Connected Devices
Difficulty streaming movies
Is it common to try streaming a movie and have it freeze up to the point one has to give up watching the selection? Is it due to internet interference or is it due to my 40 inch Visio Smart tv? This has occurred on a few of the apps I am paying for via Verizon? .
Can I swap numbers between 2 phones?
I have 2 phones on my Verizon account. I want to swap the numbers between both phones. Can I do this if I’m still making payments on one of the devices?
reboots at least 1-2 times daily
We recently got 1GB service and it came with a CR1000A modem. The modem drops all signals and reboots at least 1-2 times daily, usually between 5pm to 8pm. We had the same issue with our older ONT, but the ONT was replaced with a new version only two months ago and we still get the same daily lapse in service. LAN and WIFI…
Cannot Upgrade Phone without Upgrading Plan? What is going on?
I have been with Verizon for over 10 years and have upgraded my phone several times over the year, once I am eligible every few years. I am on a plan with my family under the "new verizon plan unlimited" plan. I have been told on my Verizon app/account messages over the last few months that I am eligible for another free…
Error 8803
All of my TVs (6) just came up with error 8803 and nothing fixes it. It has nothing to do with cable, connections or finances. Been on hold for 35 minutes and still waiting.
Age Assurance
Does verixon have a child safe phone or phone plan that parents can purchase on behalf of their families?
Travel to Canada
Once I landed in Canada, I couldn't text, get an Uber or access my maps. Super frustrating! I already called and spoke to an Emily who told me that my cellular data needs to be on, which it was. The only time I can use my iPhone is when I was in the hotel with their wifi. When I left the hotel no more connection. Need more…
Poor compensation
I'm feeling quite frustrated because I don't believe it's fair that Verizon experienced an outage, leaving me without phone service on Saturday, August 30, and I only regained connectivity today, September 2, at 12:30 PM. I spent over 40 minutes on the phone with an agent who managed to restore my line. However, for the…
Poor compensation
I was on the phone with different services members for almost 6 hours. Speaking with 6 different service members. Only 1 at the end who was able to help solve my issue. The issue of needing to transfer a number onto a different phone. I was transferd without being notified a few times. I had to re explain my situation each…
Not able to link account to phone number
I have tried linking my mobile number to my account numerous times with no luck. How can I get my phone number linked to my account so I can see activity, pay my bill, and more? I have had to pay my bill with one time payments in the meantime and it has low key been a huge hassle.
Terrible service
The customer service is terrible! . I'm so tired of spending hours on the phone with random Verizon employees who transfer me from representative to representative and no resolution is provided! My bill keep increasing when I'm being told it will go down since I'm a loyal customer. I'm being charged for random things…
verizon call filter checking account status please wait
App is malfunctioning. Can I reset it or reinstall it?
Ooma Dropped Calls
Ooma Telo calls, incoming and outgoing, are all dropped. I have performed all of the Ooma troubleshooting with no results. Anything to try with Verizon Gateway ASK-NCQ1338FA ?
30 days notice
If I do not see more than 2 bars on my phones by next billing cycle, T Mobile here I come. We have had calls to where your trying to decide what the other person is saying based on hearing every 2 or 3 words, calls that dont ring through even if we are standing next to each other, but by God the spam calls have no problem…
Echo dot to Verizon home phone number
I want to connect to my Verizon home phone number to my echo dot is it easier to do is it inexpensive
zip code error
Why does any device connected to my verizon internet report as a zip code in detroit? I'm having problems streaming certain platforms because the internet provider shows an address accross the state, somewhere I've never lived.
Using a Verizon gift card to pay a Verizon bill
I want to use my Verizon gift card to pay my bill. There is no option to pay with gift card and the reps all have solutions that don’t work
My kids account is suspended every day I when she wakes up. I reconnect everyday. Verizon told me that I suspend the account online which I don’t.
Account suspension for kids
NOMDN
My phone is dead I can't connect with verizon because NOMDN but yet verizon won't complete my line transfer that I have been working on for hours now because they can't connect me to the server. And with a dead phone thanks to the NOMDN I can't call customer service for help!
External Storage for VMS4100ATV
There is a USB port on the VMS4100ATV. Can an external hard drive be attached to expand the amount of space for DVR recordings?
Blank screen on my Verizon wireless LTE Network extender
My Verizon wireless LTE extender has been working perfectly when suddenly it stopped working and has a blank screen. I had a previous version of the extender which worked perfectly well. I was contacted by Verizon that it would no longer be serviced and was sent the newest version. The first lasted for serveral years where…
Adding on to Travel Pass vs. International Plan
I understand that Travel Pass takes precedence over a short term International Plan... so if your domestic plan already has a Travel Pass option, what would be the point of adding an International plan? I saw mention that having both is a good idea, but how does that work if the Travel Pass always kicks in first? thank you
Question on flip flopping between iphone and android phones as daily use phones
So right now I have an iPhone 15 pro max as the main phone. I create watch faces for apple and android as a side job. The last time I had to switch to my android phone so I could replicate an issue that someone was having, and went back to my iPhone the next day, I had to call Verizon because it wouldn't just switch when…
Outstanding Tech Support.
Just had an unusually delightful troubleshooting session with Ed from Tech Support in Delaware. I've been so used to dealing with Tech Support that reads from scripts, and really doesn't know what they're doing. Working with Ed was very refreshing, as a retired Navy Chief who worked in the IT field it felt like old times.…
Internet connection via wifi
My Samsung Galaxy 10 se easily connects to my wifi, but frequently loses its internet connection making it necessary for me to turn off wifi and turn it back on to reconnect. Sometimes I have to try multiple times in order to get an internet connection. I've even sometimes successfully gotten an internet connection on my…
Verizon Internet Gateway plug into ethernet ports
I have a septic system whose control panel needs to be connected to the internet. Originally I had internet through my cable provider where I lugged that router into the wall and the system was hard connected through the house. I now have the Verizon Internet Gateway box that everything uses through bluetooth. Can I…
Transfer Service not emailing receiver
My line is with my mom's account. I have been made an account owner along with my mom. I selected Transfer of Service to move my line to my wife's account. I filled out the information for the receiving account with email address. There is now a Pending Transfer that is waiting for my wife to accept the request. No email…
Data usage not available on MIFi6620L
"Data usage not available" is showing up on my Jet Pack and hasn't changed for two or three months. The only way to check my usage is through Verizon's website. I saw a forum where this was an issue before but it was back in 2020. Has it returned?
WIFI service
I have had very poor service in my house on the Oregon coast for years. Verizon sent me an extender to connect to my WIFI network and it helped a lot. Recently, I switched from cable to Spectrum Fibre as an ISP. The service is far superior to cable, but it caused the extender to stop working. I have spent over 3 hours n…
Hum factory reset.
Info on how to do a Hum factory reset.