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Cash only status
Verizon’s is limiting my 3 lines to a cash only status. If no one replies to this or removes that status I promise you I’m cancelling my 3 lines and eating the whole cost of any device payment plan or pro rated fees just to switch to AT&T cause this is absolutely disrespectful. So it’s your move Verizon. I already…
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Verizon doesn't automatically honor loyalty discount
In Sept '24; I received an email from Verizon for a customer loyalty discount of $10 per line, per month for 1 year. Per instructions on the email, I contacted Verizon a day or 2 later and spoke to someone that had no clue what I was talking about. After having to raise my voice and basically scream at the person because…
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Looking for support
I’m trying to validate a payment arrangement I set but I can’t why has this become more of a chore and what is the point of the chat function if even then I can’t talk with anyone like honestly this is beyond wild I just need someone on chat or something to at least assist with validating my arrangement I have the chat…
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Set up fee charges
On October 7th I went in to the store to move my two T-Mobile lines to my parents existing Verizon account. I was told I needed to pay taxes on the new Iphone 16's and the activation fees. When the next bill came, I was charged the activation fees. When I called customer service I was told that the charge on the day of the…
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Unable to access account bill after porting out numbers- accessing from UK
I am trying to access MyVerizon to view / pay my bill. I have 2 lines both of which I have ported out (due to relocation from the US to UK). I am no longer receiving emails from Verizon since May 2025 when I ported out the first of the lines. The second line was transferred early July. Yesterday I received a letter forward…
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Verizon. Please do better
**I was switching my carrier service and wanted my number ported to Verizon . So I Purchased a new iPhone 16 pro 512gb on Sep 3 . **Th phone was delivered on sept 9 or sept 10. ….first issue - my phone number had not been ported to Verizon like I requested … I’m an individual who keeps their phones for extended amount of…
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Disconnected Account Login Fails
I’m trying to access my final bill. I’ve used the link to access my disconnected account and entered my cell phone number, last name, and billing zip code. Each time I get an error that says the information does not match their records. My cell phone and billing zip code haven’t changed in years and, as far as I know, I’ve…
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$800 immediate payment for my s23 ultra 512 GB did not happen so instead of only $499 on the phone I owe the whole thing from an s25 Ultra
Yeah imagine how you're today I was to let go of my s23 for 512 GB which is a great phone being cold I can get $800 off the s25 ultra immediately and my first bill reflected that but by the second bill they took that $800 off and won't do anything I'm really looking at Sue in these people I'm tired of all the you should…
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Terrible Customer Service
I had to make a whole new account to make this post, but please Verizon what is going on…. I called like 5 times trying to figure out why you guys are charging me over 200 dollars for “unreturned equipment” even though I returned my equipment and got a confirmation email stating that they would drop the charges for the…
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Incorrect Non-Return Equipment Charge – Returned on 7/25/2025
Hello, I need assistance regarding an incorrect charge for non-returned equipment. * I returned my Verizon home internet device on July 25, 2025. * The return was shipped back using UPS. * Tracking number: ** (shows the package was delivered). Despite returning the equipment, I was charged $216.50 for non-returned…
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Billing Issue
I received an email from Verizon on 8/1/25 that my iPad ultimate plan was going to be increased by $5 per month. when I received my next bill it had increased by $10. Made 2 calls to customer service and stopped by 2 Verizon stores. was not able to get the plan cost reduced to comply with email amount. What is my next step…
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Suggestion: Increase Bank Accounts Limit
Verizon currently allows saving two bank accounts and five credit cards in the “Save Payment” option for bill payments. The two bank account limit is restrictive—many customers use multiple accounts (personal, joint, business, etc.). Please consider raising the bank account limit to at least three for added flexibility.
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Promotion chargeback
There's a long story that begins with me trying to buy a new phone on the Verizon website back in June that leads up to this. I won't go into the blow-by-blow recounting of it all. But suffice to say that I made a number of calls to the Verizon 800 number and spent a lot of time on the phone with Verizon reps (some of whom…
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Verizon's scorched earth policy on updating payment information.
