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Latency spikes of ~80 ms in verizon hop: lo0-100.NWRKNJ-VFTTP-354.verizon-gni.net (74.102.79.1)
Hello, I'm writing to report a persistent issue with high latency spikes (jitter) that is severely impacting my online gaming experience. I am a Fios customer in the New Brunswick, NJ area. I currently have a 1 Gbps plan. I did several runs of PingPlotter test to diagnose the source of the lag, and I've attached the…
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Final Bill
I disconnected my service with fios and received my final bill. I have an email regarding the final bill literally from a couple days ago, but no matter where I look I cannot find out to pay it. If there is a rep here who sees this message, I would just like to pay my final bill. It seems like many other people are having…
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Outage
Just wondering if anybody else has no fios in langhorne PA
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Verizon box on house but Verizon says no services at my address
there's a verizon box on my electric meter but verizon says they don't offer any services to my house so what is this box for and can I get internet form verizon?
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FIOS Availibility
Hello VZ, I'm looking to speak to someone about #FIOS availability. Service has been rolled out to 01588 however your system says it is not available for my address. There is currently a TAP/DROP 3 poles up from me. So I can't see a reason why I can not get service Thanks JOHN
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How to submit a case for a new shipping label
Hi have been trying to get a new shipping label to return my wifi for over 4 months now. What told about 10 time now that a shipping label was sent but still have received nothing. Any help would be greatly appreciated.
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Gigabit Fios Slows Down Every Few Months – Ongoing for Over 10 Years
Verizon, I need help with a permanent solution. I’ve been a Fios customer for over a decade. When my Gigabit service works, it works great. I get over 900 Mbps upload and download, and it's rock solid. But the problem is that every few months, sometimes as soon as one month later, my download speed drops to under 200 Mbps.…
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Does anyone have an email for Verizon Fios Customer Service or Exec Offices?
I just wasted an hour of my life on a Verizon Fios Chat trying to get information about current plans available to decide if I'm going to keep my TV service and equipment on the Fios platform. At this point I think the answer is "no." The customer service person named "Sunny" didn't answer my questions and tried to upsell…
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E3200 not connecting to pc via ethernet
I have been using my pc with an Ethernet connected to the WiFi extender for over a year without issue. Recently it stopped connecting to dhcp and won’t connect to the internet. The lights on the extender all display it has internet connection. I have tried multiple cables. I have cleared dns and all ipconfig commands. Any…
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Fast ticket
how do i make a fast ticket
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Latency spikes at Hop 2 (lo0-100.NWRKNJ-VFTTP-354.verizon-gni.net)
Hello, I'm writing to report a persistent issue with high latency spikes (jitter) that is severely impacting my online gaming experience. I am a Fios customer in the New Brunswick, NJ area. I currently have a 1 Gbps plan. I did several runs of PingPlotter test to diagnose the source of the lag, and I've attached the…
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Cr1000B connection drops
Does the newer CR1000B router have the same problems with internet connection drops that the CR1000A had ?
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Keep getting the spinning connection while streaming on Samsung Smart TV using Fios.
I keep getting a spinning connection when I am streaming Disney or YouTube on my Samsung Smart TV. I'm using Verizon Fios on the CR1000B router and eero Pro 6E. Are there settings I need to change?
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CR1000B and eero Pro6E-- Which should be in Bridge Mode?
Which should be in Bridge Mode? I have the Verizon CR1000b router and the eero Pro 6E.
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Remote management (TR069) parameter change & reboot at 8:57am??
My CR1000A reboot unexpectedly at 8:57am EDT today. A check of the log shows a bunch of TR069 remote management configuration change requests, followed by a reboot. Seems odd that this happened during the day when the network is in use rather than over night. I'd like to ensure that these changes are legit -- is there a…
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Cat 6 cable Brands
I want to run a longer cat 6 cable from my ONT to my mesh router …. Going to use SouthWire Cat6 23/4 CMR ethernet cable.. Anyone use this brand if so what were the results?
