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Verizon says my iphone8 is Unlocked but it is still locked.
I have an iphone8 and have been on Chat with 2 Verizon agents who say my phone is unlocked. However it still shows Carrier Lock SIM Locked. I went to a Verizon store and they said unlock was pending and to call customer support. I call *611 and they said it was unlocked and must have unlocked on my ride home. After their…
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Not happy
I’ve been a Verizon customer for 23 years. I went in a couple of weeks ago to look into getting a new phone. My current phone I thought was a free promo phone because of the commercials that you keep seeing on TV. The Verizon worker informed me that I had to finish paying off this phone before I could get a new one, even…
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Billing Issue
You ready that right, Arizona believes in Felony theft and doesn’t care. My bill was paid in full by the credits I had and Verizon still came in and took almost 600.00 out of my checking account, left me in the negative with no food to eat for a week till next payday. When asked about getting my money back, I keep getting…
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Ipad
Lost my iPhone can I use my Ipad instead to make calls
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iPhone 15 plus locked
Hi there! I recently purchased an iPhone 15 plus from a Chinese retailer and it’s locked to Verizon. Could anyone please provide any assistance in unlocking this phone? I’d be willing to pay for an unlock as I’m going to travel internationally soon and I’m not based in a country with Verizon services. Thank you
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bought iPhone 14 on FB marketplace, sim locked, can I pay balance to get it unlocked?
I bought an iPhone 14 from marketplace where the seller listed as unlocked. after getting the phone and setting it up it showed sim locked. They say it is Verizon and that they closed their Verizon account. If it is locked because of a balance is it possible for me to get it unlocked if I pay the balance? They are…
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New customer No Confirmation Email received after order
I placed an order for 2 iPhone 15s as a new customer yesterday evening. I never received a confirmation email but I did screenshot the confirmation number at the end of my purchase. However when I try to check my order status it is asking for an location id which it says should be on the confirmation email so I can't even…
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SIM out
My bill just over the last two months now says “sim out” next to one of the phones on the account, has never said it before. It’s an iPhone 12. Any thoughts?? No issues going on with the phone.
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Prices
Why is website utterly useless, unable to find actual costs to change from exfinity for phone and wi fi , been to see an actual person who equally dumb. If I join does it get better ? or the same run around to find anything “not impressed”
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Verizon says my iPhone 14 is unlocked but the handset Settings disagrees.
Verizon says my iPhone 14 is unlocked but under iOS 18.2.1 Settings > General > About it reports Carrier Lock SIM locked I called and spoke with a Verizon CSR to unlock and she said that she "tried 3 times", and that the system shows the handset as unlocked. The handset itself still reported "Carrier Lock SIM locked".…
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iphone 16 hasn’t shipped
I’m a new customer and i placed an order for a iphone 16 with same day shipping. got a notification that it has been shipped with my order number. but UPS says they haven’t received the package at all. I’m looking through the community and notice this has been a reoccurring issue for multiple customers New and existing.
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Porting phone number from AT&T to Verizon
Hello, I got an iPhone 16 pro on Saturday 1/18/25 and started the set up and port of my phone number from AT&T around 6pm that evening. It is currently 1/20/25 at 11:24am and the port has still not been completed. Can someone please advise on what further steps I need to take? I cannot carry two phones around and need to…
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Can the used phone I bought be carrier unlocked?
Hello Verizon Help Community, I recently bought an iPhone 15 pro max from a "friend" who informed me it was paid off and carrier unlocked. When I tried to get it setup on T-Mobile I realized it is not unlocked. This "friend" has dropped off the face of the Earth and refuses to return my many calls. All I know is the phone…
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How do I get a free phone
How do I go about getting a free phone
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Apple One Perk will not completely activate if at all !
