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Verizon home app issues
My Verizon app is showing my router is not connected to the internet but it is and my router is working fine, I just can’t connect to it via the app to be able to see what devices are connected to my internet or to change the password etc. I’ve called the customer service line and they’ve had me hard reset my router,…
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Fios Buried Cable Department
I am getting no where with Verizon with getting the Fios buried cable department to get my temp fios line buried. There is no way to directly talk to this department and all I get is they are working with that department but no one can get me an eta on when its going to get done. meanwhile i have expensive shrubs waiting…
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Intermittent disconnects with CR1000A?
Hello all, first time posting on here. Been combing through the internet trying to find some help with a very bizarre issue. My household's devices are experiencing random drops from the router. Phones (on WiFi), PCs (Ethernet) and our XBox Series X and PS4 (also Ethernet) all get dropped at the same time. The event log…
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Verizon Customer Service Review/Complaint
I had a mobile with an account; my wife had Fios in an account under her name - we wanted to combine the two under my name; keep the mobile and internet, but lose cable. This way we could get a $15 a month discount for combining the two. Should have been pretty simple right?! With Verizon this has taken 5+ phone calls,…
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Fast Ticket - Fios available at neighbors but not my new address
Hello. I am in the process of moving. I just switched to Verizon for cellular service and was hoping to bundle that with internet for my new home. Family in the area has Fios and I even tested the neighboring addresses but my address is not available. I read other posts regarding a Fast ticket and wanted to know what this…
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Over 2 months and line still lays across my yard
I see alot of people waiting even longer (years) and the lines just dont get burried. I've already has 2 no-show (by them) appointments and the support "agents" I talk to are all inexplicably "Top Support Super Good Top Department Top Managers" who are going to "personally escalate the ticket " and "take very good…
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How do I contact a fios engineer to set up fios
My home shows online as unavailable for fios but my neighbors have it. How can I contact an engineer to come. I have tried contacting customer service and I have tried making a FAST ticket but I haven’t heard anything. I have done a bunch of research as well but cant seem to talk to an engineer directly. What can I do?…
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Frequent Kernel Panic Crashes on CR1000A Router
So, lots of us are having trouble with our CR1000A routers suddenly rebooting. The help desk seems oblivious of this ("I've never heard of that happening"). The logs show kernel panics, so clearly there's a bug in the firmware. Either resources are being used up, a memory fault, or poorly handled loop or race conditions.…
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Problem with youtube tv and disney+ account activation
Hello - I had my Verizon Fios 1GB plan home Internet installed on Sept. 28, 2025 Ive been trying for days and hours to activate my youtube tv through verizon. I received an email asking me to activate YouTube TV with a link provided, but it just doesn't work at all. This is the link it provides: Activate now - this link…
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Promotional Offer Delivery Delay
I redeemed the Nintendo Switch and JBL speaker after completing the 60-day requirement and keeping my account in good standing. It has now been 39 days since then, and I still haven’t received either item. I have contacted customer service with little to no help. All they can advise is that the products are delayed due to…
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Whitelist My SMTP server IP
Hello, How do I go about getting my SMTP IP address whitelisted so our clients can receive our emails?
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home internet blocking wifi on my work computer
have installed 5G home internet and the router is blocking wifi from my work laptop. the Wifi is either greyout or completely disappears. I have also tried to connect via ethernet directly from router and nothing. Currently have CR1000A router. This does not happen when I use hotspot from my phone, when i go to the…
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Internet provider in history
first of all i have the 300mbps fiber plan and this is the only provider i can have in my apartment complex oh so unfortunately. my first and most obvious problem is my internet disconnected and being just as terrible as possible at every single second, im debating moving out to a whole other place just because of this…
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Verizon Dug up the cable box
Verizon contractors dug around the junction box in my yard in May leaving a sizable hole. Other Verizon contractors were swinging by every few weeks for like an hour or two. It is now October and the box is still dug up with a safety cone sticking out of the hole. I haven't seen a contractor near my neighborhood in over 2…
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Database error for my home address
Hi, how do I submit a FAST ticket to update my address in your database? My neighbor two houses down the street shows as having FIOS available at their home but my address comes up as unavailable. I'd like to get this corrected so I can order FIOS at my home. Thanks!
