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Any solution to Apple One issues?
I've tried signing up for Apple One many many times with no success. So today, I decided to see if a chat rep could get it working. Nope, though I did get closer, made it to the point of it telling me; This phone number could not be verified for this subscription. Contact Verizon for help. Since I've already contacted…
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Cannot Register my Apple One Perk
I recently switched from the Play More plan to the Unlimited Ultimate plan. I added the Apple One perk, so I am enrolled. However, I cannot get to the next step to register and actually activate Apple One to use it. It has been 4 days now and it still says pending. I have talked to multiple live agents as well as the…
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Cannot receive Facebook 32665 short code sms
I am unable to receive short code messages from Facebook 32665. These are required in order to log in to facebook. I have checked and disabled all spam blockers, but I'm still not able to receive short codes. I also can't send commands and receive a response from 32665 ie. fbook, on, fb, etc. Please help-- I can't use my…
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Transferring text messages to an email address
I’m trying to transfer text messages to an email address. Does anyone know how to do that?
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25 YEAR CUSTOMER
This is my story from a Verizon location in Eugene, Oregon (Coburg Rd location) and subsequently Verizon customer service. DO NOT BUY A PHONE AT THIS LOCATION!!! I originally reviewed this story positively, 2 years ago. I commended them on their customer service. Then came the end of 2024 and I needed a new phone. I…
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apple one family plan is operate by Apple or Verizon?
I have five family members but one is not use Verizon service, can he join the plan?
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Not able to open websites and watch videos when WiFi is turned off
Help everyone. I have an #iphone16 and have #verizon as a carrier. My phone is new to me after upgrading from a previous version. I’m noticing that my cellular data seems to have been affected. Not sure when it all started but for whatever reason now I can’t seem to connect to certain websites or watch videos when not…
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Growing list of Verizon connectivity issues
I have had a growing list of problems with Verizon. I have checked both my at home providers for wifi (which has changed from Centurytel/Brightspeed to Spectrum), called Verizon customer support and have reached out to Apple multiple times. We are a family of Apple users with different devices, living in different…
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SOS Mode
Why does my phone keep going into SOS mode and dropping calls. This has been happening for months now on all our phones. We have had verizon for years and no issues, then the last few months. Sos mode all the time. I am tired of having to go into airplane mode and out or turn my phone on and off. I do not want to reset my…
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Lose Valued customer discount if upgrade through Apple?
Will I lose my 20 dollar Valued Customer discount on my account if I upgrade my phone through Apple instead of Verizon?
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Locked iPhone 7
Hi I just bought an iPhone 7 but it’s locked and I’m in a country that doesn’t support Verizon please help how can I unlock it
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Verizon Customer Service
I am drained from the amount of effort it took just to fix an account owner issue. We had a plan and the account owner left so I wanted to make myself the owner or make a new account. But I had to go through so much trouble. Here log of what happened: started call customer service-told me to go to store store-told me to go…
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Issue with iPhone 15 promax Not Unlocking After 60 Days
Dear Verizon Customer Support, I hope you are doing well. I recently purchased an iPhone from the United States and activated it with Verizon. As per Verizon's policy, the phone should automatically unlock after 60 days, allowing me to use a SIM card from a different carrier. However, despite the 60-day period passing, I…
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Trade-in cancellation stuck in pending. IMEI not available for new trade-in order
I created an order for a new Iphone 15, which involved trading in my old Iphone 12 for $1000 in credits. The order was cancelled, which should have cancelled the trade-in submission. The trade-in submission still shows "Pending" for over a week. This is not allowing my Iphone 12's IMEI number to be used for a new trade-in…
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Using eSim
Hello, I have an Iphone SE with an eSim that I use for work. My personal phone is an Iphone 16e. When I am at work I have to carry two phones to stay connected. Can I set up the eSim on my work phone (Iphone SE) so that it will also receive personal calls. AND Can this be done at no cost?
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my phone is locked but the customer service says it unlocked
my got my iphone 16 pro by the end of last year, and after 60 days the phone should be unlocked, yet when i check the setting of my phone, it says its locked. with the poor customer service i cant trust the agent how can i make sure that my phone is unlocked because i am flaying out the US and i need to make sure that the…
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Customer Service Problem
I called Customer Service last Friday and the agent outlined several things he was putting on my account to rectify a situation I had recently and then to make things better more economical on my plan which includes 7 business lines. Just as he was finishing, we were suddenly disconnected. I called back and a different…
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iPhone Purchase
Here is some advice...DO NOT purchase an iPhone through Verizon. Get it through Apple. In early July I received an offer from Verizon that I would receive $600 to trade in my iPhone 12 for an IPhone 16 Pro Max. So I visited a corporate store and consummated the deal. A few days later my new phone arrived, I transferred all…
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Past call logs!
When glancing over the call and text history I noticed whenever my husband calls me his number will call his own line that very minute on many occasions. Can anyone help me out as to why I’m seeing this? It goes: 7:07 PM my # Incoming, CL Jan 24 7:19 PM My number Him calling back Jan 24 7:19 PM His ## Incoming, CL It…
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Printing text messages
How can I print my text messages from a certain contact? I need the entire conversation printed.
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Credit Card insurance claim
I am trying to file an insurance claim for a broken phone through my credit card. The credit card benefit service is asking for: * A copy of a diagnostic from an authorized service center stating what is wrong with the product and whether it is cost effective to repair it. However, I turned in the phone to verizon already.…
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Rebate
I have been with Verizon for at least 20 years and in April my partner who was with ATT and I went to store I wanted to upgrade my phone while there she asked about his and we said we still owe $275 on it with ATT so she said well Verizon will pay that with a rebate and we are like oh wow really? So long story short I had…
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Just want to know what’s happening so I can fix it
So I placed an order with my cash app card and it says payment declined so I updated my payment method and it still said declined it took the money twice but it won’t ship my order I am so confused if the payments going through how is it declined do I need a credit card not a debit please let me know so I can resolve my…
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iphone not receiving calls
My iPhone 16 pro has only sporadically received incoming calls since I upgraded on launch day. I've tried everything under the sun to try and fix this - including: * reset network settings * fully resetting iphone and not restoring from backup * new esim * calling Verizon support and resetting plan, wifi calling, and other…
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60 day unlock question
Hi, my phone is currently locked to Verizon but is scheduled to be unlocked soon. I'm currently in a different country and have my Verizon eSIM active with calling only (no data, no TravelPass) But I have WiFi. Will Verizon still be able to push the unlock??
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Fraud Department
So I recently purchased 2 IPhone 16 plus for my son and soon to be wife, and when they received the phones, they had no service on them. I called the fraud department multiple times last night and even this morning to verify my info over the phone countless times and every time they tell me "sir, due to the information you…
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iPhone 16 Pro Max
I want to buy an iPhone 16 Pro Max 512GB
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Delayed iPhone 16, 16 Pro and 16 Pro Max
I have been a long time customer of Verizon, with 3 lines currently. I am upgrading all 3 lines to the new iphone 16s, and ordered 3 different models (16, 16 Pro and 16 Pro Max). I pre-ordered the new iphones on 9/16. The order confirmation had 3 different estimated delivery dates: 9/20 for iphone 16, 9/27 for iphone 16…
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Apple
I bought a mobile phone in Hong Kong, but I couldn't use it. It prompted me that I was locked in Verizon.
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Horrible Experience
Verizon customer service is the worst. I mean the worst of the worst. I thought Cox & AT&T disrespected their customers and then I tried Verizon. From the start the experience was a convoluted mess of online sign up, dropped chats, dropped calls, new agents, different promotions, and still not getting it right. I am…