Fios Internet and High Speed
Verizon Fios Internet Speed Keeps Dropping – Any Fix?
Hi everyone, I’ve been having an issue with my Verizon Fios connection for the last few days. The internet speed keeps dropping randomly throughout the day. Sometimes it works fine, and then suddenly it slows down so much that even simple browsing takes forever. I already tried restarting the router, updating firmware, and…
REPAIR TICKET RIEH0DLXYB
Hello, Is there an option based on service tech availability to expedite service ticket RIEH0DLXYB? I have a downed/cut internet and cable line on my property and no internet access in my residence.
Configuring static route on CR1000A
Is anyone able to successfully create a static route on a CR1000A? (I'm on firmware 3.6.0.2_BD). CR1000A > Advanced > Network Settings > Routing > New Route I add the route, and the "Status" column shows a red "Failed". I looked in the logs, but didn't see anything relevant. Screenshot:
Is it normal for DHCP lease to renew every 2 hours for Fios?
I noticed in my router system logs that my Fios is renewing its DHCP lease every hour (at the half way point of a 2 hour lease) and it's causing my connection to have hiccups every time this happens. Is it normal for Fios to have a 2 hour lease time? Most ISP's typically have a 24 hour lease time. Just wanted to check if…
Fios fast ticket
Moving into a new townhome a few blocks from my current apartment. My current apartment has FIOS but my new townhouse doesnt have fios available, only 5G. Iw as wondering what the best way to place a FAST ticket to see if I can have FIOS available in my new townhome.
Customer service
Judging strictly by customer service quality, any Verizon customer should hope that nothing ever goes wrong, because when it does, having to interact with customer service will be a frustrating experience. It may take several hours in a day. Like it did for us today. A utility contractor working in our neighborhood knocked…
So slow to run fios to new development, they are falling behind
I moved to a new development in Coatesville PA, and it’s been over 2 months Fios hasn’t run to the Development yet. Comcast ran their line on day one. Guess Fios is in no rush to keep business. At least 20 new homeowners have move in and Fios is losing out. Sad that the management for that area of SE PA, doesn’t care or…
Wifi constantly disconnecting
Hi, I'm a customer who recently switched back to Verizon internet + TV cable after using Optimum for 4 years. I stopped using the latter due to their bad customer service and Wifi. I got Fios 1 Gbps internet a week ago as I had the same plan before I switched to Optimum back in 2021. Ever since I did, it's been constantly…
Outage
Have been without internet since 10/8 due to Verizon outage. Estimated restoration time changed numerous times and now going on 8 days without resolution or wifi. Every ticket/person i speak to has a different answer and is unable to verify what exactly the root cause is or why a technician hasn’t been out to fix it. If…
Can't setup static routes
I recently got a new CR1000a router after a power surge destroyed my old one. I used to have static routes setup on the old router, and when trying to set them up the same way on the new one they always immediately say "Failed". I'm trying to set a static route for 192.168.2.0/24 via 192.168.1.2 while my verizon router…
FiOS Line Relocation
Hello, I'm a GC looking to receive help with relocating an existing fiber line that conflicts with a new construction building in Brentwood, TN. Please direct me to someone I could talk to about this. Thanks!
FiOS to neigborhood
I live in a neighborhood with ~40 houses we are close to another neighborhood that has FiOS. but my neighborhood only has satellite internet and all of the homes had verizon of landline service back when that was a thing. I was seeing how I could get FiOS brought out to the neighborhood.
Service
I switched to Verizon just a week ago because I wanted reliable, high-speed fiber internet. I left my previous provider for better service but what I’ve experienced so far is incredibly disappointing. Within days of installation, my internet started throttling badly. I had to keep rebooting the router to get normal speeds…
Verizon home app issues
My Verizon app is showing my router is not connected to the internet but it is and my router is working fine, I just can’t connect to it via the app to be able to see what devices are connected to my internet or to change the password etc. I’ve called the customer service line and they’ve had me hard reset my router,…
Fios Buried Cable Department
I am getting no where with Verizon with getting the Fios buried cable department to get my temp fios line buried. There is no way to directly talk to this department and all I get is they are working with that department but no one can get me an eta on when its going to get done. meanwhile i have expensive shrubs waiting…
Intermittent disconnects with CR1000A?
