-
Device payment
Was in the middle of placing an order was asked for just tax then got asked to pay full retail price with no explanation. Ask for spending limit review
-
How do I file a complaint with Verizon
It’s hard enough trying to contact Verizon for basic matters but now I would like to file a formal complaint to corporate. How do I do that
-
Why was I charged for a phone from Assurion?
As a 20 year customer, both home and mobile, I am thinking of leaving. I had insurance, Verizon sent me a damaged replacement phone from Assurion and I called. I was sent one that wasn't damaged and got charged. Despite more than three hours on the phone being transferred from agent to agent, no one could help me. I have…
-
explain why i have duplicate usage on data and sometimes in messages when viewing my account usage on line'
Why when viewing usage on data and in message details I am seeing many duplicates. its almost like its cloned
-
Sign in says my zip code is wrong
Help! I've forgotten my password, and to get a new password, it's telling me my zip code is wrong, but I know this is the zip code that I originally registered with. How do I access my account?
-
customer service reps
I have a complaint and Your customer service reps are not helping. The customer service that your company have now us terrible, Im trying to contact legal due to the issues that I have been having and you have people that dont understand what is being conveyed to them. I have been with verizon for years now. It use to be…
-
Free TV redemption issue
Hi, I ordered S24 ultra phone along with 4 other phones back in Dec, 2024. That time I was told that I am eligible to redeem a free Samsung 75" tv and I can redeem after 60 days of service and activation. Recently I completed 60 days and I do not see any option to redeem a TV in the my verizon app(under Make most of your…
-
Customer Service Experiences
***** the rep was great she did her job and did all she could do to help. The issue is with Verizon I cannot express how angry I am with all I’ve gone through the last two weeks with you. I will elaborate ok: 1: 2/7/24 I order and pay $105 for the pro max I want. I go to the store after 2 hrs and it’s pending still. I wait…
-
Fraud Department
So i would like to know how verizon approves me for service i go into a store pick up the device with doing an upgrade leave ad then go to work when i get off i notice that my numbers were suspended call in and fraud says they can verify my identity. which is insane to me considering i went into the store and physically…
-
Customer service representatives
I have had multiple issues with Verizon for the last 6 months. I have been hung up on multiple times, transferred mid sentence, and the most recent told “good luck” when I said I would be taking this further. Verizon is always ripping on its loyal customers and the representatives are incompetent and refuse to help when…
-
Fraud Team and Credit
Has anyone else had an issue with Verizon doing a hard credit check and then claiming the fraud department can't verify identity despite all proper documentation provided? It appears they have a prejudice against folks that have any type of imperfect credit - even though there's no credit score requirement mentioned going…
-
Remove line
I have a second line under my plan. I would like to remove from my Verizon account. How can I do that?
-
Viewing Previous Data Usage
Verizon, Why can't I view my last 90 days of call and text message logs? When I go into my account, go to the drop down to usage and scroll down towards the bottom of the page to "view previous usage", it keeps displaying "no logs available" when I try to view them. I have tried on my laptop and on my cell phone and both…
-
Extremely disappointed long-time customer
I have been a Verizon mobile customer for 12+ years. My husband had a Verizon line through work, which will no longer pay for the service so we needed to transfer his line to my account. Despite an agent telling us to add a line with a temporary number to get a new phone and then transfer the phone number, we have spent…
-
Can't Unlock MyVerizon Account
So, my account has been locked awhile, due to me forgetting my PIN. Not that important, so I ignored it, until I was trying to get a new data plan. I called the customer support number. Was able to use the automated customer support phone call to get to the automated digital assistant to reset my PIN. It said sure thing,…
-
Transfer line of service 2025
I am the account owner of a prepaid family plan. I want to transfer one of the family numbers to another Verizon Wireless account - which is postpaid. When I get into my account, there is NO option to select transfer. When I go to 'Manage Devices' there is NO option to select transfer. When I get to the Verizon website…
-
Add a family member
Can I add a family member to my account for a small charge as opposed to that member having their own account?
