Verizon Cloud
Phone Account Deleted
My wife's phone account unexpectantly deleted even though phone still working. No warning given. Can't log in to see what's happened because now there's no account to log in to. Wife spent several hours at local Verizon store with rep saying everything will restore. Not the case. Verizon want's to charge more per month…
Sounds for Text
Hello Sounds Aren’t working for some text but are for others !!! How do I fix
V cloud/ Gmail
Hello when trying to download files from Verizon cloud a message populates to go to settings add password for Gmail! When I get to where I enter password it doesn’t allow me to add my password ! I can’t back up to the cloud please help
Verizon Cloud
My pictures are not uploading automatically on Verizon Cloud. Verizon doesn't know why.
Photos backed up to cloud without permission
I use Verizon Cloud to backup videos only as I have another cloud storage for photos. I have never switched on the photo backup, and it still is not on, yet my photos suddenly appeared in my Verizon Cloud. As there are so many thousands it will take forever to delete them alll. Extremely disturbing to upload data without…
Unable to manage users for cloud service
I have an issue with accessing the cloud service. I got as far as creating an account with the home internet phone number, and then only recently I could access the cloud storage from that account. However, if I try to manage user access to the cloud, the setting is grayed out and indicates that I need to remove users in…
Unlimited Verizon cloud User management not working.
So I have a 5-G home device but I do not have a phone with Verizon. This is causing all kinds of problems. The most recent one is the cloud user managment is not working so I cant add anyone. The apps on the phones are usless because a phone can only upload to the cloud if a user is added on the website. So the only way I…
Cloud Storage Organization
I finally decided to start using the Verizon Cloud..........it just dumps everything together. There is no way to get it to keep your existing folder structure?
Verizon Cloud
Anyone else ,,, received a message saying thanks for adding protection plan on my device. Message stated if I was not the one that added it to call the number included in the message. I called the number, explained i had not requested it , was told , I must have done it by accident because no Verizon employee can get it my…
Lost cloud content
Transferred to T-Mobile because Verizon is crazy expensive. When I called to see what I needed to do I asked about my cloud content. Was told I'd have 30 days to access after disconnecting and received an email stating the same. That wasn't the case, I called because I kept getting an error. Was basically told when I…
Cancellation Verizon cloud
When I'm logged into my account Verizon app how can I cancel Verizon cloud
verizon cloud backup error
i Have a Kyocera flip phone (costed $400) and when i open cloud it says: Verizon cloud has encountered an error. pls close app and try again (code: 10019). can someone help me with this? Thank You
Verizon Cloud ISSUES
So last night at about midnight my Verizon Cloud messages sync'd, as they do every night. This morning, I accidentally deleted a text conversation. I tried restoring from the Verizon Cloud. It did not restore this conversation. I went to talk to a Verizon rep on the chat. They had me go into the Verizon cloud on my…
Verizon Deleted my Cloud
I'm extremely upset! I recently received a TEXT from Verizon "We've deleted your Verizon Cloud account. If you change your mind, you have 30 days to reactivate it and access your content." Well I reactivated and my photos are GONE! I can careless about contacts, calls. I want my photos back. No reason was given. Been a…
Verizon Cloud Desktop App Crashes
I used Version Cloud App successfully for many months. During the past few months, the Verizon Coud Desktop App crashes when clicking sign in. I have reinstalled the app following these instructions: Verizon Cloud - Windows Desktop App - Download and Install . The app continues to crash. I am running Windows 10 Home…
Cloud Storage Removed
I have been a loyal customer for more than 20 years, last week I had the need to check for old photos which I've trusted to be saved in my Cloud account, sadly I discover that It had been complete wipped out. I've been paying for cloud services more than 10 years and storing my entire life and important documents there.…
Desktop app Verizon Cloud not responding
I am unable to login to the App on my Windows desktop. I get the image below, but when I click anywhere except the three dots it does not respond. It shows 'Update' and 'Quit'. I tried Update -- I am all up to date. I tried Quit -- it closes. I am able to log in through my browser
How to delete devices from Cloud
How do I delete old devices that I don't even own anymore from my Cloud? In the "manage all content" it shows 2 old phones and 3 old desktop computers that I don't have anymore along with all the backed up data on them. How do I delete these devices?
Unable To Access TEN YEARS worth of Cloud storage from desktop, OR from the website
We have managed to pull pictures a few at a time from the mobile Cloud app. But the desktop app, and the website version of Cloud are completely useless. They don't work, freeze up, won't display content, and even the FEEDBACK button gives a network error! What gives?? I tried contacting Verizon and raising a ticket. When…
Verizon deleted all of my cloud pictures and videos!!!!!!!!
Verizon deleted all of my cloud pictures and videos from 2007 through 2014. I paid for these services every month and they were deleted for no reason and with no warning. I’ve been on the phone every week with their call center in India for the last month (Sept 2023) and get nothing but lied to. I’ve been a customer for…
unsolicited verizon cloud service
Two months ago Verizon added cloud service to my plan without my consent. I could not delete that add on service online and had to call. After holding for a long time the rep finally said he had removed the cloud service from my plan. That was not without high pressure sales tactics used to upsell me. Now I saw my bill was…
Samsung Cloud is STILL hidden by Verizon
Dear Verizon, After years of holding out, I traded in my own unlocked device for a new Samsung Galaxy S23+. Oh, the burn. Instant regret. Why does Verizon insult my intelligence by blocking access to Samsung Cloud? I am not paying for your inferior Verizon Cloud service. What happened to, "It's the network." That's all I…
Verizon Cloud
I have verizon internet and it comes with free unlimited verizon cloud. I downloaded the app to my computer, but when I click sign in nothing happens?
Merge two Verizon clouds?
I seem to have a mobile cloud with 600 GB and a new 2 TB cloud that I got as part of a new Fios account. What do I need to do in order to merge them?
Unable to Access Verizon Cloud Photos
I have the extra cost Verizon Cloud Unlimited storage and cannot access my 12,000+ photos and timeline stored there via the web portal on windows 10 PCs I have tried laptops on very fast wifi and desktops in gigabit ethernet. When I try to access my “Photos” or the “Timeline” I get the blinking 3 dots for several minutes,…
Cloud
Why would my fiance's phone have a large amount of data in the cloud if he has no cloud service on this phone? The login also, has a diff #, email, password? (Not sure about pass) and the security question answer is weird? I do really know the answer but how did I not know about this before? Of course there's denial, I've…
Backup other drives
I have a Windows 10 PC and the desktop app seems very inflexible. I cannot figure out how to back up an entire secondary drive (D:).
How to access my contacts online, in the free cloud, on the current Verizon website.
Samsung Galaxy S21 5G 128GB; went to Verizon Cloud on phone and completed sync. Went online then Account>More>Text Online>Hover Over 3 Horizontal Bars>Manage Contacts. Is that the only way or is there a shortcut?
Security question issue? different from the one set up...
I downloaded Verizon Cloud app and am trying to set up it. After logging in with password and authorization code, it asks to answer the security question. However, the question is different from the one which I set up for my account. I have tried many times different days. The question keeps changing itself. I have tried…
Iphone Albums
I have lot of albums on my iPhone that I have spend good amount of time organizing my photos and all my photos are synced to Verizon cloud. Is there a way to make sure that my albums are also be automatically synced in same way that is on my iPhone. Please let me know how this can be done.