for that. I was unable to learn how to obtain the order number for my purchase. All of my search…
Link account
I created a Verizon account to set up my new home with internet, when I try to log in to my account I am being asked to link my account and none of my information is available.
Reactivate old landline number
I'd like to reactivate and use an old number from my childhood. It is a local number from a small community in Vermont. It doesn't not appear to currently be in use, and no one else seems to have used it since my parents let it lapse. Does anyone know how I can purchase this number from Verizon, or reactivate it with…
Cannot activate new phone
Hi - I can't activate my new phone because my old phone is broken and it won't receive verification text messages from Verizon. I cannot sign into the Verizon website, because despite knowing and entering the correct password the site insists on sending a verification code to my phone, which I can't get. I understand that…
Can't find transferred phone number
I recently worked to transfer my phone number from my previous company's account to my personal account; however I now cannot find my number with my account online nor on the app. Can someone help direct me toward my missing phone number? Thanks!
Verizon can't / won't allow Activation for Sumsung A15
Ordered a new phone on the Verizon website and received it yesterday. Could not get it activated so called support. I was told it is locked probably because it wasn't scanned before they sent it to me and nothing they can do other than go to a Verizon store. Did that today but not every Verizon store is a Verizon sore I…
Acct Management
I recently opened a business account for my company and cannot access the manager. I've called, left my number to no avail. It all started because I wanted to setup auto pay because I'm tired of having my service cut on or before the due date. Finding help is a bit too much. I had a higher respect for Verizon over all…
LINKING ISSUE
New customer. New phone number issued. No matter what, the new account will not link in the my Verizon app. No way to see anything in the account, set-up discounts- NOTHING. 3 hours on phone and chat. It's honestly a wonder they stay in business. Customer service as we all know, does not care a bit. I have only gotten help…
Trying to transfer 2 phone numbers
I have been trying for 2 full days to transfer 2 phone numbers. There is only phone calls or live chats. The people on the phone are impossible to understand, the live chats continuously disconnect or people transfer you and you have to restart your conversation. I’ve been on the chat for 12 hours today and 6 hours…
Need my account number
I am a new verizon customer and I do not have my account number. when i try to set up my online account using my phone number it does not recongise it because my number has not been transfered to verizon yet. what do i do?
Porting Number from Google Voice to Verizon
I’m interested in porting my Google Voice number to Verizon as a 2nd line on my iPhone. My Google Voice number is my business line so after reading the porting process, estimated times for the port to complete successfully, I’m apprehensive on making this change - I can’t have this line down very long. Has anyone had any…
Identity verification issues
I bought 2 phones (financed) and a plan for both of them, I went through the credit application which was approved and all of my info was provided including ssn, I then paid the $200 that I had to pay up front which should cover first month right... Well I then completed the identity verification 6 HOURS AGO and have not…
Rebate Cards
On February 17th we moved our phones from AT&T- who I was happy with, but due to my husband job we need something that allowed him to getter better service at work. Now my bill is $80 higher then it was with AT&T, my service is bad at work and AT&T is threatening to send me to collections for 1800 that I don't have because…
Unable to initate a chat with a tech support
I now have two defunct phones. The first is my busted pixel 7 pro that I had a replacement sent for. The second is my warranty replacement that has an inactive sim. My old phone is now inactive due to the tech coach "activating my new sim" but now neither works and can only CHAT with a tech coach from my pc. The chat…
Verizon port in failed and no one seems able to fix it '
My son has lost access to his phone number after a failed Call center folks can't help and the local corp store refused to help I started a complaint and the chat died while waiting for the person to came back How do I exercise the 30 day cancel op than and get his number back on TMO?,
IPhone 16 Pro Max Not Activating from the iiPhone 12 Pro Max
After FIVE 3 hr DAYS at Verizon to get a new iPhone 16 Pro activated from an iPhone 12 Pro Max I remain continually in an experience somewhat like being stuck in a place being engulfed with flames while Verizon Tech Support in horns and pitchforks laughs while the inability to activate scene continues to loop and I’m…