Mobile + Home Deals
Old Landline
We discontinued traditional landline service with Verizon over a decade ago and are now mobile customers. But the cable for our old landline is still connected from our house to the pole in the corner of our yard. It didn’t really become a problem until we got our siding replaced, and now the cable is sagging low and…
Verizon Value + Fios Discount problems
The promotion was called Mobile+Home Discount. I have tried linking my FIOS account to my mobile, but it keeps stating "A discount is already associated with this account". The FIOS agent and I confirmed that the discount is not applied to my FIOS account and she does not see it attached to any mobile account. FIOS agent…
Customer Service
I have talked to at least 30 Verizon representatives through chat and on the phone since getting Verizon wifi. I have spent at least 20 hours at this point trying to get in contact with them and get the price I was originally quoted with discounts. The latest issue has been this mobile + home trying to get it connected to…
Charges
I’m starting to dislike big companies in general. This is my second issue with Verizon and I’ve only had their mobile and home services for about a month. With the mobile accounts, I initially started my shopping online. Because I was bringing over my device and my number, I decided to call customer service so I wouldn’t…
VERIZON FIOS D2C-CTV DS
Has anyone else received a UPS delivery of an item sent from Verizon called ‘VERIZON FIOS D2C-CTV DS’? With a weight of 9 pounds! I was not home on the expected delivery date, so it is now sitting with UPS, waiting for me to pick it up… But, now I’m thinking I might just Return to Sender, since I have not received any…
Customer Service
Hello, I joined Verizon in November 2024, when I ported 4 lines from AT&T to Verizon. Prior to that I was with AT&T for 20+ years. I always felt very valued there and after making the move I have realized that I shouldn't have made the change because Verizon's customer service is pennies compared to AT&T. 1. I was told…
Mobile + Home Discount
Hi, I signed up for FIOS on 2/25/25. The promotion at this time for a 1Gig plan IF you had mobile account, would be $64.99 with a 5 year guarantee. I didn't know you had to call separately to have this promotion applied. Anyway I call today and now they're telling me its only $15 promotion not $25 promotion. But that is…
Pending Mobile Order unable to join Mobile + Home benefits
I have 5 mobile lines as well as Fios 1 gig home internet. I have tried signing up for Verizon Home + Mobile benefits, but I get a pop up saying, "Sorry you have a pending Mobile Order that needs to be completed before can enroll in benefits". I do not have a pending order, and I have spoken with agents' multiple times and…
Fiber Optic
When will fiber optic be available in Milton VT? Another provider has placed their cable on Lake Road, Milton VT 05468 AND we don't WANT to sign with that provider. Can anyone answer this question?????
Mobile and Home Discount, cannot get as advertized
Trying to get Mobile and Home Discount with Unlimited Plus plan and Fios Gigabyte internet, but it cannot be done. The agents cannot do it and say you have to do it yourself in the app, but there is no place to do it in the app and the agents can't explain how to do it either.
Horrible Do NOT USE VERIZON
Verizon is horrible!! For the price they charge it’s not worth the headache when you need to fix something or do anything! I had Verizon for a while and that was my mistake because when something went wrong or when I had to lower my bill they were horrible! First off you can find streaming services for much cheaper and get…
How to turn off auto answering for Verizon Wireless home phone
How can I disable or turn off the auto-answer function on my Verizon Wireless Home Phone device? I’ve already reviewed the menu options on the device but couldn’t find an option to turn off this functionality. Could someone provide specific steps or confirm if this feature can be disabled?
Not Given $10 Per Line Mobile Plus Home Discount I Was Promised
Well, it's been 3 months since this issue started. Back on August 27, I was told that I am eligible for the Mobile Plus Home promotion., which would give me a $10 discount per line on my account with no expiration without losing any existing discounts or having to change my pricing plan. I have 7 lines. I spoke with Alex…
Xbox redemption offer issues. HELP PLEASE
Hello, so I received the email stating that I can redeem the Xbox series S by clicking the tile in the account section of the my Verizon app. There is no tile there to redeem the Xbox. A lady on the phone said there was an issue she needed to escalate to tech support. No solution yet. Can someone at Verizon please check…
Where is my $450.00 Visa card?