Extremely frustrated with this issue. I am at my wits end with this already. It's like when you call Verizon Support you are in a spinning circle and the issue doesn't get resolved. Here is my situation: On 8/8/2024, I switched my mobile plan from 5G Get More to Unlimited Ultimate. With my 5G Get More plan I had the Disney…
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Network Disruption
There’s been a network disruption in my area supposedly since 12-19-24 regarding data, voice, text, and wireless home internet service so it says on my Verizon app. It’s ridiculous. What’s more ridiculous is that this has been everyday for me within the past 2 years that I switched to Verizon. Verizon does nothing about it…
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UPS LOST MY PHONE AND THE PREPAID LABEL IS VERIZON
I did an early upgrade as part of a promotion from Verizon. Verizon provided me with a box and pre-paid shipping label to return my old phone. I packaged the old device in the box, attached the pre-paid label, and dropped it off at UPS. I was provided with a receipt and tracking number. A few days later I confirmed online…
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16 pro , pro max only lte
Network ticket raised they claimed engineers completed work still LTE with two bars however later they said 5g node is still under construction but Verizon website shows my address should get 5g this is total business tactics to get the customers also when asked they told to try network extender for $250 because it’s their…
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RCS messaging
Hello Is anyone else having issues with using RCS messaging on IOS 18? I was hoping RCS messaging would work on my iPhone after updating to IOS 18. But RCS messaging only shows up in message settings, not under IMS status. In IMS status only Voice & SMS show. I spoke with Verizon about this but they thought it was an Apple…
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Best way to get an issue escalated quickly to a Verizon customer service GM
I have an issue that I need to get escalated to a GM or higher of Verizon customer service for tech-support ASAP. What is the best way to make that happen? I hate to resort to social media bashing/embarrassment efforts, and leaving as many bad reviews as I can on any review sites out there. But, I'm not above doing any of…
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Cannot login with Face ID.
“failed to set up biometrics, please try again later.” I’ve tried for months and thus far I cannot login using my Face ID when I accepted the terms. It says that the biometrics failed and try again. This has been going on for a long time. I have uninstall the app, restarted the iPad using the latest updates and still…
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Feeling helpless, porting not complete
I’ve spoke to T-Mobile and Verizon several times. We transferred two lines to our new phones and our phone numbers. It’s wonky. Some texts come through and neither of us can receive calls. We have to go back and forth between phones. I’ve been told by T-Mobile the transfer process was complete and Verizon has told me this…
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Return Issue
I am currently on the phone with Verizon for the umpteenth time. I have had nothing but problems and have attempted to return my items several times. The first time, the store would not take my internet box, saying I had to receive an email with a code and bring to UPS myself. Never received the first email or the second.…
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Not receiving texted website verification codes
I just switched to Verizon account and received an iPhone 16 Pro Max- I am not receiving texted website verification codes
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Apple Music Family Perk Activation
I have been trying to use my apple music family perk. but when i go to my perk it states “We're processing your request. It may take additional time to complete. Refresh this page for current status” this is so aggravating because it’s been stuck with this notification for months now. i keep refreshing and nothing. I even…
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Can’t return items.
I work at Apple, I recently opened my own verizon account about 6 months ago, and I got offered a discount on my bill (being an Apple employee) so I ofc took advantage of it. It’s called a Sales Maker Discount. I purchased a bundle deal on Nov 17th (iPhone 16 Pro, iPad and Watch) well, the person I was going to gift this…
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Apple Music
I signed up for the service perks of the Family Apple Music. The link takes me to Apple music; however, the continue 'You have Apple Music with Verizon' does not allow you to continue or access the family Apple plan. Thoughts to fix?
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Unable to get 5g ultra wide on iPhone 12 Pro max
I am unable to get UW to work on my phone. My wife has the same phone and we can be right next to each other, she gets UW, I only get 5g. I have replaced my SIM card twice with no luck. The last time I called they decided to try setting up my E-SIM and now it’s on my phone but still no UW. I have done all the…
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Apple music
Recently updated phone from a iPhone 7 to 15 pro. All the music I purchased in Apple Music is not available. When I click on a song I get a message saying this is not available in country or region. Why is all the music I paid for not available?
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Apple Watch series 10 pre order
I pre ordered both the iPhone 16 pro and series 10 watch and was told it would arrive by 9/27/2024 today is the last day to deliver on that and the phone is already available in stores, are there delays in the titanium watch pre orders? I feel like this is no longer a pre order as the website says I can buy one and have it…