Billing & Payment
No gift card
Ordered a gift card and got an email saying thanks for ordering them next email that’s supposed to be the code it says gift card not delivered and they’ll put credit on my account PROMPTLY But never did!!
Is it normal to continue getting billed $44.99 monthly even after ending Fios services?
For months, I continue receiving charges of $44.99 for Fios Home Internet even though I deliberately requested my account to be closed. But it's not closed. I returned the router in July and now I am getting billed once again, this time for October. How can this be normal? Every week I spend hours talking to a Verizon Fios…
Guaranteed price
We got the 300 MBPS Fios home internet deal last August which stated that $20 for 2 years guaranteed. However we received a bill of $29.99 this March, we called customer service and the representative helped us to fix the bill. This month we received email saying that we can only received $10 discount which means the bill…
Billing charges are unbelievable
I am beyond words of disappointment and I am sick of the lies and promises that they do not care about. 3 times posting this problem as it has increasingly gone up more and more. I am considering one of those big fancy firms that handle claims like this may be interested in these and the company responses as well. Verizon…
Billing
Verizon is absolutely ridiculous. I have over the last 3 years. Removed 5 devices now from my account and my bill consistently continues to go up more and more last month. I received the discount for being a healthcare worker and guess what? My bill is up this month again. Every time I tried to decrease my bill, they Jack…
Verizon Dollars are not showing in Fios to redeem
Verizon Dollars are not showing in Fios to redeem I am a Verizon Fios customer. Things I've Tried: * Signed into the Verizon website and gone to Account>Bill>Verizon Visa Card. When I click on it , I get a VISA Sign up page: https://www.verizon.com/solutions-and-services/verizon-visa-card If I try to login to manage…
Cannot pay bills with Verizon gift card?
My FIOS bills came out yesterday, and I am trying to make a payment using my gift card. However, i cannot find gift card as a payment method anymore. Any ideas?
Forward discount reduced when combined with Mobile + Home Discount
I recently added mobile after being a longtime customer for Internet and home phone. I was receiving a $20/month Forward Discount. I applied for the Mobile + Home $15 discount because the Verizon website said that they could be combined, but instead my Forward discount was reduced to $5. I’m receiving a $20 total discount…
Billing and Service
Hello. I have been with Verizon for over 13 years, but I recently had a very poor experience with support and would like to file a formal complaint for misrepresentation, false advertising, and deceptive billing practices. I have the complaint form filled out (along with screenshots of the full chat dialogue) - what email…
Issue with Billing and Plan Discount
Hi Verizon Community, I’m reaching out to share my frustration with a billing issue and seek advice or assistance. When I signed up for my Verizon plan, I chose one that was supposed to cost $98/month with auto-pay and paperless billing. During the signup, the agent informed me that due to a bank verification issue, we…
Unable to pay bill for Fios on the app or on the website
I haven’t been able to pay my fios bill on the app or the website or over the chat for the past 8 days, whenever I try I run into an error or the page doesn’t load at all. I am currently traveling and need help paying my bill ASAP.
verizon credit card
Hello - I have had fios for a few weeks now and I have been trying to sign up for the verizon credit card, but the website says I am not eligible. I tried using verizon support, but they just keep transferring me between different departments who all say they can't help . The last rep gave me the number for the credit…
Still being charged for monthly service I cancelled
After cancelling my Fios account/service I am still being charged monthly and cannot connect to a customer service agent to recover the payments or ensure that service is terminated. It seems the only way to stop Verizon's unauthorized auto-withdrawals is to cancel your credit card or close the bank account.