-
refund for phone that didnt work
I switched to Verizon on June 5th 2024. I got a new phone through them at the Walmart service center. I was told there was a senior discount plan but had to call customer service in an hour to set it up and switch my phone number. *****. Jim said this time it would go through and I would get my refund, but it was only…
-
Upgrade Issue
We have 2 lines with VZW. Both were activated on the same day. VZW CS has absolutely NO IDEA what I'm even asking. Even supervisors have absolutely no idea. They consistently avoid my question & instead insist I have no other option than to pay off the phone in its entirety before upgrading. Line 1 cannot upgrade unless…
-
Just switched to verizon what was i thinking
I recently switched to verizon from AT&T. This is the biggest mistake I've made pertaining to cell phone carriers. First, the customer service is absolutely horrific. Maybe its because AT&T had outstanding customer service and each representative was very knowledgeable and sincerely cared about concerns and addsessing…
-
Can’t verify my identity….AFTER I’VE ALREADY BEEN ACCEPTED AND HAVE PAID…even though I am a Verizon customer,
So I did the whole online thing for a promo with the iPhone 15 Plus. I was so excited and everything seemed fine. They performed a soft credit check(approved), charged/accepted my payment, gave me order number and everything. Had I not tried tracking my order the next day I would have known nothing. I never received an…
-
Getting push notification from Verizon app that someone is trying to access my account via web
Hi, I just need some help. Every night between 10-12 am I get a notification from the My Verizon app that someone is trying to access my verizon account via the website. I don't know how to stop it and fear that my account maybe compromised. I obviously let the 2fa time out or I out right deny the access to my account, but…
-
I still can't redeem my Verizon Dollars
As with many others I am still unable to redeem my Verizon Dollars. I posted back in December and I had someone comment on my post. Verizon reached out to them, but not to me. Why? And I am not able to post a reply. An error message displays "Sorry, either you cannot reply to this topic or you have not verified your email…
-
Calls logging both inbound and outbound text to my own phone
So here is the weird stuff that I can not figure out. please help. This is the call logs of an employee. We suspect that he has been up to no good and looking at this I am so confused. If I call him our "my business" call log will show a call to - and a call from me at the salme exact time. See the examples. There have…
-
No Message Log availbe for this line
I am unable to access my call or message logs for the current billing cycle. The logs were there 4 days ago, but now I get the message "no call (or message) logs available for this line." All of my phone lines (5 of them) have the same issue. I use this method to keep track of who my kids are texting and calling. Steps…
-
Support?
Why does customer service/technical support not care? I was told my issue would be fixed by a certain time. It wasn't. So, I contacted support again. They said it would be fixed. It wasn't. They said they would call me on a certain day. They didn't. After over 20 years, I am changing providers.
-
Suggestions for OS Upgrade Scheduling
I would like an OS Upgrade schedule for smartphones that use Verizon's network, it would be useful to have an insight into when your device is expected to receive its next software update. Canada does it with their carriers such as Telus, Fido, and Rodgers. The way the Canadian carriers utilize the OS Upgrade Schedule is…
-
Verizon billing
Verizon took $1,494.46 out of our account!!! we left Verizon for 1 week to try AT&T came back and couldn’t get log back into our account. We get an email on Feb.7 saying our account will be debited on Feb.24 for $1,494.46 for phones we owed on when we left. The amount was taken out Feb 11th!!! Almost 2 weeks before due…
-
(Authorized Dealer) Promotional Trade-in Fraud?
Just wanted to post a heads up here on "Authorized Dealers". These dealers do not operate under the same supervision and guidelines as Verizon Corporate. I am currently dealing with a situation where we had an authorized dealer execute trade-in value for my family's phone lines, which the dealer did not credit to the…
-
Loyalty Discount
I was promised a loyalty discount by one representative and never received. I call and spoke to someone else who tried to push it through as they looked at the notes and was denied because it is a "lottery". Anyone else been promised by Verizon and they did not honor?