Other Account Discussions
Does RCS texting apply to your data usage, or texting usage?
Just saw the Knowledge Hub article about troubleshooting RCS texting issues and am now wondering how RCS messaging is "counted" by Verizon. Does it apply to your data usage, or does it fall into the texting usage? All current service plans have unlimited talk/text, but data is limited on some plans. In case anyone's…
Communication regarding upgrade
I recently upgraded my phone lines, or thought I was upgrading, to get an new phone. I was also able to add a new line as dual sim to my existing phone. I was excited about all this until I realized my phone plan had been downgraded AFTER I was told I'd be keeping all the same perks and that there would be no difference in…
Personal to Corporate Line Transfer Difficulty
I am having a difficult time trying to transfer my VZ personal line to a VZ corporate account (to replace the line they gave me) and from what I’m told the issue isn’t on the personal VZ side, it’s on corporate VZ side, and the corporate side can’t seem to figure it out. I’m told my corporate mobility team has no option to…
Did I Trade in my Phone? How to Check?
I used to use an iPhone6 and I would like to see if there are some files on it that I otherwise would have no access to. The problem is I can't find it. I can't remember if this phone was traded in or not. Is there any way that I can check if my phone was traded in or otherwise sold to either Verizon or Apple? If it was…
Old phone
If an old phone is turned on will the user be notified on new phone ?
Refund states taxes
Hi, I ordered 5 iPhones on 12/26/24 , but next day I canceled the order, iPhones were never delivered neither transferred any lines from my T-Mobile carrier, I talked to too many customer services agent to get my states taxes refund $246.45, they said they would but nothing happens; the billing are sending emails to pay my…
POA
I am a POA for my brother who is unavailable and I need access to his account to pay the bill. How do I get help with this issue?
travel to Dominican Republic
i will be traveling to the Dominican Republic and our resort has strong wifi. Can i set my Galaxy S24 to airplane mode and connect to their wifi? if so how do i do this. i am assuming by doing that then i would be able to use WhatsApp? that's all i really want to do. Thank you.
An Open Complaint Letter to Verizon Wireless, Verizon, CEO, Verizon Support & Whoever Can Fix my Issues,
Verizon. 20 years of loyalty has not felt like a truly valued and reciprocal company-to-consumer relationship. It has been only my-sided. Your ineptitude with providing first-class (or any class) of customer support had eroded to the point of laughter. As such, it is hard for me to be any more disappointed, frustrated, and…
Phone Upgrade
I want to start out by saying my fiance and I have been loyal customers for almost 3 years. I recently tried to upgrade my phone and made an order February 18th with a delivery date of February 26th. Come the 26th I checked the status of the delivery and the app had said it was canceled, so I gave customer service a call,…
Ex-boyfriend added phone to account
My daughter was getting out of an abusive relationship, and the day she moved out her ex-boyfriend added his phone to her account… not sure how they let that happen but now she owes $1000 and can’t get him off her account because he has bad credit. Verizon is making her pay off his phone and service. way to go Verizon!
becarefull
hi, with in 3 months i spoke to different verizon rep and most of time Verizon customer service change statements thats why always take snapshot for future reference. The date and time and name and have some notes. it will help you specially when they change the statement.
Undergrounding Communication Line
Hello, I'm an engineer working on a project in Montclair, CA where there is existing aerial/overhead Verizon line mounted on utility (Southern California Edison) poles that we will need to convert into underground installation. Some or all poles are to be removed if possible. Who should I contact (email and phone)…
$200 Online Incentive Switch to Verizon
I switched to Verizon on the 19th of February 2025 buying online due to the incentive that Verizon offered of a $200 to purchase accessories...or so I thought. I bought and paid for the phone online. Went and picked the phone up at a local store. I didn't get any help from Verizon even though I checked the little box to…
$300 Verizon e-gift card rebates?
