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I am sooo mad
I called Verizon 6 times requested my last statement bills payoff. 6 times, 6 different agents been lying to me that i will receive a pdf mail to my house. It’s been 2 months now, nothing.
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Device returned and charged for it
My Verizon account was hacked, someone with out my consent added another line to my account, disconnected my line and took over my phone! It was decided by a Verizon customer service representative that after multiple attempts to factory reset my device I would need a new device. I had requested an exchange for my device…
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Contact us to avoid disruption of service
I ported 4 lines over to Verizon about a week ago. Today I received the email below. It doesn't make sense as all 4 lines have been in use. When calling 866-451-1237 I am greeted by Verizon Financial Services and immediately prompted for a PIN. I spoke with a Verizon support agent via chat and they stated that 1) This is…
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Disconnected Account - Trying to receive payoff bill
I am litterally in tears with how frustrated I am with Verizon. I've spoken to FIVE different reps about this matter and more from different departments because they can't seem to get me to the correct one. I loved having Verizon, but I am so disgusted with them and their current service. All I want is a copy of my phone…
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Service disconnection
So my bill was do on the 7th of January and I made a payment arrangement for the 15th which was accepted but I had cancelled to see what the other option was …it was not made clear that going back would cause me to be unable to make another payment arrangement t…now it says the full amount is due on the 7th …today is the…
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Collections
Asking on behalf of a friend who is going through this situation…Bought 2 new phones from Verizon and unfortunately due to financial issues I am unable to pay for services. Received letter subject line stating “cure the default “ or something like that. If not paid by certain time I don’t know what will happen next? Will I…
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stolen account fraudulent charges by verizon
i have been trying to resolve identdtity theft through technology for 2 years my internet was through verizon my phone was with verizon i kept trying go get help about this a hack = privacy violations=identitity theft = 0 balance in every bank account i legit owned and others someone opened in my name and verizon records…
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Suspended After Making A Payment Arrangement
My service was suspended after making a payment arrangement with no warning at all. There is usually a text message and/or email sent. A representative also assured me that there will be a warning. Looks like this is the new norm with Verizon. As soon as I get this resolved, I’ll be leaving this company. Misinformation…
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Credit Limit
I’ve been a Verizon customer on my own for nearly 5 years….previously I was on a family members account for 10+ years (I’m the fool I know). A true loyal customer, yet I get treated like dirt. I have 7 lines on my account and pay a whopping $500 bill each month. I do so without much complaint. It infuriates me that I am…
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Payment investigation
I signed up for Verizon the agent gave me a credit told me “you don’t have to pay your bill for six months. Dec 2 they over drafted my checking account 401 dollars plus I got a 35 fee from my bank I have been trying for fight the charges I filed claim after but now they told me I am NOT getting my money back. Verizon lied…
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Review
I’m soooooo disappointed with Verizon customer service! I called for the promotion trade in your old phone any condition and save 1000 and they f me over. There was another promotion it was get a new line save 1019.00. Well I told them I wanted the first promotion I would trade my old iPhone 13 Pro Max for the trade in. I…
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I returned my devices, closed my account 2 months later it's iin collections for the devices
I was unhappy with Verizon wireless and I returned the phone to them in the timeframe for returns. They received it and closed my account so I thought everything was done. Two months later it's now in collections and on my credit reports. I never heard anything from Verizon I only saw it on my credit report. When I…
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Can’t talk to a person
I’m trying to talk to a person at Verizon financial services and all it tells me is that I have to make a payment before I can talk to someone. I tried to chat and the same thing. If they can’t do anything to help me with my payment then they can’t do anything but let a person tell me that not a computer. Anybody else have…
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Phones off
I made my promise to lay on Friday for 197 and now my phone are turned off this is ridiculous I’m about to switch to a different phone service
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Upgrade
I’ve been with Verizon and have had an iPhone 12 Pro Max for 4 years now. Occasionally, I’ve gotten behind on my bill but have always caught back up. I’ve never had my service disconnected. This phone has finally about had it so I’ve been trying to upgrade for a few months now. Verizon tells me that because of my credit,…
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Suspended Service
I'm just beyond frustrated with Verizon. My bank account was compromised with all of that my payment via ACH to Verizon came back. On Sunday I went into a corporate store for more information they showed me how to make an arrangement in app so my service wouldn't be suspended. A new bill had come out while I was getting…
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Can't get through to a live agent after suspension today but Promise to Pay is for Dec 3
When I try to chat with a live agent online or on the app it won't let me the automated agent just says i need to make a payment to restore service. When I call the financial services number 866-266-1445 or *611 it reroutes me and tells me I need to pay, sends a text to pay and then hangs up without giving an option to…
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Email to Financial services for wireless
HELP ASAP PLEASE I recently gained knowledge by a Verizon Wireless customer rep, the Verizon Wireless financial department does have a email address. due to my severe anxiety it’s debilitating to chat via phone
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Why Am I Being Overcharged so much the last 3 months???
