-
No service and stuck in Guest mode after number transfer
I am switching my phone number from my old carrier to Verizon, and upon finalizing the port over online, it said everything was accepted and would be ready to port once I received and activated my new device. Come this morning, my old device has no service, and is stuck in SOS mode, and when my number is called it…
-
Gift card
I purchased a prepaid gift card thinking I could use it to pay my bill. And I have tried everything I could to. But the PIN number is too long and I don’t know what else I can do
-
Prepaid Customer Service
Shoutout to Andrew in Prepaid Customer Service. He helped me switch from a Postpaid physical SIM to a prepaid eSIM plan. He was very helpful and got everything set up well, which was definitely refreshing after a frustrating experience trying to switch over my plan. I wanted to thank him on the call but we got disconnected…
-
Lots of Issues with Verizon Website & App
When on a prepaid plan there are a ton of issues with using Verizon's website. The website won't allow the ability to shop unless you first search for Verizon Prepaid Shopping. If you just logon to the normal site, access your account and try to shop then the system will log you out. I just purchased a new phone. There is…
-
Complaint - Text Not working w T mobile - Metro PCS - Boost Mobile
I have not been able to send text to anyone in T mobile and Metro PCS and Boost mobile, for past two weeks None in Verizon helps - their response is , Call T mobile ! all the 2 mil of them! their tech is so illiterate and none monitor the network issue !
-
miscommitment By Verizon
So I’ve been customer of Verizon since last year and ported my number to other network to them, I ve been using 15pro max and traded device this year 16pro max , the agent at that time committed with me the bill will be same what I was paying on 15pro max , which is 105$ , after putting down payment of 199$ and my device…
-
I think I fell for a sc*m, pls help
Hello everyone! I am writing to you from Italy, as I can't find any Verizon operator I can contact, so I hope you can help me at least. Let me explain the situation: for a couple of days I was getting a pop up in iPhone settings that said verbatim: "An eSIM US Mobile is ready to be configured on iPhone." I ignored the…
-
Request for Unlocking iPhone 15 Pro
Dear Verizon Customer Support, I hope this email finds you well. My name is Anis, and I am writing to request the unlocking of my iPhone 15 Pro with the following details: * IMEI : ***** * Model: iPhone 15 Pro I am currently in Tajikistan and would like to use a local SIM card during my stay. I understand that my device is…
-
I need my account number
I need my account number to change service
-
Unable to link services to my app
Hello I’m unable to link services as I wanted to see how much data is being used and bill
-
Customer Service
By far the worst customer service experience I've ever had. My prepaid phone was suspended due to non payment associated with an expired credit card. The issue is that the card is not expired and I attempted to speak to a live customer agent with no success. The automated phone assistant and the online website would not…
-
using a flip phone in Portugal
I currently have a TCL Flip Pro prepaid. I will be in Portugal next week and would like to be able to call in Portugal(locally). I called Verizon and they said with my current plan I could not add international calling. I do have an extra identical TCL Flip Pro that has not even been out of the box yet. Could I set that up…
-
Payment Not Getting Processed
My prepaid plan is set up for autopay and linked up to my debit card. This has never been an issue in the past with payments going through without an issue. However, this month the payment did not go through. I checked my account for the debit card, and there is plenty of money in it. I tried to process again manually, but…
-
Customer Service on Manufacturer's Warrantee 10 year customer!
I purchased a Pixel 8 phone and was suggested to add a Pixel Watch 2. Everything was OK until the Pixel Watch 2 stopped charging. After attempting many times and using the Verizon customer tech service and also researching on line it was found that Google has a huge problem with this Watch. Given being a long time customer…
-
No way to get help
My phone broke , and i needed to turn off autopay . attempted to login through verizon website however it requires sending code to my phone. other options said to call , i dont have a phone . i cant use chat to get help because i cant log in. What do i do ?