In November 2024, I switched (3) family member accounts to Verizon and purchased (3) new iPhones on the Verizon website. There was a promotion that offered $300 Verizon e-Gift Cards for online smartphone purchases. This was a key factor in my decision to switch to Verizon. However... after purchasing the phones, I was…
Black Friday Promo offer
So wish I would have NEVER switched back to Verizon. I was told I’d get a $300 visa gift card per phone when switching to Verizon on 11/29/24, Black Friday. I got two phones & 4 lines. I texted my sales person from the Verizon store on 11/30 and asked the rep how to redeem and he said that it takes 14 days to redeem. I…
Data usage
Big difference showing in data usage between My Verizon account and the Verizon Family app (where you can restrict usage) Verizon account shows 2.18 gb on my son's line. Verizon Family shows 7.18 gb used. He is not using Mobil data excessively yet I have to keep adding more on the Family app. I believe the Family app data…
Nurse discount
I've been trying to activate the Nurse discount but whenever I sign in to the ID.me page, I receive a 'Sorry" message from Verizon. I've tried this for several days but keep having the same results. I've used the online Chat and Phone Chat, and have followed all the recommendations but nothing works. Why doesn't Verizon…
International monthly travel plan
Is the charge for international monthly plan per phone or per account ? We have 2 phones on our account. So would the monthly cost be $200 (2 phones)? Or $100 (1 account)?
The information you entered does not match our files.
Hello! I'm trying to access my account and get my device payment agreement and how much was left on my account before I switched service providers. I tried logging into my account through the MyVerizon app only for it to say my account (UserID) would need to be unlinked so I did. Now when I try to log in it just says that…
Unable to reach tech support or Sales Support
How can I get help without going to a texting link that takes me to robot agents who transfer me 15 times i have been in ivr loop for hours?
Verizon’s Promotions and Rebate Process
Hello Verizon Community, I’m writing today to express my extreme frustration with the way I’ve been treated during my recent experience with Verizon. I switched from T-Mobile to Verizon because of a promotion that offered free phones and rebates, which sounded like a great deal at first. But now, I feel completely misled…
Transfer Service to another Verizon Customer
Hello! My partner has offered to take on my phone bill, and wants me to transfer my line to his account. If I set up the transfer on the app, will my cell service be interrupted? We’re currently in separate states, and my phone is my lifeline. I’d still want access to the account as well, would I need to make a new account…
Samsung TV promo
Dear Verizon Customer Service, I am writing to express my dissatisfaction with the way my recent issue was handled regarding an error made by your employee. I was under the impression that Verizon would honor the mistake made by your team, but I have been informed that this will not be the case. This situation has left us…
Return Label for Google phone
Received free Google Pixel phone. Don't like it, never activated it. Have called Verizon 3 times to get return label. Each call was 20 minutes or longer. Each time I was told they would mail me a return label. Called on 12/17, 1/16 and 2/3. Still have not received a return label.
My Verizon Account
I'm trying to set up my account in My Verizon. It says I'm currently signed in as a guest. the last 4 of my account are 122e. Can I set up my account with this?
Customer service
I’m posting this today because I feel incredibly disappointed and let down by the assistance I’ve received from your customer service team as well as in store customer service. After recently dealing with a death in my family, I had hoped for understanding and support in resolving this matter quickly. Instead I feel that I…
Proof of Purchase
I have an old Apple iPhone that I need the proof of purchase from 6 years ago to be able unlock it so I can trade in to Verizon. I’ve been in store and spoken with them on the phone probably 6-7 times each. On the phone they keep promising to mail me something, and I never receive it. I know my address is correct on my…
Lost access to my $45 credit in my inactive account
I purchased my iPhone SE back in March/2023 from Verizon. Because the iPhone SE battery did not last longer than a day. I decided to switch my Verizon unlimited data phone service back to my Verizon Samsung A03. Before my six month commitment for the iPhone SE purchase, I chatted with a Verizon agent to ensure that I would…
POSITIVE CUSTOMER SERVICE FEEDBACK
Customer service employees, Florante (didn’t get last name) & John B deserve an award. Florante stayed on the phone with me, hopping between transfers for nearly three hours trying to turn Verizon refill cards into a credit that could be used to decrease the phone bill, as the wrong type of gift cards were purchased by…