-
verizon wifi and Starfish app and devices
Starfish smart devices and fios not working Starfish devices will pair to the router, however the device will not respond to commands. On/off, dim etc. Is there a setting in the modem that needs to be turned on or off to allow these commands to be executed via the cloud
-
ipv6 major outage 2025-07-30
Anyone else seeing this? Since around 1250 UTC -4, FIOS's v6 network is having huge routing issues. Major backbones are unable to route to FIOS's v6 prefixes. Symptom of this is you'll be unable to ping your v6 IPs externally (they may succeed sometimes, but often will fail), and you'll find v6 outbound connections to…
-
Unknown devices on wifi network
I have a #G3100 router, installed several years ago I continue to see 2 unknown devices when my desktop security software scans the wifi network. The software gives me their MAC addresses and indicates they are mobile phones. These devices are not on the router access list. I followed the procedure for blocking the MAC…
-
How to get in touch with a live support agent?
Today, I had horrible experience with Verizon tech support. Suddenly, my internet connection stopped working. I am a very technical person, so it did not take me long to figure out that the ethernet cable from Verizon's ONT did not have any signal. To rule out a faulty cable, I opened the ONT box and connected a brand new…
-
E3200 Extender Won’t Backhaul Over 5 GHz (Only Ethernet Works – Solid Yellow LED)
My E3200 extender only maintains a backhaul over Ethernet. Whenever I unplug the LAN cable, the LED turns solid yellow (no internet), and in Backhaul Logging it never switches to “Wi-Fi” — it stays stuck on “Ethernet 1000 Mbps.” The extender never “hears” my router’s network. I have tried the WPS connection/pairing…
-
internet service blocking websites
Does anyone know how to get Verizon to stop blocking certain websites, ie Disgus? I spent at least an hour on their useless website that all you get is buy buy buy buy and only provides any information at all to phone users, not internet users. Out of frustration I asked to talk to a human since their AI was worthless. The…
-
FAST ticket
I want to submit a FAST ticket seeing as how every house in my vicinity has access to FIOS except for my block which is somehow excluded and only has Verizon 5G available. How do I submit a FAST ticket so I get access to FIOS?
-
Verizon Fios Billing Practices
We recently canceled our Verizon Fios home internet service and were extremely disappointed with how the final bill was handled. Despite their own terms of service on their website stating that "If You terminate Service, You may be billed through the remainder of the billing month." Verizon went ahead and charged us for…
-
FIOS E3200 performance activity
I have an E3200 extender connected via an ethernet cable to my CR1000B router. The E3200 is broadcasting the same wifi network as the router. The front panel of the E3200 is a solid white. The LAN port indicators are all UNLIT. If I log into the router page and view bandwidth utilization I see ZERO kb for the E3200 device.…
-
online game experiencing lag and data packet loss
when i play world of tanks, the data packet loss is killing me, every game, every 5 to 10minutes, it shows up for 30 seconds to 1minute, during that time, i can hardly control anything. here i used the pingplotter to show where is the lag, it looks likt as3491.net causing some issues.
-
Change router password
How do I change my router password Fios
-
FIOS FAST TICKET
Hello, I own my home, and I built it from the ground up. I asked Verizon for the ability to switch my Fios service, and they confirmed this would happen. However, after I purchased the property, Verizon said Fios wasn't available. I need a FAST TICKET, and I need Fios now! I cannot stay with Xfinity.
-
Missing Amazon Gift Cards
Hello, I just had my Fios installation completed today and immediately following, my Verizon gift card and JBL speaker promotions appeared on My Verizon for redemption after the specified date. However, the $50 and $200 Amazon gift cards, also listed on my order invoice, did not appear. Do they appear on their own later?…
-
Need to submit FAST ticket - Only 50Mbps plan available
I live in a multiple dweller unit (condo) and Verizon FIOS is available but only showing 50Mbps plan. How can I submit a FAST ticket to get someone to come and check why?
