Prepaid
Unable to click “complete registration”
After I filled in all the information, I couldn't click the register button.
Phone number was unregistered and blocked
after being transferred to a management rep I was not even able to respond to her message before I was sent this message. Since this I have been completely unable to access my account or connect with any support agent.
Cant add funds this monthly cycle
I am trying to pay my bill on a prepaid plan. Every time I do it gives me an error message saying "you can not add more funds to your account this monthly cycle". I have tried on the app and the website and it's giving me the same thing.
Outsourcing jobs
For the last few months, I have tried to open a claim for my husbands cracked screen. Due to Verizon outsourcing service centers outside of USA. My insurance dropped when I added a line in September. Added wrong insurance back in October that's $25 a month and now January 2025 had to call 2 seperate times, one of the calls…
Verizon Black Listed IMEI Thinking Phone is Lost or Stolen
Hi Everyone, I wanted to see if anyone else has had this issue and if they can guide me with some information to get solved. Recently I moved from Australia to the US and bought a Verizon prepaid Sim because people in my family say its got the best reception in the area, only to realise that Verizon couldn't offer me Wi-Fi…
Verizon Protect App
I have a prepaid plan. My Digital Secure App was recently updated by i am guessing Verizon (not me) to Verizon Protect. When trying to open the app I keep getting " Please try again" message. I seen a post on here that stated this App is not compatible with a Prepaid Plan. Is this true? Do I need to do something to get…
problem: There is not enough money on your account
I am on travel outside of US and I try to call out using wi-fi calling to US phone number (800) but i get the message "There is not enough money on your account", then it says it will transfer me to some payment center, but i hangs up. I am on prepaid plan (automatic credit card payment). I had no problem of using the…
Porting from Att&T
I have been on the phone with your porting department for 3 hr they are unable to port. And the att number has been ported to verizon from att
Can not complete register
Why is the last button(complete registration) not activated when creating a new account? I have filled in all the fields and checked the terms and conditions and privacy policy, but the last button is not activated. My English is very poor, can you help me register an account online?
Transfer balance to a new sim card and jetpack
Hello, My old 4G/LTE died. So we have a new 5G with a new sim card. The question is: 1. Is it possible to transfer the remaining balance to the new Jetpack and new Sim card? 2. If yes, can you show me the link that I can follow? 3. If no, is there an online link that I can load the new sim card for new number for new…
Bill-Over-Payment
* Yesterday I paid my bill online mistakenly twice, so I overpaid by 203$. can someone help with this ??? My phone number is *****
No service and stuck in Guest mode after number transfer
I am switching my phone number from my old carrier to Verizon, and upon finalizing the port over online, it said everything was accepted and would be ready to port once I received and activated my new device. Come this morning, my old device has no service, and is stuck in SOS mode, and when my number is called it…
Gift card
I purchased a prepaid gift card thinking I could use it to pay my bill. And I have tried everything I could to. But the PIN number is too long and I don’t know what else I can do
Prepaid Customer Service
Shoutout to Andrew in Prepaid Customer Service. He helped me switch from a Postpaid physical SIM to a prepaid eSIM plan. He was very helpful and got everything set up well, which was definitely refreshing after a frustrating experience trying to switch over my plan. I wanted to thank him on the call but we got disconnected…
Lots of Issues with Verizon Website & App
When on a prepaid plan there are a ton of issues with using Verizon's website. The website won't allow the ability to shop unless you first search for Verizon Prepaid Shopping. If you just logon to the normal site, access your account and try to shop then the system will log you out. I just purchased a new phone. There is…
Complaint - Text Not working w T mobile - Metro PCS - Boost Mobile
I have not been able to send text to anyone in T mobile and Metro PCS and Boost mobile, for past two weeks None in Verizon helps - their response is , Call T mobile ! all the 2 mil of them! their tech is so illiterate and none monitor the network issue !
miscommitment By Verizon
So I’ve been customer of Verizon since last year and ported my number to other network to them, I ve been using 15pro max and traded device this year 16pro max , the agent at that time committed with me the bill will be same what I was paying on 15pro max , which is 105$ , after putting down payment of 199$ and my device…
I think I fell for a sc*m, pls help
Hello everyone! I am writing to you from Italy, as I can't find any Verizon operator I can contact, so I hope you can help me at least. Let me explain the situation: for a couple of days I was getting a pop up in iPhone settings that said verbatim: "An eSIM US Mobile is ready to be configured on iPhone." I ignored the…
Request for Unlocking iPhone 15 Pro
Dear Verizon Customer Support, I hope this email finds you well. My name is Anis, and I am writing to request the unlocking of my iPhone 15 Pro with the following details: * IMEI : ***** * Model: iPhone 15 Pro I am currently in Tajikistan and would like to use a local SIM card during my stay. I understand that my device is…
I need my account number
I need my account number to change service
Unable to link services to my app
Hello I’m unable to link services as I wanted to see how much data is being used and bill
Customer Service
By far the worst customer service experience I've ever had. My prepaid phone was suspended due to non payment associated with an expired credit card. The issue is that the card is not expired and I attempted to speak to a live customer agent with no success. The automated phone assistant and the online website would not…
using a flip phone in Portugal
I currently have a TCL Flip Pro prepaid. I will be in Portugal next week and would like to be able to call in Portugal(locally). I called Verizon and they said with my current plan I could not add international calling. I do have an extra identical TCL Flip Pro that has not even been out of the box yet. Could I set that up…
Payment Not Getting Processed
My prepaid plan is set up for autopay and linked up to my debit card. This has never been an issue in the past with payments going through without an issue. However, this month the payment did not go through. I checked my account for the debit card, and there is plenty of money in it. I tried to process again manually, but…
Customer Service on Manufacturer's Warrantee 10 year customer!
I purchased a Pixel 8 phone and was suggested to add a Pixel Watch 2. Everything was OK until the Pixel Watch 2 stopped charging. After attempting many times and using the Verizon customer tech service and also researching on line it was found that Google has a huge problem with this Watch. Given being a long time customer…
No way to get help
My phone broke , and i needed to turn off autopay . attempted to login through verizon website however it requires sending code to my phone. other options said to call , i dont have a phone . i cant use chat to get help because i cant log in. What do i do ?
Customer service
Received an email from Verizon letting me know I can upgrade & the promotion. They suggested the app is best way & easier to complete upgrade order. Simply put I am absolutely shocked what a frustrating experience it has been! Verizon has failed at every point of the process. Hours on the phone speaking with reps. Not a…
Verizon has been lying to me about reimbursement for OVER A YEAR!! I am thinking to sue them to resolve this!
I bought an iPhone last year, paid fully for it with my credit card, then went back to the store to exchange it and start the monthly payments. They gave me a new contract dated and everything, and said I would get reimbursed within a few days. I followed up over 10 times over the phone, they always tell me "oh we will…
Network around my area
I have had Verizon for little over a year now, and as soon as I leave my town I have almost no signal whatsoever. At my house in town I have 1 bar even though there is a verizon tower little over a mile southeast of my house. I supposed to be on a 5G line but that only happens when I am in a big city, Really considering…
Billing Issue
In July I bought an iPhone 13 from Best Buy to trade in for the trade-in credit of $1000. I purchased an iPhone 15 Pro Max and had it shipped to me. Due to shipping errors the phone was never delivered and after two attempts to deliver the phone to me the phone was returned to where it was shipped from in Texas. Since the…