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Verizon Family
My daughter and I use it for each locations. Worked fine until the app just glitched. keeps switching screens like it's trying to load, kind of like a strobe light and won't work. I've tried to get help from Verizon and no one has responded besides one tech saying for us to both delete the app and reinstall. Other than…
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Verizon call blocking not working. Help!
I am trying to block a number on the Verizon website in the Account > My plan > Blocks section. When I try to block the number (or any other number I tried), I get the error message, "We are unable to block xxx-xxx-xxxx on this device(s):" I called customer service a month or so ago and they reached out to the Verizon IT…
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Unrequested authorization codes being sent to an account manager's number.?
Hi. My son is receiving authorization codes from Verizon. No member on our account is trying to do anything at all especially anything that could generate this. They are totally not initiated on our end. Example of texts received: "Verizon msg: Your authorization code is (6 digits). For the security of your account,…
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Wires
* is this a Verizon issue?
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Excessive Spam Calls!
Starting in September and then all the way through October and no w in November I receive 10 to 20 Spam Calls a Day. It's out of control. I know Verizon has the "Filter" but that doesn't stop my phone from ringing non stop when I am at work and home. And yes I block them but guess what.....they call me from a different…
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Family Companion VPN is Deactivated by SnapChat on iPhone
I am 88% certain this is what is happening but I am not a software engineer... I have the latest family companion software installed 127.0.0.1 (5/22/25) that is designed to not be deleted and the VPN cannot be turned off, on my child's iPhone. I have SnapChat specifically blocked under "filter content" --> "social media."…
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Verizon wires in back yard
Earlier this year, a Verizon tech was in our backyard running wires across my yard because people further down the line had added service. . It's been a few month. the lines are laying all over our yard, and we can’t mow or landscape because there are so many of them. How do I get the attention of someone to come out and…
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Christina note for self
Written on:04/07/2025 Name:Christina Private (Trans).I Christina am direct mostly all times speaks and writes upon self at all times. My home residence location had service interruptions that occurred in 06/2023-04/2025 that had not yet been resolved or restored per self request.My vehicle had been broken down not starting…
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Text from vzn?
I got this text and am wondering if it’s actually from Verizon and age to click on link: “ Verizon: Hi, great news! Now you can keep your current plan and get iPhone 16 on us ($830 in value). When you trade in any phone from Apple, Samsung or Google, any condition guaranteed. Visit m.vzw.com/iPhone16-oc830?mhash=6225 or…
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Can I remotely turn off data?
I have a teenager that's gone rogue. I want him to have the ability to call, but that's it. Is there a way to do this? For safety reasons I don't want to turn his phone off completely. Any suggestions? TIA
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Are these Door to door salesmen legitimate
Two door to door salesmen came to my door around 6pm and they were saying that there was a new 5g tower installed then having me input some information. So is there any way to confirm whether they are real Verizon employees and they sent an email
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Message+ Verizon Smart Family
I've spoken with 5 agents within the past 2 days. Ticket is still open with the current 5th agent (probably will be on the 6th by the time someone else jumps in). I currently use/subscribe to Verizon Smart Family. One of the major benefits of these parental controls is, being able to closely monitor text messaging for our…
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Utility poll
Hey about 2 months ago, I contacted Verizon regarding the pole in front of my property. about its placement, If you stand in the corner and look down, it’s clearly visible that this pole was placed incorrectly. Back then, it didn’t seem like a big deal, but now that the sidewalk is available for use, it’s become a safety…
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Verizon pole leaning towards road
* There is a Verizon pole leaning towards the road by my house.
