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Very Poor Customer Service
I ordered a new phone plan, phone and watch on Saturday, I was told multiple times “your package will be here by end of day” it’s now Thursday and I have still yet to receive my phone or watch. I’ve taken 3 days off work in order to be home to sign for my package and still nothing. Called again today, customer support said…
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2nd posting, still waiting to get Giftcards and other items promised. Response was" did you opt for another gift card"?
From yesterday's posting, I was told that due to suppliers' constraint, a gift card was being offered, and did I opt for that? I haven't seen any offers and still waiting on gift card. I'm retired, so this is my new part time job, getting what's owed. We moved from Comcast to Verizon June 1. Installation quick and smooth.…
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Waiting to get rewards gift cards, many calls, lots of different numbers to call, 4 months
We moved from Comcast to Verizon June 1. Installation quick and smooth. We were promised 2 x 200 gift cards, Nintendo Switch and JBL Party box. told we had to wait 65 days after signing up. Many numerous calls to numerous numbers. First, they sent us to the special gift card support number, and they redeemed it for us.…
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Online order
I decided to hook my nephew up with a phone and smart watch for his birthday - and ordered online with items noted as “in stock” at my local store. The website told me the order would be ready in 2 hours. 5 hours later I went to the store, and they told me it’s “in transit” and they don’t know when it will arrive - saying…
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Order update
I want to see my order status
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Address of Alburtus, PA return processing center
I returned my router to Verizon a year ago and I just noticed that it is still listed on my account. I have the UPS tracking number, but since its old UPS won't give me the POD unless I tell them the name and address of recipeint does anyone have the name and address of the Alburtus, PA facility as it is written on the UPS…
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FIOS REWARDS
I am new to this forum and writing because I have been trying to get a live agent to address my problem and it is impossible for them to solve anything. They say they will call back in a few days, and weeks go by and the promise is just that, an empty promise. This case is a matter of not receiving some of the rewards…
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Unable to view order status, unable to connect to customer service call
I have been unable to view my order status via the my Verizon website or app. Similarly, I am not able to view my bill summary through these means. I also tried calling support, but every time I reply to the automated questions, I get disconnected right after I say I don’t know my PIN number and the automation cautions me…
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older pending order
i have an order on my account that stuck on on my account and it been there since last month i make any changes on my account to my plans or services because of it see the pic below that be there since last month
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i cant make any services on my Fios account
hi ever since last month my account has said "Your order is pending." ... "Your current plan will be updated in about 5 minutes, and you may then place any additional orders." and it is keeping me from placing orders on my account i would like to have that remove from my account i been calling about that ever since and it…
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"Your order is pending" message for two months
For two months my account has said "Your order is pending." ... "Your current plan will be updated in about 5 minutes, and you may then place any additional orders." I have contacted support five times: three calls and two chats. Each time the rep has verified that the order was completed in May. In the third and fourth…
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Order on hold pending address verification
My order is on hold since Friday asking for proof of address. I uploaded my lease agreement right away when I received the message that my order is on hold. Since I work from home, I need internet immediately. Given the looming July 4th weekend, I don't think this process will be done in time for me to receive and install…
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Removal of TV and Phone Services
I placed an order to have my TV service and in home Phone line removed over a month ago to lower my bills. Verizon has not taken an action and is continuing to bill me at an anatomical rate. How can I get this processed and lower my cost? It seems like my order has been placed on the back burner in favor of my large…
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Gift card never refunded on a cancelled order
I also have the same problem. Bought a meta quest 3s with gift cards to be picked up in store on May 7th, the store cancelled same day due to missing stock. They said the gift cards would be refunded, they never were. I've since called Verizon multiple times, and tried to get the support people on twitter or X or whatever,…
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Express pick up
I ordered my tablet yesterday morning and i opted for express pick up, there was nothing that said that it would not be ready that day. It says express pick up and it also said that specific store had it in stock! We'll when I was done with the payment it said that it would be ready by JUNE 25TH! when I called the store…
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Giftcard
I used the $200 & $100 giftcard to purchase items on verizon.com. The following day i received an email that the order was cancelled. I replaced the order but never received a confirmation email. Also didnt get a refund on the giftcards, i checked and they are at a $0 balance. Cant get a hold of customer service either
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They promise but never deliver
They never backup what they say. I ordered an iphone on an offer. Never got delivered because it had apartment number missing. Asked the agents to add the apt number so that it could be delivered, they said they did it. I asked them twice. But they never did it. So, it got returned to the sender. I chatted with them and…
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VERIZON Fios D2C-CTV DS package.