Hello all, first time posting on here. Been combing through the internet trying to find some help with a very bizarre issue. My household's devices are experiencing random drops from the router. Phones (on WiFi), PCs (Ethernet) and our XBox Series X and PS4 (also Ethernet) all get dropped at the same time. The event log…
Verizon Customer Service Review/Complaint
I had a mobile with an account; my wife had Fios in an account under her name - we wanted to combine the two under my name; keep the mobile and internet, but lose cable. This way we could get a $15 a month discount for combining the two. Should have been pretty simple right?! With Verizon this has taken 5+ phone calls,…
Fast Ticket - Fios available at neighbors but not my new address
Hello. I am in the process of moving. I just switched to Verizon for cellular service and was hoping to bundle that with internet for my new home. Family in the area has Fios and I even tested the neighboring addresses but my address is not available. I read other posts regarding a Fast ticket and wanted to know what this…
Over 2 months and line still lays across my yard
I see alot of people waiting even longer (years) and the lines just dont get burried. I've already has 2 no-show (by them) appointments and the support "agents" I talk to are all inexplicably "Top Support Super Good Top Department Top Managers" who are going to "personally escalate the ticket " and "take very good…
How do I contact a fios engineer to set up fios
My home shows online as unavailable for fios but my neighbors have it. How can I contact an engineer to come. I have tried contacting customer service and I have tried making a FAST ticket but I haven’t heard anything. I have done a bunch of research as well but cant seem to talk to an engineer directly. What can I do?…
Frequent Kernel Panic Crashes on CR1000A Router
So, lots of us are having trouble with our CR1000A routers suddenly rebooting. The help desk seems oblivious of this ("I've never heard of that happening"). The logs show kernel panics, so clearly there's a bug in the firmware. Either resources are being used up, a memory fault, or poorly handled loop or race conditions.…
Problem with youtube tv and disney+ account activation
Hello - I had my Verizon Fios 1GB plan home Internet installed on Sept. 28, 2025 Ive been trying for days and hours to activate my youtube tv through verizon. I received an email asking me to activate YouTube TV with a link provided, but it just doesn't work at all. This is the link it provides: Activate now - this link…
Promotional Offer Delivery Delay
I redeemed the Nintendo Switch and JBL speaker after completing the 60-day requirement and keeping my account in good standing. It has now been 39 days since then, and I still haven’t received either item. I have contacted customer service with little to no help. All they can advise is that the products are delayed due to…
Whitelist My SMTP server IP
Hello, How do I go about getting my SMTP IP address whitelisted so our clients can receive our emails?
home internet blocking wifi on my work computer
have installed 5G home internet and the router is blocking wifi from my work laptop. the Wifi is either greyout or completely disappears. I have also tried to connect via ethernet directly from router and nothing. Currently have CR1000A router. This does not happen when I use hotspot from my phone, when i go to the…
Internet provider in history
first of all i have the 300mbps fiber plan and this is the only provider i can have in my apartment complex oh so unfortunately. my first and most obvious problem is my internet disconnected and being just as terrible as possible at every single second, im debating moving out to a whole other place just because of this…
Verizon Dug up the cable box
Verizon contractors dug around the junction box in my yard in May leaving a sizable hole. Other Verizon contractors were swinging by every few weeks for like an hour or two. It is now October and the box is still dug up with a safety cone sticking out of the hole. I haven't seen a contractor near my neighborhood in over 2…
Database error for my home address
Hi, how do I submit a FAST ticket to update my address in your database? My neighbor two houses down the street shows as having FIOS available at their home but my address comes up as unavailable. I'd like to get this corrected so I can order FIOS at my home. Thanks!
Home Offers page not working?
My home offers became eligible yesterday with one of them only being offered yesterday and I was not able to redeem any of the three I am eligible for. Can someone with Verizon confirm if the website is down and if I’ll be getting my offer that expired yesterday or not?
Connection Speed Issue
So I’m not sure what else can be done other than put an extender in every room of your home to get the speed you pay for. I have the 1 Gig plan and there’s a weak signal for my tv only 10ft away. It lags with an Ethernet cable connection to my PS5, which I’ve never had issues with AT&T….and that’s saying something. Fios…