Other Account Discussions
Feedback
I've been with Verizon for many year now, get reminding of it every time I have to contact them. I'm grateful for the acknowledgement but I feel like I'm now being let down. I've never had any issue lie this one before, and not sure if it has anything to do with the new technology introduced into today's age or what.…
How to add hulu to a mgr acct?
Disney and verizon apps are not helping me add a Hulu user to a mgr. Been on it for 45 min.
Account
What's my account number?
I have no account owner on my account so I can’t port out a number
Long story short, all of my cell phones on my Verizon account were moved to T-Mobile. I have an iPad and FIOS left with Verizon. Since the main cell number on my Verizon account was ported out to T-Mobile, that is why I believe I don’t have an Account Owner on my account. That is why I believe the iPad on my account is…
Delayed Voicemail Messages
My voicemail messages are consistently delayed, sometimes for days. I have missed some critical messages due to this unacceptable delay. Please help.
Usage
Why is the usage report not syncing up with the phones? Also when I look at a bill where are text messages showing up on the bill?
How do I speak with a manager?
I am helping my sister with a huge problem. She is disabled and on a fixed income. During a sales call from Verizon, she was talked in to signing up for 5G home internet service. When she signed up, Verizon created a dummy phone number to associate with this account and assigned it to her. After a few months, she realized…
Unlink Old HOME/Fios Account from MOBILE/Wireless Account
I have wasted COUNTLESS hours being transferred back and forth between wireless and Fios customer service trying to resolve this issue. Yet, it still persist after more than 2 years. I need to unlink an old Fios account from my current mobile account. There is no option to do this online, even though the old Fios account…
Connect a phone to an existing line
We recently upgraded phone *****. Unfortunately the new phone was burned up in a car accident on 01/24/2026. WWe've got a temporary phone until insurance reimburses phone. How can we set this up?
Change plans
what phone number can I call in the US to change my plan? I want to speak to a live person.
Excellent rep
I just want to commend Verizon troubleshooting rep Kiran for all of her hard work getting me set up with a new phone and helping me cancel several unused devices. She spent over 90 minutes total assisting me, and was patient and polite throughout. I hope her bosses see this post!
Feedback
I like to give credit where credit is due and I wanted to post here as I never received a link for a survey after my last Verizon store visit. Hartsdale, NY - Ive had bad experiences in the past with AT&T and unfortunately with Verizon as well but Van helped me with what I thought would be impossible. He also shared his…
Transfer account but got error: We are experiencing a problem while connecting you to the server. Please try again later.
I tried to port a number from business account to a new personal account but got stuck at "Plans and Features". I always got error ""We are experiencing a problem while connecting you to the server. Please try again later." " after clicking "Pick a Plan". I tried this for a few hours. I saw similar post on this board. I…
transfer line of service problem
I've been trying to transfer a phone number from one account to another, but I keep encountering an error message when I try to accept the terms and conditions. The error message reads, 'We are experiencing a problem connecting you to a server. Please try again later.' I tried again almost two hours later, but the same…
Updating Service Address
I have, several times, tried to update the service address on my line with no resolution. I’ve tried via the Verizon Assistant chat bot multiple times; each time the bot states that the Service Address had been updated. I’ve tried several times through the My Verizon app; each time the app states that the Service Address…
Unable to block number
I'm unable to block a phone number as well as unblock a number already blocked on both my Verizon App as well as the website. I get an error message when I try to block or unblock numbers on both the app and the website.
Lost phone
Lost my phone I need to replace it how?
I need to unlink an old Fios account from my current mobile account.
I need to unlink an old Fios account from my current mobile account as Iwant to link it to my new FIOS home account
Is there a Loyalty Department ?
I have been a Verizon client, uninterrupted, for over 30 years. I have always received excellent service through phone and online support. That ended this past week, including today. The bottom line is that I was terminating my 5G Home service, and buying a new iPhone on a long term contract. There were some issues on the…
Is Verizon id.me
I have attempted for two years to receive the teacher discount via the Verizon id.me. It has never worked … It does not work … Why not?
Discounts
Why no discounts for long time customers & Senior Citizens
Delete all data from old phone
How to make sure all data is deleted from the old phone
Can’t Make Calls, Can’t Receive VMs and Texts
Since January 2026 I have had chronic issues not being able to make phone calls and receive texts and voicemail. Cannot get through to customer service by phone. Digital agent hangs up. Chat is the WORST. If I cannot speak to someone who will solve the problem, then I will change carriers. Been a customer for 8 years and…
How do i see sites visited
I need help looking up my browser history on theverizon site
Did I do wrong
I just had an excellent experience with a Verizon agent that we were on the phone talking and I have been through four agents and none of them could fix my problem and this one did we talked probably about two thirtyish and his name was Paul and if you need my phone number so that I can get this question answered I hung up…
Customer service reps
i’ve been with Verizon for three years and it’s been one thing after another with these people on November 7 of 2024. I asked if I was eligible for an upgrade. And I was . So I went ahead and ordered it. And it’s a very long story, but let’s just say I have over a dozen names of employees , an and and ot and othe and…
Odd number showing up on my sons text messages
Has anyone had 331-005-0000 show up in text history? Does anyone know what this is? Thank you in advance!
Streaming
How do I tell how much streaming I do per month?
Moving. How do I change service location
I have home internet and am moving. Can I simply take my router and plug in?
Trying to reach a "live" person
I've been trying to reach a "live" person this morning. I clicked the callback option on the website, only to receive a message that callback is unavailable. I called in twice and asked the bot my question, was told to hold for a "moment" and was left for over 5 minutes the first time, and 15 the second time, with just…