Apple
Deceptive trade practices
Called Verizon in Jan '25. Question: I would like to move a line from AT&T to Verizon if a "free" phone is available. Answer: yes , we can do that. Question: Do I need to go to a store? Answer (from Rod), no, I can take care of it. Number was transferred and Rod ordered a new phone to be picked up at local Verizon store.…
Text coming in bundles or mat at all
Ever since upgrading my phone to the iPhone 16 pro since launch I’ve been having text message coming in bundles hours after being sent. Sometime I don’t even receive them. I’ve reset my network, hard reset my phone, I’ve even completely reset my phone back to factory settings and didn’t load anything from the iCloud. Great…
Promo Trade in value not honored
Verizon was offering $1000 trade in credit for upgrading to the iPhone 16 pro max so my wife and I used this opportunity to upgrade our older 12 Pro Maxes. We both had identical phones both in perfect shape having been in cases since they came out of the box. I dropped the old phones off at different Verizon stores a few…
Unable to order 46mm Apple Watch Series 10
I ordered an Apple Watch Series 10 online in a 46mm. My account reflected that I ordered a 42mm. I called Verizon and they cancelled the order and told me that I could re-order in a few days because my device trade in date needed to reset. Three days later, my device trade in was still not showing eligible. I called…
Verizon voice and text stops when local electric power fails
All Verizon service goes out when power goes out. Last week after winter icing power went off for three hours. 45 minutes after power went out so did Verizon. This is consistent ever since Verizon upgraded service on the towers. For us it has been a downgrade. Being left with no means of communication is not an option.…
Verizon Wireless billing
I always make my payment earlier than due date and they still overcharge me on my wireless bill every time I think ones the employees get into your account what ever money you pay on your bill they hack back in and put it to there cellphone account or they add your phone number to there account so they can charge you…
I received an empty box !!!
I ordered a new phone (trade in) on the Verizon website via chat a few days ago from a pleasant chat rep named Lizabeth. I was told I would receive my new red iPhone 14 Plus, and the Invisible Shield in 2 days. So today, I had to stay home all day to sign for my new phone. UPS finally came. I opened the box. It had the…
Fees and constantly change the cost to upgrade my phones
I have been with Verizon for 8+ years and the sale tactics recently are unethical and need to be reviewed by the BBB. Multiple times I have had an Verizon store and the Verizon online adding services to my phones without my authorization. I had one plan and after many years my discounts were decreased, when I called…
billing
I have been a customer of verizon for awhile. My mom had it as well when I was on her phone plan, we used to love it. During the last few months since August, I've traded in two phones for upgrade. When I traded in my first device, I received a credit of $303 which was credited straight to my next billing cycle which was…
Customer service and charges
I visited a Verizon store locally and added my husband to my account with a new line. We paid the service activation fee and was given a receipt. We were told what are new bill would be after adding him and left the store. My next bill they added the “activation fee” (which was already paid in store” and added another “…
Where do I get my receipt
Where is my receipt that I need to activate my phone? Please advise asap, thank you.
Customer support won't unlock phone
Never had such an awful customer experience before in my life. Am between London and the US constantly and was excited that the eSim feature allows two sims to be on one phone, but I forgot how capitalistically cutthroat American mobile companies are. My family gifted me a new iPhone for Christmas, and made sure to go into…
CUSTOMER SERVICE
I have been with Verizon for more than 5yrs. I went home to my country way back in April of 2024. I set up my supposedly international plan one time only. Representative added International recurring plan WITHOUT MY CONSENT, and KNOWLEDGE. I didn't get to notice my bill not until December 2024 when I had the chance to…
SIM not supported. Verizon Carrier Lock.
Hello, I am from Europe and I have received Iphone 12 from US as a gift. When I want to put in my European based SIM card in the phone rejects it 'cause the phone is locked to Verizon. I have contact with the original buyers and they say that this phone is fully paid off and should be unlocked, but it isn't. I tried…
Disappointed 15 + year customer
I have been customer since you bought altell . Pay my bill on time. Get new phones. Never complain. You down grade service in my area. I no. Longer get service where I need. But I'm in contact and my bill continues to go up. It makes no sense. Companies that usually do this don't last another 4 years. I used to enjoy your…
iPhone 16 Pro Max promotion
The most confusing thing about the promotion can be the trade in value and if you are on the correct plan to even qualify. Does anyone know any details about these promotions??
