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Open utility box in my yard
I have a verizon box in my yard that is uncovered and sinking into the ground. Who do I need to contact to get this fixed.
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Old GTE lines and poles on property need removal
I have old GTE poles, lines, and boxes on a property I want to develop. How do I get these removed? The lines are covered with vines and drooping almost to the ground.
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utility poles overgrown with trees and vines
Utility poles carrying Verizon lines on my block in Belmar, NJ are overgrown. They need to be trimmed. Can someone from Verizon address this hazard? See photos.
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Telephone pole installation in driveway
* While I was hospitalized and or recovering from multiple surgeries/procedures that still left me Permanently Disabled Verizon installed Telephone pole # VZ1458 1/2 in my driveway. I understand that the property was a bit overgrown and not well marked but it would be appreciated if it is removed in an expeditious manner.…
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Disconnection - Building demolition in NJ
Hello, my company is demolishing a building, and I need to have all Verizon wires disconnected at the street. We do not have any Verizon accounts, but the previous tenant who moved out likely did. Who should I contact to set this up? The building is in New Jersey. Thanks!
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The box Verizon mounted on the side of my house has leaked through to the garage and caused damage to the wall. Will Verizon fix my wall? Thank You
The box Verizon mounted on the side of my house has leaked through to the garage and caused damage to the wall. Will Verizon fix my wall? Thank You
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Map Request
Hello, I am seeking a Verizon contact to request utility maps for the utilities present in the project area where my company is working. The project is in the Fauquier, Virginia area and is needed to make a subsurface map for the area. Is there a way to contact the engineering/construction department? I could provide more…
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Removal of property easemnt
Hi Community, The Telephone Company (now Verizon) placed an easement on my property back in the 50's in LA county, CA. The telephone pole was removed approximately 30 years ago and everything was buried underground. Does anyone know who I should be contacting at Verizon or to get this easement removed or how I can go about…
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Verizon Box Needs Repair
I have a Verizon box that needs repair in my front yard. It's a safety issue. How do we get this resolved?
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Verizon Underground box Cover broken and needs replaced
I have a Verizon in-ground box in the easement in front of my property that has a lid that is completely broken/damaged. I called Verizon, Chatted with Verizon, and they make it incredibility difficult to get to anyone that can send someone to replace it. Anyone here have a contact or has had a successful way to get…
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Requesting Fios Expansion
Hi! I’m a resident of an HOA in southeastern Pennsylvania, and I’m reaching out to see if there is any way we can get a Verizon Fios expansion in our community. Fios is available in over 96% of our town, yet our neighborhood has been left out and we’re stuck with Xfinity, which many of us are frustrated with due to daily…
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MCI Communications Services utility box
Dear Verizon Support, I am contacting you regarding an MCI Communications Services, Inc. utility box located at or near: *****, Cold Spring, KY 40176. The box appears to be part of legacy infrastructure, possibly related to copper or older telephone services. It is either damaged, abandoned, or no longer in use, and may…
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Utility location request
Good afternoon, I have been trying to get ahold of someone with Verizon about this issue for the past few weeks now but have been unsuccessful in doing so. The company I work for has an ongoing commercial development project in Cold Springs, KY. While conducting site work we ran into a utility box labeled MCI. It is to my…
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Property damage created by New Fios neighborhood cable runs
Verizons contractors started their digs/tunneling into our neighborhood last week. Some of the digs/tunneling of the orange tubing and fiber cable were done in front of homes and the opposite runs were done in the back yards. Thie digging required workman to manual dig as well as heavy machinery to tunnel through the…
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Old GTE Box in yard removal
I have an old GTE box in my yard I believe is abandoned- how do I get this removed?
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Verizon Easement Crossing
Hello, I need to obtain a crossing agreement for an overhead transmission line crossing over an existing easement for an overhead telephone line in Chester County, Pennsylvania. Can someone please reach out to me as soon as possible?
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utility box on my front yard is broken
The lid of the utility box on my front yard is broken. This is a safety hazard. How do I get someone from Verizon to come fix this issue?
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Need old pole removed
A new telephone pole was installed on my residential property by the electric company. They have completed their work but the pole also contained Comcast wires and Verizon wires that they wouldn't touch. I contacted Comcast and they responded quickly moving their wires over to the new pole within a few days. I contacted…
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Broken Utility box
Please advise how we can get in touch with Verizon to fix a broken utility box that creates a hazard
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Low Hanging Wire
Low Hanging Wire at ***** Norristown, PA 19401 on the street side (right) Call me at ***** with any questions
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My lawn was damaged by the Verizon fiber optics installer
I was very unhappy to see my lawn damaged by the installation of fiber optics cable by Verizon contractors. The lawn looks really bad now and it needs to be fully repaired. I would need to hire contractors to fix the lawn. I had never asked Verizon to dig a hole into the lawn and no one even asked me for permission before…
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Verizon Truck Driver
How do you report a Verizon truck drive going the wrong way on a one-way road rather than going around the block safely? The truck has a Philadelphia, PA *****. This unsafe driving was deliberate! It's bad enough when people driving their own vehicles and drive unsafe and recklessly, it shouldn't happen when you represent…
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Can’t get Verizon to do our Fios install
My wife and I work from home and have been waiting over 3 weeks for Verizon Fios internet to be installed at our new home. So far we’ve had: * 6 scheduled appointments. * 3 no-shows, with no calls, texts, or follow-up. * 3 visits to our property, but still no work has been done. * ~10 hours on the phone with Verizon…
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Tree limbs left by tree cutters
We are trying to identify the contractors that trimmed trees along the road in the town of Benedict MD on July 13, 2025. There were several trucks (a cherry picker, a safety truck and a pick-up pulling a branch shredder). When they were done they left the large pieces along the side of the road, some within an inch of the…
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Rotting GTE Junction Box
I have a rotting green GTE utility/junction box in my front yard with exposed wires. How can I have it removed?
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communication lines
We are about to start a condo project on W Street NW - there are several verizon lines strung over our property that need to be removed before accidentally hit them.
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Upgrade from 100 to 300 Mbps
Does a tech need to visit my home to increase my speed from 100 to 300 Mbps?
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Property Damage Claim
A Verizon technician damaged personal property in my home 2 months ago when installing new Fios equipment. I have spoken to his manager, Anthony who told me to submit receipts. I submitted the receipts to him for the required repairs over 6 weeks ago. He has since ghosted me and will not return phone calls or emails. What…
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NO Internet for over 8 days
My Internet has been out for 8 days. Each day I am promised they are dedicated to getting it on by 1030. Rhen 2 30. Then 6 30. Promise they will call back and check each day. No call back. Today called and said it was fixed. Nope no Internet. Twch said well 2 other people I called have it are you sure. I did get a little…
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Sewer Line Damage
Hi, I recently discovered that a verizon line in my front yard pierced my sewer line; how do I file a claim? Thank you.