Billing & Payment
Verizon Refund
I have had so many issues since December of 2021, that I’ve (conservatively) spent 15-20 hours with so many different customer service agents and I’m losing my patience. The issue I am experiencing now, is that Verizon has been charging me for a device I don’t even have. $43 a month, and it is so clear, and so evident as…
being charged for service I never had
I've tried 3 times to reach Verizon by phone . They hang up on me? - 2 times week of June 2, June 13 I was told at Walmart ,that it would take about 30 min to buy a new phone and connect it to Verizon service and keep my phone number. After spending 10 hours with the tech at Walmart and still not having working phone, ---…
Paying a bill
How to pay my bill online nowwwwwww
CHARGED FOR returned device
Being charged for a returned device that I returned the same day over a month ago a rep on the phone told me I could return the device to a store near me , I take the device to the store where they accept the device. 2 weeks later I get charged 1200 dollars for the same device that was returned and never even activated…
Verizon Customer Service.
Verizon, where do i begin. Couple days ago at 5/22 i place an order for headphones and a controller using my $200 giftcard. The next day it randomly gets cancelled. I contact customer service and i explain to them the problem. They told me there was a solution. They told me I'd have to wait till June 4 to get my fully…
Ongoing billing issue for second line
On April 15, 2025, I switched from T-Mobile to Verizon and purchased an iPhone 16 online through a promotion that advertised the device for $0.00 with a plan. After checking my credit through the Verizon app, I was prompted to call a number to complete the purchase. During the call, I first spoke with a female agent who…
Mobile
Spoke with Danny today about my bill :'). I believe she said that was her name. She was fantastic and very willing to work with me as she was very patient kind and humble. She was holding on the line with me trying to reach an available Manager (since hers was in a meeting), until my issue was resolved. Very pleasant…
Tv
How much is my bill and how much would it cost to get tv and me a phone through y'all
CONFUSED
Have a phone purchased at Walmart from hanging shelf that uses cards you load for payment monthly.......looked in site to order cards as my current phone has issues and can't seem to find correct cards now and Walmart does not refund , I read reviews and others are saying they are getting wrong amount of numbers in pins…
Customer Service & Billing
WOW! Where do I start. I have been a Verizon customer on and off due to where I live but the longest I have been with them right now has been 7 years. Last year I upgraded my phone and got a promotion with it and received Netflix and Disney/hulu as a bundle. I believe only $10 extra a month. Well this year the promotion…
Canceling extra charges of netflix
I have 4 charges for Netflix for est 6 months. Made several calls. Told Netflix bill charges cancelled and I would get credit bill still shoes charged verizon says contact Netflix. Netflix says contact Verizon
trade in for 3 business lines
received emails saying the trade in devices had been accepted, we got 3 submission IDs approved, with credit issues for $27.78 per month for 36 months, we never received the credit now customer service claiming device was not eligible on a any device any condition promotion
I was never reimbursed for a phone that in traded in to Verizon
I traded in a phone during a promo. I was told we would get around $700 for it. They would not let me make payments on my phone because of my credit. I was told I would have to purchase it up front. I tried doing it at the store and they said I had to do it through Verizon online, they were only able to sell me phones if I…
Phone Records
I am a lawyer assisting a client retrieve HIS OWN cellphone records. This is in preparation for litigation. Verizon refuses to grant access to his records because they are older than 18 months.
Financial difficulties
I have been a customer of Verizon Wireless for over 26 years. I’m currently experiencing some extreme financial difficulties. This has forced me to pay my bill a couple weeks late each month. But I of course, always pay! I have never received such extreme harassment and threats in the form of calls, voicemails and texts…
No Bill for Last Payment
We switched to a new provider because they offered a much less expensive service as my husband is a first responder. We never received a final bill from Verizon and we were cut off from our online account before the final bill was available. Today, I saw a pending auto payment in my bank changes from Verizon for almost…
Need An Itemization of Last Bill Received
I ported out three lines and the bill I received didn’t provide the per line charge of what was owed on each device. The disconnected line link doesn’t work. I was on the phone with customer service for over an hour and while I was being told I was waiting on a manager, the line disconnected so my issue was unresolved. I…
Paying off device early with promotional credits to upgrade to new device
if I were to pay this off would the $24.72 be all I needed to pay or would I need to pay $339.27 or the $120.00? I want to upgrade my watch and this is the last payment on it. The language is confusing.
Nov. 2024 black friday promo
Nov. 2024 Black Friday Promo - bring any phone and upgrade to iPhone 15 or 16. Anyone else with billing issues? We upgraded 1 line with the new plan to receive a iPhone 16 and returned the old phone. Verizon has decided to charge us $23.00 every month for the phone. I have to call every month to receive the credit, we were…
Not eligible for bank account payments
I am a new customer, I am eligible for a discount using autopay but only with a bank account. But apparently I’m not eligible to use my bank to pay my bill? So no discount. I’ve never been late or anything. Verizon is terrible.
Verizon Growth
Absolutely frightening. Appreciate Verizon. But I wonder if they’ve gotten so big, that if “your” problem is no longer their problem if they so choose. I would not want my billing problems of the last few month on my worst enemy . It’s been complete nightmare. Affecting my health. And I’m at fault too. Too gullible and…
Verizon Not Honouring Sign Up Rebate - Misled or Misinformed by Store Representative
Hello, After spending hours on the phone and in chats with Verizon reps (all very kind), I have been told that my promise of 4 $200 Verizon gift cards for a total of $800 has been refused by the Rebates department. My family moved to the USA from Europe this summer. At the Verizon store, the person who was trying to get to…
Trade-In
One star is too generous – I wouldn’t recommend Verizon to anyone. I was clearly told that after the trade-in and payment, I wouldn’t owe anything. Months later, I was shocked to discover I still owed over $1,000. After calling for months trying to get answers, I found out my trade-in was never even entered into the…
Dishonored
This weekend, as a 10+ year customer, I was extorted by Verizon. I was in the middle of an agreed payment arrangement, and with zero notification, they cut off my lines. They then said in order for me to get them turned back on, I had to tear up my current payment arrangement that they agreed to, and create another. On…
phone number
If someone has an e-mail address, phone number or mailing address for the manger responsible for support in the New York State region? I would greatly appreciate it.
New Phone Line Issue
On Friday, May 23, 2025, I contacted Verizon to inquire about your advertised promotion offering $40 per line with a new phone included. I spoke with an agent named Josh, who informed me that the total for three lines for myself and my two sons would be $105 plus taxes and fees, and that he would waive both the activation…
financial help with my phone bill
I was wondering if Verizon would help with my monthly bill. I have been out of work since October 13, 2023. The only income we have is my wife's disabilities. I have been a customer for a long time now, and I just need a little break.
We need an executive rep contact info
this is going to be a long post, but we are so frustrated that this needs to be fully mapped out. We’ve been a long-time Verizon customer, and we’ve been experiencing terrible customer service for 2 months for a problem that was caused by errors on Verizon’s end. What should have been a simple trade-in promotion turned…
Payment arrangement
I want to make a payment agreement but I can't get into the website or the app it keeps kicking me out I don't know why how can I get a hold of Verizon to do this
Bill Cancellation
Hello. I signed up for free 30-day trial period of 5G home internet last July. Days before the free trial period ended, I sent the rep who signed me up an email informing him that I wanted to cancel the service, and unplugged the equipment. Although he had responded previously to set-up and service questions I had emailed,…