Prepaid
Prepaid device unlocking policy
I got a text from Verizon earlier today saying that by July 2025, the device unlocking policy for prepaid phones is changing to a requirement for usage on Verizon's network for 60 days. This is what the policy is for postpaid. My question is this though: No prepaid service plan ever lasts more than 31 days, because prepaid…
Activation a New Phone
Afternoon, I'm trying to activate 2 new phones which are Moto G 5G phones. Cant use the phones until i active them. Doing it over phone is so much as half of the time i cant understand anyone. Is there a way online to do this?
My new Motorola Prepaid Phone order was Cancelled with No Refund and No Explanation
I purchased a new device from the list of Prepaid Devices while logged into my wife's account (to upgrade her phone). It was for the Moto G 2025 on May 6th, 2025. Total price was $65.54 and the transaction was completed. The very next day on May 7th the phone order was cancelled. The email to my wife's address said, "due…
Disappointed
I feel extremely disappointed and frustrated with how Verizon operates. Honestly, I feel like I’ve been sc_mmed. Two years ago, I switched from T-Mobile to Verizon because all my friends said Verizon was better. My husband and I traded in two iPhone 12 Pro Max phones to get two iPhone 14 Pro Max devices. The person who…
What is the "Unlimited Data" add-on in Prepaid?
After seeing a question about this recently, I checked my prepaid account and I now have this in my add-ons too. The fine print says something about "session" and verbiage about being connected to a particular cell site, which I think is the disclaimer that one's data speeds may still be slower than those on postpaid. Does…
Unable to link my Phone Number to My Verizon account
I switched yesterday from Boost Mobile to Verizon. The account transfer and everything took a lot more than usual, but that's alright. Now, when I try to link my 4 lines to my Verizon account (which I created with my email and created a password) it says "Provided input is not valid and cannot be linked". Please make sure…
Problem with Credit for trade-in phone
If i could leave a zero star review- I would. Long story short i sent them my old phone (samsung s20 ultra) which they are providing $27/mo "credit" yet that credit is negated if i attempt to leave. This tells me that they are commited not only theft but also fraud. Stay away from Verizon and go elsewhere. Sending smoke…
I am unable to use mobile data or log in to MyVerizon
I turned my phone on this morning and my mobile data is not working and I am unable to log into MyVerizon, as my phone number is unable to be recognized for some reason. It's as if my account was shutoff overnight with no reason. I have a bill due on Tuesday I wanted to pay but am unable to. My phone number was working as…
Retiree discount
I’m a Verizon retiree and since leaving Verizon my 25% discount appears in the estimate but when my bill posts it isn’t there. I’ve called dozens of times, have two open tickets, yet, no one seems capable of resolving it. Maybe there is some conflict on the plan but I only have two lines and am receiving a device credit.…
How do I prepay funds to use for international Travel Pass
I have an unlimited call & data plan. I also have enabled Travel Pass. What are the steps to add funds to create prepaid balance in my account before an international trip? Thank you.
Prepaid Customer Service
No way to get ahold of a customer service rep, I received an email from my last post, well, it's the same number that doesn't give you the option to talk to a customer service rep. 888-294-6804 does NOT give you the option to talk to an actual agent. And when you reply to THAT message, it comes back as undeliverable. I'm…
Prepaid Customer Server
I've been trying for three days to get in touch with an agent- there is no phone number that lets you talk to an agent, they all just funnel you back to the Verizon assistant, which really stinks- and when you try to connect to an agent online, no one answers. It's clear that Verizon is trying to make it as difficult as…
Use Vz prepaid plan to double-port an existing Skype-in number? From Skype into Vz prepaid, and then from Vz prepaid into Google Voice?
