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Phone won’t make or receive calls
Ever since this morning, any time I try to make a call from my phone, it automatically says call failed. If someone tries to call me, it goes straight to voicemail. Data/cellular and WiFi are all working, texting is working, but the bars in the top right corner showing service are all gray-indicating no service when this…
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Sim Card
I am trading in my 10XS and have done the erase step. Now it says to take out the SIM card, but doesn't tell you how to do it. I saw another post that says you can leave it in and send it back that way. Which is it? And which will insure no one gets my info in the future? If it is to take out the card, I need some…
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Call Log
How do i look up my past call log?
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Voicemail password on iPhone 7 not working
I’m unable to access my voicemail with my password and I can’t reset it
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Dropped Calls, not able to make or receive calls
My calls are constantly dropping, not able to make calls or receive calls. When I am talking with someone, they sound like an alien is talking. The there is no sound at all. It shows they are still on the line but I can't hear them and sometimes they can't hear me. It doesn't matter where I'm at, it happens at home, while…
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Why can't you order or upgrade online currently?
I have been trying for over three weeks to upgrade a line and add two new ones and no one can seem to figure out how to help me. I was passed off to an I.T. person who said they were having issues with bugs but couldn't do anything but cancel the order for me. Every time I even hit the upgrade button it goes to an orange…
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Rebates
I am so frustrated, I was told when switching to Verizon there would be 200.00 rebate for each line, I have received rebate for 2 of 4, now getting the run around. They keep escalating and promising to review, I literally spent 2 h ours and 17 minutes to hear we will review AGAIN, nothing we can do for the next 7-10 days.…
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How do I leave a customer service review/feedback?
I just had an excellent customer service experience with Gayle from Verizon. She was so kind and sweet and answered all of my questions very quickly. I was told I would receive a survey after our online chat ended. However, I did not receive one and I would love to go out of my way to make sure it is known she gave 5 star…
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iPhone 6S Plus
My iPhone 6S is making sound notifications- even when it is completely shut off for the evening. I want to get the notifications in the morning- but I do NOT want to get them when I have the phone completely shut off in the evening. Help!!! Thanks!!!
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Husband's calls (many), show up as 999 999 9999 on phone bill, he says they are voip calls
I have read that they are numbers that are blocked on the receiver's end. Is this correct, and could this be a way of him hiding who he is calling? I appreciate answers.
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Text messages in airplane mode
I’ve looked at a few other posts and not quite sure I have the same situation. I’m currently visiting Thailand, my iPhone is in airplane mode and I’m connected to Wi-Fi. I’m getting iMessages as expected (blue bubbles), but I’m also getting regular SMS text messages (green bubbles). Wi-Fi calling is turned on, is that why…
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Iphone14plus
Y cant i trade my iphone 14 plus that came defective verizon just wants too trouble shoot or send out same model with same problems intried getting refund in jan when i purchased the phone they would judt go around that and trouble shoot now they can claim its past 30 days yah they dint wanna refund me 5 days of me habing…
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Verizon not Honoring Promotion
In December I received an Email from Verizon about a $400 discount for an upgrade to the Iphone XS. The discount was supposed to applied as a $16.67 credit to each $37.49 billing cycle for 24 months. I have still not received any of these credits. Here is the promotion: Here is the purchase receipt: I contacted support…
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iPhone SE - received voicemails not being delivered to the phone
In January '23 I replaced an iPhone 6s with a new iPhone SE. My iCloud backup was transferred to the new phone, everything was great. Starting about a couple weeks ago, the VMs stored on the iPhone voicemail app are completely disconnected from the VMs stored on Verizon's server. 1. If someone leaves me a new VM, I can…
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no cellular connection
no cellular connection keeps switching to SOS not showing LTE or any bars
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Callers can't hear me
Both my wife and I have been experiencing the same problem for about the last week. When we call someone from home, we can hear the person called but they can't hear us. I use a iPhone 13 Mini at 16.4.1 IOS and she uses an iPhone 11 at 16.1.1. The problem just started happening about a week ago. We've had these phones for…
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Identify Verify Invalid Request?
I just ordered an iPhone 14 Pro Max and I was sent a link but whenever I click the link to verify my ID it says invalid request? This is bad and I really want my phone
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I’d verification
I just ordered new mobile service & they sent me the link to verify my identity, but came up invalid request. Then I got sent a email to send a pic of my identification, but it still says my order is on hold, I don’t know what to do.
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Constant Dropped Calls (Seattle, WA)
For the past few years I've had major issues whenever I make a phone call on my iPhone 11. This happens in my apt, in my car while driving or in my office in DT Seattle. I've also never had more than 2 bars on my phone since I moved into my apt. My sister went into the hospital last month and it was impossible to call her…
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Using visual voicemail with two eSIMs
I just added a second line/eSIM to my iPhone 13 Pro. Visual Voicemail no longer seems to be working. I see a notification on the lock screen when a call is coming through and when someone leaves a voicemail. But when I tap on Voicemail in the Phone app, nothing is there. I have to dial *86 to access my voicemail. How can I…
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Traveling to Europe
Hi, I’ll be traveling to Europe. How can I find out if my iPhone is unlocked to use a local SIM card? Also how can I tell if I currently have an ESIM vs a physical SIM card?
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New phone not activating
Switched to Verizon and ordered new iPhones at the Costco kiosk. Followed all the steps but all four new phones will not connect to cellular and just say SOS.
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No internet or texts on new iphone 13
I have been in a nightmare scenario for days! I'll skip the disaster involved in just buying the new iPhone 13. Picked it up from the store, transferred over my data from my old phone, but it would not activate. After 4 very long chats, 2 phone calls, I can receive phone calls now, but some texts still go to my old phone.…
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iphone 14 promax wifi calling
how to turn on wifi calling on iphone 14 pro max
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Visual voicemail: Will my Android voicemails transfer to an iPhone if I switch?
Thinking about making the switch from Android to Apple. I have a couple of voicemails that I want to hold onto. If I switch from an Android to an iPhone, will my voicemails automatically transfer to iPhone visual voicemail, or do I need to download the audio files somewhere before I get the new phone?
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Can not receive or send SMS or MMS messages
I have an iPhone 14 Pro and it has worked flawlessly for half a year. I recently upgraded my daughter on to 5G with a iPhone 13. We have 4 people on our family plan and unlimited calls and data. After upgrading her phone I began noticing that I was not receiving confirmation codes via text message to enter my bank account,…
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Poor Coverage
Not long ago we moved from Severn, MD to Millersville, MD (different zip). Prior to moving, I investigated the cell coverage and it seemed that our new home would have sufficient coverage. At the new property (outside, in front of the home), we could hold phone calls but still had low (two) bars. Data coverage was spotty.…
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Shazam
I set up my new iPhone yesterday. Everything is working fine. Today, Shazam keeps asking me to create an Apple Music account. I already have Apple Music included in my plan with Verizon. My Apple Music app is working fine. How do I fix this please?
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Not receiving VM notifications
I have an 11 ProMax, VM is set up with a custom message. I know how to retrieve my messages, but I am not being alerted that I have any waiting for me. I have missed two important messages this week. Can anyone help me? Thanks
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Unable to receive verification text messages
I have been with Verizon since late summer of 2019 I have never had an issue receiving verification codes and after 2 hours on the phone (on and off) with Chase NOT being able to be verified when all they needed was to send me a simple code via text message it got annoying. I am not able to recieve verification code by my…