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Is anyone else finding Verizon Family is a giant waste of money
My 11 year old is easily able to bypass all of the Verizon family monitoring filters and schedules. She is not even doing most of it intentionally the app just doesn't work. I read through this community board and Reddit and it doesn't appear verizon cares to make any changes. I have screenshots of the blocked app and yet…
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Smart Family- Google Messages
I posted previously with concerns regarding Smart Family not providing text activity once we were all forced to switch to Google Messages. I was initially pleasantly surprised, because it was in fact recording and providing the activity. That was until 2 days ago (December 8th). It has now stopped providing the information…
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Verizon Family Safety NOT functional after upgrade to iOS 18.1.1 (newest OS as of December 2024)
Hello. We have upgraded our phones to iOS 18.1.1 (all are iPhone 12 Pro). Now blocked numbers and blocked texts are being sent to my child's phone. My child is able to communicate with people who are blocked - both via text and phone. It appears that this works whether my child is at school (on WiFi) or just connected to…
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Child Disabling VPN
It appears that there are numerous complaints about this subject. What are you doing about children being able to bypass and disabling VPN which prevents parental control? Maybe stop asking about what phone people have and start looking into your useless app. It doesn’t work! And so frustrating! If you can’t find a…
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Fraud on my Account.....no help
The issues my family has been experiencing for over a year with nothing resolved and my account still hacked. Fraud with Verizon is a serious joke and they do not care about your concerns, safety nor the issues you are experiencing. They then talk to you as if you are making it up when you have clear evidence to show…
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Verizon Smart family issues
I have since removed and redownloaded the updated app. Now that all devices are paired texts are not showing up, and the web brower/apps monitoring is blinking out when they leave the house, however when they return home it starts working again. Is this maybe cause the VPN is turned off or are they deleting the app and…
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Smart Family just says Account Creation in progress
Smart Family app lets me log in and then says Account Creation in progress. This has been going on for 3 months. I went to a Verizon store and waiting for 70 minutes to talk to someone and no one at the store could figure out why. They told me to use Google Family Link, which doesn't control phone or messaging. Verizon…
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Spoofed number harassing me
How can I stop someone from texting me from spoofed and voip numbers?
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How can we prevent Political Texts?
I receive political texts & calls daily and even though I say stop they change their number and continue to text & call me. They have already destroyed my computer business because I was no longer able to tell who was real and who was spam. I have 2 children and no way to provide for my family because of this. Call filter…
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Turn Off Parental Controls on iPhone
How to turn off the parental controls on an iPhone? I've tried itunes. I don't have the Apple ID password, should I use tools like magfone, tuneskit? Are they really useful?
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Smart Family App Not Working!
Smart Family app WILL NOT WORK.. everything I open it the app immediately closes! I cannot do ANYTHING. Yes, we have un-installed and reinstalled.
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TheSmart Family app will NOT change school schedule!
TheSmart Family app will NOT change! It's stuck on a previous setting. We need to turn this off now that it's summer, my daughter's phone is stuck on school hours and it won't change even after turning her phone off as I alter the schedule and then turn back on, it's still stuck on the previous schedule.
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Fios cable hanging from pole vz187
* The Verizon chat is not responding. There is a loop of Fioscable dangling off of pole vz187 (zip code 17112) in front of my house. It is long enough for me to read the cable info walking on the road. It's also long enough to catch on a passing vehicle and get yanked off likely doing real damage. Please alert the proper…
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Smart Family not sending images
Recently added Verizon smart family to my plan. Have the parent app on my phone & the child app on my son’s phone. Since doing so, neither of us, or my wife (who is not on the app but is a “trusted” contact) can send or receive pictures with each other. Anyone else experience this & what was the fix? We’ve went through all…
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Lock a phone from use
I have iphones and Verizon account. I need to be able to lock/turn off my son's phone from my account holder access. His phone is a privilege and he gets it taken away for various reasons. He will not physically give me the phone so I need to be able to use my account to stop use on it. I have tried to put it on "vacation"…
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Verizon smart family does not working
I have paired my daughter's device successfully, however, when I pause the internet on her phone it doesn't do anything. It says paused on my device, but whenever I use her phone the internet and all apps work