Other Account Discussions
Getting Verizon Mail for Someone Who Doesn’t Live Here
Hello, I would like help from Verizon customer service, we keep getting mail from Verizon in someone’s name and this person doesn’t live here. I am returning to sender but more Verizon mail keeps showing up. How can we get this mail to stop coming here? I wonder if this person gave a fake address on purpose, I have no idea.
No Service for 6 Months But Getting Billed
Our home service has been out for 6 months. They have sent several technicians over that time, but none have restored service. Every time there is a problem and the service is never restored. On top of that, they put down an ugly temporary line (that doesn't work either) weeks ago that crosses our yard and our neighbors'…
Dangerous wires
I am not currently a customer of Verizon, but the old DMARC box for Verizon home phone was removed from the side of my house to upgrade our meter panel. The wires are still running 40amps of current and are dangerously hanging on the side of the house. We need them removed all the way back to the pole so that there is no…
Pole Replacement
Hi, I have a Span Report that was filled out by my local utility company about 4 weeks ago, have not heard back from anyone from Verizon. how can I contact them to get an ETA
CSPAN - Unavailable
How is it possible that I pay over $200/month and do not have access to CSPAN? I just spent over 40 mins on the phone with both Verizon technical help and customer service to be told, my "package" does not include these channels. These channels (606 - 608) were created by the American cable industy to provide unfiltered…
Re: Offer Redemption
This is a bait & switch... I signed up for FIOS service for the specific gifts and gift cards. Now they are going to be switched to something else? You know what else can be switched? My service back to someone else.
Offer Expired Improperly
I signed up for the 1 Gb plan because it came with an offer for $400 off a Samsung product at Best buy promotion that said it was valid thru August 30, 2025. I'm attempting to use it tonight at 9:52 on August 30th and the offer is nowhere to be found. This is extremely disappointing as it is one of the primary reasons we…
Reward redemption- WRONG CUSTOMER?!
I just honestly cannot understand what is going on with the rewards redemption system. I now have ANOTHER issue, & the other issues weren’t solved. My account is saying to redeem a gift card, I click the link & it brings up another customer’s information?! How is this possible under my account?
ray band meta glasses
WERE SORRY there was an error when adding this offer to your verizon account Please try again later. ive tried to try again later 10x. how much later does one need to wait. please fix issue. thanks.
Transfer of ownership from deceased creating issue with on demand getting code 26-4037
My father passed away 8/6/25 and I began the transfer of ownership on 8/8/25 as I wanted to keep the phone number. It caused problems right away. Once the initial problem was solved, I started getting issues with the Fios on demand telling me that the account was not authorized to purchase or rent movies. called again and…
Unable to claim raybans
I signed up for Verizon Fios in May 2025, which made me eligible for free Meta Ray-Ban glasses. The offer is redeemable starting August 17, 2025 However, I have consistently encountered issues with the offer. On December 24, I received an email indicating it was time to redeem the offer. I can see the 'Ray-Ban Meta Smart…
Services won't link, and cant locate special offer
I'm having two issues and they might be related. I just set up my Fios home wifi. When I try to link services through the myverzion app, it takes me through all the motions but after the "success" page nothing is linked. The wifi works fine. Additionally, when I ordered the wifi, I was supposed to get the $400 Samsung…
Sent to a collections agency
They are going door to door offering Verizon Fios which my building does not have. After initiating the service I was unable to access Fios and canceled less than 30 days. I received a bill for $99+tax for installation fee which was waived and further more no installation occurred. I only received two WiFi routers both of…
Verizon Gift Card Customer Service
I recently signed up for Verizon Fios service, and I was sent a $200 gift card (virtual card, with a PIN number). I decided to use the card to purchase an item from Verizon Shop (a Nintendo Switch 2 Pro Controller), and after ordering the item, I received an email from Verizon Wireless that says "XX, We received your…
Fios Internet Issues
Bit of a long story so let me cut straight to the facts. Moved into a house- ordered Fios internet. Was told a router would be shipped out on a Sunday and arrive NLT Monday. Once I arrived at the house, for reasons that would fill a book, I moved my family elsewhere out of concern for everyone's safety and health. Once…
Primary Phone not recognized
I've been with Verizon for over 12years. My Pixel 6a is not listed as a device under my plan and I don't get upgrade offers. I haven't upgraded with Verizon on years and when I click on offers, my number doesn't even come up. Nobody seems to be able to fix it.
