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verizon credit card
Hello - I have had fios for a few weeks now and I have been trying to sign up for the verizon credit card, but the website says I am not eligible. I tried using verizon support, but they just keep transferring me between different departments who all say they can't help . The last rep gave me the number for the credit…
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Still being charged for monthly service I cancelled
After cancelling my Fios account/service I am still being charged monthly and cannot connect to a customer service agent to recover the payments or ensure that service is terminated. It seems the only way to stop Verizon's unauthorized auto-withdrawals is to cancel your credit card or close the bank account.
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Loyalty/55+ discount
Last July or August, I applied for the $25 military discount and found out later that it superceded the $40 discount I had been receiving forever for 55+. I called back probably 30 times since then to get the $40 discount reinstated and the $25 military discount removed. What seems like an easy fix has been nothing but…
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Edit my services
I would like to lower my monthly Fios bill
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$200 Verizon Gift Card Not Working
Hi. I bought a $200 Verizon Gift Card on the Verizon site and am trying to use it. However, when I tried to pay my bill I keep getting this error message “We apologize, we are unable to process your request. Please verify your Gift Card and try again.” Has anyone encountered this? Can I get a $200 refund or a new gift card…
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Ridiculous billing issue
I have been a Verizon customer for nearly a year now. I've had great experiences with technical support in the past when I've had outage issues. However, this trend changed today. Two months ago I had internet outage for a week due to a broken line that had to be fixed. To compensate me for this time, an agent (very nice…
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Billing issue
Reached out to discuss a bill issue. Was told they couldn't do anything for 2 weeks. I needed to call back then. That's not acceptable. When I asked for a supervisor it took 12 reps and me asking 10 times to get one. When I got one the first one told me he could fix it. Then ignored the rest of my issue. The 2nd one…
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Verizon Not Honoring My Lifetime Free HBO/SHO Promotion
Years ago, Verizon FIOS offered me an HBO/SHO promotion - free HBO and Showtime for life, as long as I maintained my service with Verizon FIOS. I accepted the promotion. Often, as I discussed my plan with representatives over the succeeding years, they confirmed that I would retain this promotion as long as I kept my…
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Mobile +home discount enrollment fails
I was instructed when i signed up for Fios to enroll in the mobile +home discount every time I click the enroll button it just says Looks like something went wrong. We encountered an error while processing your request. Please wait a few minutes and try again later. support has literally just had me clear my cache and try…
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Billing problem Unresolved
I have been having an issue with my account since April. I have talked to 10 different people, and went into two stores. For some reason, my issue cannot be solved, they all say that it’s taken care of, but then I start getting these huge bills again. I don’t know what to do anymore. I’m getting so frustrated and I’m ready…
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Need a Corporate Address and Email for filing a complaint
On January 27th I called Verizon to sign up for FIOS. I received an automated message that a representative would call me in two days. On January 29th I received a call from a representative, they did an online check and told me that my apartment was FIOS-ready and I just needed to pick up a router. It took me a couple of…
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Gift card was not refunded
I used my $100 gift card on to purchase Samsung Buds 3 Pro for pick up from a store on March 27, 2025. The store cancelled my order. I called Verizon customer service and was just bounced to multiple departments (sales, wireless, fios, blackhawk etc) , however I have still not received the funds to my gift card. It is…
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Fios Billing
Background: My previous bill: $236.95 includes 75/75 internet, extreme TV, home phone Several channels I like were removed from extreme TV so I kept checking the Fios website to see what the prices would be if I changed my channel package. The only choice to get the channels back was Ultimate TV. On June 1, I checked the…
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Need a copy of final bill
Hello, i ported out of verizon, dont have access to my account anymore, tried disconnected account but that don’t work. i need a copy of my final bill to claim credits from att. Please help
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Disconnect Order is Easier with Optimum
If a Verizon store is accepting FIOS equipment because a client is discontinuing their service, shouldn't the store employees know that a client needs to put in a disconnect order so they are no longer billed? I asked the store employees if there was anything else I needed to do because I switched providers and they said I…
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Why was I not told about losing channels but cost went up $10.00
I went to watch a channel Nat Geo Wild and was told that I was not subscribed to it. Why was I not told about losing this channel and it turns out 3 more also and then my bill goes up $10.00. Less channels and higher cost. I stay with Verizon since the only other choice in my area I don't care for. This is getting tiring…