I signed up for Fios 1Gig on 9/16, installed on 9/17. I already have VZ Wireless, so i got a deal for $64.99 a month for 4 years. I combined my Wireless and Home accounts online. One of the perks was that I was to receive a $450.00 Visa card after, I believe it was 65 days. It's been 90 days, and I haven't gotten any card.…
not getting Fios discount with wireless
hello, i recently signed up for 6 lines of wireless with verizon. I was told that since i am fios customer that i will get 10 dollars off per line on wireless bill and since i have fios giga bit on that fios bill i will get 20 dollars off on fios bills monthly. I have signed up for verizon Fios plus wireless. Someone from…
Play More -> myPlan: FiOS Home + Mobile Discount Question
Hello, I currently am on Play More and Verizon FiOS Gigabit, recently the Play More plan increased by $5 and the auto-pay with paper billing discount also decreased by $5 as was stated by Verizon so a $10 increase. With my Plan: - Unlimited Ultimate is +$1 more - Unlimited Plus is $9 less What I am not able to ascertain is…
Home/Mobile Discount
For several years I have had the Verizon Home + Mobile discount with $5 per month, per line off my mobile account in connection with my FiOS home service. I am moving next month and signed up for Gigabit service at my new address, which is a higher service than my current level. I was expecting to receive a discount of $10…
Mobile + Home Discount Error
Unable to enroll in Mobile + Home discount. Getting error “Looks like something went wrong” This has been happening since 4 months now, and I am really frustrated about this. I cannot keep asking about the credit every month. Need help here.
Enroll to Mobile + home discount fails
Been trying to enroll in the mobile. home discount without success. Every time I click the "Join now" button Verizon sends, I get the following error: "Looks like something went wrong. - We encountered an error while processing your request. Please wait a few minutes and try again later." Verizon support has been useless,…
Discounts
Hello, I've recently made a switch from TMobile to the Verizon "Unlimited Ultimate" mobile plan (4 lines) and according to every post out there and the Verizon sales person (+about 4 support tickets I've had with Verizon) I should be entitled to get the "Mobile + Home" discount which is $10 discount/line and per month.…
Existing Fios HOME Internet Customer : Promocode not working
I got offer from verizon to add new mobile connection to my existing Fios service which I am having since 1 year. It has a promocode which doesn't work
Mobile and home discount
I started my Verizon mobile and home Fios in June 2024. I am supposed to be getting a bundle discount. I still have not received my discount and it’s been months. Not only should I be getting my discount but I should also be reimbursed for the last 3 months
Unlinking old inactive Fios account from my mobile account
Would to get my old inactive Fios account unlinked from my mobile account, so that I can link my new Fios account to get the Mobile and Home discount. I have been on calls and chats with agents for 6 hours today - nobody was able to help. Got passed around more than 10 times between Fios tech support and other teams. I am…
Mobile + home discount removed, sent in circles for hours and no resolution
Hi, I requested a Wi-Fi extender back in July, and when I did that I got a message saying I was unenrolled from home and Mobile. The tech on the phone with me reassured me. I would be able to re-enroll. I am not able. I follow the link, get told to call customer service, and get bounced between Fios and Mobile. Same with…
Customer service so ridiculously bad it has to be intentional
Been a Verizon customer for years but not much longer. I'm flabbergasted. Somehow our Mobile+Home discount got vaporized and our wireless bill for this month is $155, almost $40 higher than it was and almost $50 higher than it should be because we cancelled Disney+. My wife signed on with a "chat agent" (supposedly a…
Not being able to get Mobile + Home Level 3 discount
"I had a very frustrating experience yesterday, spending six hours talking to at least five different chat agents, yet my issue remains unresolved. I waited a lot, but nothing got accomplished. In short, our home internet (Fios) had issues less than a week after being installed by a technician. When I reached out to a chat…
No assistance
* I'm hoping to find assistance from Verizon from someone that can view my router admin logs not just the devices that are connected with the actual logs I recently had an issue where I was receiving messages in my admin logs about a possible DNS rebind attack I called Verizon was transferred a bunch of times finally…
Discounts
Unreal I am a customer with Verizon since 1999 might even be longer and every time I called in to inquire on employee discount I’m getting different answers discounts cannot be stackable, then only on accessories, then only first responders and don’t forget only on the standard plan. I called in one time the rep applied…
Fios+Mobile Discount
Has anyone been able to successfully obtain the $25 rebate for Fios + Mobile? I have contacted Customer Service multiple times and was told this is a known issue. The Community has this problem going back over 2 years!!