Loyalty/55+ discount
Last July or August, I applied for the $25 military discount and found out later that it superceded the $40 discount I had been receiving forever for 55+. I called back probably 30 times since then to get the $40 discount reinstated and the $25 military discount removed. What seems like an easy fix has been nothing but…
Edit my services
I would like to lower my monthly Fios bill
$200 Verizon Gift Card Not Working
Hi. I bought a $200 Verizon Gift Card on the Verizon site and am trying to use it. However, when I tried to pay my bill I keep getting this error message “We apologize, we are unable to process your request. Please verify your Gift Card and try again.” Has anyone encountered this? Can I get a $200 refund or a new gift card…
Ridiculous billing issue
I have been a Verizon customer for nearly a year now. I've had great experiences with technical support in the past when I've had outage issues. However, this trend changed today. Two months ago I had internet outage for a week due to a broken line that had to be fixed. To compensate me for this time, an agent (very nice…
Billing issue
Reached out to discuss a bill issue. Was told they couldn't do anything for 2 weeks. I needed to call back then. That's not acceptable. When I asked for a supervisor it took 12 reps and me asking 10 times to get one. When I got one the first one told me he could fix it. Then ignored the rest of my issue. The 2nd one…
Verizon Not Honoring My Lifetime Free HBO/SHO Promotion
Years ago, Verizon FIOS offered me an HBO/SHO promotion - free HBO and Showtime for life, as long as I maintained my service with Verizon FIOS. I accepted the promotion. Often, as I discussed my plan with representatives over the succeeding years, they confirmed that I would retain this promotion as long as I kept my…
Mobile +home discount enrollment fails
I was instructed when i signed up for Fios to enroll in the mobile +home discount every time I click the enroll button it just says Looks like something went wrong. We encountered an error while processing your request. Please wait a few minutes and try again later. support has literally just had me clear my cache and try…
Billing problem Unresolved
I have been having an issue with my account since April. I have talked to 10 different people, and went into two stores. For some reason, my issue cannot be solved, they all say that it’s taken care of, but then I start getting these huge bills again. I don’t know what to do anymore. I’m getting so frustrated and I’m ready…
Need a Corporate Address and Email for filing a complaint
On January 27th I called Verizon to sign up for FIOS. I received an automated message that a representative would call me in two days. On January 29th I received a call from a representative, they did an online check and told me that my apartment was FIOS-ready and I just needed to pick up a router. It took me a couple of…
Gift card was not refunded
I used my $100 gift card on to purchase Samsung Buds 3 Pro for pick up from a store on March 27, 2025. The store cancelled my order. I called Verizon customer service and was just bounced to multiple departments (sales, wireless, fios, blackhawk etc) , however I have still not received the funds to my gift card. It is…
Fios Billing
Background: My previous bill: $236.95 includes 75/75 internet, extreme TV, home phone Several channels I like were removed from extreme TV so I kept checking the Fios website to see what the prices would be if I changed my channel package. The only choice to get the channels back was Ultimate TV. On June 1, I checked the…
Need a copy of final bill
Hello, i ported out of verizon, dont have access to my account anymore, tried disconnected account but that don’t work. i need a copy of my final bill to claim credits from att. Please help
Disconnect Order is Easier with Optimum
If a Verizon store is accepting FIOS equipment because a client is discontinuing their service, shouldn't the store employees know that a client needs to put in a disconnect order so they are no longer billed? I asked the store employees if there was anything else I needed to do because I switched providers and they said I…
Why was I not told about losing channels but cost went up $10.00
I went to watch a channel Nat Geo Wild and was told that I was not subscribed to it. Why was I not told about losing this channel and it turns out 3 more also and then my bill goes up $10.00. Less channels and higher cost. I stay with Verizon since the only other choice in my area I don't care for. This is getting tiring…
Can't link Verizon Business Account VBM Account Linking
I am a long-time business customer trying to sign up to pay my bill online instead of by paper. I have created a Verizon Business account online with username/password and can log in. When I try to link my Account Number, Order Number, Phone Number, etc. I get to a page with URL…
Formal Dispute Verizon Billing, Plan Misrepresentation, and Unfulfilled Promises
To Whom It May Concern, I have spoken with 3 representatives who have assured me that my account would be resolved as promised. You have left me with little choice. I am writing to formally dispute the charges and plan discrepancies associated with my recent account activation and services with Verizon, initiated in April…
Payment Due Date Changed Without Notice
The payment due date for Fios internet and home phone has been the 11th of each month for years. Starting in February 2025, it changed to the 6th. In March it changed to the 9th. In April it was the 6th, May the 7th, and June the 6th. There was no notice that this change would occur. I called support for an explanation.…