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Support with bill
Harry from New Jersey has a unique way of problem solving and understanding. Such a great help and personality. Answered the phone upset and hung up in a good mood. Went above and beyond to make sure I was satisfied.
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Customer service
I recently had the pleasure of working with #Rose in customer service. She helped me upgrade my lines and order a new phone. She was pleasant, knowledgeable and did everything she promised to do which included calling me back on the agreed upon days. Couldn't have had a better experience.
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Unable to get group texts
I am unable to get group text messages specifically when one of the messages or one of the phones is an android
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Late Voicemails
I have a delay in Voicemails showing up on my iphone 14 pro running 17.4.1. Sometimes days late. Dangerous for my job. Any suggestions other than checking VM manually?
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No Update on IPhone 17Pro Shipping
I ordered an iPhone 17 Pro on Oct 8th, it says the shipping date is 10/17, today is 10/30. It has not arrived nor has the shipping date been updated. I reached out through the Verizon help in which I chatted with 8 different reps which said they can not look into the details of my order, which doesn’t make sense to me. I…
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Spam text message reporting on iOS devices with iOS 26?
With iOS 26 and Messages app, I see that unknown text messages go to the “Unknown Senders “ folder. And I just discovered if I hit Delete, I get a notification that I can delete and report spam, and it shows it gets reported to both “Apple and Verizon” (or Apple and carrier if I try on an older text message). Does this…
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T-Mobile wants to authenticate my eSim on my Verizon iPhone 16 Pro
This morning my iPhone showed a flag under General>Settings. It was a T-Mobile message prompting me to authenticate my eSim with them. I am a Verizon customer, why is this happening?
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Late Voicemail delivery
For the past month or so, I am receiving voicemails DAYS after they are left. Yesterday (Saturday), two Voicemails from Thursday hit my iPhone 16 pro. This also happened a few weeks ago with another voicemail. They were both business related voicemails and will delay my reply to customers. I am on the most recent iOS.…
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I accidentally deleted my esim
I accidentally deleted my esim and my phone is not unlocked, what should I do?
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A month and a half of runaround in Cheektowaga (Buffalo), NY
I’ve been with Verizon for 2 years now without any big issues—until now. Mid-September, my employment situation has drastically changed for the worst, for me. Unfortunately, I had to keep changing my payment arrangements because of it, and still wasn’t able to cancel, even if I had one more day to change it. Trying to…
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Customer service
I’ve been calling customer service for my order status (iphone 17pro max) and no one at the store and over the phone can’t process my payment. The people don’t know what they’re doing they have, switching me from departme to another department just because they can’t procees my payment in order to get my 2 phones shipped.…
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17 pro max order complications
Placed an order for 2 17 pro max and one pro on September 26th…today I’m told order was cancelled as it was supposed to ship but my pymt method declined…after 4 hours on the phone w Verizon it was declined because their fraud department held the order and ended up kicking out my pymt method so it blocked the order and…
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RCS waiting to activate
Is anyone else having this issue? My messages app on my iPhone is stuck at “waiting to activate” under RCS. I’ve spent days with Verizon support and 11 hours yesterday including 2 at a Verizon store. Still nothing. Verizon support is no use. I can’t send or more importantly receive most messages from Android users. I’m at…
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iMessage activation
Hello. Last night, my mother and I just ported over our phone numbers from AT&T to Verizon and set up our new iPhone 17 pros. Everything seems to work and we have service, however for some reason my phone won’t allow me to activate iMessages using my phone number, and it’s only activating using my email for my apple…
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If my wife sends me an SMS message it's blocked but iMessages go through fine. How to fix on my end?
If my wife sends me a text, she receives this message: you have been blocked from originating messages to [my number]. If she sends me a message via iMessage it comes through fine. Obviously I have not blocked my wife's messages. And, I am sure I am missing messages from other people and companies which is a huge issue.…
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Delayed voicemails pixel 9 pro
Voicemails are delayed 12-24 hours on my Google Pixel 9 Pro. The Verizon store rep said it is a Verizon issue but the 3 other phones on my plan get voicemails timely.. I have tried everything & still have the problem Thinking of switching carriers as Verizon provided no relief.