I need someone from the Verizon team to please call me @ {Number removed due to against community policy to post personal information} because I keep getting overcharged and I just made a payment a little bit ago.
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poor customer service
I have been trying to contact support to find out whats going on with my account because it is disconnected and since my service is disconnected im unable to reach any rep to resolve the issue!! I have only been with this company a little over a year and to be disconnected from even speaking with someone abount my account…
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Service and Billing
Dear Verizon Customer Service, I am writing to demand immediate action and resolution of the ongoing mishandling of my account. Despite my repeated efforts and the promises made by Verizon, I continue to face unauthorized charges, unresolved issues, and missing services. To recap the serious service failures I’ve…
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Upgrade
I am very upset I have been a loyal Verizon customer for years and have always paid I have nine lines and they can’t even give me a credit line increase to upgrade my kids phone they are the ones losing business we can start over at a new carrier and get all the lines we need with out these problems I never had issues with…
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Payment arrangement didnt work
I made a payment arrangement 8am this morning put my service is still disconnected. Do payment arrangements mean nothing. im confused on why my service is still off.
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Bill for device payments
I’ve been a Verizon customer for 7 years plus and my bill was extremely high and the bill just kept rising. So me and my family decided to leave Verizon for another company which only lasted a few days due to location. I’ve been back with Verizon for a month and two and now I just received this huge bill for device…
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Invalid Gift-cards
I placed an order on Verizon.com for TWO- $200 Verizon Gift Cards total $400 on 10/4/24, received the order on 10/7/24. When I tried to use the gift cards BOTH of them say "The Gift Card Number or the PIN used is invalid. I've called several times, been given several ticket numbers, hung up on, transferred to the wrong…
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Service disconnected
Absolutely the worst I have had to deal with the past 7 weeks. Have spent hours on phone and given confirmation numbers to them and they still say I have a balance reported it to the credit bureau and shut my service off. Every note from every call shows they told me I was good and yet here I am. As a disabled veteran, all…
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Service interrupted
Yes, I fell behind. I fell behind by $300 due to an overseas trip with 3 phones. I never stopped paying. I never intended to stop paying. I have been paying Verizon for service for over 24 years… They interrupted service and charged me $60 to reconnect. Multiple attempts to plea my case were aborted due to incredibly poor…
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payment arrangements
My services have been suspended and i am past due 700$. App says i cannot set a promise to pay and need to pay balance in full. If i can pay $200 will they negotiate a payment arrangement with me to pay the remaining past due in two weeks ?
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Verizon false credit reporting
I have been a Verizon customer for 19 years. NEVER a late payment and tens of phones bought from them in that time despite them being the most expensive phone service out there. I canceled my service only because where I am moving Verizon wireless cellphone service doesn’t work. Numerous dropped calls and no WiFi signal. I…
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Customer Service Issues
How am I suppose to even be able to get answers from a recording that hangs up on me and tells me to visit verizon.com where it tells me please restore your service to speak to a live representative!?!?! If I could restore my service I already would have done this and wouldn't need to speak to a live representative. There…