Financial Services
Collections
Hello, I am needing some direction and assistance. This week on my credit report a new collections agency showed up and it took my credit score way down. It is from a verizon account. This account belongs to my Ex of like 12 years ago. We switched the account owner from my name to his name, and removed me from the account.…
Debt Collection and Credit Score Impact
I am writing to formally express my deep frustration and disappointment regarding a serious issue that has caused me significant distress and financial hardship. In September 2024, I officially canceled my service with Verizon and received a confirmation email verifying that the cancellation had been successfully…
Billing issue/ incorrect billing charges
Dear Verizon Customer Service, On 20 of January we visited a Verizon store to transfer our two pre-paid lines from T-Mobile and to purchase a new line. Additionally, we obtained an iPhone 16 Pro Max 216GB under the number *****. However, the entire process was extremely unorganized and took approximately eight hours. After…
Cash Restriction
I had Verizon in the past and ended up leaving because Verizon kept giving me issues I switched back because Verizon has the best coverage in my area and I had auto pay set up and I changed the card and Verizon tried to charge my old card and the payment came back returned and now I can’t finance a phone and I can’t get a…
Phone number not in your record?
I want to cancel my subscription and for some odd reason I can't log in, so I tried to change my password and for some odd reason I still cant login because your system does not recognize my phone number, I need to get in contact asap, because I am in Guam and want to change my service.
Verizon Fraud Team are the FRAUDS
Once again i called the fraud team and giving the same scripted conversation. Ask for a supervisor and he follows his script. Telling me its still being investigated then in the same sentence tells me it has been denied. Then heres the kicker i ask him what my name is he cant tell me. then i ask what was my application…
Who to talk to on canceling a contract on a returned phone
Need to talk to someone re: canceling a contract over a returned phone from 2024. Bought a Fold5 phone from a Verizon store. HATED THE PHONE! The store would NOT take it the phone back. I spoke with Verizon Customer Services in mid-October 2024 and they told me ...(quoted exactly...) "I'M SORRY YOU HATE THE PHONE. SEND IT…
Payment Arrangements
I’m tired of my service either being off or getting cut off every time I make a payment arrangement. I’m so sick of this and it’s so hard to get in touch with a rep. Im literally considering switching phone companies
Corporate Contact
Verizon mistakenly debited $322.07 from my debit card on 2/14/2025 for a bill that was not due yet. I made a payment of $350.09 on the same day. I contacted support while both charges were still pending. They could have reversed the mistaken payment and I would already have the money back in my account, however I have been…
Billing issue
I have been fighting Verizon for over a year. All I get are agents that say they "are not authorized to help" but can not transfer me to one that can. I have many hours of time dealing with this issue and will continue to look for a solution. Now, on top of the problem I have been dealing with, another comes up. I am…
Collection listed in my credit report
My credit report has been impacted by verzion inaccurately reporting a closed account as past due; I PAID IN FULL and closed the account in Sept 2024!!! I have PROOF of the billing statement showing I DONT OWE A BALANCE and a Bank statement showing I PAID on 9.10.24!!! Verizon, please remove this inaccurate reporting and…
Blocked from Speaking to Agent
Since my service is suspended I cannot get through to an agent online or over a phone call. Why block people from speaking to a rep when that is probably the time they need to speak to one most?
closed account and was sent to collection on waived fees
back in 2023 switched to verizon for better reception. but it turn out that my reception was worst than the service i dad before. technical support try to fix it at least 3 time but reception never improved so i end up closing accounts and verizon agreed to waived $178. today i went to check my credit report because i need…
Verizon gift card payment returned
Hi, on 01/07 i made a payment for $111.69 using a Verizon gift card. The payment did go through, I received confirmation that the payment was completed successfully (I have the confirmation number). Still, today I noticed an unpaid balance on my account and reached out for help via chat. The agent informed me even if the…
Is it impossible to file a formal complaint to Corporate?
Just had the absolute worst customer service experience regarding my bill. I am still seeking resolutions but I also would like to make a formal complaint. Google shows a form that doesn't apply and I see no email address. Please help.