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Add second phone number to iPhone 17 pro
iPhone shows cellular and wi-fi connection in upper right corner. When I try to add a number from an old phone which is still active, phone says I’m not connected! Thank You for any help
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IMEI Blacklisted
I have an iPhone 15 Pro Max bought in Finland. The phone was subscribed to from Verizon, which was owned by my sister, she lives in the USA. When I arrived in Finland in the spring of 2024, I informed my sister that she would inform Verizon that the subscription could be canceled because I no longer needed it. My sister…
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Request for Assistance with Unlocking iPhone
Dear Support Team, I hope this email reaches the appropriate support department. I received an iPhone as a gift from a relative in the USA. Unfortunately, the device is locked. When my relative purchased it, he was unaware of the unlocking process and assumed it could be easily resolved in my country. However, I have tried…
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RCS MESSAGES
Can’t text androids, RCS keeps saying waiting on activation, I did everything possible to fix, nothing works
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AirPods Sound Distortion on iPhone 16 Pro Max Calls (Metallic/Robotic Voice)
Hi everyone, I’m having a persistent issue with my AirPods only during phone calls on my iPhone 16 Pro Max, and I’d like to see if anyone else has run into this with Verizon service. Here’s what happens: * The problem occurs only on my iPhone 16 Pro Max. * The other person’s voice sounds tinny/metallic, laggy, robotic…
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Call forward single number
I want to have all calls from a certain number forwarded to another phone on our plan. For example, when Phone Number X calls phone A, the call will forward to phone B. All other calls to phone A do not get forwarded. Any way to do this?
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iPhone 17 pro max back order
I ordered the iPhone 17 pro max on 10/08. I paid for two day delivery and it says estimated ship date is 10/24? Havint got any updates either since I ordered. Is shippment on time? Will I get a refund on the 2 day shipping?
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Change to default voicemail greeting not working
I have the new iPhone 15 Pro and I am trying to change my voicemail back to the default greeting from custom and it will not let me save it or change it from the Greetings section under Phone settings. I also do not have an option to change it to default when dialing *86. Whats going on and why can’t I change it to default?
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Tempted to cancel my purchase expecting iPhone 17 Pro Max phones since 10/17
I converted 5 phones numbers over to Verizon on oct 3; 3 were for my kids and the phones were available in the store inventory for them to receive that day. Two phones (mine and my wife's) were iPhone 17 Pro Max phones that were backordered. My receipt says delivery due by October 17; It's October 22 and I've received no…
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Verizon offer timed out
This is really directed Verizon since there is no direct way to talk to someone who can help. Who ever controls promotions and offers. As a long time customer, I have had a frustrating experience trying to upgrade an iPhone. Short story is there was a delivery problem so I was forced to cancel the order. Now I want to…
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iPhone 17 Pro Max
The last few days have been rough! I initially placed an order for a iPhone 17 Pro Max on 10/11. It showed it as a Backorder with a ship date of 10/24. I figured if I could find it in-store, that I'd just cancel and go pick it up from a store. Whether it be via Verizon or an Apple Store. Lo & behold! I found an Apple Store…
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Cannot View current usage
I always have been able to view current usage and I can't view current usage for minutes or messages anymore. This started a couple weeks ago. I've been able to see calls and messages in real time. Now the website shows 0 minutes, 0 messages for both lines for the entire current billing cycle. I can only access the info…
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Unacceptable communication and financial loss
My phone went into SOS mode for hours, and I spent a long time troubleshooting and calling customer service, only to have my calls drop twice. There was no resolution. It wasn't until I got home and saw a news report that I found out about a massive power outage in the area. Verizon's failure to communicate a major outage…
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Request to Unlock My iPhone
Dear Verizon Support Team, I bought this iPhone from a third-party seller outside the U.S., so I don’t have the original Verizon account or receipt. The device is clean, fully paid off, and not reported as lost or stolen. I just need to have it unlocked for international use, as I’m currently living outside the United…