Apple (Archive)
help
I need help understanding my bill
Spoofing calls
I have recieved ove 40 calls from numbers outside the US. I called Verizon and they said theuu were aware of this. The agent said the only thing I can do is by a service costing $ 2.99 per month to block number. I am already blocking the number and then I receive this fom anothe rnumber. This is also coming to my wife's…
iphone8 blacklisted randomly after 4 years of owning it
As the title says my iPhone8 got randomly blacklisted by Verizon on December 14, 2022. I got this iPhone as a replacement from the Apple store. I have the receipt that shows the IMEI. I would like for Verizon to remove my iPhone from the blacklist as the phone is not lost or stolen. I only found out it was blacklisted when…
Call Quality to Canada (Apple)
Hi! I've been having a strange issue recently that is clearly not phone-specific, although I am using an Apple iPhone. My contacts in Canada (at least six of them now) can barely hear me unless I put my mouth right up to my mobile, while my U.S. contacts have no call quality problem at all. This does not happen when I make…
iOS 11 loses calls
Have to turn off/on - call starts off ok, then can't hear me - I hear them -what's up? Is it phone or Verizon Service?
How do I know if someone has blocked me?
I think my number is blocked but not sure. I do I unblock my number?
Muffled Sounds On iPhone 13 Pro Max
Hello ... lately I have been being told by those I am on the phone with that I sound muffled and my signal is going in and out. There is nothing wrong with my phone (at least to my knowledge), but it is becoming more and more annoying with each passing call. Is anyone else having this issue? I am on the latest iOS 16.6 and…
dropped calls 2023
I've called support twice regarding dropped calls.- once out of state and once at my home. Both times after hours on the phone with support, they acknowledge that I diffidently have a problem with the service going in and out. Calls with support dropped numerous time. I was told that it had to be my phone and multiple…
iPhone Unavailable
I have an older iphone and switched my sister's sim card to it and switched her phone number to it as her phone was destroyed. Went through a series to "unlock" times and finally got it to accept her security code (I thought). It now just says "iphone unavailable". Can't get thru to anything now. Need to get some info from…
Is it me or is VZW getting worse?
Cellular gets no signals (no service), SOS, and very weak connections in many places (rurals, in church, etc.). Its support (phone calls and online) is bad. Prices going up a lot. Even tried newer plans due to legacy plan, but they made no differences. I remember years ago, VZW was better with older iPhone models like 4S…
My i phone 12 keeps going into SOS mode. How do I fix? Thanks
SIM failure
I'm currently abroad and experiencing a SIM failure. I've tried popping it out and putting it back in couple times. Still showing failure. I'm also not able to login and receive assistance / support due to not being able to verify my login due to not having text messaging access due to the SIM failure. I'm also not able to…
Device unlock (iPad)
Hello. I purchased an iPad Pro (2022) from the USA, which was immediately taken out of the country and never turned on in the US. Unfortunately, the eSIM on my device is blocked by Verizon. At the same time, the classic nano-SIM card works fine with other carrier in my country. I found information that the lock is…
Impossible to Cancel Trade-In
On 9/25/21, I ordered the new iPhone 13 Pro. I thought it would be a good time to get a new phone, since I was getting married on 10/10/21. I knew the phone would have a great camera to capture memories. However, when I realized that my phone would not arrive before the wedding, I canceled the order. I didn't want my brand…
trade-in problem
I have been dealing with a trade-in problem since January 2023. I returned the iPhone for trade-in credit in December of 2022. I returned the phone nearly as soon as I received the trade-in box from Verizon because I didn't want to put the promotional credit in danger. Verizon representatives have a record of this, and I…
dropped calls and poor connections on cell phone
2 weeks ago my cell phone started dropping calls and/or the party on the other line hears every other word I say. Millsboro, DE. No changes to computer, wifi, cell. No other issues except for the cell phone issues.
Trade in issue
In June I was told by a Verizon representative that I qualified for a $800 Trade in credit for an Iphone 11. After 3 weeks of the trade in box not showing up- I contacted Verizon to get a replacement box sent. I was assured during this time again that once the trade in was received the promotional credit would be applied…
Id verification
I just ordered new mobile service & they sent me the link to verify my identity, but came up invalid request. How do I verify it?
No cellular service or wifi connection
My iphone 12 Pro has either no cellular service or 1 bar and will go in and out of SOS mode. It also will not connect to wifi. Even when it is showing 1 bar it will not send a text message. Help!
FaceTime not working?
Hi I just got the iPhone a few weeks ago and I today tested FaceTime and found out that face time doesn't work. I'm trying to call my friends on their iPods but they do not seem to work. Are you aloud to FaceTime iPod touch users who have the 4th generation iPod touch with front facing camera or no? When I try to call all…
iMessage
While recently on a cruise, we were using iMessage to communicate with each other. After a few days, iMessage would would sign itself out. After going to settings, it would show no addresses and waiting for activation. Any reason why it would do this?
old phone won't transfer cellular number
have transferred all pics, data etc. new phone will not accept cellular and phone number from old phone
delete photos
Is there a way to delete photos from your phone and then at the same time they get removed from verizon cloud?
No Cellular Data Options in Settings iPhone 13
Traveling in France with the Verizon International plan. Able to send and receive calls but no txt or data. When I go into settings and click on Cellular, I am completely missing the Cellular Data Options which is where I normally turn on Data Roaming. I only have Cellular Data and Set Up Personal Hotspot. How do I get…
Customer Complaint Poor Customer Service
I have been a loyal customer for a number of years. I called today regarding upgrading my iPhone 11 Pro Max to the iPhone 12 Pro Max. I spoke to customer service and advised of the store in Orlando I wanted to go to since all others closed at 6:00pm and I didn’t get off work until 6:00pm to ensure they had the iPhone 12…
one bar only July 4 2023
My iPhone 12 suddenly dropped to one bar and an indication of "congestion" 2 days ago, July 4, 2023. The rep told me I needed a stronger plan, I had the very basic, in order to be at the top of priority to get it fixed. He added the plan and told me to turn off the phone so it can reboot. I did and got 2 more bars. But…
My voicemails on my Galaxy S 22 Ultra are not showing up until days later...
I have a Galaxy S 22 Ultra. I use my phone for work so it's very important that I not only get the calls but the voicemails should I miss a call. I haven't gotten calls from any of the people I have voicemails from and the voicemails show up days later. I have cleared out my voicemail app and I have also cleared the cache…
S23 Ultra, 5G Network Not working or showing
1 week old S23 Ultra has not connected to 5g in our area since new. Map and address verification say I am in 5g network. Chat said turn off wifi, turn off phone, remove SIM, wait, replace SIM, turn on and wait 1 minute, turn on data. Tried all that many times. Also a reset, not factory but basic reset. Network says I am on…
SOS IPhone 13
Why does my phone keep going into SOS? I keep shutting my phone down to reset it and it doesn’t help. I pay way too much for Verizon service for it not to work at all times! 5G where?? I’m just barely getting LTE. My husband phone stays on 5G.
Dropped Calls
Long time Verizon customer here and really have not had any issues until the last 7 months or so. I have had continuous problems since December 2022 with calls dropping, not being able to hear callers and callers not hearing me. Sometimes it is impossible to make a call. I have repeatedly called to complain and have been…