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Customer service promises
I am sick of Verizon customer service agents. They keeps making promising, and have never delivered what they promise. What is the complaint department contact number or email address? I even worked with an agent claim she is Case Manager and she also promised a lot but failed. What is the direct contact to the Case…
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No call log available for this line.
Since the new billing cycle, I'm getting this message when I go to usage: No call log available for this line.
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Experience with verizon customer service
I requested a transfer of line from my husband's mobile account to my mobile account 2 weeks back. I have spent more than 8 hours over multiple days to follow up with verizon support without any concrete resolution. There is no proactive communication. One agent connects to the other and other connects to some other and it…
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Why Doesn't My Number Appear in List for Text Verification?
Currently going through this and I've seen others are as well so I'm going to use this post to describe my experience. Some time in the last few months I lost the ability to send texts to my phone when trying to log into my Verizon account. I don't mean the text doesn't get through, I mean I can't even see my number as an…
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Review
We have been a forever customer of Verizon, I think over 20 years. Our bill has gone up like most over the last two decades. Unfortunately our long history of loyalty has not paid any dividends to us. Instead we have seen significant price increase over the last year. We are now being forced out of our plan with another…
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UPS
The UPS store took my unopened box with a new iPhone 16 pro Max in it that I had already set up a return for and opened the box. He then removed the iPhone from its packaging and put the packaging back in the original shipping box and said you have to take it with you because we don’t recycle. He then placed the phone, no…
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Needing help with the $200 dollar promotion when adding a new line and new phone on an unlimited plan.
I recently added my brother onto our family plan, moving his phone number from his previous carrier. We added the iPhone 17 pro max with an unlimited ultimate plan to the number. He recently got an email saying that the promotion for a $200 gift card when switching to Verizon and adding a new line on myPlan was Invalid and…
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Phone upgrade replacement issues
Recently upgraded phone. Came in and screen was flashing and blinking. Called about replacement was told would get a new phone they sent a refurbished. Called again promised one thing and got another refurbished. Called yet again after 3hrs on phone was told to activate phone send other back recall in week and would get…
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Issue with Customer Service Promising and Not Delivering
I contacted Customer Service today about an email I received 2 weeks ago from a Verizon representative promising a discount effective immediately to replacing my loyalty discount. I spent 7-1/2 hours got cut off twice and had to restart conversations, had a separate phone conversation and got three totally different…
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Billing issue for more than month
I added one new line in early July, and with it came an iPhone. Verizon sent an extra phone (in the mail), so I returned it to the Downingtown, PA store. It was still new and never opened. Verizon has not corrected my bill because the store did not send it back to the factory. But the outsourced Verizon support in another…
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Surpising recurrig bill after closed account for months
Dear Verizon team, I have ported my number 919***9638 out from Verizon on early June. At that moment, Verizon immediately closed my account therefore I had no way to see the bill. Also there's no way I can login anymore. I have called a representative and they helped me to proceed the last payment, they provided me a…
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How do I contact corporate customer relations about an experience?
Verizon Located in: Countryside Mall Address: 27001 US Hwy 19 N #2036, Clearwater, FL 33761 This place is completely unprofessional and dishonest. I was misled about a supposed “free phone upgrade” that was actually a monthly payment plan, with a bill nearly double what I was told. When I tried to resolve the issue, the…
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Please fix the loyalty discount.
I’ve been through like 5 reps now. They keep leaving chat so I have to start over again. Its compounding the problem as I’m already upset at the very significant price hike. The few reps I did manage to get through a full conversation with all assured me that it’s being fixed my concerns escalated but my bill just keeps…
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Disappointed
I have been a customer of Verizon for 24 years. I upgraded my family to iPhone 17’s and what an absolute hassle it has been! Somehow when we were transferring our data from old phone to new phone it deleted our cellular data! I tried calling customer service on the one phone that still worked but they were unable to fix…
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Escalation call now
I have been trying to get in touch with a supervisor for AN ENTIRE MONTH about a stolen iPad. I have a recording that Verizon should be ecstatic to hear (I live in a one party state). When I informed the rep that I had recorded what he told me, he hung up. I need a call from a higher up now. But like you guys always say,…
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Verizon account only showing fios info after wireless port out, how do i get the final bill.
