Billing & Payment
Service Termination
I have a multifamily plan with 6 cell lines (two of them are business lines) and home internet with three different people making payments on their phone lines. The credit card for one of the lines had a charge dispute and their portion of the payment was returned. This amount was less than 1/4 of the total bill. However,…
Getting Notices about my account being delinquent after cancelling it a couple months prior.
I am trying to get help to resolve notices I'm getting from Verizon about my account being delinquent. I closed my Verizon Wireless account near the end of June, my last bill being paid by June 16th. Now, I've been receiving emails saying that I owe more as if the account was not closed and that my service was about to be…
My overpayment (credit) on my bill not refunded
We accidentally paid Verizon twice on our bill for our plan. Now we have an overpayment and a big credit on our account. I want the amount that we overpaid credited back to me to our bank account. It’s been so long after trying nearly everyday to get someone to fix this, that they have already billed me for next month’s…
Overpayment through AutoPay and Cannot Get Refund
19 days ago, my card and bank account were charged $1,014 more than our typical monthly bill (was signed up for autopayment for the monthly discount). I called when I noticed a few days later, because our bank account was over drafted. I noticed then on my MyVerizon app that our last bill was over $3000 and that there were…
trade in credits never applied
I traded the phones in last year in person. I have a receipt showing a trade in happened and was charged. For the last year, I have been overpaying and every promo correction I have filled out has done nothing. I have been getting wronged and will definitely make sure I changed the service provider when I have the…
Urgent Assistance
I talked to a representative on Friday or Saturday about help with a payment arrangement. I was told that my service would not be disconnected if I make a payment on October 24. She also stated that she would make detailed notes on my account. However, it's October 20, and around 3pm, my service was disconnected. I was out…
Payment arrangement
I am a 30 + year customer, I had a payment arrangement for my account and they still suspended my service, Verizon is not here for their customers that may needed some extra time to make a payment, you can never actually speak to a person, now you absolutely can’t unless you make your payment. They certainly do not care…
trying to pay my last bill
I need help paying my last bill with verizon while living abroad! I cancelled my line before moving abroad and now it is IMPOSSIBLE to pay my bill online, I'm trying to avoid any unnecessary late fees.
Returned equipment lost
I returned the home internet box months ago. UPS has lost it. I’ve had 3 phone conversations, a lengthy chat, and an in person conversation with Verizon trying to avoid the $300 charge for equipment not returned. Sure enough, the charge is on my current bill. I did what Verizon instructed me to do. I returned it to UPS. I…
Refund Issues After Order Cancellation
Dear Verizon....my boyfriend tried ordering me a new phone. This was on August 19th. He apparently didn't get his paperwork in to verify his identity on time and our link expired. After several attempts to contact them to upload l his ID, to no avail, we found out that they canceled his order. Ok...fine...issue a refund.…
VERIZON BILL INCREASE
Verizon continues to increase my bill over $80 this month for no apparent reason.
autopay stopped working and cannot resetup
Been a customer for 20+ years and 4 month ago my autopay stopped working. I've not been able to set it back up, it gives a message "you are unable to manage autopay due to previous payment history and restricted payment options." I've called and chatted 3 times, have tried the operators suggestion to delete and readd my…
Billing error
The bill for September 2025 should have been $71.31, but the Bill was $99.76. Email sent to me said $28.45 will be credited
No record of 150.00 cash payment received
I live in Texas City< TX & sales store for Verizon is in LaMarque, TX near a Wa l Mart. I have been a customer of Verizon for year off and on even before they adopted the name Verizon. I recently added a line to my account and purchase a phone. I was told by the sales person that the activation fee and sales tax was…
need my bill
My account is closed and I an unable to access my billing statements. How do I access them?
