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New buried line- no responses
I opened a topic 3 months ago, and was told to see my DMs, I replied immediately to the DM with my fast ticket number, and never heard back, despite many follow ups. a month later I opened a new topic about the lack of reply, which was promptly deleted and I got a new DM asking the same question, also never to get any…
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URGENT Unsafe dumping done at Verizon Green pedestal box area on Wall Street Kingston, NY 12401
Hi Verizon, Your green pedestal box located on Wall Street, Kingston, NY 12401 near the George Washington School, 67 Wall Street has had dumping done on it. There is a 55-gallon metal drum, wood pallets, car tires, etc. ALL right next to your green pedestal. This happened on June 26, 2025. Please have someone remove the…
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Damaged Verizon Box in my front Yard
I have a Verizon utility box that needs to be replaced/repaired in my front yard. This is a safety issues to my kids and neighbors. Please let me know how to get this resolved.
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building demolition in NJ
Hello, I am demolishing a building, and I need to have all Verizon wires disconnected at the street. We do not have any Verizon accounts, but the previous tenant who moved out likely did. Who should I contact to set this up? The building is in Teaneck New Jersey. Thank You.
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Trying to Redeem Nintendo Switch
I recently hit the 65 day period to redeem my offers from switching my internet to FIOS. I was able to redeem my gift card, and was even able to submit my order for a Nintendo Switch. When I submitted my order for the Switch, I got a confirmation email with a confirmation number. It said that it would ship in 3-5 days and…
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Verizon in-ground utility box extender
My Verizon in-ground utility box has sunk about 3" into the ground which makes mowing difficult. Do they make an extender lip to raise the top to be level with the lawn?
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Damaged/Broken Lawn Covers
I live in a gated community and there several damaged and/or broken Verizon lawn covers which are a safety hazard since they are near the sidewalks and exposing very large holes with wiring. How do I get someone from Verizon to replace these covers? The inner size is 14 x 18. Currently, there are three (3) that are…
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Handhole Location
Newly constructed home, it seems there's going to be a utility box installed here(first image) for a fiber optic connection. Im wanting to have it installed where the red arrow is(in the second picture). Im sending thos before the box is installed as to prevent having to install and then uninstall the box. Can you please…
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Need to remove utility pole from my property
I need utility pole removed from a property I bought. The pole is in the area of proposed construction. Called PSEG and they asked to call Verizon.
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URGENT: Broken sidewalk cover creating trip hazard — Lancaster, CA 93534
Hello Public Works Team, I’m reporting a broken sidewalk cover located in front of *****, Lancaster, CA 93534. The cover is damaged and presents a falling/tripping hazard to pedestrians and residents. Location: ***** Lancaster, CA 93534 Issue: Broken sidewalk/utility box cover — unstable and hazardous Accessibility impact:…
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Verizon Engineer
I am trying to reach someone in Verizon's engineering department to coordinate an easement abandonment for a new construction. I've spoken to many people who keep giving me the wrong information. How can I reach someone to explain? This has taken up hours of my time.
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Request for utility confirmation letter - vacate alley application
I am building a duplex on my lot, but will need 5 feet from the adjacent alley that belongs to the city. This requires me to submit a vacate alley application to the city. As part of the city's application process, I am required to obtain a letter from each utility company confirming whether there are any existing or…
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Vehicle damage
Hello, today a Verizon bucket truck with loose boxes in the back of it had one of its unsecured boxes with materials fly off their truck and strike my vehicle. It did damage to my front grille light and side of my vehicle. Driver did not stop so I took picture of truck got a piece of the box and want to file a claim with…
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Missing cover due to hurricane
The cover for the fiber optic box is missing in my condo complex in St. Petersburg, FL, due to flooding during Hurricane Helene last year. The cover is 2'X3'. The condo complex is Peppertree Lake Condos . The address is 11505 7th Way N, St. Petersburg, FL 33716. The cover is missing for the box in front of building 23. Are…
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Engineering Utility Map Request
Hi, we are building a utility map for a street improvement project in Oakland, CA. Could you tell me to whom I can send requests for Verizon as-built drawings/maps? Thanks.
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Verizon technician caused significant damage to home
A Verizon technician installed a box on the rear of our home and drilled holes into the exterior brick. We now have significant water damage to the interior walls of our kitchen because the technician did not seal the holes he made. We are now having to tear out the interior wall to address the water damage. I have tried…
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URGENT: Safety Hazards from Unsecured Verizon Equipment in Ruxton Crossing, Towson, MD
Hello, I am writing on behalf of the Ruxton Crossing community in Towson, MD. I am the property manager, and we have several significant safety concerns that need to be addressed immediately. Across our community, we have multiple unsecured and damaged Verizon outdoor electrical and equipment boxes. Additionally, there are…
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Damage to property while installing home internet
While installing home internet, there was some damage to property (dryer machine) almost two months ago. I called Verizon multiple times. I called and left voicemails for a supervisor who oversees the installation team, but nothing. I was also told a manager will call me back, and once again, nothing. They had opened 5…
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Designing a Water Line that Crossing Verizon Fiber
I am working on designing a water line that crosses Verizon Fiber. Where do I reach out to determine design criteria and any necessary permitting? Thank you!
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Utility Records Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project in Groton, Pepperell, and Dunstable, MA and needs a utilities map for construction and design purposes. Is there a way to contact the engineering/construction department? I…
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Broken Utility Pole
We had a tree fall on a Verizon Utility Pole in our backyard which smashed it into 3 pieces. Attached to the pole was the power line to the house. Which is now hanging about 7' above our heads. The legal limit is 10'. The Electric company cannot fix the issue until Verizon replaces the pole. I have contacted Verizon a host…
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Assurion
Total fraudulent advertisement will not replace products will similar or comparable products then has the nerve to offer you a third of what it costs to replace it. I have been with verizon for over 20 years amd with whole home protection since its creation absolutely disgraceful never had a claim until.now and now I wont…
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Remove an obsoleted landline box from my property
There is an old, decaying, landline box on my front yard. Who can I speak with to get this removed?
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digging
Sink hole in yard due to fiber optic cable installed by Verizon FIOS. Need in formation on where/how to forward my request for further action. Thank you
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Verizon Fios line installation damaged my sewer drain line
For several years our sewer line has been backing up causing flooding in my garage. We recently hired a licensed plumbing contractor to investigate the issue. The plumber ran a camera down the line and verified our sewer line was compromised and pinpointed the location and found that Verizon had drilled right through our…
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Large branch fallen on top of cable lines
Verizon has an easement on our property. There is a large tree branch that has cracked and has fallen on top of the communication wires that will need to be removed. We are unable to touch the tree as it is likely live since it's touching the wires. We need a contact asap who can come out to assess the situation and assist…
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Verizon construction damage
* As a result of Verizon installing underground lines and boring under my driveway I now have a raised cracked driveway which is also a trip hazard. Who do I contact regarding submitting a damage claim?
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Open utility box in my yard
I have a verizon box in my yard that is uncovered and sinking into the ground. Who do I need to contact to get this fixed.
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Old GTE lines and poles on property need removal
I have old GTE poles, lines, and boxes on a property I want to develop. How do I get these removed? The lines are covered with vines and drooping almost to the ground.
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utility poles overgrown with trees and vines
Utility poles carrying Verizon lines on my block in Belmar, NJ are overgrown. They need to be trimmed. Can someone from Verizon address this hazard? See photos.