I will be leaving Verizon and I realize corporate couldn't care less, but I just wanted everyone to know why. My credit card was canceled because of fraud and I was issued virtual cards. Verizon shut off my phone and did not tell me. I spent HOURS trying to figure out what was wrong. I had to wait until I got to work and…
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Sent to collections for phones I never opened on lines I never activated
I ordered phones & new lines last year for Christmas presents. Before I did, I asked if I could wait to start being billed after I activated service because I didn't want to pay my current provider and Verizon for the same period. Plus I wanted to retain the current phone numbers and couldn't port them until I cancelled…
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Device Payment Buyout Charge
I upgraded my phone on the app. I reviewed the charges over and over before finally agreeing to upgrade my phone. I did not see any charges, I even turned in my phone which was in perfect condition to Verizon and got an email confirming the phone was in great shape.. Now my bill has a Device Buyout Charge. It shouldn't…
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Not receiving my $1,000 phone credit as promised
I can't even begin to explain my frustration after being a very long time customer with Verizon. I was convinced to upgrade not just one of my phones but both of them, being told that I would receive a $1,000 bonus credit if I turned in both my old phones. I did as instructed and returned both phones and received a $1000…
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LAST BILL
I ported out of Verizon. My new company needs my previous bill. Phone customer service gave me run around for over 3 hours. Sent me to this link, - https://secure.verizon.com/accessmanager/public/c/fu/loginDisconnectedStart?goto= which claims to not be able to locate my account (I had my account for 23 years, and…
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Restore service
Hi I forgot to pay my payment arrangement so I have to pay the whole bill. It let me set a date for 5 days from now so I thought that would be a service but it didn't. Basically does the payment arrangement allow me to restore service or do I need to pay it now. And if the payment arrangement does allow me to restore…
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Customer Service
Over 14 hours in chat, multiple calls for customer service. Over a week in waiting for support. Information that can be verified in the chat conversations. Reps did not to look over account history to see what problem is, instead want me to explain it again. Tired of explaining to a new person everytime. Do your job, read…
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Get past statement for disconnected account
Hello, Can someone please help me get a copy of a past bill for a disconnected account? I have tried every suggested solution and nothing works. I can't key in a number, last name and zip code for a disconnected account. That doesn't work. I can't register and then link an account number. That doesn't work. I feel like…
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Misrepresentation of Plan Pricing
I recently added a 4th line to my Verizon plan after being told by a Verizon representative that it would only cost me about $10/month (taxes and fees only), and that the $40 activation fee would be waived as I’m a loyal customer. I confirmed this same cost structure with three different agents. Based on their consistent…
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Billing issue
I cancelled my phone line with Verizon several months ago and yet continue to get billed monthly. When I go to login to my Verizon account, I get an error message saying that I don't have a verizon account. When I call customer service, i get stuck in a loop where I cannot get through to a person and cannot get support…
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I recently left Verizon and can not access any of my legacy billing
I recently moved and required by my lease to carry Xfinity at my new home for internet and security. In doing so, they offered a bundle that made it difficult to remain with the Verizon Wireless service I have used for DECADES. I made this choice begrudgingly but it was a dollar and cents thing. Days later, I need to look…
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interruption of services
I have tried to speak to a live agent due to my services being interrupted. however I am set up for a payment plan for payment is sept 3rd. WHY IS MY PHONE OFF. I need to speak with someone asap, I work from home and need access to my phone. SEND HELP ASAP
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I have a story to tell
So I have a story to share but idk how much they will let me tell here. It’s all legal in my end but Verizon has TOS and this is their home. So I’ll post this here for now. And when I come back if it’s still up. We may have story time. I Just wanna see what’s allowed and not allowed. FYI it was a canceled REBATE. All I can…
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customer service
Hi! On 9/12, I pre-ordered iPhone 17 phones for all of the lines on my plan. I have 5 lines and I've been a customer with Verizon Wireless for 15 years. After placing the order, my card was charged $700ish for the upgrade fees, etc. I knew what that was for. Within a few hours I got a notice saying that my payment method…
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Wrong Monthly Charges
I tried to add a line for my daughter and they been charging me for it and I la phone and never received a phone I called back and they said they will fixed it and added another line and phone and now I been charged 600 every month for 2 phones and lines additional. That o don’t have
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Bad experience with billing issue not solved in 4 months
I’m not one to leave reviews and I know the average person doesn’t leave a positive review when nothing is wrong hence why you see more negative reviews than positives but the customer service with Verizon has been so bad over the last 4 months that I actually had to look up how to leave a review. I’m still honestly amazed…
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Absurd price increase
My bill was around $155/month for nearly a year. I have 3 phones on the account. In the last few bills, the price jumped to about $170 then $186. It now says that my next bill will be $170 again, but the future estimated bills will be $200! This is absurd and offensive. I have been a customer for nearly 30 years. It was…