General Products & Services
Crossing Verizon Communication Lines
Good morning, I am working on a project that crosses several Verizon owned communication lines in Northeast Texas. I need to determine any crossing criteria and permitting that Verizon requires for these lines. Does Verizon have such requirements?
Removal of phone lines outside of house
I don't have active service or an account and would like landlines outside my home removed. How do I reach someone? I've tried and get bounced around between departments. Thank you
Positive Recognition for Customer Service Rep Tiny
I'd like to submit a positive recognition for Tiny, who helped me link my Visible account to my new Verizon home internet account. I was on the chat facility for hours, and I was bounced back and forth between departments with no success. They were instructing the same steps that were taking us nowhere. After hours of…
Verizon Home app/Parental Controls
Hello, I set up the Verizon Home app. Once I did that, I tried to set up the parental controls within the app. When I did everything it said that I should do, it said it may take " a few hours" to finish. Well, it's been several days. I've restarted the phone several times, including deleting and re-installing the app…
Filing a complaint regarding Verizon's equipment
Verizon has underground equipment located behind my home, in àn alley. There are two large unsecured metal lids for access to the equipment. Everytime someone drives over these lids it makes this horrendous loud noise that you can hear throughtout the area. This noise occurs all day and ́night and wake the neighborhood…
Calls TO Verizon Customer Showing Wrong Caller ID
Hello, we have a customer that uses Vonage for their cloud phone system. When they make outbound calls to a Verizon customer, the wrong business name shows up on caller ID. When they call anybody else, the correct business name shows up. Is there any way to submit a request to Verizon to fix this on their end?
Where is my $300 gift card
I signed onto Verizon with a promise to pay off my last servicer off and also a $300 gift card as a first time customer! I been working tirelessly to get this situation resolved and nothing ! Why promise something that can’t be fulfilled!
Utility Pole Relocation
What is the process and who do I contact to have Verizon utility pole relocated on a project site?
Utility Pole Relocate
Hello, I am in need up relocating 3 utility poles for a land development project, which are in the PA. PennDOT will need to know the method of moving these poles. I'm pretty certain they are owned by Verizon because one of them is labeled BT44-972 (formerly Bell Telephone Co.) They will only need to move about 5-6 ft to…
Utility Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my firm is working on. The project is in the Murphy, Texas and our survey crew picked up MCI (Verizon Business) fiber optic lines in the area. Is there a way to contact the engineering/construction department? I…
How to get a Verizon Fios cable wire buried????
We have been getting the run-around from Verizon Fios on how exactly go to about getting a Fios wire Verizon installed when we first moved in about 2 months ago. Every time we call, the previous ticket generated "can't be found" or "there was no information associated with the ticket". On one occasion we got a number for…
Verizon Telephone Pole & Network Interface Devices (NIDs) Relocation
Hello, We have a telephone pole on our property with what appears to be an old Network Interface Device or splice point for legacy copper lines. We need the box removed or relocated in preparation for a land development project on our site in Springfield Township, Delaware County, Pennsylvania. I could not locate a…
Fios Expansion to Whitehall PA
Hello, Allentown PA currently has Fios fiber internet access however whitehall township which is just adjacent over RT22 has no fios at all. I put in a request to expand fios over 4 years ago and nothing has been done yet. The only internet in this area is cable with RCN/Astound. Can someone tell me how I can get verizon…
Abandon home phone lines
I require Verizon to remove all lines from a house and issue a signed demolition letter before I can receive a permit for demo. Please help me contact someone who can assist me with this. The customer sevice agent could not provide any direction.
Transfer lines to new utility poles
Our street had all the utility poles replaced well over a year ago. PECO has transferred some of its lines when required due to downed lines or broken poles, but you and Comcast haven’t transferred any lines to the new poles. I’m assuming you initiated the new poles because they have Verizon tags on them, and they needed…
Utility Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project in Missouri City, Texas and needs a utilities map for construction and design purposes. Is there a way to contact the engineering/construction department? I could provide more…
Wire down on the street, hitting my car. How do I make a report?
There are two wires that are disconnected and hitting my car on the street. I tried calling PSEG and they said these were Verizon cables. I called and no one picked up. I’m afraid this will damage my car. I have tried reaching out in multiple different ways, and no one picks up. I don’t want my car to be damaged because of…
Property Damage
Property Damage Caused by Verizon Contractor I have read the comments on this Verizon Community page, and have the same issues. I have spoken to others and am aware now this is how Verizon handles things, they just hope you go away. I have my business next to a Verizon facility, and the snow removal contractor has…
Green GTE Utility Boxes
I need to get the green GTE Utility Boxes removed from our community property as they are becoming a hazard to the community as they are exposed, rusted, and some knocked over and have left holes in the ground where someone can get hurt and sue the association. I am on the Board and need to get several removed throughout…
move verizon utility pole
I need to have Verizon poles moved for roadwork project. Who do I contact?
Damaged utility boxes
There are multiple telephone and fiber optic utility boxes near my home that are in various states of damaged and should be repaired. I have no interest in navigating Verizon’s endless phone system to try and find someone to tell this to. I’ve seen that moderators will reach out in the situation and I hope someone will do…
Removal of old phone line and cable boxes outside on my house
While we continue to have Verizon for internet service, I’d like to get old phone and cable boxes removed from the outside wall of our house. We’re soon installing an EV charger in the outside wall and may need the space. How can I get these old boxes removed?
Line threatened by tree.
How do I report a line that has a tree starting to lean on it? It crosses a river to this pole and a lot of people will be out of service if it severs.
Green Utility B
There is a broken falling apart green cable box in a residents front yard. It need to be repaired or removed.
Damage to property while installing home internet (3rd time verizon agent do not contact me)
While installing home internet, there was some damage to property (dryer machine) almost three months ago. I called Verizon multiple times. I called and left voicemails for a supervisor who oversees the installation team, but nothing. I was also told a manager will call me back, and once again, nothing. They had opened 5…
Construction: Utility Cables to be Removed
I am working on construction on a property in NYC and there are confirmed Verizon cables attached to the property on a brick wall in the rear yard. We will be demolishing that wall where the utilities are attached and I need to either remove these cables or run them elsewhere so service is not interrupted for neighbors. I…
Utility conflict with future project
I am a civil engineer working on a project, the 811 call shows Verizon utilities in the area. I submitted a request on Verizon Investigation website a month ago. I get a response with Request ID: 2025-4194, it said its Forwarded to Engineering Houston Harris County, but didn't heard back since. Can you help me reach them.…
coordinate utility relocations with engineering
We are working with the City of Dallas, TX on public utility improvements for several streets within the City of Dallas right-of-way. We would like to send the plan as pdf to the appropriate engineering section to coordinate relocations or structure adjustments that may be required within the Right-of-Way.
Youtube TV and FIos
Hi, I don’t know if your issue was resolved. I had the same exact issue and 2 whole wasted days online chat. No one could figure it out. I searched online, Reddit and here. I was determined to figure it out myself if they couldn’t. Something told me to check what email address I used to create my Verizon account. I never…
How do I remove old Verizon copper line and NID?
Hi, I no longer use Verizon’s copper landline/DSL service, but I still have the old Network Interface Device (gray box) on the outside of my house along with some inside wiring and test jacks. What’s the best way to have this removed? Do I need to schedule a technician, or can I safely disconnect it myself since it appears…