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Can't link Verizon Business Account VBM Account Linking
I am a long-time business customer trying to sign up to pay my bill online instead of by paper. I have created a Verizon Business account online with username/password and can log in. When I try to link my Account Number, Order Number, Phone Number, etc. I get to a page with URL…
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Formal Dispute Verizon Billing, Plan Misrepresentation, and Unfulfilled Promises
To Whom It May Concern, I have spoken with 3 representatives who have assured me that my account would be resolved as promised. You have left me with little choice. I am writing to formally dispute the charges and plan discrepancies associated with my recent account activation and services with Verizon, initiated in April…
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Payment Due Date Changed Without Notice
The payment due date for Fios internet and home phone has been the 11th of each month for years. Starting in February 2025, it changed to the 6th. In March it changed to the 9th. In April it was the 6th, May the 7th, and June the 6th. There was no notice that this change would occur. I called support for an explanation.…
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Can no longer redeem Verizon Credit Card points towards my Fios bill
I’ve been a customer of Verizon Fios for over 6 yrs. I recently got the Verizon Credit card in February. I had no trouble redeeming the points towards my Fios bill until this month. The option to redeem them disappeared from my Verizon account. Further, when I click on the Verizon credit card link from my Verizon account,…
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Can't pay to delete my collections account?
I have a paid off collections account of $160 from January 2024 that just got me denied from an apartment application. I'm trying to get it stricken from my credit history because I want to not be homeless. I've read at least a dozen posts of Verizon customers being able to pay to delete these collection accounts from…
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Verizon gift card was not refunded
I used my $100 gift card on to purchase Samsung Buds 3 Pro for pick up from a store on March 27, 2025. The store cancelled my order. I called Verizon customer service and was just bounced to multiple departments (sales, wireless, fios, blackhawk etc) , however I have still not received the funds to my gift card. It is…
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Billing
I recently got Verizon Fios for home and my landline through Verizon. Also my mobile plan is with Verizon. During the visit to my local Verizon corporate store to upgrade to a new phone is when I signed up for Fios and my land line service. The employee told me there were benefits to combining all services. Can all…
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Upgrading line nightmare
I got on the Verizon app to upgrade my two lines last week. I paid off both phones and opted to trade them both in. A few days later I noticed I was not charged the entire amount that was originally calculated for me at checkout. I checked the status of shipping and that is how I found out one of the lines was on back…
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Payment Arrangement
I had a payment arrangement that I ended up paying 2 days early and was still charged on the date it was scheduled for. It then was applied to my future bill that had just posted which was not the charge I authorized. Customer service could do nothing for me at all and pretty much said It was my fault this happened. I’m…
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Charged for WiFi extender when I Was Told By Customer Service To Keep It
I upgraded to whole home wifi which included a third network extender for my home. I got an email stating that I was instructed to return an extender. I reached out to Verizon customer support who told me “there is no need to return any extender and please ignore any emails I am receiving” Thankfully, I took a screenshot…
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Surprise price increase
Hi, I just received ,my May/June bill. For some reason my Extreme HD TV has increased by $13.00. I have made no changes to my service, nor was I advised of an upcoming price increase. Anyone else experience this. I am in suburban Philly. Previous month bill was $83.99. This month it went up to $96.99. Seriously considering…
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Verizon Rewards Locked
I recently switched wireless providers but remain a Fios customer. I am unable to access the Verizon rewards to pay down my fios bill or make any purchases. Customer support (chat and phone) routed me to a local store to process payment where I was told that my phone number was not found in the system. How do I get access…
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Trying to Pay Bill - Verizon Cannot Locate Account but Sent to Collections (RUINING MY CREDIT)
I am writing this to seek help from anyone whose experienced something similar. I have the means and desire to pay, but cannot seem to get through to Verizon and it is now threating to ruin my credit. Im only 25 yrs old and concerned I wont recover, despite trying so hard to pay this. I used Verizon Home Internet in NYC.…
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Customer Service Calls
I've got a few issues these days with Fios- but the biggest is not honoring the price they gave me online. I've called to get this resolved, without luck. I am promised a "call back" that never comes. I upgraded my internet to 1GB in MAY of 2024 and got an estimated price with all the stuff that's included.... I have the…