Apple
Change to default voicemail greeting not working
I have the new iPhone 15 Pro and I am trying to change my voicemail back to the default greeting from custom and it will not let me save it or change it from the Greetings section under Phone settings. I also do not have an option to change it to default when dialing *86. Whats going on and why can’t I change it to default?
Tempted to cancel my purchase expecting iPhone 17 Pro Max phones since 10/17
I converted 5 phones numbers over to Verizon on oct 3; 3 were for my kids and the phones were available in the store inventory for them to receive that day. Two phones (mine and my wife's) were iPhone 17 Pro Max phones that were backordered. My receipt says delivery due by October 17; It's October 22 and I've received no…
Verizon offer timed out
This is really directed Verizon since there is no direct way to talk to someone who can help. Who ever controls promotions and offers. As a long time customer, I have had a frustrating experience trying to upgrade an iPhone. Short story is there was a delivery problem so I was forced to cancel the order. Now I want to…
iPhone 17 Pro Max
The last few days have been rough! I initially placed an order for a iPhone 17 Pro Max on 10/11. It showed it as a Backorder with a ship date of 10/24. I figured if I could find it in-store, that I'd just cancel and go pick it up from a store. Whether it be via Verizon or an Apple Store. Lo & behold! I found an Apple Store…
Cannot View current usage
I always have been able to view current usage and I can't view current usage for minutes or messages anymore. This started a couple weeks ago. I've been able to see calls and messages in real time. Now the website shows 0 minutes, 0 messages for both lines for the entire current billing cycle. I can only access the info…
Unacceptable communication and financial loss
My phone went into SOS mode for hours, and I spent a long time troubleshooting and calling customer service, only to have my calls drop twice. There was no resolution. It wasn't until I got home and saw a news report that I found out about a massive power outage in the area. Verizon's failure to communicate a major outage…
Request to Unlock My iPhone
Dear Verizon Support Team, I bought this iPhone from a third-party seller outside the U.S., so I don’t have the original Verizon account or receipt. The device is clean, fully paid off, and not reported as lost or stolen. I just need to have it unlocked for international use, as I’m currently living outside the United…
iPhone 17 Pro backorder
Hello, I placed an order for an IPhone 17 Pro on October 6, 2025. The status has got changed on the order summary including the estimated shipping date of October 6. Is this a common issues with other users? Has you noticed a new ship date? Just wondering since I have already paid for the upgrade offer yet my trade in…
Cancel order
How do I cancel my Verizon iPhone 17 Pro Max order
I want to unlock my network iphone
Help me out to unlock my phone
We can proceed but there is something you should know error message
I’m trying to purchase a phone through Apple but I’m getting the message “this line is not authorized to activate through Apple online store”. Why is this and has anyone found a solution? Was on the phone with Apple and Verizon all day and Apple said it’s a Verizon issue and Verizon says there’s no issues on their end. I…
17 pro Max order cancelled
Placed order for 2 17 pro max and one pro on 9/26 october 16 they say my pymt method failed…lies because bank says it was never attempted and funds were available so order was grayed out and had to be cancelled soooo I had to re do the order and after waiting 3 weeks I have to wait another 3 weeks until 11/7! I’m Soo above…
Software issues
I have been with Verizon for 11 years. I purchased an iPhone 16 Plus before they came out last year at six months, My phone was having serious technical problems and after many many hours of Customer Service to have them, send me two refurbished phones that would not even do basic text and the first one Auto dialed my…
Phone
If I am 16, can i buy my own phone and have my own account and everything so im not on my parents line?
