Watches
Gizmo is frozen
My kid’s Gizmo watch has been frozen for days. It shows half of the character in the spot light. We have shut it down several times but it always freezes here. The app says the battery is dead but it’s been in the charger and stays lit up when taken off the charger. Please help?
Galaxy Watch Ultra 2025 imei not supported
I recently purchased the Galaxy Watch Ultra 2025 Titanium Blue model directly from Samsung, when I tried to connect it to the Verizon network I got an error saying the imei was invalid. I spoke with a Verizon rep and they said it was Samsung when I spoke to Samsung they said it was Verizon. The next day I took the watch…
Billing Question
I’m looking at this months bill and next months bill for my watch line and I believe it should be $15 but it’s showing $15 twice each month for over $30 per month. It looks like the charge is duplicated?
Gizmo to Apple Watch
My son accidentally jumped into a pool with his Gizmo 2 on and it no longer works. When we went to the Verizon store, the woman working told us we could get an Apple Watch and pair it to our old, inactive iPhone, using the same number from his Gizmo line. So we bought the watch and came home to set it up, but it is not…
Pending Gizmo contacts
I am trying to add contacts my daughter’s gizmo watch. They contacts have been accepted and they are able to call the watch however the watch says the contacts are pending.
Apple Watch activation
Ordered Apple watch with a new line. Shipment received on June 19th. I followed the instructions as it was provided. But the watch is not able to receive or place calls. So reached out to support on June 21st. Service Rep - Raghav reviewed and asked couple times of unpairing and pairing and reconfiguring. It didn't work.…
Gizmo Adventure charger replacement?
Has anyone found a replacement charger for the gizmo watch 3 adventure?
gizmo text
Why aren’t I receiving texts from my daughter’s gizmo in my app? She is blue to tex me but, when I open the app, it isn’t there. Also, the texts I send her disappears from the text windows on the app.
Gizmohub
We bought two gizmo 3 watches for our kids. My wife downloaded the app and connected everything no problem. When I tried to connect on my phone it said my number was invalid. After deleting my account we tried to add me as a caregiver on her phone. It goes straight to the add a buddy screen and shows a watch icon next to…
Unable to create gizmo account
Please help UI have spent hours on hold and speaking to Verizon tech support and no one can help me we purchased Gizmo watches I was able to set up a gizmo account on my phone My wife is NOT ABLE to set up her account it had her mobile number associated with an incorrect email so if we try to set up a new account it says…
Samsung Watch Ultra activation
I just purchased a new unlocked galaxy watch ultra from Samsung and have been unable to activate it on Verizon. Level 1 and 2 support are saying the device is incompatible but Samsung support says that it is. Who is correct? Verizon tried to sell me one through them as a solution but they want $635 whereas I paid $225…
why isn't my gizmo 3 able to charge?
Just got a Gizmo 3 watch a few months ago and all of a sudden it died and is unable to charge???
Gizmo Watch 3 Disable Location for Contacts
Is there a way to disable location tracking for “caregiver” contacts? I want my child to be able to text this contact without sharing their location
Cannot create a gizmo account
I have tried numerous times to create a Gizmo account and have deleted and reinstalled the Gizmo hub app so that I can have access to my son's Gizmo watch. I also spent 45 minutes talking to Verizon specialist and their only solution was maybe just give it time because the app is busy. I've been trying for 3 days. My…
Gizmo watch keyboard
We have two Gizmo watches, one has always had access to the QWERTY keyboard and the other has not. We have tried updating the software on that phone and also doing a factory reset neither of which have fixed this issue. What is our next step?
Frozen Gizmo
My daughter’s Gizmo watch has been frozen for days. It shows half of the character in the spot light. We have shut it down several times but it always freezes here. The app says the battery is dead but it’s been in the charger and stays lit up when taken off the charger. Any ideas? Her last one went black and never came…
Numbershare Usage not available
Why can I see the number of minutes and messages currently used by the number assigned to my watch but not actually view the log? After the billing cycle I can view the past usage but I cannot view current usage.
Gizmo Watch 3 Screen Black
My daughter's Gizmo Watch 3 (Mint) was working fine until this morning. The screen was black. After taking a moment to look at her watch this evening, the buttons seem to not be working. When we remove or place it on the charger, it makes the normal sounds. I went to the GizmoHub app to see if it is still connected. The…
Apple Watch cell wrong username
I’m attempting to setup cellular for my Apple Series 9 watch through my iPhone Apple Watch app. It first asked that I login into Verizon, but the username is already populated with my phone number which I have not used as my username in many years. I see no way to correct it. Hoping someone has a work around.
Gizmo Watch to Apple Watch
My son currently has a Gizmo Watch. We have an older Apple Watch (Series 7) with cellular that we would like to give him. Does this require a different plan than the Gizmo Watch plan? Is there a way to keep the Gizmo Watch number? How do we have make this switch from the Gizmo Watch to the Apple Watch (that I will run from…
how to reach someone at Verizon to remove a device from lost or stolen device registry
Can anyone at Verizon remove my iWatch from the lost or stolen Device Registry? I have spoken on the phone with customer service and been to two different local Verizon stores with no success. I own the watch, have always owned it, it has always been in my possession. It used to be on our Verizon mobile account but when we…
Disable App on Gizmo 3
Good evening,, I'm curious if there is any way to disable the calculator feature for the Gizmo Watch 3. My 5th grader has severe allergies, so she wears her watch to school but she's been using the calculator feature when she shouldn't be in class. Another option, if disabling cannot happen, would it be possible to…
Gizmowatch
I would like to upgrade my child's gizmo watch to a regular cell phone, but I want to keep the same phone number. When I went to a store, the Verizon rep said it's not possible to keep that same phone number, and you can only cancel the gizmo and get a new line with a new number. Can I keep the number but upgrade her line?…
How much
Free apple wztch want don’t watch spend a lot of moneys
Apple Watch Connectivity Issue on Verizon Network
Recently, I purchased an Apple Watch Series 7 with cellular capability and activated it on the Verizon network. However, I'm experiencing persistent connectivity issues. Despite being in an area with strong Verizon coverage, my Apple Watch frequently loses connection to the cellular network, rendering features like calls,…
Customer Experience
I recently had a pretty terrible experience with Verizon Tech Support and Customer Care. I am interested in knowing if others have found better ways to hold Verizon accountable for its customer experience. Here are a few details to set context: * Two months ago, tried to upgrade my son's Gizmo watch with an Apple Watch.…
Pixel 2 Watches on my account cannot connect to esim
Suddenly all three Pixel 2 watches on my account cannot register esims. I spent way to long on chat today with an agent that tried and still did not resolve. They reissued the esim and it still didn't connect. Why am I paying for a service I can't use and cannot get support on?
Samsung 7 watch not receiving texts when away from host phone
Samsung 7 40mm watch is not receiving texts when away from host phone (Pixel 8 pro) or if bluetooth is turned off. When I attempt to send a text from watch if it is away from host phone using number share, the watch will hang on "sending" and never complete (even though text is received). The receiving number of text will…
Update Contacts Categories/Groups
Hello, I’ve recently contacted #Gizmo customer support to suggest they add additional categories for the watches contacts, or give parents the ability to edit some of the controls My situation is I’m divorced and coparent with my ex-wife. I want my daughter and her mom to be able to video chat, phone call, text - without…
Apple Watch 10 backorder
I ordered an Apple Watch 10 and it’s saying it’s shipped 3/28/25 but also says back ordered? When can I expect it? It’s been a few weeks and I have no info