Could I add a Vz prepaid plan to my iPhone as 2nd esim for the purpose of double-porting an existing Skype-in tel number - from Skype into the Vz prepaid 2nd esim, and then from the Vz prepaid 2nd esim into Google Voice? And then cancel Vz prepaid within the first month? I have an iPhone 14 Plus from my company that has…
Promotional device upgrade
I initially called Verizon because i had a private number called me and i wanted to know what the number was. A female representative received my call and in the end was not able to help which was ok. However, she started upselling agressively for "new promotional plans" that could lower my current bill at the time by…
refund
I am so upset I have been with verizon over 7yrs and I have a ton of lines I always pay my bill and sometimes I do use the promise to pay option recently the promise to pay has been over charging me instead of charging me for the reminder due it charges me the full amt i usually pay have my bill and set up the promise to…
File a Complaint
Why is it almost impossible to file a complaint with this company? I visited an independently owned store on January 5 (12 days ago) to switch from T-Mobile. I'm starting to feel like it was the worst decision ever, and that I'd really like to go back to T-Mobile. Verizon is offering (currently) an iPhone trade program.…
Your live agent told me in private that Verizon community is not linked to Verizon pre-pay customer support
After posting my first message about not being able to access My Verizon login due to inactivity. I was given a link to a Verizon live agent. Unfortunately, the live agent has no access to prepay customers' profiles. Prepay customers are looked after by a separate division within Verizon. I was once again told that I must…
Port to pre-paid and own phone
I have my own phone from work and want to port to a new prepaid. I do not want a contract when I try to do it online it’s asking me to purchase a new phone I do not want to do this.nor do I wish to give up my phone. how do I do this? keep phone port number (I have pin) more-paid with my previous number thanks
Verizon's refusal to unlock BYOD device despite proof of ownership
I purchased an s21 ultra 5g on Amazon on August 26th , activated this The phone has a clean IMEI, meaning it's not reported lost or stolen. I've been a loyal Verizon customer for over 8 years, and I'm shocked by their abysmal customer service. Here's the issue: I want to unlock my phone to switch to a more affordable…
WIFI Calling to 800 Numbers While Abroad
I am living in Italy for most of the year. I have my US phone on WIFI Calling/Airplane mode. I am a pre-paid customer. I have had the ability to make calls to 800 numbers in this mode with no issue for several years, now in January I got this message that "I do not have enough money on my account to make an 800/888/877…
Cannot Register
Every time I try to register I get an error message. "We're sorry. We are unable to process your request at this time.For more information about Verizon products and services, visit verizon.com. If you continue to experience problems please contact us at [email address removed per the Verizon Terms of Service] with Case ID…
NEVER BUY YIUR DEVICE ON VERIZON WEBSITE!!!!
Never buy a device online , Verizon is horrible at reporting that a device was returned to them on time and now I’m being punished by them charging me for a device I don’t have. I purchased a new google pixel fold phone online and used it for one week and returned it using a shipping label provided by Verizon agent. The…
Watch out for emails that reduce your discount
Reference 1/31/25 conversation with Noma. We were on the 55 plus discount plan in August 2024 when we received a Verizon Email requesting us to verify that I am a nurse. Since I am a nurse, I clicked on the link and made the verification . We did not realize that this was a predatory email that eliminated our 55 plus…
Taxes and fees charged for loading balance to account
Before going on a vacation recently, I loaded some funds into my prepaid account just in case I needed to activate a Travel Pass session while in Mexico. My account has the amount of funds I wanted to add, but I got a text from Verizon saying there were also taxes and fees added atop of this. Credit card bill for the month…
Resolving Announcement 19
I have been unable to send or receive calls for two weeks now, both in and out just getting announcement 19. Several interactions with Verizon reps have been unable to resolve this issue. I did discover a post here that seems to be about exactly this problem and how to solve it:…
Website and app
This has to be the worst web and mobile experience I have ever had. It's constantly making you sign back in, none of the links work, automated chat is not helpful. I bought a PrePaid Iphone online and for some reason my purchase was placed on hold. I spent over 3 hours on the chat trying to figure out the problem before…
Cell Phone Ringing
Why does my cell phone ring for some incoming calls, but not for other incoming calls?
Unable to click “complete registration”
After I filled in all the information, I couldn't click the register button.
Phone number was unregistered and blocked
after being transferred to a management rep I was not even able to respond to her message before I was sent this message. Since this I have been completely unable to access my account or connect with any support agent.
Cant add funds this monthly cycle
I am trying to pay my bill on a prepaid plan. Every time I do it gives me an error message saying "you can not add more funds to your account this monthly cycle". I have tried on the app and the website and it's giving me the same thing.