Financial Services
Restore Service
My service was suspended. We have since paid the entire past due in full and service has not been restored. It has been 11 hours since we made payment and were told service would be restored in 15 minutes Please advise
Metal Credit Card
How do I destroy or send back an expired metal credit card?
Receipt with amount = 0
I purchased a pre-paid simcard on Market st store in San Francisco on April 12th. Receipt was emailed to me but it shows $0.00 amount. You can find the receipt here I need the correct receipt to report the expense to my company.
Collections even though Gateway was returned
I was a Verizon customer for several years using the 5G Home Internet service and opted to cancel service at the end of December. I went down to the Verizon store on January 6th to return my Gateway and after about 30 minutes of trying the Rep apologized and explained he could not return the gateway, that he would have a…
Billing Error - Wrong Address
All, Verizon has reported a late payment to the credit bureau related to a personal wireless account that I have since transferred to a business account WITH Verizon, without notifying me that I owed a balance. I have come to find out that they had been sending the bill for this amount to the wrong address. They then…
Trying to work out account in collections
I recently signed up for service with verizon and got a new iphone at a great price. Unfortunately I was incarcerated for a violation of probation about a week after I signed up for the service. I was recently released and wanted to work on getting my service back. I assumed that I would owe some fees with the hope of…
Suspend services
I did an arrangement. Waited hours. Phone was not turned back on. Canceled that arrangement. Did a promise to pay with a much sooner date. Hour later, Phone is still not on. I can't get a live agent bc on phone and in chat it redirects me to payments. I can't speak to anyone to ask any questions!
Verizon Refuses to remove negative collections from credit report for a 20 plus year customer
I have been a Verizon customer for more than twenty years and I had one mobile device connection, that after a credit card number changed went to collections for nonpayment. I have payed, in my estimate, more than $30,000 in fees on time over the years except for one error of approximately $182, which was paid in full,…
Collections
Hello I used to be a customer here and I switched carriers when I had my number switched. The lady told me I was all set. Then a few months later Credit Karma alerted me of a delinquent account and it was a Verizon account immediately I called and they told me my account was in collections for a $57$ charge that I was…
i just want to be treated like a person and talk to a real person
I understand it is my responsibility to pay my bills on time, but I, like many other Americans, struggle to make ends meet. I am new to Verizon and do not know the ins and outs of the policies, or I would have made a payment arrangement before being disconnected. However, after reading many posts, it looks like you will…
Suspended Service.. Option to connect with someone.
Good Day Verizon Community, Writing this post to share that for whatever reason if your account is suspended, Verizon will advise there are ways to get someone on the line but up until today you only had a few options. 1. Just pay what is owed to restore service in 15 Mins to 4 Hours. 2. Borrow someone else’s phone in…
$83.87 Verizon Wireless collections on credit report
I hope you are doing well. I, like many other customers not notified of debt prior to collections note on credit report, called Verizon Wireless and was transferred 3 times to different people and was promised that Verizon will remove the collections on my credit report upon paying the debt owed. I paid the debt and when I…
Gift card invalid
Hello, I bought two gift cards with each having $200. One worked but the other one says invalid. Could you help activate the second one please. I'm seeing other people got it to fixed with a link? @vzw_customer_support https://community.verizon.com/t5/Services-Perks-Archive/Verizon-Virtual-Gift-Card/td-p/1222530/page/3
Suspended services
Hello, my services were suspended this morning and I created a payment arrangement. I’ve called multiple times to speak to a live agent and the automated system is telling me at this time I can’t speak to a live agent. This is ridiculous I can’t speak to anyone through chat or live agent. I need to speak to someone and not…
Financial Services
I am currently having financial difficulties due to being unemployed, I made payment arrangements which the 1st payment was due on the 19th, I have a 501 3 (C) making the full payment but the check had to be mailed, because that is the only way they can make payments, And my service was interrupted this morning. when i…
Fraud Team and credit hold