Person does not want to pay bill
I financed 2 15 Pro Max's last year for some people and now they do not want to pay and made my account close. They stopped paying so my account closed but I'm stuck with the remaining balance. What can I do I asked them to return the devices and I'll take care for the bill or pay the bill themselves but they refuse. What…
Error Looks like something went wrong. Please try again later.
I can’t seem to make any changes to my account on Fios, and I can’t even shop for mobile plans as I considered switching. Customer service just gives me the run around. Whenever I try to look at available mobile plans it just says : Error Looks like something went wrong. Please try again later. this is making me not want…
Clear Verification Issues
My husband and I are on a shared VZ account. The account is in my name, but his line is assigned to him with his full legal name. He has been trying to have his identity verified through Clear for several months, and each time it has failed because Clear is unable to verify his phone number with Verizon. I have called…
Verizon One ID
I’ve enabled one of and I still cannot see fios in My Verizon app. It says bill is $0 and has the wrong billing and service address and I cannot change. No one to contact at customer service either.
Customer service
Why do chat agents just quit? Over 30 minutes waiting for a chat Agent to respond . They just don't care, don't want to help. What can I do?
Verizon is blocking my IP from sending emails to and from Verizon
For over a week and possibly longer Verizon has blocked my emails from being sent to them and also when a representative (or my VIOP portal) sends me an email it is not delivered. I have checked all settings on my server and have my email set up correctly including DMARC settings. My server is not blocked elsewhere. When I…
How do I make the door to door solicitor stop?
I live in a neighborhood that has recently gotten Verizon FiOS Internet services and my family is becoming truly exhausted with the daily solicitation regarding Verizon FiOS services at our home. We have no soliciting no loitering no trespassing signs posted on our front door, we live in a well-marked no soliciting…
Free Samsung screen broken
The free tv I received has pixel issues on the whole right side and a line right through the top go the screen. How do I get a replacement? I also tried 5 times to get the $50 Verizon card and every time I clicked on it an error page would pop up so I still haven’t received what I was promised. please advise as I shouldn’t…
Manage Device Does not Update/Save
When using managing devices under Device and Parent Controls, the settings do not update. You can get lucky once setting them, and then you can't ever change/update. I've seen multiple posts on this but no solutions. Please help!
Verizon refuses to give promised credits when I decided to keep the service
I got service may 2024 and have now had it for year when I decided to cancel on may 2025. I decided to cancel because my internet service went out every single day. I literally had to unplug the device and re plug it all for all my security cameras to go down EVERYDAY! I complained about this and Verizon said they have no…
An Awesome Customer Support Experience
Just wanted to let everyone know that I had a great customer support experience with Laurie. I had my router package stolen from my apartment. Was given the go around by 3 agents and felt super annoyed since I went without wifi for 5 days already. Laurie was awesome. She didn’t just send me on my way to a random person…
Being asked to return my own router
I have had Verizon Fios for several years now. When Fios was setup many years back, I preferred to use my own Tplink router instead of buying or renting Verizon router. Now I am moving out of my residence and I need to disconnect the service, as Verizon is unavailable at my new residence. As I am going through the online…
Canada /, ZZ
Where does an “Unavailable number” call originate when it originates from Canada /, ZZ?
twisted pair and NID removal
Is there somebody I can contact to remove the old NID and drop line from house to pole? It was installed before Verizon sold me out to Frontier and when I discontinued with Frontier years ago, nobody from either company ever came out to remove it. A tree trimming crew came today to clear trees off the power lines and they…