-
Fios CR1000 Wireless Gateway issues with Zoom
My 3100 router works well but my wifi is poor on one side of the house so I purchase a CR1000 gateway. The gateway is connected via cat5 through my home network to the 3100. I'm sitting 6 ft away from the gateway & using wireless from my laptop and getting 250MB up/down speeds but browsing lags and zoom calls are…
-
FAST Ticket | Fios Home Internet | High-Speed Fiber Internet
Hi I will be moving shortly to *****, Voorhees Township, NJ 08043 (*****) I see that some businesses in the apartment community may have the Fios Internet. I would like to know the process to open a FAST ticket and get High-Speed Fiber Fios Home Internet in my apartment unit. Could you please help me with this? Thank you
-
FAST ticket for Fios
Hello, I have been leaving at a place where there is no Fios internet service, only wireless services shows up. I have been trying to get Fios internet service since I moved here in 2022. I check for service every few months and also made requests to support about getting service at my address. Please help me with FAST…
-
Cant login into Joolink App
Hi All, I am having an issue logging into an app called Joolink. It is used to remotely view my cameras. This started a little over a week ago and just times out trying to login. I have changed the DNS Servers and installed another router with no luck. When using a VPN, or my cellular network, or my neighbors internet…
-
G3100 network Failure after patch update
Twice the following month, my two month old G3100 router failed to complete its reboot following a patch upgrade. Both WiFi and Ethernet routing was down, as well as my FIOS cable TV. I had to power cycle (unplug/replug) the router to bring the router back online. Depressing the blinking front power button did not work.…
-
poor customer service
First of all, I am not tech savvy. Talking to a customer service rep halfway across the world does not help me. We have had Verizon Fios for 3 years without any problems. Two weeks ago, I have needed to reboot our router daily. Also, the lights on the black box (gateway?) changed and are not all lit. At the same time our…
-
Fios Internet access using goCoax MoCA M2500D
Hello! I have been using goCoax MoCA MC2500D adapters to convert coax outlets in various rooms of my house to provide ethernet accessibility for well over an year now without any problem. However, since earlier today, the ethernet ports of the MoCA adapters no longer provide connectivity to devices connected using ethernet…
-
Can't verify student discount
I have tried several times to reverify my student status for the student discount and it never works. After successfully logging into ID.me, I either get to a mange your plan screen which shows my current plan without student discount and won't let me check out anyway due to not making any changes on my plan, or I get a…
-
Customer service and follow through
I rarely write reviews, especially negative ones, because I understand that things happen and no one person controls the entire process. However, after being a loyal Verizon customer for over 7 years, I feel compelled to share my recent experience—which has been nothing short of infuriating. Over the last 2.5 weeks, I’ve…
-
G1100 to G3100 Upgrade
I currently have a G1100 router on a plan with internet, cable, and phone included. I have seen that they offer G3100 upgrades for free. We have the gigabit plan so the G1100 is struggling. Is this upgrade free? If so how do I go about doing this since last time I spoke with a rep they tried offering me a whole new plan…
-
Fios on our block?
Hello, We live in Brooklyn, NY. Fios has been installed across the street but has not made it to our block, despite repeated requests and many, many neighbors interested in having it. Wew understand there was road work done a few weeks ago to ready for Fios but have no additional updates. Is Fios finally coming to our…
-
Router restarts several times a day
My FIOS router that I got from Verizon this spring is now restarting itself several times a day and it takes 5 minutes at least to get back online. I am on zoom meetings all day for work and this has been very frustrating. I can’t get a response from Verizon except automatic troubleshooting by a bot which doesn’t solve…
-
Amazon Gift Card redemption
Signed up for Fios home internet on July 1st and saw the offer for a $100 amazon gift card. I got the router set up on the 4th and everything seems to be fully active now, but I'm not sure where to find/activate the gift card.
-
Connection Loss Tracking
Hello, I have Fios WiFi service (with the white cylindrical router). I live in an apartment building and I have reason to believe that my super or his workers have been entering my apartment when I'm not home and possibly stealing or damaging my things. In an attempt to counter this , I purchased two Tapo wifi cameras and…
-
routing issue, no route for pan.baidu.com (182.61.200.x) on VZ looking glass
hi there, It seems I cannot get to pan.baidu.com, this is a cloud storage website. resolved to ip address 182.61.200.16. When using looking glass service VZ looking glass It show no routing entry. Would you please let me know how to resolve this issue? Is there a support email for reporting such issues? Thank you.
-
Cannot make or receive calls while connected to Fios wifi CR1000B with wifi calling
Service: fios 1 gig since 6/13/25. Router: CR1000B. Phone: Samsung Galaxy S23. I have wifi calling enabled on my phone. If my phone is connected to my CR1000B router I cannot make or receive calls. I do not have trouble using wifi calling anywhere else. I setup port forwarding for TCP 143, UDP 500 and UDP 4500 and it made…