Plan information
In April Verizon promised if I stayed and not switch to AT&T that my monthly bill will be $145-ish for 3 years. So I signed on. The second month my bill increased to almost $160. I contacted Verizon in July and was informed that my teacher discount was incorrectly applied initially (I. E. Stacked twice).This was the…
My account was disconnected
My account was suspended and I have made a payment arrangement. I need to speak to a person but of course I only get the automated system. I need help.
Account suspended and unable to speak with someone
I had a payment arrangement to keep my services on, and I paid it 2 days after the due date (it was a holiday and the customer service automated babysitter wouldn't let me talk to someone) my service was suspended today and of course I can't talk to anyone. I really hate that both the system and app lead you around in…
No services
Hello please send me a message and help me to restore my services I scheduled a payment arrangement and my services were cut off I need my phone
Account disconnected, can't reach anyone at verizon
I paid off my bill and transferred my numbers to another provider. Verizon is still pulling money from my bank account monthly through auto pay! I have tried calling and messaging online but can reach NO ONE at Verizon because my phone number is no longer valid with them. Help! I did receive a paper "bill" in the mail…
Services discontinued - unable to speak to a live agent
I have had it. I forgot to set up payment and now services are discontinued. I set up a payment on the app for when I get paid next week. However, still no service. I tried calling off a different line, and still blocked by “minimum payment due”. So, I can’t talk to a person now and see what we can do? I read hear how to…
AT&T - Here I Come
I have been traveling for work and was a bit behind on my bill. I have been with Verizon for over 10 years and have paid the company exorbitant amounts for my services. At one point $450.00/month. I did not realize how late I was as I over in Europe. I remember just recently paying so did not think I was in danger of…
Billing Issues
I have been over charged since the very first month . I started with them in 02/25 it is currently 10/25. And they charge twice a month 7th & the 30th . They have changed my bill numerous times and I have to call every bill cycle to ask them to remove over charges they sometimes don’t get back to me in over a day when…
Double billing for Netflix
I have an issue with the perk of the Netflix and max deal. I had Netflix coming into this deals. According to what I read by signing up the original Netflix would be go away. For 3 months now i’ve call been told be the answering agent that I need to cancel the original Netflix account. Tried on line and was unable to,…
FULL retail price/ Account restricted
I am a new customer of Verizion, and I recently switched banks, and at the time of my last payment, my Verizon account was still linked to my old bank. This caused the payment to be declined, which was understandable under the circumstances. The payment was promptly made as soon as I realized the issue. However, my account…
Returned to verizon / winback / need advice
Hello everyone. I will try and make this brief, but just needing some advice. Ported out to ATT on 9/25 because it would drop my bill from 240 to 105 with ATT switch discounts, BYOD and fiber bundle discount. Found out that with my commute that ATT service drops frequently and the service was not great at my house. 13 days…
Billing
After 22 years of relatively happy service with on 5 lines with Verizon I am leaving. All through my 23rd year I have had to call and be on the phone for 30 - 60 minutes to correct the over charge on my bill. Each time am assured that my bill will not go up again and then it does. I just spoke to a supervisor and he told…
trade in credit not applied seems to be a big issue for verizion
My wife and i had galaxy S9 phones bought new a few years ago from Verizon. Around July through September we got multiple emails and texts from verizon to trade in for new phone and get $800 credit for our phones. So we did in September 2023. Did it at the store, they took our old phones literally the day we picked up our…
6 months of stress and broken promises
">☆☆☆☆ Verizon Review – “Six Months of Stress and Broken Promises” My experience with Verizon has honestly been one of the most stressful and exhausting things I’ve ever dealt with. It all started because my Verizon account was set up incorrectly, which meant I couldn’t even access the website or link my bank account.…
Billing Issue with Used iPhone
I recently got the iPhone 15 pro used just as a backup also only got it as it was 30 a month and yes I did get confirmation that it was 30 a month. Any way I get it set it up gave me a 1 time bill of 133 and will be charged again on nov 2 ain’t paying that for someone’s used phone I’ll be sending it back and going with t…