Mobile Deals (Archive)
Never received promotional Gift Card
When I signed up, the promotion I was offered a $200 Home Depot Gift Card and $150 Verizon Gift Card. This was back in June/July of this year. I never received either one. I contacted Verizon and was told that they would re-issue them within the next 15 days. I still did not receive them. Contacted Verizon again today and…
Pro on the Go
I have been a customer of Verizon almost since their conception in the late 90's when GTE merged with Bell Atlantic and I am ready to jump off the Verizon ship. Done! Last Monday I ordered a new iPhone 15 Pro, trading in my 13. At the end of the order, it was defaulting and pushing me to use the new promotion/program Pro…
How do I reach Executive Relations?
I was called about a deal from David at Executive Relations. And I was supposed to get a new terms email. Nothing came.
Trade in sent to Whiteland IN
I sent my trades using the verizon qr codes at the usps store on dec 20. Ups shows them being delivered on dec 22 to RETURN_PROCESSING_CENTER_ADD VERIZON WIRELESS, 45 MISSION R WHITELAND IN 46184- verizon tracker shows them shipped but still not received for over a month now i am being billed back for my trade in credit…
Damaged phones accepted?
I have been getting emails and texts about the current promo going on with the iPhone 17 phones. The ad is unclear what is the trade-in will Verizon be accepting phones with cracked back screens?
Customer Service Experience
After three years with Verizon, I can confidently say this company has serious accountability issues. When we upgraded to the iPhone 14 Pro Max, we traded in our old phones under a promotion promising an $800 credit per line. We met every requirement — but the credits were never applied. Over the past year and a half, I’ve…
Concerns Not Fixed
Never have I experienced such terrible customer service from Verizon. My latest online phone trade in has been a nightmare. I went to 2 different stores, no one would help me. I spoke with 1 person on the phone and one online and both assured me that my trade in issue was fixed when they didn’t do anything they said they…
Trade in
I transfered 5 wireless phones from at&t on september 22nd,2025. The three lines of samsung phone came active on Verizon on the 23rd. The 2 remaining lines were iPhone 13pro and I reqested an upgrade to iPhone 17and a trade in the iPhone 13 Pro. The chat agent wrote that the iPhone 17 will be arriving on the 30th and he…
Tread in credit iphone
Verizon dies not give good on treating credit anymore. I never received my trade in credit. Be careful with your tread in . Going through for not receive my money for tread in .
Return Shipping Label
We initiated a trade-in of our Flip 4 with Verizon. They informed us that a return shipping label would be sent; however, two months have passed, and we have yet to receive the label or the trade-in credits. We are extremely disappointed with the customer service and consider it to be the worst experience we've…
Trade in online
I have ordered 2 iphones 17 and trade in 2 iPhone 13 Pro on Sept: 22nd 2025. Since the phone didn't arrive as promised on the 30th I went to an authorised verizon store and they told me , with the previous wireless carriers account # and transfer pin they can provide me the phones I wanted to buy. I told them I have an…
How do I talk to a supervisor?
How do I get in contact with a supervisor? I have waited months for my phone trade-in credits and have spent hours talking to multiple support agents and employees in the stores. No one has been able to solve this very straightforward issue and no one will put me in touch with anyone who can help. I have to start all over…
iPhone 17 Pro Max
I purchased an IPhone 17 Pro max with the 1100 upgrade credit if I changed my plan and traded in my old phone. The information regarding trade ins says I have 30 days to trade in my phone but since the IPhone 17 Pro Max is backordered I may not receive it in 30 days, can I get an extension until the new Pro max is…
How to claim or use $200 Verizon gift cards?
they offer a $200 gift card per each line that i switch from Tmobible, now 2 months later i stiill complain, calling, spending hours in the phone trying to get it, this is so annoying , i could back in the time i never had swith to Verizon.