-
Customer service
Received an email from Verizon letting me know I can upgrade & the promotion. They suggested the app is best way & easier to complete upgrade order. Simply put I am absolutely shocked what a frustrating experience it has been! Verizon has failed at every point of the process. Hours on the phone speaking with reps. Not a…
-
Verizon has been lying to me about reimbursement for OVER A YEAR!! I am thinking to sue them to resolve this!
I bought an iPhone last year, paid fully for it with my credit card, then went back to the store to exchange it and start the monthly payments. They gave me a new contract dated and everything, and said I would get reimbursed within a few days. I followed up over 10 times over the phone, they always tell me "oh we will…
-
Network around my area
I have had Verizon for little over a year now, and as soon as I leave my town I have almost no signal whatsoever. At my house in town I have 1 bar even though there is a verizon tower little over a mile southeast of my house. I supposed to be on a 5G line but that only happens when I am in a big city, Really considering…
-
Billing Issue
In July I bought an iPhone 13 from Best Buy to trade in for the trade-in credit of $1000. I purchased an iPhone 15 Pro Max and had it shipped to me. Due to shipping errors the phone was never delivered and after two attempts to deliver the phone to me the phone was returned to where it was shipped from in Texas. Since the…
-
Can't find data boost option
I can't find the data boost option it's not showing up. I'm pretty sure I'm the account owner.
-
supposed late fee not real
I really don’t understand how it’s possible that I have invoices stating that i paid my bill on the verizon app and they don’t have them somehow so i still owe? on my may-jun bill my bill was normal amount. on the next bill it states i have a past due amount for the entire bill as if i didn’t pay it. but in my payment…
-
Verizon refund denied
I'm pretty upset that I went with Verizon to see if an issue my phone had been having would be fixed. After finding my issue was not resolved, I requested a refund relying on this false promise shown at checkout: I would not have purchased this plan had I known. I know its only $45 I was expecting back. I will never…
-
lost security code
I lost my 4 digit security code years ago. In order to conduct any business, including resting the security code, you must provide the security code. The AI assistant cuts me off after two attempts with their temporary passwords. They give no options to speak to a person. I went to a Verizon store and explained my problem…
-
Physical Sim Activation
I recently bought 2 new physical sims from Walmart, I have been trying for about 2 days now to find out how to activate them, ive followed the steps that comes with the sim, in the packaging, to no success. Please help!! How do I activate the sims???
-
Unable to activate replacement SIM card
My SIM card just stopped working yesterday. Phone went to SOS. After hours using the chat bot, ordered a new SIM, assuming my old one just quit. Got the new one today (after paying $15 to have it overnighted) inserted it, my phone can read it, but it wouldn’t activate with Verizon. I went online to activate it, but it will…
-
Payment amount and date say undefined
Last month I upgraded to a new phone and plan, but some issue has shown up on my account now and curious if anyone else has seen/fixed it before. On the home page on the website for my account it says "Your next payment is good to go. Your next Auto Pay is scheduled for Jul undefined and we'll take up to undefined from…
-
Unable to click the Complete Registration button
Why is the last button(complete registration) not activated when creating a new account? I have filled in all the fields and checked the terms and conditions and privacy policy, but the last button is not activated. I'm prepaid customer.Whether on the website or mobile app。…
-
Customer Support Experience
To start, I've been a Verizon prepaid customer for some time. about 1.5 years as of now. My account has 2 cell phones (p1, and p2) and a watch (w1) connected to p1 with number share. This setup has been working just fine until the following... About a month ago I had a friend visiting from out of the country. They have a…
-
Prepaid Travel Pass
Now that prepaid customers can get Travel Pass, I'm wondering about this situation. If you don't have funds loaded into your account, what happens with prepaid customers if they are outside the US? Will there be a text sent asking if we want to pay for Travel Pass (and then we would have to add funds to our account…
-
Charged For Calls I Did Not Make
I went on a one day trip out of town and when I got home and checked my prepaid data it had dropped from 62 percent available to 12 percent. I did not make any phone calls while I was away, just a few text messages. I used an app one time to get into the event that I was attending. I checked "recent calls" on my phone and…