It seems UPS 's computer is glitching again. I received a label created message with tracking number, so called Verizon. No order is being shipped, and no change to my account. So, I called UPS, and that tracking number was for an old order that was delivered about six months ago. The rep says the tracking numbers are…
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No confirmation email after buying
Hello, I bought the E3200 wifi-extender from verizon yesterday, and I still haven't received an email confirmation regarding the purchase. Haven't been charged as well. I bought it as a guest, so I couldn't look at an account to check. Is there a way for me to verify that the purchase was successful?
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Canceling service due to death
Not looking for an answer but wanted to put it out there. My mother passed away in January 2025 and we no longer need the use of her Verizon landline. I called Verizon at the 1-800-Verizon number on 31 January and commenced talking with a customer relations representative. I canceled the service, paid the bill, and assumed…
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Waiting time for a rep
Today is January 27, 2025. I have been waiting on the phone to speak with a Verizon Fios representative one hour and 30 minutes quite literally, and still waiting. Utter disregard for clients’ time. I am outraged. Time to look elsewhere.
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Refund for Canceled Order
I am writing to formally express my dissatisfaction and seek immediate resolution regarding a refund for my recent order, which remains unresolved. Below are the relevant details and concerns: Order Information: * Order Number: ***** * Order Date: 11/29/2024 * Location Code: N832301 * Fios Account Number: ***** The item in…
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Empty Box Delivered after upgrading my phone
I'm hoping someone can help me out. I upgraded my daughter's and my phone for Christmas. I received my phone with no problem, but her's was just an empty box. I've spent over 4 hours with Verison techs on the phone with no solution. I'm really not in the mood to pay $1000 for a phone I didn't get. Verizon tells me it's…
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Returned my Fios devices but now getting emails saying I did not return one item
I returned my fios equipment to Verizon. Now they say I did not return one item. I returned everything. However, the in-store person only scanned the big box, not the smaller adapter. Now I'm getting automated emails saying return it or I'll be charged. The 800 number was no help. I went back to the store. They said wait a…
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Very Frustrated! Replacement Remote-11 days, 3 chats, 10 agents, > 3 hours total and no new remote!
In initial troubleshooting chat, tech stated I needed a new FIOS One Voice Remote. After about an hour of back and forth the tech supposedly arranged for a new remote to be shipped next day. Three days later when remote never arrived, I started a chat to get a tracking number which they couldn't provide. One hour, four…
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Returned package still undelivered
I have a receipt, from Oct 22nd, it does it say it was delivered to ALBURTIS, PA US. I spoke with 6 agents today. What else we can do? I am glad I am not a customer, such a bad treatment.
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Where is my phone?!
I ordered a phone and I added a line to my account. I did this last week and I was told on Tuesday and yesterday that my phone was going to be here by yesterday at 8 PM and wouldn’t you know it? It didn’t show up. I have called multiple times, I have chatted multiple times And I have emailed multiple times. No one can seem…
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Order
I ordered the new iPhone last week. Friday they delivered the case only. When I contacted Verizon they said it was split and I would receive it the next day. When I did not I reached back out and they told me it had been delivered. Sure as Sit I did not receive it. 2 days later they have finally issued a refund I should…
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iPhone 16 Pro Max Shipping to Wrong Address
I am ridiculously frustrated. I’m in the process of switching from T-Mobile to Verizon, and I already have a really bad taste in my mouth about Verizon. They had to use my old address for the credit check because I just moved to a new state a few weeks ago. The agent told me at the store he could change the address after…
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I also ordered a phone and received an empty box
I upgraded my daughter’s iPhone for her birthday. It was going to be a surprise. The package was delivered by UPS 10-24-24. I never opened it because I didn’t want her to see. On her birthday today, 10-30-24, I opened the package and put the phone box in the gift bag. Imagine m surprise when the phone box had no phone. Of…