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Please help Unlock iPhone
Hello, I hope you’re doing well. I’m writing to request an unlock for my Verizon device. I currently live in Kazakhstan, and a friend of mine purchased this phone for me as a gift while visiting the United States. Since I’m outside the U.S., I can’t use Verizon service here, and I’d like to use the phone with my local…
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I gave away my iccid number
I did that to a person. I didn’t know . I’ve changed passwords and phones and my phones updated. I haven’t been attacked since last year . Can they get that iccid number and clone my I phone 17 pro? I’ve heard worse stories where they get logged out and stole everything? I heard . Should I worried on that ? I did give them…
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Phone not shipping
I ordered a new iPhone 17pro, an iPad, and a new watch (using the bundle offer) last week. I have my order #[redacted] and location code [redacted]. I have spoken to 4 agents and each one says that it’s shipping the next day. The status said it was supposed to ship on Friday and I paid for a Saturday delivery. Everything…
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is iOS 26 Causing Delayed Voice Message Delivery
While we have experienced this issue for years, this week multiple staff members carrying iPhones on iOS 26 reported messages not arriving until the next day. (this also happened on my personal iPhone, so it is not an account issue). We are a Hospice organization, so we rely on our Verizon phones for immediate patient…
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iPhone 14 Pro Max – Missed Calls Until After Receiving a Text (Paging Delay?)
Hello, I’ve been experiencing a strange recurring issue on my iPhone 14 Pro Max with Verizon service, and I’m hoping someone here (or a Verizon rep) can shed light on it or confirm if others are seeing the same thing. The Problem: * When someone calls me, the call often goes straight to voicemail. * I get no ring and no…
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I didn't try to make a call, but received 'Your call cannot be completed as dialed' text
I keep getting a text from 899-000 that says: "Verizon Msg: Your call cannot be completed as dialed. The phone number you are attempting to call has been blocked by the account owner." The text always comes through when my phone is not in use. I haven't had any issues making or receiving calls, and I haven't tried to…
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Apple One Setup Not Working
I have tried setting up Apple One Family multiple times using the link send via the My Verizon App, and all I get is a screen stating "Cannot Connect". Yes, I am aware to use Safari, and it still does not work. Verizon tech support referred me to Apple Support, but they were no help since it is a subscription service…
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Phone stil locked after asking, saying "We will unlock your phone".
Hey there, I asked recently for my phone to be carrier unlocked, they said that they will unlock it. IMEI: ***** Thank you so much for your help, I am currently doing international travels so I need it urgently.
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Calls Failing
I'm very frustrated. I use my cell phone for work and for the past few weeks it has dropped calls and sometimes service entirely every day and sometimes multiple times. That was happening on my iPhone 13 and after updating software and trying some other quick fixes, I decided to go ahead and upgrade to an iPhone 17 to…
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Spam calls
How can I get all spam calls blocked from calling me on iPhone 16 plus
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Customer Service
It should not be difficult to get in touch with a live person to get help. All the number i get told to call are always "Digital Assistants" that cannot help me with the issues I have. Not to mention they will not help me figure out how another person also has my number and is using it.
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Order # not found
hi so i ordered a 16 pro a couple days ago and on the 28th it said it shipped i tried to track it again today but it said the order number was not found mind you it hasnt delivered yet now im getting upset due to the fact i need a phone for work and now it feels like i got tricked please help
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Verizon Support
Be warned, stay away from Verizon. Support is useless, they will refuse to acknowledge that they are experiencing issues and dump you back into the queue without resolving your issue.
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Verizon Phone Number Transfer
I bought a new iPhone 15 Pro and I am unable to transfer my phone number. I completed the side-by-side backup next to my old phone. The Verizon chat but is extremely useless and very frustrating not being able to talk to a real human without waiting forever. When I go to setup eSIM it says I'm ineligible to transfer. YOU…
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New Activation
I have had nothing but trouble so far with Verizon. I’m just trying to find these stupid QR codes that we need to activate 3 lines.