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$400 Promotion
I purchased 1 TB wifi with Verizon, partially to receive the $400 Samsung device credit at Best Buy. I ordered a TV and when it arrived the size was not appropriate. Within the 15 day Best Buy return period, I have been trying to exchange the TV but I am not getting the $400 credit back. I have spent hours and hours with…
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Slow uploads on external tests — possible peering/routing issue?
Hi, I posted about this issue a month ago, and I’m still seeing the same problem. Verizon’s own speed test shows excellent symmetrical speeds, but third-party tests show much lower upload. * Verizon speed test: ~945 Mbps download / ~904 Mbps upload * Speedtest.net: ~920 Mbps download / ~224 Mbps upload Download speeds are…
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E3200 extender(app says “paused”) / Cr1000a
This all started when my 8 yo TV was getting slower & slower & lost the guide & on demand functions one night. At that point I decided I needed a new TV & also went into Verizon app to see if equipment was working right. I’ve had Verizon TV/internet for about 7 years with a set top tv box, a router (in basement) & and…
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10 years ago told fios was commingle still not available
Around 10 years ago I was told by Verizon fios was coming and until I canceled my land line earlier this I go ads in the mail every month about fios being available. Website says not available and calling verizon they also say not available. What gives Verizon meanwhile I have to use satellite internet because there are no…
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IPv6 not being assigned to router
I have suffered through hours of trying to get assistance with this, but I am being told it is my routers issue. I have a IPv6 capable router, Linksys MR7350. I have gotten confirmation from Verizon chat help that it is turned on in my area. My router isn't getting assigned an IPv6 address, which is causing some IPv6 only…
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Verizon refuses to bury the Fios cable
I’ve been getting the run around for over a month and 40 hours of phone calls and chats. Verizon refuse ls to come out and bury their Fios cable. I urge people to stay away from getting this service until they get more competent. They refuse to finish the services that you are paying for and will give you every excuse in…
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Connectivity Issue: Tracing route to pool-70-106-196-245.clppva.fios.verizon.net [70.106.196.245]
I have a web site hosted at MochaHost, I have been experiencing connectivity issues that started on Aug. 29, 2025, I cannot access anymore my website, email and database server because of a Verizon's connectivity issue. Below is what my website hosting technical support provided to me in their investigation. I believe it…
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Fiber Optic Installation
i am new FIOS customer, switched from Optimum. Verizon sent a Tech and Contractor, Fletcher Kramer to install lines. contractor installed fiber optic line with cable buried only 6-8 inch below grade without conduit. I am a professional engineer and it makes no sense to why this contractor would burry fiber optic cable…
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Very Peculiar Connectivity Issue with PS5
I'm experiencing a very peculiar problem with my Fios Extender. I had Fios Installed 3 years ago along with one Extender. The main Router is in the basement and is connected to several ethernet cables that are connected to various ethernet outlets throughout the house. The Extender is connected through an ethernet cable…
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Re: Wifi Calling Issue on IPv6
@pnc447 @Nealwald01 @l116991 @MetalMinded13 @l116991 @btar @calvotj Engineering has responded, but unfortunately, they claim to have investigated and haven't been able to identify any issues. It’s a disappointing and frustrating result, especially considering how long this has been going on and the ongoing impact on us as…
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I need my internet cable buried - It is across my neighbors yard - he needs to mow his grass????
PLEASE come bury the Fios cable. It has been over a month. It runs across my driveway, and I have to drive over it at least twice a day. My neighbor would like to mow his yard, but the line is along the grass. I have multiple orange flags along my driveway, sidewalk, yard, and neighbor's yard. It looks awful. I accepted…
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$400 Samsung Promotion at Best Buy - READ THE FINE PRINT
I am extremely disappointed with this "offer" that was presented to me from Verizon when I was debating about whether to purchase FIOS 1 gig plan. I was told it came with a $400 discount code on Samsung products at Best Buy, which was amazing to me b/c I had just moved into a new house and needed new appliances. I was told…
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2GB Fios available in Harrisburg PA area yet?
I have the one gig every time I call in nobody even knows about a two gig when I talk to them on the phone or chat
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Low hanging wire ripped my bike and bike rack off my car
Hi, Please help me get in touch with the right person. I was driving down a residential street and a low hanging wire ripped my bike and bike rack off the roof of my car. Thanks, Chris