Unable to Setup Call Filter - iOS 26
I recently upgraded to the iPhone 17 Pro Max and I’m having trouble setting up Verizon Call Filter through the App Store. Specifically, I can’t enable notifications for the Call Filter app in Settings. Other apps give me the option to toggle notifications, but that option doesn’t appear for Call Filter (see attached…
Please help Unlock iPhone
Hello, I hope you’re doing well. I’m writing to request an unlock for my Verizon device. I currently live in Kazakhstan, and a friend of mine purchased this phone for me as a gift while visiting the United States. Since I’m outside the U.S., I can’t use Verizon service here, and I’d like to use the phone with my local…
I gave away my iccid number
I did that to a person. I didn’t know . I’ve changed passwords and phones and my phones updated. I haven’t been attacked since last year . Can they get that iccid number and clone my I phone 17 pro? I’ve heard worse stories where they get logged out and stole everything? I heard . Should I worried on that ? I did give them…
Phone not shipping
I ordered a new iPhone 17pro, an iPad, and a new watch (using the bundle offer) last week. I have my order #[redacted] and location code [redacted]. I have spoken to 4 agents and each one says that it’s shipping the next day. The status said it was supposed to ship on Friday and I paid for a Saturday delivery. Everything…
is iOS 26 Causing Delayed Voice Message Delivery
While we have experienced this issue for years, this week multiple staff members carrying iPhones on iOS 26 reported messages not arriving until the next day. (this also happened on my personal iPhone, so it is not an account issue). We are a Hospice organization, so we rely on our Verizon phones for immediate patient…
iPhone 14 Pro Max – Missed Calls Until After Receiving a Text (Paging Delay?)
Hello, I’ve been experiencing a strange recurring issue on my iPhone 14 Pro Max with Verizon service, and I’m hoping someone here (or a Verizon rep) can shed light on it or confirm if others are seeing the same thing. The Problem: * When someone calls me, the call often goes straight to voicemail. * I get no ring and no…
I didn't try to make a call, but received 'Your call cannot be completed as dialed' text
I keep getting a text from 899-000 that says: "Verizon Msg: Your call cannot be completed as dialed. The phone number you are attempting to call has been blocked by the account owner." The text always comes through when my phone is not in use. I haven't had any issues making or receiving calls, and I haven't tried to…
Apple One Setup Not Working
I have tried setting up Apple One Family multiple times using the link send via the My Verizon App, and all I get is a screen stating "Cannot Connect". Yes, I am aware to use Safari, and it still does not work. Verizon tech support referred me to Apple Support, but they were no help since it is a subscription service…
Phone stil locked after asking, saying "We will unlock your phone".
Hey there, I asked recently for my phone to be carrier unlocked, they said that they will unlock it. IMEI: ***** Thank you so much for your help, I am currently doing international travels so I need it urgently.
Calls Failing
I'm very frustrated. I use my cell phone for work and for the past few weeks it has dropped calls and sometimes service entirely every day and sometimes multiple times. That was happening on my iPhone 13 and after updating software and trying some other quick fixes, I decided to go ahead and upgrade to an iPhone 17 to…
Spam calls
How can I get all spam calls blocked from calling me on iPhone 16 plus
Customer Service
It should not be difficult to get in touch with a live person to get help. All the number i get told to call are always "Digital Assistants" that cannot help me with the issues I have. Not to mention they will not help me figure out how another person also has my number and is using it.
Order # not found
hi so i ordered a 16 pro a couple days ago and on the 28th it said it shipped i tried to track it again today but it said the order number was not found mind you it hasnt delivered yet now im getting upset due to the fact i need a phone for work and now it feels like i got tricked please help
Verizon Support
Be warned, stay away from Verizon. Support is useless, they will refuse to acknowledge that they are experiencing issues and dump you back into the queue without resolving your issue.
Verizon Phone Number Transfer
I bought a new iPhone 15 Pro and I am unable to transfer my phone number. I completed the side-by-side backup next to my old phone. The Verizon chat but is extremely useless and very frustrating not being able to talk to a real human without waiting forever. When I go to setup eSIM it says I'm ineligible to transfer. YOU…
New Activation
I have had nothing but trouble so far with Verizon. I’m just trying to find these stupid QR codes that we need to activate 3 lines.