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Service and customer support
I have had Verizon cell for over 20 years. I purchased a home in a different part of the county in July, and promptly discovered that there is only one bar of service in my neighborhood. I bit the bullet and purchased a cell network extender from Verizon, hoping to amplify the signal enough to be able to use our phones.…
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Request to Unlock iPhone 16 Pro Purchased on eBay (Outside U.S.)
Hello, I currently live in Ethiopia. My relative purchased an iPhone 16 Pro on eBay and sent it to me. When I tried to use it, I found that the phone is locked to Verizon, so I cannot use any local SIM cards here. Since I do not have a Verizon mobile number, I am unable to access live chat for support. Could you please…
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Return Shipping Label
Hello, I am trying to get a return shipping label for iPhone 17. The return has been initiated but I never received a shipping label. I can’t get any assistance online or via phone call. CS just puts me on hold passing me to different agents getting me nowhere. I also went to a Verizon retail store only for the associate…
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Verizon Gift Card Refund
Hi Team, I placed an order on Verizon website on 10/02 and on 10/05 I got an email from Verizon that order is cancelled as I didn't pick up the item. I have used my $200 Verizon gift card and paid remaining balance using my personal credit card. I have received my money to my credit card but the gift card money is not…
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Customer service review
Good evening, Today I called the customer service line and was treated horribly. I made it clear what I was calling for and they had me on hold for over a hour about a simple change of date. I have never experienced this with Verizon and it has me in the position of now looking at other carriers to service my family.
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Verizon Backorder has just disappeared???
Hello! I'd placed an order on October 1st to upgrade my iphone 13 pro to the new 17 pro. I went ahead and placed an upgrade order, which went through. I received an email with a confirmation & order number. I didn't notice before I ordered that the phone was on backorder, which was definitely no big deal. I don't mind…
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Help with purchase order
* Why is Verizon offering me such a lower rate but when I try to check out it goes back up to regular price is it a glitch or how can I get this rate? Anyone know who I can talk to complete promotion, I tried to go in store no help. Also tried customer service and nothing at all.
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Simlock
Dear Virgin USA Support Team, I hope this message finds you well. I am reaching out regarding my device unlock request. It has been more than 60 days since I submitted the request, but the device is still locked and I have not received any updates from your side. I kindly ask you to review the status of my request and…
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Apple one
So my music is working and so is the Apple TV but the arcade isn’t working. Apple said it’s a version problem but it says it activated. After Apple told me I needed to pay for an active arcade Subscription but Verizon says I don’t need one and why should I have to pay twice for in order to have it work so frustrating
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IMEI locked and blacklisted
We bought 2 new OPEN BOX iPhone 16 phones on eBay, and the seller said they were unlocked. The phones were delivered to my friend’s house in the United States. When I was in the United States, the only thing I could do was check if they were working, since my carrier only works in Brazil. When I returned to Brazil and…
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Early upgrade after warranty replacement
Hello I’m wanting to upgrade and pre order an iPhone 17. My current phone is paid off 61% so I’m eligible to turn in early BUT I cannot because my device was replaced under warranty via Apple. So it doesn’t allow me to do online because the imei numbers are different. Is there a way to correct this? I don’t wanna have an…
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Call center
My parents are elderly and needed a phone replaced that was damaged. They don't have an online account so my Father called Verizon and explained the situation to the person who spoke broken English. That person said that a phone was ordered and would be there in 3 days. No phone arrived so my Father called again and a…
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Issues with service coverage
I have been with this company for a couple years and ever since day one this company has been disappointing. Customer service has been disappointing, but II have been with this company for a couple years and ever since day one this company has been disappointing. Customer service has been disappointing, but I finally paid…
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Switch to AT&T for Iphone 17 PRO Max or stay Verizon and switch from Iphone to Samsung?
First off this will sound like i am just complaining but i really am trying to get some serious opinions, and i do not want any official Verizon responses. I have been with Verizon for 15 years straight. Last year i tried to upgrade from my 15 pro max to the 16 pro max. After 2 months of back order and frustration dealing…
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trouble with port in from mint
I bought a new plan and requested a port in. its been more than 22 hours and the status is still stuck at account confirmed. When will the port in complete? need help with this asap.