Apple one perk “action needed”
I already linked apple one to my Apple ID, but my Verizon account says my apple one perk still requires action. When I click it, it sends me a link, and when I click the link, it says it is already registered to my Apple ID. I am not sure why the Verizon app says it still needs action to use the apple one perk
Worst carrier ever.
I don’t get verification texts to my phone, service is awful everywhere I go, can’t get help over the phone without paying $10, android people cannot contact me, I’m paying over $100 a month to deal with this. Dont go with Verizon.
Orders
Ordered an Xbox through Verizon and returned it within 12 days. It’s been a terrible experience trying to get a refund for the item. Apparently item was never received to correct return location even though it had their return label on it only. Once located, they still denied my refund. Not till after threatening legal…
Blacklisted IMEI
Hello there, I bought this iphone from Facebook marketplace from someone a couple of weeks back. The phone was unlocked and everything seemed good. I even contacted apple and they told me it is fit to purchase. From a past few days I have not been getting network services, so I contacted my carrier and apple and I got to…
Verizon says my iphone8 is Unlocked but it is still locked.
I have an iphone8 and have been on Chat with 2 Verizon agents who say my phone is unlocked. However it still shows Carrier Lock SIM Locked. I went to a Verizon store and they said unlock was pending and to call customer support. I call *611 and they said it was unlocked and must have unlocked on my ride home. After their…
Not happy
I’ve been a Verizon customer for 23 years. I went in a couple of weeks ago to look into getting a new phone. My current phone I thought was a free promo phone because of the commercials that you keep seeing on TV. The Verizon worker informed me that I had to finish paying off this phone before I could get a new one, even…
Billing Issue
You ready that right, Arizona believes in Felony theft and doesn’t care. My bill was paid in full by the credits I had and Verizon still came in and took almost 600.00 out of my checking account, left me in the negative with no food to eat for a week till next payday. When asked about getting my money back, I keep getting…
Ipad
Lost my iPhone can I use my Ipad instead to make calls
iPhone 15 plus locked
Hi there! I recently purchased an iPhone 15 plus from a Chinese retailer and it’s locked to Verizon. Could anyone please provide any assistance in unlocking this phone? I’d be willing to pay for an unlock as I’m going to travel internationally soon and I’m not based in a country with Verizon services. Thank you
bought iPhone 14 on FB marketplace, sim locked, can I pay balance to get it unlocked?
I bought an iPhone 14 from marketplace where the seller listed as unlocked. after getting the phone and setting it up it showed sim locked. They say it is Verizon and that they closed their Verizon account. If it is locked because of a balance is it possible for me to get it unlocked if I pay the balance? They are…
New customer No Confirmation Email received after order
I placed an order for 2 iPhone 15s as a new customer yesterday evening. I never received a confirmation email but I did screenshot the confirmation number at the end of my purchase. However when I try to check my order status it is asking for an location id which it says should be on the confirmation email so I can't even…
SIM out
My bill just over the last two months now says “sim out” next to one of the phones on the account, has never said it before. It’s an iPhone 12. Any thoughts?? No issues going on with the phone.
Prices
Why is website utterly useless, unable to find actual costs to change from exfinity for phone and wi fi , been to see an actual person who equally dumb. If I join does it get better ? or the same run around to find anything “not impressed”
Verizon says my iPhone 14 is unlocked but the handset Settings disagrees.
Verizon says my iPhone 14 is unlocked but under iOS 18.2.1 Settings > General > About it reports Carrier Lock SIM locked I called and spoke with a Verizon CSR to unlock and she said that she "tried 3 times", and that the system shows the handset as unlocked. The handset itself still reported "Carrier Lock SIM locked".…