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Buy out charge
Why do I have a buyout charge out for 2/5 lines on my account ?
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Verizon customer service
Ive been calling Verizon customer service all day today in regards to a massive bill increase and all times they have hung up on me. The last one said " I am Like a manager but if want to talk to one it will be 30 minutes to 3 hours who knows!" At this point i just want to disconnect my lines. I have been with Verizon a…
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Cannot seem to get anyone to actually follow through and fix my billing error
I have spend numerous HOURS getting our phones activated. I was told by an agent we wouldn't be charged for that, yet our bill showed the charge along with all of these other Surcharges. I called in and was told they would credit us a total of $180 on our bill (removing the activation charges and associated surcharges).…
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Assistance with Military Account Verification While Stationed Overseas
Hello, I’m currently an active-duty military family member stationed overseas and am having trouble completing the verification process for my Verizon account. Since I’m outside the U.S., I don’t have access to a Verizon store and have already emailed twice and faxed the required military documents and orders to the…
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Account Fraud - Am I going to receive a discount?
In early June 2025, my account was involved with fraudulent activity. Someone hacked into my account, changed the settings so I wouldn't get notified, and purchased two phones. Verizon Fraud department caught it, and notified me via phone. I told them I did not purchase the phones. I was reassured I would not be…
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Payoff your device promo
I was told by chat rep that I can order new phone and I would get my device paid off from another carrier but they didn’t tell me I needed to complete the order through them and now I’m chasing agents the whole day trying to get the promotion added to my order with no avail please someone help me pay off my device
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Refund from a cancel order
I was told that my refund was going to take seven days, and I haven't received my money after my order got cancelled
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Please tell me how to use a verizon gift card to add to my account
Need to know how to add a gift card to my account.
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Nurse Discount
I recently spoke to an online agent who offered a nurse discount. He gave instructions on obtaining a nurse discount but when I log in this is the message I receive (below). Please help!
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Adding my account for automatic deduction
How do I add my account?So I can have automatic deductions
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Payment
I need someone to help me because I had talked to one of your ppl about switching my payment date so I changed it from August 11 to August 20 and the guy said that my bill will be only $120 now but i looked on the app and it says my balance is $204 and some change, can someone help me please
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Red Hot deal days promo pay off after switching
We switched from T-Mobile to Verizon in May 2025 and have been fighting for the past 4 months to get our e-rebate to pay our phones off at T-Mobile. I’ve sent my bill from T-mobile 7 times and keep getting told I do not qualify. We apparently “received” an e-rebate in my email that is missing and never claimed it in time.…
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Verizon Gift card has never been delivered
They said it will be delivered oct 23 which is almost 1 month after I purchased iphone through verizon.com and it has never been delivered so far, 11/09. Do not trust verizon they just lied about the gift card as a bait.
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Ongoing issues with Verzion Internet and Phone service
Hello everyone, I wanted to share my experience with Verizon regarding my recent switch to their internet and phone services. I initially signed up through a salesperson who presented a promotion: $40 internet and the option to trade in my newer Apple phones for new ones at no additional charge. It seemed like a fantastic…
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Gave away number during active service
I had a number I used for business, I lost it due to being unable to pay my bill, I never cancelled service. I now, due to this, cannot log into my business email, because security codes are going to my old number someone else is using. They told me to reach out to the client. I am losing $10k a month due to this. What is…
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Customer Loyalty Credit/discount not honored.
I wish I had known about the 6,432 POSTS about issues with Loyalty discounts. I believed the REP who told me I would be getting a $10/per line credit to my account for a total discount of $70.00 a month. Having had this phone account for 30 years, I was happy to finally get SOMETHING in return for my $300+ a month phone…
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Account is disconnected and my account is locked.
I have tried everything to log into the "disconnected" login page and the account was locked "for security". I need a copy of my Device Payment Buyout Charge Agreement, but I cannot login or find a way to unlock the account. Can a Verizon representative open a case for me? I can't get chat assistance because I am not able…
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Switched providers and Verizon didn't pay off balances
I changed my provider from ATT and was told that my balances would be paid off automatically by Verizon. That never happened so ATT withdrew the funds via my direct payment method. I have spoken to Verizon on multiple occasions where I am transferred around, several times hung up on, and several times left on hold for…
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Add Pmt Card Error Zip Code
I am trying to add a new debit card as my auto pay method, but I keep getting: Error: Zip code information entered is invalid, please enter Valid Zip code. I spent over an hour yesterday at my local Verizon store and they tried everything that they knew to do. They finally got someone on the phone at Verizon who said they…
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Credit Report
I had a work phone that I had put on a Verizon wireless plan. Many months ago, I payed the only bill that was available and cancelled the plan. I never heard from Verizon again, never called, texted, emailed, or mailed me anything about me owing any money. Mind you it was a 69$ payment, I would have payed it in a heartbeat…
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Billing dispute – $1,000 international charges not removed as promised
Hello, I need help with a billing dispute that has not been resolved through regular customer service channels. While I was overseas during an emergency, I had to call several toll-free numbers. Verizon billed me $1,000 in international charges for these calls. On September 26, 2025, I spoke with a Verizon representative…
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Service Restore Issues
I got behind on my bill (which I completely understand is my fault)so I reached out to customer service before my service was suspended. I was told if I paid 98.00 I would have my service extended until the 28th of this month. Well I paid 100.00 to the representative and was told everything was good to go. Now my service…
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Trade in denied
I traded in my iPhone 13 for an iPhone 16 pro. Upon the contract I would be paying nothing for the 16. I mailed in my trade in and received an email saying my trade in as denied because the iPhone 13 was reported at lost or stolen. I purchased the iPhone 13 directly from Verizon paid it off entirely and I never reported it…
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Home Internet 10 Year Price Guarantee
I signed up for Verizon Wireless Home 5G internet as part of a promotion that offered a 10 year price guarantee for 10 years. Recently, I received a bill showing that my internet bill is going up. I spent so much time trying to resolve this issue and have been told by the last rep I spoke to that it has been fixed, but she…
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Customer Service Experience
Ive been trying to get the credit for my trade in for 8 months now. Every month I call. They waste 30 minutes of my time, then tell me the problem is fixed. The next billing period, I'm still being charged. The girl last month said the problem was solved and that she would give me an extra $20 credit for 12 months because…
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Auto Pay Discount Not Working
My AutoPay discount hasn't worked in the 7 months I've had my four lines. Paperless Billing and AutoPay (from bank account) have been on since day one. I've tried calling support multiple times. A few weeks ago I was promised a near $300 credit for the months I was overcharged. I still don't see it and my next bill doesn't…
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Link my profile and device
When I sign in on my profile my device don’t show and says I need to add it
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Restore
I have a payment arrangement made and my services are off. Really need some help getting them on until the payment please.
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Why should I pay for a line that’s not used?
In June 2023 my daughter passed away, she was 30 years old.. I called Verizon to have the line turned off and I’d still pay for her phone because I wanted to keep it (I still have it) they refused to turn it off unless I gave them the phone back because I owed on her phone which I agreed to pay on until it’s payed off..…
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Suspended Account
* I got a notification yesterday that said I needed to make a full payment of my past due balance or my service would get suspended. I have a scheduled payment for the 2nd payment of 2 that was supposed to go through on the 10th. I was in the ER and chatted with an agent to make sure I was okay as long as my 2nd payment…