General Products & Services
NEED VERIZON LINES TRANSFERRED FROM OLD POLE TO NEW POLE
A new telephone pole was installed on my residential property by the electric company. They have completed their work but the pole also contained Comcast wires and Verizon wires that they wouldn't touch. I contacted Comcast and they responded quickly moving their wires over to the new pole within a few days. I contacted…
Broken Utility Box Cover
We have underground Verizon wiring in our Housing Complex. The cover to the box is broken, and has been for several years. I reported it a long time ago, and no action has been taken. This is a hazard to anyone who may twist an ankle or worse if they step in the "box" that is no longer covered. It seems to me this is an…
In ground utility box
I have a damaged green in ground utility box that needs fixing. I do not have a Verizon account. Who do I contact to get this fixed. It is a major safety hazard.
Property damage
2 months ago Verizon installed Fios in our neighborhood. They drilled under the driveway and now my drive way is sinking. I contacted Verizon and submitted a claim and someone came out to examine the driveway. They then contacted a concrete company to repair but I can not get them to call me back. I even called Verizon…
Residential Wires
I believe I have outside unused Verizon wires going across my backyard. I live in Philadelphia Pennsylvania so is an urban neighborhood with connected row homes in an alley in back. Vines and tree limbs have started intertwining in the wiring. Heavy snow is going to weigh on the wires in the winter. Who do I contact for…
Verizon bried cable on my property
I have orange paint and orange flags on my property. They supposedly follow Verizons bried underground cable. These originated from a "811 call before you dig". I was not home when they put them in but the following day the electric company came out to mark their underground cable and told me that someone call 811 to…
UPs took a return package on 7/3/2021 to deliver to Alburtis Pa. from N..., It is still undelivered
UPs took a return package from me on 7/3/2021 to deliver to Alburtis Pa. from Monmouth NJ... It is still undelivered. IT has been sitting in Bethlehem Pa UPS since 7/7/2021... It is now 7/11/2021 !! Why doesn't someone from Verizon pick it up ??
Old Verizon utility box in front of my house that I need removed
There is a concrete box in the easement between the street and sidewalk. It is about 3' by 3'. I do not know how deep it is. It is the only one in the neighborhood. I would like it removed. Its been there since we moved in in 1993. If not in use, please remove it. It has the Verizon name on it and is an eyesore. Thank you.…
Property Damage Claim
Please help. I need to make a property damage claim. A Verizon field worker damaged my property while working at my neighbor’s. I’ve tried calling the 1-800 number numerous times and get nowhere. I have video footage proof and even a text message from the tech, reaching out to me telling me he damaged my property. How can…
Easement in Clarion County, PA
Hello, I need to discuss a ROW and Easement Agreement in Clarion County, PA. We might need a crossing agreement, or to discuss setbacks on a project we are working. Please let me know who to contact. Thank you
Property damage
A Verizon crew was on my street install8ng fiber optic cable. In the process they left concrete and gravel on my lawn. I have made several attempts to contact Verizon through thier Chat window with numerous agents for over 3 hours to get it resolved. Those agents all work from home someplace in the world and they are…
stop the message about "are you still watching" on the new fios wireless system?
I have the new fios wireless system installed (terrible by the way) and the message keeps coming up "are you still watching?" and if you don't hit the ok button it shuts off. How do I stop this?
Service
A few weeks ago I made a payment on my vzw acct. For some reason VZW waited 7 business days to draft my acct. In the meantime an unexpected charge came into that account and it could no longer cover the balance. I called several times on 9/30/25 and eventually got a FS manager. Who put a good faith scheduled payment in for…
Demo release letter
Need assistance getting a demo release letter. I was there when the disconnect was completed, but i have yet to receive a letter confirming the work was done now three weeks later.
Utility Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project in Pflugerville, Texas and needs a utilities map for construction and design purposes. Is there a way to contact the engineering/construction department? I could provide more…
Will Serve Letter
I need to obtain a will serve letter for a new construction, residential project. Who do I contact about this?
Ground Box Relocation
I have a construction project going on and need a Verizon box relocated so we can add an entrance into a parking lot. Customer Service has been unable to connect me with the correct person. Who do I contact to have this box relocated?
Property Damage Claim
I need to file a property damage claim for my semi truck that was struck by Verizon Cable Lines in Lewisville, Texas. I tried to call their phone number 1900-837-4966 and got run around. No one is helping. I am planning to contact BBB and then contact the media if I don't get a response within a reasonable time.
ONT
Dont take the black device with the green and or red lights from the home that equipment is assigned to the address not to us
New buried line- no responses
I opened a topic 3 months ago, and was told to see my DMs, I replied immediately to the DM with my fast ticket number, and never heard back, despite many follow ups. a month later I opened a new topic about the lack of reply, which was promptly deleted and I got a new DM asking the same question, also never to get any…
URGENT Unsafe dumping done at Verizon Green pedestal box area on Wall Street Kingston, NY 12401
Hi Verizon, Your green pedestal box located on Wall Street, Kingston, NY 12401 near the George Washington School, 67 Wall Street has had dumping done on it. There is a 55-gallon metal drum, wood pallets, car tires, etc. ALL right next to your green pedestal. This happened on June 26, 2025. Please have someone remove the…
Damaged Verizon Box in my front Yard
I have a Verizon utility box that needs to be replaced/repaired in my front yard. This is a safety issues to my kids and neighbors. Please let me know how to get this resolved.
building demolition in NJ
Hello, I am demolishing a building, and I need to have all Verizon wires disconnected at the street. We do not have any Verizon accounts, but the previous tenant who moved out likely did. Who should I contact to set this up? The building is in Teaneck New Jersey. Thank You.
Trying to Redeem Nintendo Switch
I recently hit the 65 day period to redeem my offers from switching my internet to FIOS. I was able to redeem my gift card, and was even able to submit my order for a Nintendo Switch. When I submitted my order for the Switch, I got a confirmation email with a confirmation number. It said that it would ship in 3-5 days and…
Verizon in-ground utility box extender
My Verizon in-ground utility box has sunk about 3" into the ground which makes mowing difficult. Do they make an extender lip to raise the top to be level with the lawn?
Damaged/Broken Lawn Covers
I live in a gated community and there several damaged and/or broken Verizon lawn covers which are a safety hazard since they are near the sidewalks and exposing very large holes with wiring. How do I get someone from Verizon to replace these covers? The inner size is 14 x 18. Currently, there are three (3) that are…
Handhole Location
Newly constructed home, it seems there's going to be a utility box installed here(first image) for a fiber optic connection. Im wanting to have it installed where the red arrow is(in the second picture). Im sending thos before the box is installed as to prevent having to install and then uninstall the box. Can you please…
Need to remove utility pole from my property
I need utility pole removed from a property I bought. The pole is in the area of proposed construction. Called PSEG and they asked to call Verizon.
URGENT: Broken sidewalk cover creating trip hazard — Lancaster, CA 93534
Hello Public Works Team, I’m reporting a broken sidewalk cover located in front of *****, Lancaster, CA 93534. The cover is damaged and presents a falling/tripping hazard to pedestrians and residents. Location: ***** Lancaster, CA 93534 Issue: Broken sidewalk/utility box cover — unstable and hazardous Accessibility impact:…
Verizon Engineer
I am trying to reach someone in Verizon's engineering department to coordinate an easement abandonment for a new construction. I've spoken to many people who keep giving me the wrong information. How can I reach someone to explain? This has taken up hours of my time.