Fios Internet and High Speed
Fios line not buried for more than 3 months
My Fios line failed and was replaced with a temporary line in the beginning of May. I was told it would be buried the following week. A few weeks later a technician arrived and stated it had been buried but was too short and that they would have to come back to redo it the next week. It is now almost September and after…
G3100 is capped to 100 Mbps no matter what
We have a G3100 router that no longer gives us the speeds appropriate for a gigabit internet plan. We have tried multiple ethernet cables, reboots, factory resets, unplugging the battery, and fiddling with settings on the router. Even a call with a technician today was not enough as minutes after the call ended, the 100…
Fios reliability
Hi All - I have had Fios drop three times in two weeks. The second time, I pulled in support and they were helpful, although the issue was resolved by the time I connect with someone. I am concerned about reliability as a business owner who WFH (therapist). I want to document the issue formally. Q: Where/to whom do I send…
Order on hold after three weeks since placed order and three address verifications
I placed my order on July 29 and set the start date as August 12, it became on hold and asked for proof of residence. I uploaded and the verification team said it's 'released'. On August 12, it was still on hold and I didn't receive the router, so I contact the customer service again and they told me to upload proof of…
Exposed line across yard with even being notified
A few days, ago verizon tech was working at the corner of our property on the phone utility box, I didn't think any of it, I know my neighbor is having some utilities put in. We have underground utility cables. Today as I was mowing my lawn I almost ran over the 75 foot or so of exposed cable sitting on the ground. I…
GET A FAST REPORT RUN?
Hello, I have asked two separate people to run a FAST report but no response. We have Fios across the street and down the block but not yet at our building. Can someone please help? Thank you! Kate
Router randomly reboots
My router has been randomly rebooting multiple times a day for the past 6 weeks. I’ve tried replacing the router with no success. I’ve spent hours on the phone, had the ont, power source, coax cable, and Ethernet cables replaced and it still reboots. Has anyone else had this problem? Did you find a solution?
Please add my new address into Fios database
I bought a new construction townhome, the old house was torn down. The new one has an address change. The old used to have Fios, but new townhome does not. Verion fios technician came to my house to install fios, but he said you need to add new address into system, "build a new sub location" is his words. None of the 10…
New Construction Townhome
We are building a new construction home. Neighbor addresses a block away check out for Fios availability but our new address does not. I request a FAST TICKET, please to get my address added to the database.
Discovery + Charge After Confirmed Cancellation
In March I learned that I have been paying for Discovery + through my Verizon FIOS internet. I did not want nor did I ever use this service. On April 7th I cancelled the service and received an email confirmation that the service was removed. However, since then I have continued to be charged $9.99 per month for the…
CR1000A static routes showing FAILED
Just got a new CR1000A router which replaced my old G1100 router. I cannot get the static routes to show applied no matter what I try. I have a google wireless (NAT mode) connected via its WAN port directly to the CR1000A. The google router has an IP on the LAN of the CR1000A and I can see the google routers MAC address/IP…
Add Fios Condo Building
Hi, I'm interested in getting Fios service for my condo building. I know the service is available across the street. I'm on the board and can facilitate access to the wiring closet. What are the next steps for this. Thanks, Will
New Construction Home
Hello, We just bought a new construction home and our neighbors address check out for Fios availability but our new address does not. I request a FAST TICKET, please to get my address added to the data base. thank you!
Fast Ticket request
Hi, I am wondering if I can get Fios internet service in my area. It only have 5G Home Internet and I would like a way to open a FAST ticket to get Fios in my area. Thank You!
packet loss 10024
Over the weekend, my neighborhood had a lengthy outage. My connection is working again, with very high packet loss (22-34% as measured by periodically pinging 8.8.8.8). I did the standard unplug and plug in, and I'm out of ideas. The support site says there is work happening in my area, but I don't have confidence that…
How long does a neighborhood install take?
Yesterday a 30+ man crew began digging and burying FIOS conduit in our neighborhood. We currently only have comcast here and are VERY excited to see FIOS moving in. My question is how long is it typically from them burying the cable to us being notified we can sign up.