Why cant we get answers from the fraud team? I placed an order went through the verificatiion process and got my order completed. Went to store to pick it up .get there to pay and no thats not possible and they claim they have to run a new application even after i show them i placed an online order and the sales guy said…
Collections
Hello, I am needing some direction and assistance. This week on my credit report a new collections agency showed up and it took my credit score way down. It is from a verizon account. This account belongs to my Ex of like 12 years ago. We switched the account owner from my name to his name, and removed me from the account.…
Debt Collection and Credit Score Impact
I am writing to formally express my deep frustration and disappointment regarding a serious issue that has caused me significant distress and financial hardship. In September 2024, I officially canceled my service with Verizon and received a confirmation email verifying that the cancellation had been successfully…
Billing issue/ incorrect billing charges
Dear Verizon Customer Service, On 20 of January we visited a Verizon store to transfer our two pre-paid lines from T-Mobile and to purchase a new line. Additionally, we obtained an iPhone 16 Pro Max 216GB under the number *****. However, the entire process was extremely unorganized and took approximately eight hours. After…
Cash Restriction
I had Verizon in the past and ended up leaving because Verizon kept giving me issues I switched back because Verizon has the best coverage in my area and I had auto pay set up and I changed the card and Verizon tried to charge my old card and the payment came back returned and now I can’t finance a phone and I can’t get a…
Phone number not in your record?
I want to cancel my subscription and for some odd reason I can't log in, so I tried to change my password and for some odd reason I still cant login because your system does not recognize my phone number, I need to get in contact asap, because I am in Guam and want to change my service.
Verizon Fraud Team are the FRAUDS
Once again i called the fraud team and giving the same scripted conversation. Ask for a supervisor and he follows his script. Telling me its still being investigated then in the same sentence tells me it has been denied. Then heres the kicker i ask him what my name is he cant tell me. then i ask what was my application…
Who to talk to on canceling a contract on a returned phone
Need to talk to someone re: canceling a contract over a returned phone from 2024. Bought a Fold5 phone from a Verizon store. HATED THE PHONE! The store would NOT take it the phone back. I spoke with Verizon Customer Services in mid-October 2024 and they told me ...(quoted exactly...) "I'M SORRY YOU HATE THE PHONE. SEND IT…
Payment Arrangements
I’m tired of my service either being off or getting cut off every time I make a payment arrangement. I’m so sick of this and it’s so hard to get in touch with a rep. Im literally considering switching phone companies
Corporate Contact
Verizon mistakenly debited $322.07 from my debit card on 2/14/2025 for a bill that was not due yet. I made a payment of $350.09 on the same day. I contacted support while both charges were still pending. They could have reversed the mistaken payment and I would already have the money back in my account, however I have been…
Billing issue
I have been fighting Verizon for over a year. All I get are agents that say they "are not authorized to help" but can not transfer me to one that can. I have many hours of time dealing with this issue and will continue to look for a solution. Now, on top of the problem I have been dealing with, another comes up. I am…
Collection listed in my credit report
My credit report has been impacted by verzion inaccurately reporting a closed account as past due; I PAID IN FULL and closed the account in Sept 2024!!! I have PROOF of the billing statement showing I DONT OWE A BALANCE and a Bank statement showing I PAID on 9.10.24!!! Verizon, please remove this inaccurate reporting and…
Blocked from Speaking to Agent
Since my service is suspended I cannot get through to an agent online or over a phone call. Why block people from speaking to a rep when that is probably the time they need to speak to one most?
closed account and was sent to collection on waived fees
back in 2023 switched to verizon for better reception. but it turn out that my reception was worst than the service i dad before. technical support try to fix it at least 3 time but reception never improved so i end up closing accounts and verizon agreed to waived $178. today i went to check my credit report because i need…
Verizon gift card payment returned
Hi, on 01/07 i made a payment for $111.69 using a Verizon gift card. The payment did go through, I received confirmation that the payment was completed successfully (I have the confirmation number). Still, today I noticed an unpaid balance on my account and reached out for help via chat. The agent informed me even if the…