Hi VZW support. I was Verizon wireless and fios customer and have recently (2 days ago) ported out my wireless service to a different carrier and ever since the port out I have lost access to my wireless account, when i login using my Verizon credentials it only shows my fios account information. Tried reaching out to…
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Missing Trade In
I'm having some major issues with verizon. I did a trade in in March of this year. I still do not have the trade-in credit on my account even though I received the trade-in confirmation by email in April and have called four times to have the credit applied. I don't know what else to do at this point. This is overly…
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Call log disappeared
My call and text log had disappeared 2 days ago from the website as well as previous texts. I can see texts for the past 2 days but everything before that is gone. Any phone calls are not showing up as well. What's going on?
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Verizon system error locked Apple and MAX accounts after perks were cancelled.
Has anyone else experienced the horror show of cancelling a perk and then having Verizon keep compel of the account and can;t seem to figure out how to resolve? I cancelled Apple One and MAX four months ago but the back end of Verizon system still maintains billing control of the account. Translation: I cannot log into my…
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Unlocking phone
Good morning everyone. I want to know if someone can help me with unblocking my phone. I bought my phone from amazon (the oficial amazon store) and it was supposed to be unlocked. It came locked and Amazon offered my to give it back but I couldnt because I needed the phone at that time. The phone came with Verizon as a…
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How do I contact corporate? Or speak to an American customer service agent?
My billing is completely wrong and I’m being charged for items I do not have and never have had. Every time I call into customer service they tell me that they can see the problem and they need to transfer me “to the right person.” I wait on hold each time approximately 45 minutes to have the call dropped by Verizon and…
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Transfer pin
Verizon increased my bill by $30 due to some kind of loyalty pin expiring. I’m leaving the company. How do I pins my transfer pin? I have 3 lines.
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Multiple accounts same ssn
Hey everyone, hoping someone here or a Verizon rep can help before my 30-day window (Nov 4) runs out. Ordered 5 lines on Oct 5 — deal was 4 free iPhone 17s (256GB), activation fees waived, and a $200 gift card. Agent said only one phone payment went through, so he cancelled part of the order and made a new one under a…
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Blocking an SMS Shortcode Number 23456
Hi, I posted many months back about my incredible problem with SPAM. I am happy to see that Verizon seems to have enabled call filtering for more customers now, and so i am beginning to take advantage for the feature myself. i am however running into a problem in that the one of the repeat offenders spamming me is a…
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Our Experience
My husband and I have had the worst experience with Verizon these past few months. I can’t find where to post a review and I saw someone people do it here so I want to share my experience. I myself have been a customer at Verizon for years under my sisters plan so I thought Verizon was great, I recommend my husband and his…
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Cant access a closed account
After porting out, I have lost access to my account. I have tried the posted links, and the links verizon has in the FAQs and I am unable to access my account, bill, or subscription services.
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Contact at the Engineering Department
I have utility conflicts in the Tempe Arizona, I was told by the business team that the engineering dept. would be reaching out for coordination. I have not heard from them, can someone please give me contact information to the engineering dept. for Arizona. Thank you.
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Fraud Dept/Customer Service
I have had the absolute WORST experience with Verizon. I was trying to set up new service with them on 3 lines. Everything went through great....at first. I put my order in on Tuesday morning. Tuesday night, I received an email asking to confirm my identity. The fraud dept marked my name as fraudulent after I did that…
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Not able to access to verizon account
I tried to log into verizon account to see if my phone is unlock and can't get log in to (need the info in order to switch to different carrier) Called three different representatives to help me with, which they were very nice to try to help. The last person told me the option to about how I can get my number transfer PIN…
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Customer Service Experience
I just had the most horrible experience with verizon. I wasted six hours of my life at the verizon store to transfer phone numbers between my business accounts. The store staff was nothing but kind. But the ordeal that verizon tech support put me through, has made me reconsider ever doing business with verizon again. I…