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Home Offers page not working?
My home offers became eligible yesterday with one of them only being offered yesterday and I was not able to redeem any of the three I am eligible for. Can someone with Verizon confirm if the website is down and if I’ll be getting my offer that expired yesterday or not?
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Connection Speed Issue
So I’m not sure what else can be done other than put an extender in every room of your home to get the speed you pay for. I have the 1 Gig plan and there’s a weak signal for my tv only 10ft away. It lags with an Ethernet cable connection to my PS5, which I’ve never had issues with AT&T….and that’s saying something. Fios…
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How to submit a FAST ticket for database error correction?
Hello - my apartment building has FIOS fiber installed, and several apartments in the building have FIOS service, however, whenever I call Verizon I am told that FIOS is not available in the building? I assume that there is an error in the VZ database for my building - how to I submit a ticket to get this corrected?
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Fios Installation Delay
I had an installation appointment for my Fios last Saturday but no one came. I called customer service and they said they saw an error message in the system and reached out to their engineer department. The WiFi can’t be installed until further clarification from the engineer department. But the engineer department just…
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Problem connecting after upgrade from G1100 to G3100 router
I just was upgraded from a G1100 router to a G3100 router. So far, I've had success with 10 WiFi devices. However, I have a Dell Inspiron 3521 with a 2.4GHz Wi-fi card which gives me the error: "Can't connect to this network". I tried disabling the 5GHz options on the G3100, but that did not help. I ran 'netsh wlan delete…
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How to delete ARP hacker without deleting legitimate devices
A few questions, please. A hacker, using ARP attacks, is using the same IP Address and permanent MAC Address as my wife's phone. I am aware that the iOS operating system randomizes MAC addresses for each net access but there is one MAC address which is assigned by the manufacturer (Apple) and does not change. I have this…
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Tv down
Fios tv down in Natick MA
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Watching television on Fios via the Mozilla Firefox browser
Good afternoon. 3 weeks ago after an update (Windows) I found that I was not able to connect to tv networks subscribed to (i.e.- MSNBC, ESPN, CNN) via Fios on my desktop or laptop via the Mozilla Firefox browser. However, I've been able to connect to those networks via the Microsoft Edge browser. I've raised this issue…
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Verizon deactivated my service
Longtime Verizon customer. We called to see if we could reduce our bill last week. They said yes, changed the TV service and said we are all set. This morning, Verizon deactivated my account. Been working with support for the last 7 hours and get nowhere. They say it could take hours and they cannot just reactivate - which…
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Red Fail, Blinking POTS. No internet connection.
After a power outage last night, internet has not come back. Verizon says there is an outage in my area (per their site) but someone else in my building has Fios and theirs is working. Tried the trouble shooting online with no luck. I work from so could use some assistance as soon as possible. Thank you!
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Possible Verizon Ground Box Damage
Hello, I have a rectangular Verizon ground box on my property that appears to have a loose cover. We've also been having frequent, but short internet drops. I'm not sure if there is damage to the equipment inside this box, but wanted to let you know.
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Internet service dropping randomly
I am having an issue where at least once a day my internet drops service. It will then restart the entire router. Which takes 4-5 minutes to reboot. This is becoming problematic as I do WFH on some days. I just got the service and router in April 2025, so I feel like it shouldn't be outdated. Also to note I do pay for the…
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Link service
I'm having issues linking my fios internet service to Verizon account. I've tried going through the app and website with no success. I've used the available ways to look for the service but nothing works.
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FAST Ticket Request
I am a Verizon Fios customer and recently purchased a new home. I would like to request a FAST Ticket to have Verizon Fios installed on my property.
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New Construction - subdivided lot
I recently purchased a new construction home that was built on a subdivided lot. All of my neighbors have fios to the left and right but I don't. I've been a long time fios users and want to continue with fios but am told my new home doesn't have access. How do I get fios to my new home?