$200 Amazon Gift card
I got the email telling me to claim the $200 Amazon Gift card & the Xbox Series X in my orders in shows my Xbox but not my Amazon gift card plus never got email about it either. I hope it went through I tried to do it again and it won't let me. Is the gift card suppose to show in the orders section? #$200AmazonGiftcard
Costco $250 shop card rebate
Please Help. I accepted an offer on May 22, 2023, at a Verizon kiosk in a Costco store in Bonney Lake, WA. The offer stated that if I added a new line to my existing Verizon wireless account, I would receive a $250 Costo shop card after 90 days of service. I accepted and added the new line thru new 5G+ home internet…
$200 Amazon Gift Card Not Recieved
I've been having a monumental amount of trouble receiving the $200 amazon gift card. First I was told I would get it in 24-48 after I registered, that didn't happen. Five days later I call, they say they will send it to me in the next 24-48 hours, that doesn't happen. Then I call again and they say they will give me a call…
Executviive Leadership Team - HELP
Hello, How do I contact and get HELP from Executive Leadership team. I want them to review the notes on my account understand the concern, call me and discuss further to resolve the issue. I have tried reaching out to the executive leadership team via the portal but to no avail. Thank you N
Amazon gift card redemption
Seems to be a common issue but I haven't seen a solution yet so I'll add my post to the pile. I signed up for and set up my 5g home internet about a week ago and have received the email saying that I had a gift card to redeem in the app, but there is no tile in the app to click on to redeem it.
Why does Florida have the Senior Plan and the rest of the US does not???
We are Senior Citizens in California and we really want to know why we are being financially penalized because we do not live in Florida???? Verizon has the 55 Plus plan ONLY in Florida....this seems a bit biased to us Senior Citizens here in California. Is there a reason why Verizon does NOT have a 55Plus here in…
Haven't received promotional XBox or Amazon gift card after two months!
In December, I signed up for Verizon home internet under the promise of receiving an Xbox Series S and a $200 Amazon gift card. However, over two months have passed, and I have yet to receive either of these items. Despite multiple interactions with your representatives, including a call in January where I was informed…
Trade In Credit Reversed - "Your active plan does not qualify"
Similar to many others I've found searching this issue, I tried to order a new phone on the website. As a long time existing customer, I used the "My Verizon" app on my phone. It would not give me the trade in value listed of $1,000, so I instead called customer service. Customer Service informed me that the phone was…
NEVER RECEIVED GIFT CARD FROM BLACK HAWK
VERIZON NEEDS TO STOP DOING BUSINESS WITH BLACK HAWK IF THEY CANNOT MANAGE THEIR OWN SERVICES. I REDEEM A GIFT CARD BACKIN SEP, I HAVE YET TO RECEIVE. VERIZON CANNOT OFFER ANY HELP DUE TOT HE COMPANY BLACK HAWK SENDS OUT THE CARD, I HAVE NUMEROUS OF ESCALATIONS OPEN AND NOW ITS A MONTH LATER AND STILL NO CADRD. I WILL BE…
Cannot redeem $200 Amazon gift card offer
I switched my internet service to Verizon on 12/14/2023. I am supposed to receive the $200 Amazon gift card offer. When I go under my account on the app under redeem offers section- there are 4 offers there. When I click on any of the other three offers, it takes me directly to where I can redeem the offer. However, when I…
Can't redeem $200 reward
I am unable to redeem my $200.00 reward gift card. I was told as part of a promotion, if I purchased their 5g internet, I would get an xbox or $200.00 home depot gift card. I chose the $200.00 gift card. I went online, logged in my account , hit redeem reward, and got an error message. I have tried on my phone and on my…
Deal for Existing Customers
My wife and I need to upgrade our phones and I have been trying to seek a deal that would incentivize me to remain a Verizon customer. I am not finding any. We have (2) iPhone 6S's which have no trade in value. We didn't upgrade them because they simply worked well for a long time and we had no need. I also have an iPad…
free samsung tv
There is no tab to redeem my free samsung tv. Can anyone help me?
$200 Amazon Gift Card
Signed up for Verzion home internet and my plan qualified for the $200 Amazon gift card. 48 hours after my service had been activated I still has not received one communication from Verzion about how to activate my promotion. I called the customer service number and after a lengthy call was assured I the promotion would…
Verizon Has Not Honored Promotional Credits
We signed up for new service in May of 2022. Upon signing up, we were told we could trade in our iPhone 11’s and get two free iPhone 13 Pro Max’s via monthly bill credits. We saw the promotional credits applied on our second bill. After 2 months, my wife’s phone stopped working, so she took in into the Verizon store. The…
Redeem Offers
I recently opened a new line of service and qualified to get the free Apple TV. When the tile showed up, I followed the link but wasn't even getting a discount. They wanted me to pay full price. I spent hours chatting with several customer service reps who claimed to have fixed the issue. Except I still have no free Apple…