Urgent FAST Ticket for Fios - New Construction
Hello, I have been a Fios customer for seven years and recently had to cancel my service because I moved to a newly constructed home. This address has not existed before. I requested Verizon to transfer my Fios service, and they initially confirmed this would be possible. However, after I purchased the property, Verizon…
mbps speed
Hey all, I'm reviewing my Verizon FIOS bill and trying to see if I can save money. Right now, I have the plan that gives me 940 mbps speed. Is this overkill? Would I see a difference with the 300 or 500 mbps speeds? I do have two cell phones, two laptops, and multiple smart devices that connect to my home. We also stream…
Having Trouble Getting the Fiber Line Buried
We signed up for in June of 2025. Service was brought into our neighborhood about two years prior, but the homes get connected as they call to sign up. So no fiber was run to our home previously. We have a long run (about 750 feet). I advised this when calling to order service. Was told no problem that all would be taken…
The upload speed with the 1Gb plan. It's Verizon's own router, and I got 2.3 Mbps.
I've been uploading at 2.3 Mbps for the past two days. Verizon's internet is not reliable. I’m looking for an alternative service provider. StarLink?
verizon wifi and Starfish app and devices
Starfish smart devices and fios not working Starfish devices will pair to the router, however the device will not respond to commands. On/off, dim etc. Is there a setting in the modem that needs to be turned on or off to allow these commands to be executed via the cloud
ipv6 major outage 2025-07-30
Anyone else seeing this? Since around 1250 UTC -4, FIOS's v6 network is having huge routing issues. Major backbones are unable to route to FIOS's v6 prefixes. Symptom of this is you'll be unable to ping your v6 IPs externally (they may succeed sometimes, but often will fail), and you'll find v6 outbound connections to…
Unknown devices on wifi network
I have a #G3100 router, installed several years ago I continue to see 2 unknown devices when my desktop security software scans the wifi network. The software gives me their MAC addresses and indicates they are mobile phones. These devices are not on the router access list. I followed the procedure for blocking the MAC…
How to get in touch with a live support agent?
Today, I had horrible experience with Verizon tech support. Suddenly, my internet connection stopped working. I am a very technical person, so it did not take me long to figure out that the ethernet cable from Verizon's ONT did not have any signal. To rule out a faulty cable, I opened the ONT box and connected a brand new…
E3200 Extender Won’t Backhaul Over 5 GHz (Only Ethernet Works – Solid Yellow LED)
My E3200 extender only maintains a backhaul over Ethernet. Whenever I unplug the LAN cable, the LED turns solid yellow (no internet), and in Backhaul Logging it never switches to “Wi-Fi” — it stays stuck on “Ethernet 1000 Mbps.” The extender never “hears” my router’s network. I have tried the WPS connection/pairing…
internet service blocking websites
Does anyone know how to get Verizon to stop blocking certain websites, ie Disgus? I spent at least an hour on their useless website that all you get is buy buy buy buy and only provides any information at all to phone users, not internet users. Out of frustration I asked to talk to a human since their AI was worthless. The…
FAST ticket
I want to submit a FAST ticket seeing as how every house in my vicinity has access to FIOS except for my block which is somehow excluded and only has Verizon 5G available. How do I submit a FAST ticket so I get access to FIOS?
Verizon Fios Billing Practices
We recently canceled our Verizon Fios home internet service and were extremely disappointed with how the final bill was handled. Despite their own terms of service on their website stating that "If You terminate Service, You may be billed through the remainder of the billing month." Verizon went ahead and charged us for…
FIOS E3200 performance activity
I have an E3200 extender connected via an ethernet cable to my CR1000B router. The E3200 is broadcasting the same wifi network as the router. The front panel of the E3200 is a solid white. The LAN port indicators are all UNLIT. If I log into the router page and view bandwidth utilization I see ZERO kb for the E3200 device.…
online game experiencing lag and data packet loss
when i play world of tanks, the data packet loss is killing me, every game, every 5 to 10minutes, it shows up for 30 seconds to 1minute, during that time, i can hardly control anything. here i used the pingplotter to show where is the lag, it looks likt as3491.net causing some issues.