I am sooo mad
I called Verizon 6 times requested my last statement bills payoff. 6 times, 6 different agents been lying to me that i will receive a pdf mail to my house. It’s been 2 months now, nothing.
Device returned and charged for it
My Verizon account was hacked, someone with out my consent added another line to my account, disconnected my line and took over my phone! It was decided by a Verizon customer service representative that after multiple attempts to factory reset my device I would need a new device. I had requested an exchange for my device…
Contact us to avoid disruption of service
I ported 4 lines over to Verizon about a week ago. Today I received the email below. It doesn't make sense as all 4 lines have been in use. When calling 866-451-1237 I am greeted by Verizon Financial Services and immediately prompted for a PIN. I spoke with a Verizon support agent via chat and they stated that 1) This is…
Disconnected Account - Trying to receive payoff bill
I am litterally in tears with how frustrated I am with Verizon. I've spoken to FIVE different reps about this matter and more from different departments because they can't seem to get me to the correct one. I loved having Verizon, but I am so disgusted with them and their current service. All I want is a copy of my phone…
Service disconnection
So my bill was do on the 7th of January and I made a payment arrangement for the 15th which was accepted but I had cancelled to see what the other option was …it was not made clear that going back would cause me to be unable to make another payment arrangement t…now it says the full amount is due on the 7th …today is the…
Collections
Asking on behalf of a friend who is going through this situation…Bought 2 new phones from Verizon and unfortunately due to financial issues I am unable to pay for services. Received letter subject line stating “cure the default “ or something like that. If not paid by certain time I don’t know what will happen next? Will I…
stolen account fraudulent charges by verizon
i have been trying to resolve identdtity theft through technology for 2 years my internet was through verizon my phone was with verizon i kept trying go get help about this a hack = privacy violations=identitity theft = 0 balance in every bank account i legit owned and others someone opened in my name and verizon records…
Suspended After Making A Payment Arrangement
My service was suspended after making a payment arrangement with no warning at all. There is usually a text message and/or email sent. A representative also assured me that there will be a warning. Looks like this is the new norm with Verizon. As soon as I get this resolved, I’ll be leaving this company. Misinformation…
Credit Limit
I’ve been a Verizon customer on my own for nearly 5 years….previously I was on a family members account for 10+ years (I’m the fool I know). A true loyal customer, yet I get treated like dirt. I have 7 lines on my account and pay a whopping $500 bill each month. I do so without much complaint. It infuriates me that I am…
Payment investigation
I signed up for Verizon the agent gave me a credit told me “you don’t have to pay your bill for six months. Dec 2 they over drafted my checking account 401 dollars plus I got a 35 fee from my bank I have been trying for fight the charges I filed claim after but now they told me I am NOT getting my money back. Verizon lied…
Review
I’m soooooo disappointed with Verizon customer service! I called for the promotion trade in your old phone any condition and save 1000 and they f me over. There was another promotion it was get a new line save 1019.00. Well I told them I wanted the first promotion I would trade my old iPhone 13 Pro Max for the trade in. I…
I returned my devices, closed my account 2 months later it's iin collections for the devices
I was unhappy with Verizon wireless and I returned the phone to them in the timeframe for returns. They received it and closed my account so I thought everything was done. Two months later it's now in collections and on my credit reports. I never heard anything from Verizon I only saw it on my credit report. When I…
Can’t talk to a person
I’m trying to talk to a person at Verizon financial services and all it tells me is that I have to make a payment before I can talk to someone. I tried to chat and the same thing. If they can’t do anything to help me with my payment then they can’t do anything but let a person tell me that not a computer. Anybody else have…
Phones off
I made my promise to lay on Friday for 197 and now my phone are turned off this is ridiculous I’m about to switch to a different phone service
Upgrade
I’ve been with Verizon and have had an iPhone 12 Pro Max for 4 years now. Occasionally, I’ve gotten behind on my bill but have always caught back up. I’ve never had my service disconnected. This phone has finally about had it so I’ve been trying to upgrade for a few months now. Verizon tells me that because of my credit,…